The document provides information about an automated online ordering system called TUOSYSTEMS.COM that can streamline the team ordering process for club and team managers. It allows players and parents to shop online for team gear through a secure store. Managers can upload player rosters, approve team catalogs, invite players to order, monitor orders, and access automated reports. The system reduces administrative tasks for volunteers and ensures orders are placed correctly with online payments. Frequently asked questions address issues like fitting days and payment collection options.

1. CLUB MANAGER GUIDE
AUTOMATED, ONLINE TEAM ORDERING
FOR CLUB AND TEAM MANAGERS

2. AUTOMATED ONLINE ORDERING
Our Dealership has partnered with the leading automated, online ordering
technology in the industry—Teamuniformorders.com (TUOSYSTEMS.COM).
We did so to make the entire ordering process streamlined and simplified for
EVERYONE involved:
• No more needless, wasteful administrative tasks thrust upon volunteers or
overworked Managers.
• No more LOST or MISTAKEN ORDERS.
• No more working off paper order forms or xls spreadsheets.
Instead, every Player and their parents can easily do what they already do…shop
for all of their items in a secure, private ONLINE STORE.

3. WHAT IS TUOSYSTEMS.COM?
• A robust, advanced, automated ONLINE ORDERING technology platform.
• A better way of managing, organizing and generally handling the entirety of
the Club and Team ordering process for sports teams of all shapes and sizes.
• Dedicated Online Customer Support to assist all shoppers on the platform
(weekdays from 8 am until midnight; weekends from 9 am until 1 am).
• An advanced data management technology platform that centralizes and
organizes ALL ordering information in one location.
• The inventor and current LEADER in AUTOMATED, ONLINE TEAM
ORDERING for the sports industry.
AUTOMATED ONLINE ORDERING

4. CLUB BENEFITS
TOP 5 BENEFITS FOR CLUBS
1. Slash your organization’s administrative time by as much as 85%.
2. No more chasing down money. All orders are securely placed (credit cards and
checks) in a custom, dedicated ONLINE STORE. All monies collected upfront.
3. Virtually NO PAPERWORK. Automated Reporting available for all levels (Club
Managers, Team Managers and Player level).
4. Flexibility—Online Stores can be opened, closed, and re-opened at will. Each
Team Store can be set to its own deadline.
5. Control—monitor order status at ALL levels (Club, Team, even Player) in
REAL TIME.

5. MANAGER GUIDELINES
WHAT ARE THE RESPONSIBILITIES OF THE CLUB MANAGERS?
 EASILY get the PLAYER ROSTERS uploaded or added into the platform.
 QUICKLY review and APPROVE each Team Store catalog.
 AUTOMATICALLY INVITE Players to start ORDERING and remind them.
 MONITOR ORDERS as store(s) are open and MAKE SURE Players are
placing their orders.
 EASILY REVIEW ALL ORDERS to ensure accuracy in “required” items,
sizes. Generally review that all Players ORDERED what they were
supposed to.
 With a “click,” MARK ORDERS COMPLETE and ready for processing.

6. MANAGER GUIDELINES
LET’S TAKE A BRIEF TOUR OF THE KEY FUNCTIONS

7. MANAGER GUIDELINES
SECURE LOG-IN
 Log into your own dedicated account
via the Dashboard on
TUOSYSTEMS.COM using the account
information and password that was
provided to you.

8. MANAGER GUIDELINES
CHANGING YOUR USERNAME AND PASSWORD
Each USER has their own secure, confidential
Log-in:
 Log into your account.
 Go to your “MY ACCOUNT” setting.
 Click on
“CHANGE USERNAME/PASSWORD”

9. MANAGER GUIDELINES
CHANGING YOUR USERNAME AND PASSWORD
 Change your USERNAME by entering your
new information in the
“USERNAME/LOGIN” box.
 If you choose to set a new password…
 Enter your new PASSWORD and confirm.
 Click on ‘”CHANGE PASSWORD” button.

10. MANAGER GUIDELINES
EASILY ENTER YOUR TEAMS
TUOSYSTEMS.COM enables you to easily
enter each team’s information:
 Select “NEW TEAM” to view and
enter each Team’s information one-
by-one. A new window will appear
where you will be able to enter each
Team’s information.

11. MANAGER GUIDELINES
ADD NEW TEAM
TUOSYSTEMS.COM enables you to easily enter your
Team‘s Information:
 Enter the information in each box. It is
important to have all of this information
complete (address information optional).
 Assign the appropriate catalog for the new
team in the drop down menu.
 Once completed, click on “CREATE TEAM.”
 IMPORTANT NOTE: Clicking on “CREATE
TEAM” will automatically send a
personal invitation to the Team Manager,
where they will be notified to enter the
player roster.

