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QM-035-TQM

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handbook

The document provides an introduction to Total Quality Management (TQM). It defines quality, customers, products, and how customer satisfaction is achieved through product features and freedom from deficiencies. It discusses reasons for quality becoming a priority, including competition, changing customer demands, and product complexity. It also covers different perspectives on quality and quality levels at the organizational, process, and individual job levels.

Business
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Total Quality Management
Introduction ,[object Object],[object Object],[object Object],[object Object],[object Object]
Introduction ,[object Object],[object Object]
Introduction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Introduction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why Quality? ,[object Object],[object Object],[object Object],[object Object]
Why Quality? ,[object Object],[object Object],[object Object]
Quality perspectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quality perspectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quality perspectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quality perspectives ,[object Object],[object Object],[object Object],[object Object]
Quality perspectives
Quality levels ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quality levels ,[object Object],[object Object],[object Object],[object Object]
History of quality management ,[object Object],[object Object],[object Object]
History of quality management ,[object Object],[object Object],[object Object],[object Object]
History of quality management ,[object Object],[object Object],[object Object],[object Object]
History of quality management ,[object Object],[object Object],[object Object],[object Object]
Evolution of TQM philosophies ,[object Object],[object Object],Improve quality Decrease cost because of less rework, fewer mistakes. Productivity improves Capture the market with better quality and reduced cost. Stay in business Long-term competitive strength
The Deming philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Deming philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Deming philosophy ,[object Object],[object Object],[object Object]
The Deming philosophy ,[object Object],[object Object]
The Juran philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Juran philosophy ,[object Object],[object Object],[object Object],[object Object]
The Crosby philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
TQM for Middle Management Process Management Statistical Process Control (SPC)
Process management ,[object Object],[object Object],[object Object],[object Object]
Process management ,[object Object],[object Object],[object Object],[object Object],[object Object]
Process management
Process control ,[object Object],[object Object],[object Object],[object Object],[object Object]
Process control ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Process improvement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Process improvement: Kaizen ,[object Object],[object Object],[object Object],[object Object]
Process improvement: Kaizen ,[object Object],[object Object],[object Object]
Kaizen: Implementation ,[object Object]
Kaizen: Implementation ,[object Object],[object Object],[object Object],[object Object],[object Object]
Kaizen: Implementation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Process improvement tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Flow charts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Check sheets ,[object Object],[object Object],[object Object]
Check sheets
Pareto diagrams ,[object Object],[object Object],[object Object],[object Object]
Cause-effect diagrams ,[object Object],[object Object]
Scatter diagrams ,[object Object],[object Object]
Run charts and Control charts ,[object Object],[object Object]
TQM for the Workforce Kaizen teams Quality Circles
Quality circles ,[object Object],[object Object],[object Object],[object Object],[object Object]
Additional process improvement tools ,[object Object],[object Object],[object Object],[object Object]
Additional process improvement tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quality Management Awards and Framework ISO 9000: 2000 Malcolm Baldrige National Quality Award Deming Prize Six Sigma
ISO 9000: 2000 ,[object Object],[object Object],[object Object],[object Object]
ISO 9000: 2000 ,[object Object],[object Object],[object Object],[object Object]
ISO 9000: 2000 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9000: 2000 structure ,[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9000: 2000 Quality Management Principles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9000: 2000 registration ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Six Sigma ,[object Object],[object Object],[object Object],[object Object],[object Object]
Six Sigma ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Six Sigma ,[object Object],[object Object],[object Object],[object Object],[object Object]
TQM for Top Management Strategic Quality Management (SQM) Competitive Advantage
SQM: Hoshin planning ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
SQM: Vision/Mission statement ,[object Object],[object Object],[object Object]
SQM: Vision/Mission statement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
SQM: Quality policies ,[object Object],[object Object],[object Object]
SQM: Quality goals ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
SQM: Deploying quality goals ,[object Object],[object Object],[object Object],[object Object]
SQM: Caveats ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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