The document discusses various metrics and initiatives within a company including GPS and automation pilots, accounting focused team structures, matrix team structures for business units, engagement scores improving to 5.09 out of 7 by the fourth quarter of 2014, BPSAT assessments stopping in 2013 which led to less happy client entities, a 19% reduction in one type of delivery and the development of super-users for the first time, revenues exceeding targets by $1.2 million and another metric exceeding 50% of its target, a lack of internal growth and higher costs from external training on a software system, and the importance of attrition rates for business continuity, learning, and team structures within the Finance department.