The document outlines a transactional quality process that includes random sampling, calibration, feedback, rebuttal, and root cause analysis (RCA) with dashboard reporting. Each of these processes is integral to maintaining quality and accountability. The focus is on systematic evaluation and improvement of services.

1. TRANSACTIONAL QUALITY
PROCESS
1

2. Random Sampling Process
2

3. 3
Calibration Process

4. Feedback Process
4

5. 5
Rebuttal Process

6. 6
RCA & Dashboard Reporting