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Caring Together for 
our Communities
What is a Community Care Access Centre? 
• A local point of access to community-based 
health care services 
• Funded by the Ministry of Health and 
Long-Term Care 
• Coordinates a variety of health services 
to maintain clients’ health, 
independence and quality of life 
• Links to other community supports and 
assists with system navigation
What do we do? 
• Organize health care and support in homes 
and schools 
• Facilitate long-term care placement 
• Link clients with other community resources 
and information 
• Partners with other health organizations to 
provide the right care in the right place
What are our services? 
• Case management 
• System Navigation 
• Information and Referral 
• Nursing 
• Personal Support 
• Therapies 
• Medical Supplies 
• Social work 
• Nutrition 
• Information and referral 
• Long-term care placement
How do we do it? 
• We purchase services from local for-profit and not-for- 
profit service providers through a request-for-proposal 
(RFP) process. 
• Our Case Managers assess clients, determine their 
needs, arrange for and monitor care
Who do we serve? 
• The people of 
South West Ontario 
• Nearly one million 
people 
• Almost 22,000 sq km 
• Rural and urban 
• Large proportion 
of seniors
Who do we serve? 
• Anyone who needs extra help to live 
independently in the community, 
including: 
―Frail seniors 
―Children and adults with disabilities 
―People recovering from surgery, 
serious illness or injury 
―People at or nearing the end of life stage 
• People who can no longer live 
independently in the community and 
need help to make other living 
arrangements 
• People who need information about 
health services
OOuur rV iVsiiosni on Outstanding care – every person, 
every day.
Our Mission To deliver a seamless 
• ] 
experience through 
the health system for 
people in our diverse 
communities, 
providing equitable 
access, individualized 
care coordination and 
quality health care.
Case Management: What we do best! 
• Case managers unsung heroes 
• Skilled in assessment, information 
and referral, and coordination of 
service 
• Help our clients move smoothly 
through the health system 
• Work closely with other partners 
in the health care system to pro-vide 
coordinated, seamless care 
• “System navigators”
Client-Driven Care: Our approach 
• We partner with our clients, respecting 
their knowledge and experience 
• We partner with other care 
team members 
• We build on each others’ 
strengths 
• Clients are empowered to 
make decisions and lead care 
• Professionals support clients 
to make choices 
• Research shows this approach 
leads to better outcomes
The South West 
CCAC Information and Referral 
(I&R) Service 
We’re here to help ! 
No referral required
I&R at the South West CCAC 
•Case Management 
– At home, in hospitals, in school, in LTCHs and linked with 
physicians for community and LTC information 
– Tracking and reporting informs service planning 
•Telephone service 
– Trained I&R professionals 
– Skillful questioning and careful listening 
– Sensitivity, support, guidance 
•thehealthline.ca 
– Web portal, data services, publications 
– Community engagement partnership coordinators 
– Service capacity tracking, eg Adult Day Programs
Why Information and Referral? 
•To be full partners in their health care, 
consumers need current and reliable 
information 
•When consumers have knowledge, they are 
empowered to care for themselves and to 
connect with the right care 
•When information is shared, consumers and 
professionals experience more satisfaction, 
outcomes are better, and the system is 
more sustainable.
When people are looking for reliable information 
about a health problem, they are more likely to 
turn first to the Internet before their healthcare 
provider. [survey by Pew Internet and American Life, 2006]
What is thehealthline.ca? 
•A web portal that provides access to health 
services information and much more 
•Began as innovative partnership between 
CCAC, health unit, hospitals – grew to cover 
the South West 
•Launched five years ago, now 
attracts more than one million 
visits per year 
•Mini-sites focus on key areas 
•Accurate, up to date, credible
thehealthline is more than a website 
•Built through community engagement 
•An ongoing process 
•Regional Community 
Partnership Coordinators 
•Job and event listings 
•News items, E-news 
•Publications and videos 
• A “social network” 
• An “integrator”
www.thehealthline.ca 
•Over 2,000 local 
health services 
listings 
•Indexed by 
service category, 
location and 
areas served 
•Plus health news, 
careers, events
Service information and location maps
Searchable access to information of 
interest to family physicians… 
• Health Canada Online - www.hc-sc.gc.ca 
• Canadian Health Network - 
www.canadian-health-network.ca 
• Canadian Cancer Society, Cancer 
Information Service - www.cancer.ca 
• HealthyOntario.com 
• ConnexOntario – 
– Drug and Alcohol Registry of 
Treatment - www.dart.on.ca 
– Mental Health Service Information 
Ontario - www.mhsio.on.ca 
– Ontario Problem Gambling Helpline - 
www.opgh.on.ca 
• Mental Health and Addiction Services in 
Grey Bruce - www.mhagb.ca 
• Respiteservices.com 
• Telehealth Ontario 
• Public Health Units 
– Middlesex-London – 
www.healthunit.com 
– Elgin-St Thomas – 
www.elginhealth.on.ca 
– Grey-Bruce - 
www.publichealthgreybruce.on.ca 
– Huron - www.huroncounty.ca/health 
– Oxford - 
www.county.oxford.on.ca/site/574/def 
ault.aspx 
– Perth - www.pdhu.on.ca 
• Childrensinfo.ca – www.childrensinfo.ca 
• Women’s Health Matters - 
www.womenshealthmatters.ca
Print materials and videos
Support & education for families & children
Service capacity info - Adult day programs
Info about local health care networks
Recruitment and careers
