The document outlines the experience and skills of an individual with 14 years of experience in SAP ERP and 6 years experience working with SAP modules like FI, CO, SD, and MM. They have experience with requirements gathering, report development, configuration, troubleshooting, and implementing SAP on virtual environments. They also have experience with Sage Accpac ERP, IT infrastructure management including server installation, network and system administration, database administration, and virtualization.

1. SAP ERP
14 years experience in Manufacturing Industrial Vertical, Over 6 years SAP experience
with focus on Techno-Functional Knowledge, Requirement gathering with the users,
Developing Interfaces, Classical and Interactive Reports, Analyzing ABAP dumps &
applying OSS Notes. Preparation of functional specifications., conduct testing, training
where required, Trouble-shooting for user problems in FI/CO, SD & MM modules.
 Identify KPIs , Design and Development of SAP Business Objects Dashboard.
 Hands on Knowledge in configuration of FI , SD, MM Modules and Good exposure
in Trouble-shooting of user problems in FI/CO, SD, MM modules and Analyzing
ABAP dumps & applying OSS Notes.
 Monitors alerts and ensure applications and integration issues are resolved in a
timely manner.
 Versions worked on: MySAP ERP ECC6.0,
 Design and Implementation of SAP DR on Virtual Environment.
 Ensure timely and adequate documentation for project planning and audit
Compliance.
 Process study to implement SAP GRC-Access Control.
 Coordinate team in troubleshooting applications and integration issues.
SAGE ACCPAC ERP
Total requirement gathering for coal Mining process and Power generation process to
map into ACCPAC ERP. Co-ordination with implementation partner and business
process users in Zambia.
Design of Virtual hardware, using VMware, landscape to install different applications
including ACCPAC ERP.
Study being done to integrate heterogeneous ERP applications (SAP & ACCPAC).
IT Infrastructure Management
 Planning, designing, setting up and managing IT Infrastructure activities entailing
installation of servers.
 Recommending changes for improvement and adhering to the guidelines.
 Negotiating Service Level Agreements and ensuring service delivery as per the
agreement within specified time, cost and quality parameters.
 Installation and administration of MS Exchange Server 2010 with multiple
domains.
System Administration
 Designing Backup Strategy for the system, ensuring scheduled / unscheduled
backups as per the backup plan.
 Installing, configuring and maintaining Operating Systems, Application Software
and Anti-Viruses.

2.  Database administration function involving resolution of database start up
problems.
 Installing / configuring and troubleshooting printers, scanners and other IT
Hardware.
 Managing disk space, user profile creation and user rights management.
Network Management
 Installing and configuring Local Area Network (LAN), Wide Area Network (WAN)
and Terminal Servers from network level to client level with focus on all types of
connectivity aspects.
 Planning IP addressing Schemes for meeting the present and future
organizational needs.
 Commissioning network equipments / computer hardware devices, routers /
switches and software, ensuring maximum uptime.
 Installing and maintaining network and data communication hardware and
software environment.
 Installing, Configuring and Troubleshooting D-Link Routers, Gateways, Access
points, Switches, Bridges and Adapters.
 Managing IP-Virtual Private Network
Operations management
 Handling of Virtual Operating Systems using VMware ESX Server
 Deployment of MS Exchange Server 2010 and Maintenance of Exchange Server.
 New IT Initiations.
 Network Planning, Implementation and Design. LAN, WAN Management. Project
Handling.
Proficient in designing VPN Connectivity solution Bundling of various products in a
single solution, Leased Line