An intro into the work and vision of online mental healthcare and wellbeing organisation www.turn2me.org

1. preventing suicide
Promoting Positive Mental Health

2. Who we are
Turn2me was founded in 2009 stemming from the very
personal experience of brothers Oisin and Diarmuid
Scollard who lost their brother, Cormac, to suicide in 2003.
The vision was to create ‘A Lifeline Online’ for everyone
over 18, everywhere.

3. Our Vision
We see a world where mental health issues are accepted
and support is always accessible through psychology and
technology working together to provide A Lifeline Online to
everyone over 18 everywhere.

4. Our Values We aim to achieve
our vision and
adhere to our
core values
through a unique
combination
of psychology,
professionals and
technology.
ANONYMITY
Our services are designed to allow each user to access
supports whilst retaining control over their right to
privacy.
DIGNITY & RESPECT
Our services are here to de-stigmatise mental health
and make it acceptable and accessible for people in
society to talk openly about the state of their mental
health and mental wellbeing without judgment.
ACCESSIBILITY
Through our online resource centre, our services are
available to everyone within the global community 365
days per year.

5. Internet Based Interventions
Although there is an increasing recognition of mental health issues around the world, accessibility to
healthcare has been a key problem, with specialist access in psychiatry restricted to only about 10%
(Wang et al., 2005). In fact, less than a third of all patients get access to basic care (e.g. seeing a primary-
care physician), and the majority (two-thirds) receives no access at all (Wang et al., 2005).
Developing appropriate support strategies for the vast majority, especially for highly prevalent problems,
such as mood disorders, anxiety disorders and substance-use disorders, is a critical public health challenge.
Online interventions have the potential to address this gap for a variety of disorders and problems,
including substance abuse, depression, anxiety, lack of social skills and panic disorders (Barak, Hen,
Boniel-Nissim, & Shapira, 2008; Marks, Cavanagh, & Gega, 2007)
With Internet-based interventions (IBIs), clients can be supported in a variety of different ways, from
screening to structured assessments, and from guided self-help to sophisticated expert-system-based
treatments. The level of therapist involvement can vary from no assistance or minimal therapist contact
by e-mail or telephone, to the amount of involvement as seen in classic individual therapy. Thus, it may
be possible to reduce the therapist involvement time while maintaining efficacy (Wright et al., 2005)
As a supplement to professional therapy, online interventions require less overall therapist contact time,
thereby reducing costs, while improving treatment accessibility (Andrews et al. 2010)

6. Awards

7. What we do
Using Technology and Psychology we have developed a platform where people
in distress can access support at times they need it most which will be monitored
by professionals and will do real-time risk assessment through user inputs and
behaviours
We can identify risks scalably and offer appropriate supports to users and
through our platform monitor progress and repeated re-evaluations.
We have helped over 50,000 members from 176 Countries
Members remain anonymous and all our services are monitored by trained
volunteers and professionals to ensure the safety of our members

8. Our Support Model
We provide a 3 tiered approach to mental wellbeing
Tier 1 – Self Support
An information Centre
Thought Catcher – mood measuring tool
Tier 2 – Peer-Moderated Peer Support
Online Support Groups
Tier 3 – Professional Support
Free Online Counselling
Online Counselling (competitively priced or subsidised)
Professional monitoring of users
Structured Online Support Groups
Mood Skills eLearning Modules

9. How does this work?
We provide a 3 tiered approach to mental wellbeing
Tier 1 – Self Support
In our new system this will be the entry point, thoughts, feelings
Professional monitoring of users and risks
Users can be invited/directed into services
Tier 2 – Peer-Moderated Peer Support
Scalable and peer, but professionally facilitated
Risks analysed in real-time for greater monitoring
Tier 3 – Professional Support
Smallest number of users will need this.
Professionals will invite in mostly and continue monitoring
Surveys and analysis will be used for effectiveness
Users
Tier 1
Tier 2
Tier 3

10. Technical stuff
Algorithms
Risk assessment in real-time
User inputs (Thoughts/moods)
User behaviours
Linguistic signals/patterns
Professional Inputs/Notes
Flagged to professional team
Monitor in Tier 1
Direct/Invite to Tier 2 or 3
Sign post to emergency services
+
+
/
Real-time
monitoring by
professionals
+
=

11. Platform and software licensing
• For bringing your services online safely and securely
• 3 Tier model (or parts of) licensing
• Secure platform hosting
Consultancy
• Platform implementation consultancy
• Online mental health services consultancy
• Policies and Procedures consultancy
• Clinical procedures consultancy
Training
• Platform training
• Online mental health service delivery training
• Clinical and counsellor training
Users
Tier 1
Tier 2
Tier 3
Our Service Offerings

12. Our Service Offerings

13. Effectiveness
To date, we have made the following impact:
• Thought leader in the IBI space and recognised as such.
• Directly helping over 120 people per week.
• First organisation in Ireland to offer both professional online support
groups and 1-to-1 professional online counselling and have that state funded.
• We have an average of 30,000 visitors and over 94,000 page views to
our site per month.
• 9/10 respondents have said they have found our Online Supports Groups
beneficial with 100% saying that the site has helped them cope in
times of distress.

14. 2,500
1,500
800
80%
New members register
with Turn2me.org per month
120+ users are being helped directly each
week from all parts of the UK between the
ages of 18-67
On average 2,500
applications are received
for professional therapeutic
services each year, xx% are
from the UK
The Above table shows
the number of visits from
countries in the UK in the
last year alone.
Visitors to Turn2me.org
are on their first visit,
20% being return users
An average of 1,500 people
receive clinical support
services from Turn2me.org
every 6 months.
1st
Visitors to
Turn2me.org
+ 50,000 page
views on average
per month
20,000
18-67
The Facts and Figures
Country Users
England 128,046
Scotland 9,412
Wales 5,683
N.Ireland 2,903

15. Dedicated to the memory of
Cormac Scollard
1969 - 2003