3. e8 Consulting 2009 | 3 Theory Business process management (BPM)… uses tools and techniques for capturing, designing, analysing and controlling business processes involves people, systems, customers, suppliers, functions – i.e. everything! is a collaborative process to capture business knowledge and enable improvement Why? Transparent viewpoint Knowledge capture Clear roadmap from current state to desired state End user buy in Collaboration between business units
4. e8 Consulting 2009 | 4 Trend CFOs surveyed for initiatives most likely to pursue in 2008 and 2009
5. e8 Consulting 2009 | 5 Tools Difference between process mapping and process modeling, which determines the most appropriate tool Mapping is just the action tasks Modeling is the tasks plus the relationships with the resources and the interactions with the systems and the context of the process, or specifically: Trigger point Input Steps Events Resources Outcome Modeling is certainly more beneficial!
6. e8 Consulting 2009 | 6 Tools Visio or Excel Use for simple processes that do not require traceability Follow BPM notation for standard approach ARIS Business Architect 7.1 Use for complex processes Every connection is traceable Provides standard approach Lombardi (Blueprint) Fits between Visio and ARIS Low cost option (can be free in certain situations) Follow BPM notation for standard approach Processes can be linked together Many others
7. e8 Consulting 2009 | 7 Technique Classic requirements gathering – start with what is known now – the question is ‘what do you do on a daily basis?’ Aim of process understanding, not re-engineering What are the needs of where the business wants to be – outcome based Collaborative BPM especially for buy in due to engaging the people who are part of the process from the start Make it fun so the tools and process are not daunting for whom you are consulting to: Post it notes Butcher paper and textas Encourage dialogue for honesty The discussion is more importantthan the tool
8. e8 Consulting 2009 | 8 Talk Real life examples: Product logistics workshopped with multiple stakeholders from different companies to determine the logistical process for distributing products to customers, acquiring products from customers for repair, and handling any exceptions to the process Business case through interviews with all business units of the company, used BPM as a basis for analysing where the business benefits and financial outcomes could be gained within the whole organisation Application development project provided the basis for evaluating a business’ current system and the user workflow, and was able to recommend and implement a much improved application system and user interaction
9. e8 Consulting 2009 | 9 We blog http://www.e8consulting.com/blog/category/practiceareas/bpm
