This document describes the services offered by Tymor Total Care, a managed services plan that offers 24/7 network monitoring, help desk support, on-site support, disaster prevention, and other IT services for a flat monthly fee. The services include proactive maintenance of systems and applications, a help desk ticketing system, preventative hardware maintenance, backup and data protection, vendor management, and hosted services like email and servers. It also describes the company's data center facilities, certifications, and marketing services.