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Michael Jeavons ©
 Develop your Skill Base
◦ Understanding the Management Role
◦ People Management
◦ Managing Priorities
◦ Delegation
 Motivation, Inspiration, Communication
◦ What is the Difference?
 Management Tools
◦ Site Vision - A Management Foundation
 Develop your Skill Base
◦ People Management – The Step Up
Individual
Contribution
Social Interactions
& Behaviours
Personal
Responsibilities
• You are responsible for the
team’s performance & their
achievements
• Single Tasks vs. Collective
Goals
• Task Assignment
• Problem Resolution
(Between Customers & the business)
• Setting Example
• Role Modelling
• Responsibility Distance
• Problem Resolution
(Between Employees)
• Taking Responsibility for
both achievement & failure
• Being Visible
• Knowing your team better
• Understand strengths,
identify areas for
improvement
• Coaching & Development
• Mentoring
MANAGING YOUR PEERS
 Develop your Skill Base
◦ Managing Priorities
Requiring our immediate attention
Having relevant and crucial value
URGENT
IMPORTANT
ESTABLISHING PRIORITY
 Develop your Skill Base
◦ Managing Priorities
Urgent
Important
Not Urgent
Important
Urgent
Not
Important
Not Urgent
Not
Important
URGENCY
IMPORTANCE
THE
EISENHOWER
DECISION
MATRIX
 Develop your Skill Base
◦ Managing Priorities
THE EISENHOWER DECISION MATRIX
• Scrolling through Facebook, Twitter or
Instagram
• Playing Candy Crush Saga
• Seeing how many poppies you can fit
in your hair
• Phone calls
• Text messages
• Most emails (some emails could be urgent
and important)
• Weekly & Long Term Events Planning
• Administration
• Personal or Team Development
• Paper Work Deadlines
• Cellar Cooler Break Down
• Preparing an area on the day of an event
Urgent
Important
Not Urgent
Important
Not Urgent
Not
Important
Urgent
Not
Important
 Motivation, Inspiration, Communication
◦ What is the Difference?
MOTIVATION
• The willingness to complete
any action
INSPIRATION
• A stimulation of the intellect
and/or emotions in order to
influence action
COMMUNICATION
• The activity of conveying
information to another
person(s)
CHALLENGE
RECOGNITION
GOAL ACHIEVEMENT
AUTONOMY
RESPONSIBILITY
INVOLVEMENT
SHARE
SETTING OF GOALS
DO IT WITH PRIDE
ENCOURAGEMENT
FORMAL INFORMAL
CLEAR
REGULAR
DISTILLS THE COMPLEX
USES MULTIPLE FORMS
1. Introduction
2. Communication
3. Leadership
4. Human Resources
5. Contrived Events
Michael Jeavons ©
 Information Cascade
◦ Why does it happen?
• Human nature - we are designed to connect & we do not want to feel isolated
• We seek out what others are doing because we want to belong
• We often start doing what others are doing without asking why
◦ When does it happen?
• When we are placed in an unfamiliar situation or given a new task
• When the instructions we are given are unclear or we do not understand them
• When we are given little/no initial supervision, coaching or direction
◦ What is the result?
• Mistakes are made & repeated – No lessons are learned
• Bad habits develop, remain & are passed on – Both down & up the chain
• Frustration sets in – for both team members & management
Michael Jeavons ©
 Information Cascade
◦ Make an Information Cascade Work for You (Everyday Environment)
Be
Present
Observe
Intervene
Coach
Delegate
Give
Praise
Your task is to be observed by others –
• set the pace
• role model
• demonstrate the standard
Watch & Listen –
• who is setting direction or assigning tasks
• who is asking questions & who is
answering them
• are team members being active or
reactive
Positive Reinforcement –
• You will remember better if you
are made to feel like you are
making a difference
• Don’t think of it as right or wrong
but constant improvement
Give Responsibility –
• good role modelling can happen
even if you are not there
• most will take an little
responsibility positively
• enhance understanding
Ask Open Questions –
why are you doing it that way?
Resist the Urge to Take Over –
This will always be seen as a negative
Be Patient & Seize the Next Opportunity –
Is now a good time?
Demonstrate, Explain, Allow –
• visual
• auditory – explain the reasons for doing this way
• kinesthetic
Michael Jeavons ©
 Built to Lead or Born to Lead
◦ Leadership Facts or Fictions
Its lonely
at the top
Stubborn,
know-all people
are the
toughest to lead
Leaders
are born
not made
You need to be
in a leadership
position in
order to lead
A leader asks
for nothing
Accepts
that it is
never easy
Always acts
as if they are
in total control
Michael Jeavons ©
Leaders are
constrained by
their
psychological
limits
Fact
Fiction
Fiction
Fiction
Fiction
Fiction
Fact
Fact
 Built to Lead or Born to Lead
◦ Leadership Mandates
Michael Jeavons ©
What is Leadership?
20%
Mechanics
Technical Skill
Processes
Structure
Support Systems
80%
Psychology
People Skills
Persistence
Integrity
Courage
Charisma
Attitude

