The document discusses how CBT utilizes a BPO platform and resources to set concrete goals and monitor integration progress in real time. It then summarizes the key aspects of a discovery workshop process, noting that it is important to include process owners. The workshop is designed to map current processes and identify problems using industry best practices. Finally, the document outlines a banking eProcurement project case study where a custom application was built and implemented, resulting in over $650,000 in savings annually through reduced costs and inventory management.