1. CURRICULUM VITAE
LOHITH.S
#1320/A, 7th main, 11th cross
2nd stage, W.O.C Road,
Mahalakshmipuram
Bangalore-560086
Email: papulohith@gmail.com
Contact no: +91 9900130669
Career Goals
To work in an organization where there is lot of opportunities to expose my talent. Seeking a
position to utilize my skills and abilities in the organization that offers security and professional
growth while being resourceful, innovative and flexible.
Work Experience
Company : Currently working in IBM INDIA PVT LTD.
Client : Avaya & SVM Global Services.
Role : Senior Technical/Remote Support Specialist.
Duration : JAN 2009- till date.
Client Profile:
Avaya is a global leader in business communications systems. The company provides unified
Communications, contact centers, and related services directly and through its channel
partners to leading businesses and organizations around the world. It is one of the biggest
manufacturers of IP telephones and is into management and support of Network
Infrastructure services in US and is a key Player all over the world. It has its presence in
almost all the geographical locations in the world.
Areas of Expertise:
At IBM, I have had opportunity to up skill my Technical Skills, Communication Skills,
Analytical thinking & Solution generation skills; which I have successfully put in to
practice in the processes & initiatives that I have been working with Work Description:
Roles and Responsibilities:
Creating User accounts in Active Directory and give users required permissions.
Adding users to the Global domain and administrator's group.
Enforce Password and security policies and maintain different groups.
Adding users to the Exchange server, creating Network accounts.
Maintain ACL and configuring User rights.
Taking the backup of critical data on regular intervals.
Updating patches and service packs.
Installation and configuration of Windows Server NT, 2000, 2003, 2008 and
Configuration of Active Directory Service (ADS).
2. • Proficiency in Windows XP client OS.
• Mastered in Outlook Client 2003(Installation/Configuration and troubleshooting)
• Hands on experience with Active Directory.
• Fair knowledge on Incident/Problem and Change management.
• Good troubleshooting knowledge on VPN Clients(Cisco and Juniper SSL)
• Troubleshooting Networking Aspects ( DNS, DHCP (ipconfig /release and renew), IP
addressing)
• Driver installation like Video/NIC and Audio etc.
• Network Printer Setup, Configuration & Troubleshooting.
• Network Drives Mapping and Maintenance.
• Installation/Configuration/Troubleshooting MOC 2005 and 2007.
• IE Troubleshooting.
• Troubleshooting PC Performance Issues.
• Enterprise Wireless Configuration.
• Worked on CRM tools like HPSD, HPSM and Remedy.
Educational Qualification:
Course Year of passing Marks
Institution Board/University
B COM BANGALORE UNIVERSITY 2008 61%
(H.E.P.A)
DIPLOMA IN National All India Trade Test (N.A.I.T.T) 2004 71%
MECHANIC Karnataka Board.
MOTOR
VEHICLE
S. S. L .C M.E.S. English high school, Bangalore 1997 59%
Additional Qualification / Computer Proficiency:
Completed 6 months MCSE Training from Rooman Institute.
SKILL SET
• Operating Systems : Windows 98, 2000, XP, NT, Unix
• Packages : MS office.
EXTRA SKILLS:
1. Software Testing (QTP, Mercury – Win Runner, Load Runner, Silk Test)
2. Active Directory in Windows server 2003.
3. Basic Hardware and Networking Concepts.
3. CAREER SUMMARY:-
PERIOD ORGANISATION DESIGNATION ACHIEVEMENTS
JAN 2009 IBM INDIA PVT LTD SR-TECHNICAL/REMOTE END USER SUPPORT FOR AVAYA
Till Date SUPPORT SPECIALIST GLOBAL SERVICES/SVM Clients.
SEP 2007 TRANSWORKS TECHNICAL SUPPORT SUCCESSFULLY TROUBLE SHOT
SEP 2008 ADITYA BIRLA REPRESENTATIVE MAC/OS RELATED QUERIES IN
MINACS APPLE US DESKTOP PROCESS.
NOV 2003 TEXPORT HARDWARE SUCCESSFULLY RESOLVED
to APRIL OVERSEAS ASSISTANT HARDWARE RELATED PROBLEMS
2004
Special Projects:
(Project: GDF)
• Part of the first GDF Wave in India (GDF – Global Delivery Framework)
• Part of the first cross account pool in India:(BL1-POOL1) (AVAYA & SVM)
Personal Skills:
Excellent team player to work with people from different backgrounds/skills.
Strong willingness to learn new skills and abilities.
Acumen for taking responsibility and high interpersonal skills.
Good Communication and Presentation Skills.
Comprehensive problem solving abilities, ability to deal with people diplomatically,
willingness to learn, team facilitator.
INITIATIVES:
Introduced and implemented the concept of “Conference Calls”, where supervisors
from different towers discuss issues With respect to Misroute tickets.
Team Fun SPOC: Organized fun events for the team.
Training new hires into the team on Process and Technical aspects for the Avaya
Helpdesk.
Analyzing Misroute tickets for the team and provide input to the team Quality Analyst
for utilization of the report to log Investigation to reduce Misroutes.
Special achievements: (Awards and Recognitions)
4. • Awarded the Best Technical Support Specialist in all operations quarters of 2009 and first
quarter of 2010
• Certificate for Exceptional Customer Service.
• Have received numerous client appreciation emails.
• Got a PBC rating of (2+) for performance in an order of 1, 2+, 2, and 3 in which 1 being
the highest.
Other curricular activities: (Training/Certifications)
• Trained in Global Delivery Framework (on the lines of LEAN)
• Course on Mentoring and Mentoring Skills.
• Course on Standards of Business Excellence and Personal Conduct.
• Knowledge on MS Excel for various report generations for calculating
Quality and Metrics.
Personal Details:
Name : Lohith.S
Father's Name : H.Sreenivasaiah
Nationality : Indian
Date of Birth : 15th October 1981
Marital Status : Married
Languages known : English, Hindi, Kannada and Telugu.
Hobbies : Surfing, Listening to music, watching television and
Reading etc.
Permanent Address :
#239, 2nd Main
1st Cross, 2nd stage
M.S Lay-out, near
Parle-G Factory,
Tumkur Road
Bangalore – 560073
Email: papulohith@gmail.com
Mobile: 9900130669
Declaration:
I hereby declare that all the information furnished above is true and accurate to the
best of my knowledge.
Thanking you
Place: Bangalore (LOHITH.S)