Thank you

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South West Community Care Access Centre

  • 1. Caring Together for our Communities
  • 2. What is a Community Care Access Centre? • A local point of access to community-based health care services • Funded by the Ministry of Health and Long-Term Care • Coordinates a variety of health services to maintain clients’ health, independence and quality of life • Links to other community supports and assists with system navigation
  • 3. What do we do? • Organize health care and support in homes and schools • Facilitate long-term care placement • Link clients with other community resources and information • Partners with other health organizations to provide the right care in the right place
  • 4. What are our services? • Case management • System Navigation • Information and Referral • Nursing • Personal Support • Therapies • Medical Supplies • Social work • Nutrition • Information and referral • Long-term care placement
  • 5. How do we do it? • We purchase services from local for-profit and not-for- profit service providers through a request-for-proposal (RFP) process. • Our Case Managers assess clients, determine their needs, arrange for and monitor care
  • 6. Who do we serve? • The people of South West Ontario • Nearly one million people • Almost 22,000 sq km • Rural and urban • Large proportion of seniors
  • 7. Who do we serve? • Anyone who needs extra help to live independently in the community, including: ―Frail seniors ―Children and adults with disabilities ―People recovering from surgery, serious illness or injury ―People at or nearing the end of life stage • People who can no longer live independently in the community and need help to make other living arrangements • People who need information about health services
  • 8. OOuur rV iVsiiosni on Outstanding care – every person, every day.
  • 9. Our Mission To deliver a seamless • ] experience through the health system for people in our diverse communities, providing equitable access, individualized care coordination and quality health care.
  • 10. Case Management: What we do best! • Case managers unsung heroes • Skilled in assessment, information and referral, and coordination of service • Help our clients move smoothly through the health system • Work closely with other partners in the health care system to pro-vide coordinated, seamless care • “System navigators”
  • 11. Client-Driven Care: Our approach • We partner with our clients, respecting their knowledge and experience • We partner with other care team members • We build on each others’ strengths • Clients are empowered to make decisions and lead care • Professionals support clients to make choices • Research shows this approach leads to better outcomes
  • 12. The South West CCAC Information and Referral (I&R) Service We’re here to help ! No referral required
  • 13. I&R at the South West CCAC •Case Management – At home, in hospitals, in school, in LTCHs and linked with physicians for community and LTC information – Tracking and reporting informs service planning •Telephone service – Trained I&R professionals – Skillful questioning and careful listening – Sensitivity, support, guidance •thehealthline.ca – Web portal, data services, publications – Community engagement partnership coordinators – Service capacity tracking, eg Adult Day Programs
  • 14. Why Information and Referral? •To be full partners in their health care, consumers need current and reliable information •When consumers have knowledge, they are empowered to care for themselves and to connect with the right care •When information is shared, consumers and professionals experience more satisfaction, outcomes are better, and the system is more sustainable.
  • 15. When people are looking for reliable information about a health problem, they are more likely to turn first to the Internet before their healthcare provider. [survey by Pew Internet and American Life, 2006]
  • 16. What is thehealthline.ca? •A web portal that provides access to health services information and much more •Began as innovative partnership between CCAC, health unit, hospitals – grew to cover the South West •Launched five years ago, now attracts more than one million visits per year •Mini-sites focus on key areas •Accurate, up to date, credible
  • 17. thehealthline is more than a website •Built through community engagement •An ongoing process •Regional Community Partnership Coordinators •Job and event listings •News items, E-news •Publications and videos • A “social network” • An “integrator”
  • 18. www.thehealthline.ca •Over 2,000 local health services listings •Indexed by service category, location and areas served •Plus health news, careers, events
  • 19. Service information and location maps
  • 20. Searchable access to information of interest to family physicians… • Health Canada Online - www.hc-sc.gc.ca • Canadian Health Network - www.canadian-health-network.ca • Canadian Cancer Society, Cancer Information Service - www.cancer.ca • HealthyOntario.com • ConnexOntario – – Drug and Alcohol Registry of Treatment - www.dart.on.ca – Mental Health Service Information Ontario - www.mhsio.on.ca – Ontario Problem Gambling Helpline - www.opgh.on.ca • Mental Health and Addiction Services in Grey Bruce - www.mhagb.ca • Respiteservices.com • Telehealth Ontario • Public Health Units – Middlesex-London – www.healthunit.com – Elgin-St Thomas – www.elginhealth.on.ca – Grey-Bruce - www.publichealthgreybruce.on.ca – Huron - www.huroncounty.ca/health – Oxford - www.county.oxford.on.ca/site/574/def ault.aspx – Perth - www.pdhu.on.ca • Childrensinfo.ca – www.childrensinfo.ca • Women’s Health Matters - www.womenshealthmatters.ca
  • 22. Support & education for families & children
  • 23. Service capacity info - Adult day programs
  • 24. Info about local health care networks