Troubleshooting Electronic Resources with ILL Data
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This document discusses troubleshooting electronic resources using interlibrary loan data. It identifies three common problems: data being incomplete or inaccurate, bibliographic metadata and holdings data not being synchronized, and libraries receiving data in multiple formats. It provides examples of each problem, such as dates being inconsistent between sources and targets, metadata being searched incorrectly, and buried open access links. The document suggests using interlibrary loan data to identify and address these issues in order to improve access to electronic resources.
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Troubleshooting Electronic Resources with ILL Data
- 1. TROUBLESHOOTING ELECTRONIC RESOURCES WITH ILL DATA Beth Ashmore Metadata Librarian Samford University Library
- 2. HOW MANY TIMES HAS THIS HAPPENED TO YOU?
- 3. HOW CAN INTERLIBRARY LOAN DATA HELP? “ILL Cancellations: the indicator species of the library . . . a species whose presence, absence, or relative well-being in a given environment is indicative of the health of its ecosystem as a whole” - Karen Janke, 2007 OCLC ILLiad International Meeting
- 5. TESTING ACCESS PATHS • Test journal/book title access via library catalog • Test book/article/chapter title access via library discovery layer • Test book/article/chapter title access via Google Scholar
- 6. WHAT KINDS OF PROBLEMS WERE IDENTIFIED? Three core problems: • Data are incomplete or inaccurate. • Bibliographic metadata and holdings data are not synchronized. • Libraries receive data in multiple formats.
- 7. DATE INCONSISTENCIES BETWEEN SOURCE AND TARGET Problem: Data are incomplete or inaccurate Source Date: December 2007 dddd-dd Link Resolver Date: January 1, 2007 dddd-dd-dd Date passed: 2007 Target Date: January 1, 2007 dddd-dd-dd Date passed: January 1, 2007 Article not found because no such article/page number exists in the January 2007 issue.
- 8. CORRECT METADATA SEARCHED INCORRECTLY Problem: Data are incomplete or inaccurate Source Enumeration: Issue 2 Link Resolver Enumeration: Issue 2 Enumeration passed: Issue 2 Target Enumeration: v. 2 Enumeration passed: Issue 2 Article not found because no such volume exists for this journal and the search fails.
- 9. GOOGLE SCHOLAR Problem: Bibliographic metadata and holdings data are not synchronized ?
- 10. GOOGLE SCHOLAR Problem: Bibliographic metadata and holdings data are not synchronized ?
- 11. GOOGLE SCHOLAR Problem: Bibliographic metadata and holdings data are not synchronized ?
- 12. GOOGLE SCHOLAR Problem: Bibliographic metadata and holdings data are not synchronized ?
- 13. BURIED OPEN ACCESS LINKING AND INEFFECTIVE RESOLUTION Problem: Libraries receive data in multiple formats
- 14. BURIED OPEN ACCESS LINKING AND INEFFECTIVE RESOLUTION Problem: Libraries receive data in multiple formats
- 15. BURIED OPEN ACCESS LINKING AND INEFFECTIVE RESOLUTION Problem: Libraries receive data in multiple formats
- 16. BURIED OPEN ACCESS LINKING AND INEFFECTIVE RESOLUTION Problem: Libraries receive data in multiple formats
- 17. BURIED OPEN ACCESS LINKING AND INEFFECTIVE RESOLUTION Problem: Libraries receive data in multiple formats
- 18. WHAT’S THE WORKFLOW? • Email ineffective • ILLiad provide more data
- 19. WHAT’S THE WORKFLOW? • Email ineffective • ILLiad provide more data
- 20. WHERE ELSE CAN THE DATA TAKE US? • Library instruction/outreach • More partnership with ILL • Interface design • New ideas about handling open access and print holdings • Great training for knowledgebases and link resolvers
- 21. REFERENCES Ashmore, B., Allee , E. and Wood, R. (2015) Identifying and Troubleshooting Link-Resolution Issues with ILL Data, Serials Review, 41:1, 23-29, DOI: 10.1080/00987913.2014.1001506 Kemperman, S. S., Brembeck, B., Brown, E. W., de Lange-van Oosten, A., Fons, T., Giffi, C., Levin, N., Morrison, A., Ruschoff, C., Silvis, G. A., & White, J. (2014). Success strategies for electronic content discovery and access: A cross-industry white paper. Dublin, OH: OCLC. Retrieved from http://www.oclc.org/content/dam/oclc/reports/data- quality/215233-SuccessStrategies.pdf Janke, K. L. (2007, March). The $64,000 question answered: Why do patrons place ILL requests for items that the library already owns? Paper presented at the OCLC ILLiad International Meeting, Virginia Beach, VA. Retrieved from https://scholarworks.iupui.edu/handle/1805/901?show=full
Editor's Notes
- While the OCLC white paper focuses on synchronizing holdings data with rich bibliographic data in library discovery services managed by libraries, there are other sources of bibliographic data that users encounter that require the same level of synchronization. One example of such a resource is Google Scholar, which provides users with bibliographic data, a strong search algorithm, and, when customized by a participating library, links to a library link resolver via Google’s Library Links program. The librarians at the Samford University Library have trained users to look for those Fulltext@Samford links off to the right of the citations in Google Scholar, which is a popular tool among our faculty and students. Unfortunately, through the cancelled request notification process, we discovered that the Fulltext@Samford link was not off to the right where it should have been according to our knowledgebase data but instead was tucked under the More button underneath the citation, where it would have been if we did not have the article in our knowledgebase. The librarians considered that the titles in question might be new additions to the knowledgebase and therefore simply not communicated to Google yet for inclusion. However, as recently as August 2014, a citation with no Fulltext@Samford link was found by a user in Google Scholar for an article in a journal that the library has had in its knowledgebase for approximately 10 years. This ongoing problem is one that would be served by greater synchronicity between the metadata in Google Scholar and our library’s knowledgebase.
