Assessment Forum 2013 - Columbia University Libraries - 13_0620


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This is a series of presentations for the CUL/IS Assessment Forum 2013 detailing work and tips on: an observational study, Lenel entry data analysis, KeyServer data analysis, and a skills assessment and training program.

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  • Add note about using illustrator, and the coding system used (from Nisa)
  • Add note about using excel, what types of graphs, etc.
  • Assessment Forum 2013 - Columbia University Libraries - 13_0620

    1. 1. Science & EngineeringLibrariesObservationalStudy0/4Jeffrey Lancaster, Emerging at:
    2. 2. Observational Study 1/4Goals• Better understand how patronsoccupy Science & EngineeringDivision spaces• Gather information aboutpatrons who bring their owntechnology• How can we prepare forimpending space crunches?
    3. 3. Observational StudyGeology LibraryMathematics LibraryEngineering Library2/4InstrumentScience & Engineering Library
    4. 4. Observational Study 3/4Execution• Maps of libraries drawn inAdobe Illustrator• Seats• Soft seating• Printers & photocopiers• Coding from Nisa + additions:• LAs, supervisors, subjectA: Reading/working on an academicassignmentAL: Using own productivity device foracademic workAC: Using library computer as part ofacademic workALC: Using both a library computer andown device for academic workA(s): Doing academic work in a groupRC: Using library computer for non-academic activityRL: Using own device for non-academicactivityR: Socializing, resting, relaxingR(s): Socializing, resting, relaxing in agroupX: Not engaged (getting ready to leave orsettling in)Z: SleepingC: Camping (e.g. books, coat, etc., butnobody in sight)
    5. 5. Observational Study 4/4Outcome• Still working on it…• With the closing of theEngineering Library in Summer2014, we anticipate extendedhours in the Science &Engineering Division libraries• In new spaces, we will betteraccommodate patrons who
    6. 6. Science & EngineeringLibrariesLenel EntryData0/5Jeffrey Lancaster, Emerging at:
    7. 7. Lenel Entry Data 1/5How and Why?• Several libraries use student„swipe‟ access• Business• Butler• Starr East Asian• Law• Lehman• Science & Engineering• Social Work• Who are your patrons?
    8. 8. Lenel Entry Data 2/5This is Lenel DataL: Drive -/LIO/LIO_For_All_CU_Library_Staff/LibraryUse Data/
    9. 9. • It‟s a PivotTable, so first open iton a PC• We use DIV_MO worksheet• Information organized by division at monthlyintervals• Best to group users by school,association• SEAS• CUMC• General Studies Lenel Entry Data 3/5Tips
    10. 10. Lenel Entry Data 4/5Data Visualization
    11. 11. Lenel Entry Data 5/5Outcome• Preparing to close theEngineering Library• Can develop new space options for students• Can justify asking for apercentage of studenttechnology fees• Can refute claims that certainpopulations „only use certain
    12. 12. Science & EngineeringLibrariesKeyServer Data0/5Jeffrey Lancaster, Emerging at:
    13. 13. KeyServer Data 1/5What is KeyServer?• Sassafras KeyServer tracks thelicenses for the Libraries‟software• Information gathered byKeyServer includes:• Total and average number of times a programis opened• Total and average duration of use• Longest use
    14. 14. KeyServer Data 2/5KeyServer Data
    15. 15. Unique Users by AffiliationTotal Use(scale is logarithmic) 3/5Data Visualization
    16. 16. KeyServer Data 4/5Tips• Be aware of time conversions• Times reported as hours : minutes : seconds• Excel can do funny things with times – will tryto convert to date• Need to deliberately calculatetotal minutes• = CONCATENATE(cell) will transform time todays• Mac and PC software isrecorded separately
    17. 17. KeyServer Data 5/5Outcome• Can optimize the number andtypes of licenses we purchase• Can develop training for high-and/or low-use software• Currently no way to match auser‟s identity (affiliation) to theirsoftware usage in a center• Too „Big Brother‟?
    18. 18. Science & EngineeringLibrariesSkillsAssessment0/5Jeffrey Lancaster, Emerging at:
    19. 19. Skills Assessment 1/5Goals• What is the base level ofknowledge subject specialistsought to possess aboutsoftware?• Develop a training programaround software and newtechnologies• Include software and new
    20. 20. Skills Assessment 2/5InstrumentGoogle Docs survey asking: prior knowledge, expertise,desire to learn
    21. 21. Skills Assessment 3/5Data Visualization
    22. 22. Skills Assessment 4/5Outcome• A staff training program thatincluded:• Software overview• Homework assignments• Software-specific presentations• Seminar-style tutorials• We are continuing to developnew „modules‟• Google apps• 3D printing
    23. 23. Skills Assessment 5/5Outcome“Overall, they were a great helpto me in getting me toovercome my reluctance (andanxiety) about trying newsoftware tools.”“A side effect to thisassignment was the knowledgethat with not a lot of effort I canfamiliarize myself pretty quicklywith these applications enoughso that I can suggest them topatrons who are looking forspecific tools, or answergeneral questions about theiruse.”“I realized how far my interests,skills, etc. are away from theever-changing role oftechnology in libraries.”“This effort had a lot to do withhow much people trusted andliked you…”“I learned from it what softwareto pick while helping patrons.”“However I‟m finding itchallenging to keep up with theskills I have gained since I‟mnot using all of them on aregular basis.”“We still lack the technicalskills.”