A NASDAQ listed leading independent clearing brokerage firm, performs securities and futures clearing services, including trade execution and settlement, custody, and technology support . Due to the critical nature of their application, they wanted the IT support to be available all time with 100% compliance as per ITIL standards. Aspire has been involved in performing the mission critical activities like 1) Server Management 2) Network Management 3) Service Desk Support

1. Aspire provides IT Infrastructure
Management Services for a
NASDAQ listed independent
brokerage firm
ì
ABOUT CLIENT
Our Client NASDAQ listed leading independent clearing brokerage firm, performs
securities and futures clearing services, including trade execution and settlement,
custody, and technology support. With a majority of its clients (300+) as retail brokers,
the client provides services for banks, institutional brokerages, financial technology
companies, and securities exchanges.
ì
THEIR NEED
Our Client’s application is one of the backbones of NYSE and even one second
downtime during the trade would make a huge impact in their revenue. By having
such a high IT infrastructure dependency with real time financial data, our client
wanted the IT support to be available all time with 100% compliance as per ITIL
standards. Moreover, they didn’t possess any incident tracking mechanism to dictate
the issues in change management and security compliance. With the limited internal
resources, managing the IT infrastructure during off trade and trade hours had turned
out to be a cumbersome task for the client.
ì
ASPIRE’S DEED
After rigorous vendor selection process, the client has chosen Aspire Systems as their
IT Infrastructure Management partner. Aspire is performing the following mission
critical activities:
Server Management
Ÿ Managing 1200 servers including 4 real-time high critical servers
Ÿ Monitoring disk space, batch processes, and L1 support
Ÿ Defining service levels and measuring Aspire’s team performance against those
service levels throughout the engagement
Network Management
Ÿ Defining network and topology design
Ÿ Reviewing network-monitoring process and determining network equipments
(e.g., ensuring routers, switches, external links, etc are operating as expected)
Ÿ Managing repairs and upgrades like equipment replacement, router patch
upgradation and addition of a new switch in the network
Ÿ Following SLA procedure include execution of pre-defined scripts, usage of basic
networking commands (e.g. trace route, ping, and ftp) and other utility software
provided by the client to confirm operating failures
Aspire provides IT Infrastructure Management Services for a NASDAQ listed independent brokerage firm
Customer’s application is one of
the backbones of NYSE and even
one second downtime during the
trade would make a huge impact
in their revenue. By having such a
high IT infrastructure dependency
with real time financial data, our
client wanted the IT support to be
available all time with 100%
compliance as per ITIL standards

2. Aspire provides IT Infrastructure
Management Services for a NASDAQ listed
independent brokerage firm
Ticketing System
Tools Used
Ÿ Managing incident management process involving detection, investigation,
resolution and closing of incidents, which hinder quality of service
Ÿ Keeping an eye on response time, procedure accuracy, escalation accuracy, staffing
actual vs. plan and retention
Ÿ Adhering to SLA terms in change management, disaster recovery handle minimum
200 incidents on a monthly basis and provide L1, L2 and L3 support for the same
Ÿ 4 dedicated resources for incidents handling
Server: Solarwinds, IP Monitor,
Manage Engine AppManager,
WhatsupGold, PA Server Monitor,
Microsoft SCOM, Nagios,
Symantec, IP Host
Antivirus: McAfee, Symantec
Sample reports
Incident Type - Team Wise
Row Labels
Incident Type - Team Wise
Server Issue
110
Application Issue
23
Disk Space Issue
17
Email Monitoring
13
Application
5
Network Issue
3
New Accounts Web Service Support
3
Service Issue
3
Server Disk Space Issue
1
Others Issue
5
Grand Total
Network: Solarwinds, IP Monitor,
PRTG, MRTG, CISCO ASDM
(Firewall Console), Manage
Engine - Netflow Analyzer,
Whatsup Gold
183
Incident Created on Hourly Basis
16
15
14
13
13
12
10
8
8
8
4
5
10
11
9
9
7
5
4
5
6
4
2
2
0
9
6 6
6
6
4
9 9
1 2
3
4
5
6
7
8
9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
Aspire provides IT Infrastructure Management Services for a NASDAQ listed independent brokerage firm
02

3. Aspire provides IT Infrastructure
Management Services for a NASDAQ listed
independent brokerage firm
Key Benefits
Ÿ Perfect understanding about client’s infrastructure with the availability of
dedicated 24*7 support team
Ÿ Reduce business impact of Incidents by timely resolution and increased IT
infrastructure effectiveness by 30%
Ÿ Remote rollout of operations of its location across globe
Ÿ Enable various reports like MTTR, SLA and Gantt charts to highlight their Network
Snapshot
No of Resources
- 4
Domain
- Finance
Servers Monitored - 1200 (4 high
critical real
time)
Performance
ABOUT ASPIRE
Aspire Systems provides end-to-end software development services to Independent
Software Vendors (ISVs)/packaged software providers, Software-Enabled Businesses
and Innovative Enterprises.
We are passionate about Producteering™ – our approach to creating software better
and faster. It helps us deliver tangible business results for our customers through
technology. Our key strengths are in the areas of SaaS, Web 2.0/RIA, Mobile, Test
Automation using Agile/Scrum methodologies.
For more information contact:
Website : www.aspiresys.com
E-mail : info@aspiresys.com
Tel
: +1-408-260-2076
USA
: +44 203 170 6115
UK
: +91-44-6740 4000
India
Aspire provides IT Infrastructure Management Services for a NASDAQ listed independent brokerage firm
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