Tracie Renae Lightfoot has over 15 years of experience in account management and sales roles within the healthcare supply chain industry. She has a proven track record of building strong customer relationships, growing revenues, and providing value-added services. Her experience includes roles at Vizient/VHA/Novation, PDX, and McKesson Pharmaceuticals where she managed customer accounts, implemented programs, analyzed data, and ensured pricing accuracy. She is currently pursuing her Associate's Degree at Tarrant County College.

1. TRACIE RENAE LIGHTFOOT
Covington, Texas 76636 (972) 974-7589 tlightfo1029@gmail.com
Account Manager/ Account Executive known for being ambitious, enthusiastic, and
professional consistently building strong relationships and growing revenues.
Technical Skills
Microsoft Office including Word, Excel, Access, SAP, Business Objects, SFO, UNIX DOS based
programs, Brio, Six Sigma, TQM, Salesforce
Experience
Vizient/ VHA/Novation, Irving, TX (Vizient acquired MedAssets) 2008 – 2016
Account Manager (2013-2016)
Account Manager for large East Coast Acute Care members.
 Built strong relationships as main point of contact for 54 hospitals.
 Managed all Supply Chain for all facilities.
 Subject matter expert on facility spending and patterns.
 Attended Maine Health Value Analysis monthly meetings.
 Grew sales/revenue for all facilities 10 percent year over year.
 Received Exceeding Excellence additional bonus in November 2016 for
relationship building and customer retention.
 Collaborated and worked closely with three Supply Networks including:
 Northeast Purchasing Coalition
 New England Alliance for Health
 New England Pharmacy Collaborative
 Onboard new members/ customers improving ramp up time to use services.
 Provided training, process improvement, and sales initiatives onsite once a month at
customer facilities increasing customer participation and growing revenues.
 Provided data to Senior leaders within the organization an outline of savings
opportunities along with strategy roadmap for conversion/savings.
 Analyzed member and supplier data on a daily basis using Excel, internal tools, Brio, and
Lynx data leading to increased customer satisfaction.
 Facilitated at least 20 member calls monthly strengthening relationships.
 Subject matter expert on internal programs, on-line contract catalog and Standardization
Programs.
Implementation Specialist/ Provista/VHA (2011-2013)
 Promoted to and h
 Handled Account management for entire East Coast Provista membership.
 Managed accounts and provided inside sales support for seven Account Executives.
 Collaborated and worked directly with sales, members, suppliers and distributors on a
daily basis.
 Analyzed member sales and ensured contract connections so customer pricing not
affected.
 Facilitated new member implementations, resolved issues and provided training onsite
traveling to fulfill customer needs.
 Handled new member implementations effectively and efficiently.
 Subject matter expert on internal programs and on-line contract catalog and
Standardization Programs.
 Selected and served as Project lead on LTAC and Critical Care programs.
Standardization Specialist, Novation (2008-2011)
Specialist for all Vizient/VHA Midwest and Provista member accounts.

2.  Coordinated, processed and documented member sign ups on new and existing
programs.
 Analyzed data quarterly and worked with Account Executives to maximize member
rebates improving customer satisfaction and increasing customer retention.
TRACIE RENAE LIGHTFOOT PAGE TWO
Vizient (continued)
 Identified and resolved configuration issues and sales issues.
 Selected and served as Project Lead on Standardization Validation Automation System.
 Received Exceeding Excellence Reward for high quality, customer satisfaction and
productivity
PDX, NHIN, Ft. Worth, Texas 2007 - 2008
Account Reconciliation Specialist
Specialist for ABC (Amerisource Bergan) account.
 Collaborated and worked daily with ABC and ERX maintaining customer account
balances and aging.
 Managed and accountable for over 350 independent chain pharmacies data.
 Reconciled daily sales on two different systems; portfolio totaling over 10 million on a
monthly basis.
 Ran daily, weekly, monthly and end of period reports and compared sales data for all
stores.
 Processed unapplied cash, posting error corrections, write-offs, account, payments,
disbursements, and all reconciliations.
 Analyzed data for missing days, merged files, handled exceptions, and suspends and
processed all “zero-dollar” payments.
 Handled bank reconciliation issues.
 Maintained customer account set-ups
 Involved in Beta testing new operating system, worked directly with development and
programming staff to resolve Quality Assurance issues.
McKesson Pharmaceuticals, Carrollton, Texas 2006-2007
Account Coordinator (2006 – 2007)
Promoted to and provided account management support in compliance with customer’s National
Account Supply Agreements.
 Directly interfaced with retail national chain customers. Coordinated with all departments
within the company.
 Maintained 13 formulary programs.
 Interacted with customers on a daily basis to ensure customer support, relationship
building, management activities, problem identification and resolution.
 Ran and formatted daily/weekly/monthly reports and provided any additional customer
requested reports as required. Compared and provided pharmaceutical sales data for
customer corporate office.
 Placed over-ride orders for customer and provide customer requested reporting on a
daily basis.
Data Integrity Specialist (Contract at McKesson Pharmaceuticals, Carrollton, Tx) 2005-2006
 Oversaw 9 group and Major Retail Accounts.
 Handled all administration for all aspects of customer pricing contracts.
 Served as main point of contact for both internal and external customers, including
Supplier relationships and contracts.
 Initiated credit/rebill/add bill process for all customers.
 Maintained monthly expiration process for all customers to ensure no contracts expire in
error.
 Worked directly with all Suppliers and customers on a daily basis to ensure correct
contractual prices are loaded.

3.  Assisted the National Account Customer Relations group as needed regarding new
customer set up and contract issues.
Education Attended Dallas Baptist University. Currently attending Tarrant County College
with 12 hours left until Associates Degree completed. Enrolled in Western Governor’s University.