This document provides information about a Community Care Access Centre (CCAC) in South West Ontario. The CCAC coordinates various health services to help clients maintain their health, independence and quality of life. It organizes home care and supports, facilitates long-term care placement, and links clients to other community resources. Services include case management, nursing, therapies, and more. The CCAC serves nearly one million people across 22,000 square kilometers through local providers. It aims to provide seamless care coordination and access to quality healthcare.
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A case study showing how integrated care is working across Eastern Cheshire.
Shown at the Caring Together Stakeholder event at Poynton Civic Centre, 20 July 2015
www.caringtogether.info
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Presented at the Caring Together stakeholder event at Poynton Civic Centre 20July 2015
www.caringtogether.info
Person-centred care: slides for a presentation to health and care leaders in Manchester on 12 March 2014 on implementation of the "Better Care Fund" for more integrated care. How to keep the focus on people.
Case Study Six: LifeLinks
A case study showing how integrated care is working across Eastern Cheshire.
Shown at the Caring Together Stakeholder event at Poynton Civic Centre, 20 July 2015
www.caringtogether.info
Case Study Three: Dementia Reablement Service for Cheshire East
An example of a how integrated care is working across Eastern Cheshire.
Presented at the Caring Together stakeholder event at Poynton Civic Centre 20July 2015
www.caringtogether.info
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2004 (Jan) 3rd National Conference on Diabetes and Aboriginal Peoples, National Aboriginal Diabetes Association (NADA), poster presentation by BRAID Research
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Pubrica’s team of researchers and writers create scientific and medical research articles, which may be important resources for authors and practitioners. Pubrica medical writers assist you in creating and revising the introduction by alerting the reader to gaps in the chosen study subject. Our professionals understand the order in which the hypothesis topic is followed by the broad subject, the issue, and the backdrop.
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The Promise: CRISPR offers exciting possibilities:
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2. What is a Community Care Access Centre?
• A local point of access to community-based
health care services
• Funded by the Ministry of Health and
Long-Term Care
• Coordinates a variety of health services
to maintain clients’ health,
independence and quality of life
• Links to other community supports and
assists with system navigation
3. What do we do?
• Organize health care and support in homes
and schools
• Facilitate long-term care placement
• Link clients with other community resources
and information
• Partners with other health organizations to
provide the right care in the right place
4. What are our services?
• Case management
• System Navigation
• Information and Referral
• Nursing
• Personal Support
• Therapies
• Medical Supplies
• Social work
• Nutrition
• Information and referral
• Long-term care placement
5. How do we do it?
• We purchase services from local for-profit and not-for-
profit service providers through a request-for-proposal
(RFP) process.
• Our Case Managers assess clients, determine their
needs, arrange for and monitor care
6. Who do we serve?
• The people of
South West Ontario
• Nearly one million
people
• Almost 22,000 sq km
• Rural and urban
• Large proportion
of seniors
7. Who do we serve?
• Anyone who needs extra help to live
independently in the community,
including:
―Frail seniors
―Children and adults with disabilities
―People recovering from surgery,
serious illness or injury
―People at or nearing the end of life stage
• People who can no longer live
independently in the community and
need help to make other living
arrangements
• People who need information about
health services
9. Our Mission To deliver a seamless
• ]
experience through
the health system for
people in our diverse
communities,
providing equitable
access, individualized
care coordination and
quality health care.
10. Case Management: What we do best!
• Case managers unsung heroes
• Skilled in assessment, information
and referral, and coordination of
service
• Help our clients move smoothly
through the health system
• Work closely with other partners
in the health care system to pro-vide
coordinated, seamless care
• “System navigators”
11. Client-Driven Care: Our approach
• We partner with our clients, respecting
their knowledge and experience
• We partner with other care
team members
• We build on each others’
strengths
• Clients are empowered to
make decisions and lead care
• Professionals support clients
to make choices
• Research shows this approach
leads to better outcomes
12. The South West
CCAC Information and Referral
(I&R) Service
We’re here to help !
No referral required
13. I&R at the South West CCAC
•Case Management
– At home, in hospitals, in school, in LTCHs and linked with
physicians for community and LTC information
– Tracking and reporting informs service planning
•Telephone service
– Trained I&R professionals
– Skillful questioning and careful listening
– Sensitivity, support, guidance
•thehealthline.ca
– Web portal, data services, publications
– Community engagement partnership coordinators
– Service capacity tracking, eg Adult Day Programs
14. Why Information and Referral?
•To be full partners in their health care,
consumers need current and reliable
information
•When consumers have knowledge, they are
empowered to care for themselves and to
connect with the right care
•When information is shared, consumers and
professionals experience more satisfaction,
outcomes are better, and the system is
more sustainable.
15. When people are looking for reliable information
about a health problem, they are more likely to
turn first to the Internet before their healthcare
provider. [survey by Pew Internet and American Life, 2006]
16. What is thehealthline.ca?
•A web portal that provides access to health
services information and much more
•Began as innovative partnership between
CCAC, health unit, hospitals – grew to cover
the South West
•Launched five years ago, now
attracts more than one million
visits per year
•Mini-sites focus on key areas
•Accurate, up to date, credible
17. thehealthline is more than a website
•Built through community engagement
•An ongoing process
•Regional Community
Partnership Coordinators
•Job and event listings
•News items, E-news
•Publications and videos
• A “social network”
• An “integrator”
18. www.thehealthline.ca
•Over 2,000 local
health services
listings
•Indexed by
service category,
location and
areas served
•Plus health news,
careers, events
20. Searchable access to information of
interest to family physicians…
• Health Canada Online - www.hc-sc.gc.ca
• Canadian Health Network -
www.canadian-health-network.ca
• Canadian Cancer Society, Cancer
Information Service - www.cancer.ca
• HealthyOntario.com
• ConnexOntario –
– Drug and Alcohol Registry of
Treatment - www.dart.on.ca
– Mental Health Service Information
Ontario - www.mhsio.on.ca
– Ontario Problem Gambling Helpline -
www.opgh.on.ca
• Mental Health and Addiction Services in
Grey Bruce - www.mhagb.ca
• Respiteservices.com
• Telehealth Ontario
• Public Health Units
– Middlesex-London –
www.healthunit.com
– Elgin-St Thomas –
www.elginhealth.on.ca
– Grey-Bruce -
www.publichealthgreybruce.on.ca
– Huron - www.huroncounty.ca/health
– Oxford -
www.county.oxford.on.ca/site/574/def
ault.aspx
– Perth - www.pdhu.on.ca
• Childrensinfo.ca – www.childrensinfo.ca
• Women’s Health Matters -
www.womenshealthmatters.ca