12. MANAGER GUIDELINES
EASILY ENTER PLAYER ROSTERS
TUOSYSTEMS.COM enables you to easily
enter your Team Roster:
 Select “NEW PLAYERS” to view and enter
each Player’s information one-by-one. A
new window will appear where you will
be able to enter each Player’s
information.

13. MANAGER GUIDELINES
EASILY ENTER PLAYER ROSTERS
TUOSYSTEMS.COM enables you to easily enter
your Team Roster. To enter individually:
 Enter ALL of the Player information in each
box. It is important to have all of this
information complete.
 Once completed, click on “CREATE PLAYER.”
 IMPORTANT NOTE: Clicking on
“CREATE PLAYER” will automatically
send a personal invitation to shop to
the email address of the Player you
entered.

14. MANAGER GUIDELINES
EASILY ENTER PLAYER ROSTERS
TUOSYSTEMS.COM also has a robust CSV
Roster Upload feature for those situations
where a Club Manager has multiple Rosters
to UPLOAD directly into the platform.
 IMPORTANT NOTE: For guidance and
assistance on uploading multiple Rosters,
please contact:
support@teamuniformorders.com

15. MANAGER GUIDELINES
PREVIEW THE CATALOG FOR YOUR STORE(S)
 If you would like to preview the items that will
be available to your Team Players, click on the
“Preview Store” action for any given team.

16. MANAGER GUIDELINES
TEST STORE FRONT
After selecting the “Preview Store” action, you
will be able to fully test all of the functionality
and features of your store before it is launched.

17. MANAGER GUIDELINES
SENDING REMINDER EMAILS / NOTIFICATIONS
TUOSYSTEMS.COM enables you to easily create and
send REMINDER NOTIFICATIONS to all Players:
 Select “SEND NOTIFICATION.”
 Select the GROUP to whom you’d like to send a
REMINDER email.
 Enter the text of the email you’d like to send.
 Once you’ve carefully reviewed the MESSAGE,
click on “CREATE NOTICE” and your message will
be automatically delivered.
 IMPORTANT NOTE: Be aware that
occasionally such notices may get caught up
in the SPAM folders of the recipients.

18. MANAGER GUIDELINES
REVIEWING ALL ORDERS FOR ACCURACY
AND COMPLETENESS
TUOSYSTEMS.COM enables you to easily REVIEW
ALL ORDERS for accuracy:
 Select the “REPORTS” tab.
 Select the “FULL REPORT” link.

19. MANAGER GUIDELINES
REVIEWING ALL ORDERS FOR ACCURACY
AND COMPLETENESS
IMPORTANT NOTE: TUOSYSTEMS.COM
features ADVANCED FILTERING that is geared
for MANAGERS with responsibility over
multiple Teams. The following guidelines can
be followed to search and sort the
information in these cases.
1. First, select the TEAM you’d like to
review.

20. MANAGER GUIDELINES
REVIEWING ALL ORDERS FOR ACCURACY
AND COMPLETENESS
IMPORTANT NOTE: TUOSYSTEMS.COM
features ADVANCED FILTERING that is geared
for MANAGERS with responsibility over
multiple Teams. The following guidelines can
be followed to search and sort the
information in these cases.
2. Next, either select the pre-defined,
standard time of the ORDER REPORT
you’d like to pull (daily, weekly,
monthly)…..

21. MANAGER GUIDELINES
REVIEWING ALL ORDERS FOR ACCURACY
AND COMPLETENESS
IMPORTANT NOTE: TUOSYSTEMS.COM
features ADVANCED FILTERING that is geared
for MANAGERS with responsibility over
multiple Teams. The following guidelines can
be followed to search and sort the
information in these cases.
3. Orenter the date ranges for the
ORDER REPORT you’d like to review.

22. MANAGER GUIDELINES
REVIEWING ALL ORDERS FOR ACCURACY
AND COMPLETENESS
IMPORTANT NOTE: TUOSYSTEMS.COM
features ADVANCED FILTERING that is geared
for MANAGERS with responsibility over
multiple Teams. The following guidelines can
be followed to search and sort the
information in these cases.
• You can choose the format of the
Report (Screen View, Excel or PDF)
• Or if you prefer, you can set the
system up to automatically send you
the Final Report via email by clicking
on the “SCHEDULE REPORT” button.