- While the OCLC white paper focuses on synchronizing holdings data with rich bibliographic data in library discovery services managed by libraries, there are other sources of bibliographic data that users encounter that require the same level of synchronization. One example of such a resource is Google Scholar, which provides users with bibliographic data, a strong search algorithm, and, when customized by a participating library, links to a library link resolver via Google’s Library Links program. The librarians at the Samford University Library have trained users to look for those Fulltext@Samford links off to the right of the citations in Google Scholar, which is a popular tool among our faculty and students. Unfortunately, through the cancelled request notification process, we discovered that the Fulltext@Samford link was not off to the right where it should have been according to our knowledgebase data but instead was tucked under the More button underneath the citation, where it would have been if we did not have the article in our knowledgebase. The librarians considered that the titles in question might be new additions to the knowledgebase and therefore simply not communicated to Google yet for inclusion. However, as recently as August 2014, a citation with no Fulltext@Samford link was found by a user in Google Scholar for an article in a journal that the library has had in its knowledgebase for approximately 10 years. This ongoing problem is one that would be served by greater synchronicity between the metadata in Google Scholar and our library’s knowledgebase.
- While the OCLC white paper focuses on synchronizing holdings data with rich bibliographic data in library discovery services managed by libraries, there are other sources of bibliographic data that users encounter that require the same level of synchronization. One example of such a resource is Google Scholar, which provides users with bibliographic data, a strong search algorithm, and, when customized by a participating library, links to a library link resolver via Google’s Library Links program. The librarians at the Samford University Library have trained users to look for those Fulltext@Samford links off to the right of the citations in Google Scholar, which is a popular tool among our faculty and students. Unfortunately, through the cancelled request notification process, we discovered that the Fulltext@Samford link was not off to the right where it should have been according to our knowledgebase data but instead was tucked under the More button underneath the citation, where it would have been if we did not have the article in our knowledgebase. The librarians considered that the titles in question might be new additions to the knowledgebase and therefore simply not communicated to Google yet for inclusion. However, as recently as August 2014, a citation with no Fulltext@Samford link was found by a user in Google Scholar for an article in a journal that the library has had in its knowledgebase for approximately 10 years. This ongoing problem is one that would be served by greater synchronicity between the metadata in Google Scholar and our library’s knowledgebase.
- While the OCLC white paper focuses on synchronizing holdings data with rich bibliographic data in library discovery services managed by libraries, there are other sources of bibliographic data that users encounter that require the same level of synchronization. One example of such a resource is Google Scholar, which provides users with bibliographic data, a strong search algorithm, and, when customized by a participating library, links to a library link resolver via Google’s Library Links program. The librarians at the Samford University Library have trained users to look for those Fulltext@Samford links off to the right of the citations in Google Scholar, which is a popular tool among our faculty and students. Unfortunately, through the cancelled request notification process, we discovered that the Fulltext@Samford link was not off to the right where it should have been according to our knowledgebase data but instead was tucked under the More button underneath the citation, where it would have been if we did not have the article in our knowledgebase. The librarians considered that the titles in question might be new additions to the knowledgebase and therefore simply not communicated to Google yet for inclusion. However, as recently as August 2014, a citation with no Fulltext@Samford link was found by a user in Google Scholar for an article in a journal that the library has had in its knowledgebase for approximately 10 years. This ongoing problem is one that would be served by greater synchronicity between the metadata in Google Scholar and our library’s knowledgebase.