Customer relationship management (CRM) involves tracking customer interactions to improve customer service and target marketing. CRM software supports these processes by allowing customer data to be entered, stored, and accessed across departments. While CRM generally refers to software, vendors emphasize a holistic approach is also needed for success.

8. Rule I – Provide high standards of service 59% customers are happy with rule I

9. Rule II – Provide information to your customers 64% customers are happy with rule II

10. Rule III – be open and honest with your customers 41% customers are not happy with rule III

11. Rule IV – provide choice to your customers 41% customers are not happy with rule IV

12. Rule V – consult with your customers 33% customers are not happy with rule V

13. Rule VI – be courteous to your customers 50% customers are happy with rule VI

14. Rule VII – be helpful to your customers 58% customers are happy with rule VII

15. Rule VIII – Put things right for your customers 42% customers are happy with rule VIII

16. Rule IX – Provide value for money 33% customers are happy with rule IX

17. FINAL PIE FOR NEW DIESEL INDIA The Number of Customers who are satisfied with the particular rule.

21. Rule I – Provide high standards of service 33% customers are happy with rule I

22. Rule II – Provide information to your customers 42% customers are happy with rule II

23. Rule III – be open and honest with your customers 42% customers are happy with rule III

24. Rule IV – provide choice to your customers 42% customers are happy with rule IV

25. Rule V – consult with your customers 58% customers are happy with rule V

26. Rule VI – be courteous to your customers 42% customers are happy with rule VI

27. Rule VII – be helpful to your customers 58% customers are happy with rule VII

28. Rule VIII – Put things right for your customers 42% customers are happy with rule VIII

29. Rule IX – Provide value for money 42% customers are happy with rule IX

30. FINAL PIE FOR VODAFONE The Number of Customers who are satisfied with the particular rule.

34. Rule I – Provide high standards of service 42% customers are happy with rule I

35. Rule II – Provide information to your customers 42% customers are happy with rule II

36. Rule III – be open and honest with your customers 42% customers are happy with rule III

37. Rule IV – provide choice to your customers 42% customers are happy with rule IV

38. Rule V – consult with your customers 42% customers are happy with rule V

39. Rule VI – be courteous to your customers 50% customers are happy with rule VI

40. Rule VII – be helpful to your customers 42% customers are happy with rule VII

41. Rule VIII – Put things right for your customers 42% customers are happy with rule VIII

42. Rule IX – Provide value for money 50% customers are happy with rule IX

43. FINAL PIE FOR GIGAHERTZ

44. What they need to improve on? Best part of this organization. Worst part of this organization.