23. MANAGER GUIDELINES
REVIEWING ALL ORDERS FOR ACCURACY
AND COMPLETENESS
 Carefully review the ORDER REPORT for
accuracy and completeness.
 Be sure to check for correct numbers to
assigned Players, that sizes ordered are
correct, and generally that all orders are
complete.
 IMPORTANT NOTE: should you find any
errors in any orders, be sure to notify TUO
Customer Support or your Soccer & Rugby
Representative immediately:
support@teamuniformorders.com

24. MANAGER GUIDELINES
REVIEWING ALL ORDERS FOR ACCURACY
AND COMPLETENESS
 Once you determine your order is
COMPLETE AND ACCURATE, contact your
Team’s Equipment Manager so that the
orders can be marked “COMPLETE” and
the ordering process is closed.

25. ONLINE REGISTRATION
VIEW CLUB MANAGER VIDEO
CLICK ON IMAGE TO LAUNCH VIDEO

26. ONLINE REGISTRATION
YOUR OWN FREE ONLINE REGISTRATION TOOL
TUOSYSTEMS.COM recently launched a NEW
FEATURE that is FREE to every Club or Team. Now
ANY organization can easily create and launch their
own CUSTOMIZED ONLINE REGISTRATION SITE:
 The ONLINE REGISTRATION tool comes complete
with standard questions (by sport).
 And you can easily create and post your own
questions as needed.
 It takes about 30 minutes to build and launch your
own REGISTRATION SITE.
 Players can easily review and sign WAIVERS and
even upload any forms necessary.
 This new feature virtually ELIMINATES the need to
build out Club or Team Rosters.

27. ONLINE REGISTRATION
ONLINE REGISTRATION VIDEO
CLICK ON IMAGE TO LAUNCH VIDEO

28. FREQUENTLY ASKED QUESTIONS
Q: DO I STILL NEED TO SCHEDULE A “FITTING” DAY TO ENSURE SIZES ARE ACCURATE WHEN ORDERING ONLINE?
A: That now becomes OPTIONAL. If you do, be sure to let each Player know their size for use when ordering. Alternatively,
each Online Store includes manufacturer SIZING CHARTS to aid in sizing. And TUOSYSTEMS.COM is MOBILE ENABLED so
Players can actually begin shopping at the fitting day. Finally, don’t forget…we’re always here to assist EVERYONE with
sizing at our locations.
FAQ’S
Q: OUR CLUB PREFERS TO COLLECT THE MONEY AND SEND A CHECK. CAN WE DO THAT?
A: Yes. In fact, TUOSYSTEMS.COM can even enable you to process credit cards through your own account (must be an
Authorize.net Merchant Account). You can work out the payment terms and details directly with your Dealer.
Q: HOW ARE ALL FINAL ORDERS DELIVERED?
A: You choose. You can allow for individual orders to each be shipped directly to each Player. Or if you prefer, we can
process all orders and fulfill in one bulk delivery to you.

29. FREQUENTLY ASKED QUESTIONS
FAQ’S
Q: HOW WILL MY PLAYERS’ QUESTIONS BE HANDLED DURING THE ORDERING PROCESS? WILL I HAVE TO RESPOND
TO THEIR INQUIRIES?
A: TUOSYSTEMS.COM comes complete with dedicated Online Customer Support. Each store contains a simple “support”
button for shoppers to click on as needed. Hours are: WEEKDAYS: 8 AM UNTIL MIDNIGHT; WEEKENDS: 9 am until 1 am
(EST). In most cases (about 85% in fact), the dedicated Online Customer Support team can handle inquiries in one reply. In
the other cases, the Online Customer Support team works in concert with Soccer & Rugby to resolve 100% of any shopper
concerns.
Q: WE’RE NOT THE MOST TECHNOLOGY SAVVY GROUP. WILL THIS REQUIRE SPECIAL TRAINING OR KNOWLEDGE?
A: In a word…NO! For your Players, all Online Stores on TUOSYSTEMS.COM are intuitive, easy to navigate, and are
designed to allow all shoppers to get in and out in just a few minutes. And, all Online Stores work perfectly on virtually
EVERY smartphone or tablet device. If your staff should need special assistance at anytime, the Teamuniformorders
Technical Specialists are ready to both show and do for you whatever you need.

30. FOR MORE INFORMATION, TO SCHEDULE AN ONLINE DEMONSTRATION
OR ASSISTANCE WITH UPLOADING LARGE ROSTERS, PLEASE CONTACT:
Lee Craig
Technical Specialist
Teamuniformorders.com
lee@teamuniformorders.com
770-676-6725
OR CONTACT THE DEDICATED TUO SUPPORT TEAM:
support@teamuniformorders.com