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Training Sample

  • 2.  Develop your Skill Base ◦ Understanding the Management Role ◦ People Management ◦ Managing Priorities ◦ Delegation  Motivation, Inspiration, Communication ◦ What is the Difference?  Management Tools ◦ Site Vision - A Management Foundation
  • 3.  Develop your Skill Base ◦ People Management – The Step Up Individual Contribution Social Interactions & Behaviours Personal Responsibilities • You are responsible for the team’s performance & their achievements • Single Tasks vs. Collective Goals • Task Assignment • Problem Resolution (Between Customers & the business) • Setting Example • Role Modelling • Responsibility Distance • Problem Resolution (Between Employees) • Taking Responsibility for both achievement & failure • Being Visible • Knowing your team better • Understand strengths, identify areas for improvement • Coaching & Development • Mentoring MANAGING YOUR PEERS
  • 4.  Develop your Skill Base ◦ Managing Priorities Requiring our immediate attention Having relevant and crucial value URGENT IMPORTANT ESTABLISHING PRIORITY
  • 5.  Develop your Skill Base ◦ Managing Priorities Urgent Important Not Urgent Important Urgent Not Important Not Urgent Not Important URGENCY IMPORTANCE THE EISENHOWER DECISION MATRIX
  • 6.  Develop your Skill Base ◦ Managing Priorities THE EISENHOWER DECISION MATRIX • Scrolling through Facebook, Twitter or Instagram • Playing Candy Crush Saga • Seeing how many poppies you can fit in your hair • Phone calls • Text messages • Most emails (some emails could be urgent and important) • Weekly & Long Term Events Planning • Administration • Personal or Team Development • Paper Work Deadlines • Cellar Cooler Break Down • Preparing an area on the day of an event Urgent Important Not Urgent Important Not Urgent Not Important Urgent Not Important
  • 7.  Motivation, Inspiration, Communication ◦ What is the Difference? MOTIVATION • The willingness to complete any action INSPIRATION • A stimulation of the intellect and/or emotions in order to influence action COMMUNICATION • The activity of conveying information to another person(s) CHALLENGE RECOGNITION GOAL ACHIEVEMENT AUTONOMY RESPONSIBILITY INVOLVEMENT SHARE SETTING OF GOALS DO IT WITH PRIDE ENCOURAGEMENT FORMAL INFORMAL CLEAR REGULAR DISTILLS THE COMPLEX USES MULTIPLE FORMS
  • 8. 1. Introduction 2. Communication 3. Leadership 4. Human Resources 5. Contrived Events Michael Jeavons ©
  • 9.  Information Cascade ◦ Why does it happen? • Human nature - we are designed to connect & we do not want to feel isolated • We seek out what others are doing because we want to belong • We often start doing what others are doing without asking why ◦ When does it happen? • When we are placed in an unfamiliar situation or given a new task • When the instructions we are given are unclear or we do not understand them • When we are given little/no initial supervision, coaching or direction ◦ What is the result? • Mistakes are made & repeated – No lessons are learned • Bad habits develop, remain & are passed on – Both down & up the chain • Frustration sets in – for both team members & management Michael Jeavons ©
  • 10.  Information Cascade ◦ Make an Information Cascade Work for You (Everyday Environment) Be Present Observe Intervene Coach Delegate Give Praise Your task is to be observed by others – • set the pace • role model • demonstrate the standard Watch & Listen – • who is setting direction or assigning tasks • who is asking questions & who is answering them • are team members being active or reactive Positive Reinforcement – • You will remember better if you are made to feel like you are making a difference • Don’t think of it as right or wrong but constant improvement Give Responsibility – • good role modelling can happen even if you are not there • most will take an little responsibility positively • enhance understanding Ask Open Questions – why are you doing it that way? Resist the Urge to Take Over – This will always be seen as a negative Be Patient & Seize the Next Opportunity – Is now a good time? Demonstrate, Explain, Allow – • visual • auditory – explain the reasons for doing this way • kinesthetic Michael Jeavons ©
  • 11.  Built to Lead or Born to Lead ◦ Leadership Facts or Fictions Its lonely at the top Stubborn, know-all people are the toughest to lead Leaders are born not made You need to be in a leadership position in order to lead A leader asks for nothing Accepts that it is never easy Always acts as if they are in total control Michael Jeavons © Leaders are constrained by their psychological limits Fact Fiction Fiction Fiction Fiction Fiction Fact Fact
  • 12.  Built to Lead or Born to Lead ◦ Leadership Mandates Michael Jeavons © What is Leadership? 20% Mechanics Technical Skill Processes Structure Support Systems 80% Psychology People Skills Persistence Integrity Courage Charisma Attitude

Editor's Notes

  1. Define urgent & important list some tasks that happen every day that are urgent or important
  2. Contrived event