Total Quality Management (TQM) is a management approach that empowers employees to deliver high-quality services at low cost. The term originated in the 1980s when the US Navy used it to improve operational effectiveness. TQM's core principles are management commitment, employee empowerment, customer focus, and continuous improvement. Companies that implement TQM aim to do things right the first time every time through continuous process improvement and by satisfying customer needs.
Total Quality Management in assumes importance in the current context since we want maximum Governance with Minimum Government. What we can learn from Quality Gurus like Deming, Juran or Ishikawa to improve Service Delivery?
This paper consists of basic understanding of JIT and TQM philosophies, the inter-linkages between these and challenges associated in their implementation. Paper also discusses how JIT can feeds to the accomplishment of TQM. JIT and TQM are perfectly complimentary to each other. The objective of both is to expose and correct problems at source, so as to avoid wasting resources on production of defective products. Paper illustrates how TQM and JIT can enhance value for customers and at the same time can ensure higher profits for firm.
In this presentation, we will talk in details about leadership as an imperceptible quality for an effective business, seven habits of highly effective people and seven tools on management and planning, models for TQM leadership, strategic quality management and steps creating TQM culture.
To know more about Welingkar School’s Distance Learning Program and courses offered, visit: http://www.welingkaronline.org/distance-learning/online-mba.html
Total Quality Management in assumes importance in the current context since we want maximum Governance with Minimum Government. What we can learn from Quality Gurus like Deming, Juran or Ishikawa to improve Service Delivery?
This paper consists of basic understanding of JIT and TQM philosophies, the inter-linkages between these and challenges associated in their implementation. Paper also discusses how JIT can feeds to the accomplishment of TQM. JIT and TQM are perfectly complimentary to each other. The objective of both is to expose and correct problems at source, so as to avoid wasting resources on production of defective products. Paper illustrates how TQM and JIT can enhance value for customers and at the same time can ensure higher profits for firm.
In this presentation, we will talk in details about leadership as an imperceptible quality for an effective business, seven habits of highly effective people and seven tools on management and planning, models for TQM leadership, strategic quality management and steps creating TQM culture.
To know more about Welingkar School’s Distance Learning Program and courses offered, visit: http://www.welingkaronline.org/distance-learning/online-mba.html
In this presentation, we will discuss quality management philosophies like Deming, Juran’s approach, Deming’s cycle, TQM triangle, Crosby’s philosophy, Kaizen’s philosophy, Taguchi’s Loss functions, Shigeo Shingo, Walter Shewhart.
To know more about Welingkar School’s Distance Learning Program and courses offered, visit: http://www.welingkaronline.org/distance-learning/online-mba.html
GIVE ETAILS OF ALL THE MAJOR TQM GURUS LIKE EMING, JURAN , ISHIQAWA, CROSBY AND THEIR CONTRIBUTIONS LIKE QUALITY CIRCLE , 14 DIMENSIONS OF QUALITY , QUALITY IS FREE, QUALITY TRIOLOGY
In this presentation, we will discuss quality management philosophies like Deming, Juran’s approach, Deming’s cycle, TQM triangle, Crosby’s philosophy, Kaizen’s philosophy, Taguchi’s Loss functions, Shigeo Shingo, Walter Shewhart.
To know more about Welingkar School’s Distance Learning Program and courses offered, visit: http://www.welingkaronline.org/distance-learning/online-mba.html
GIVE ETAILS OF ALL THE MAJOR TQM GURUS LIKE EMING, JURAN , ISHIQAWA, CROSBY AND THEIR CONTRIBUTIONS LIKE QUALITY CIRCLE , 14 DIMENSIONS OF QUALITY , QUALITY IS FREE, QUALITY TRIOLOGY
Basics of Quality Circle Formation and QC Functions for manufacturing industries including various useful examples and inputs from reknown Quality Gurus
This presentation is on Total Quality Management which is also called as TQM. This presentation consist
1.Basic of Total Quality Management,
2.Evolution of Total Quality Management,
3. Implementation framework of Total Quality Management,
4. Quality Control Circle (QCC),
5.Implementation process and structure of the QCC,
6. Roles and responsibilities of the steering committee, facilitator, team leader and members
7. Activities sequences of the QCC
8. Challenges of Total Quality Management,
9. Tips for successful implementation of TQM
etc.
2. What is Total Quality Management?
• Total Quality Management is a
management approach that
empowers everyone in an
organization to deliver high-
quality services at the lowest
cost.
Source: www.highoctaneboost.com
Presentation by: Kayode O. Asade
3. Brief History of TQM
• The exact origin of the term "total quality management" is
uncertain. However, it can be traced to the late 1980s and early
1990s.
• In 1984, the United States Navy, through its civilian researchers,
coined the term “Total Quality Management” in a bid to
improve the US Navy's operational effectiveness.
Presentation by: Kayode O. Asade
4. Why TQM?
• Mistakes can be avoided.
• Defects can be prevented.
• Continuous results can be achieved in all departments.
• Quality can be improved upon.
• Time wasting repetitions can be avoided.
• Customers can be satisfied.
Presentation by: Kayode O. Asade
6. The TQM Objective
Do the right things, right the
first time, every time.
Achieve continuous
improvements with little costs.
Presentation by: Kayode O. Asade
Image source: www.yhhiec.org.uk
7. The core Principles of TQM
Presentation by: Kayode O. Asade
Employee
Empowerment
Customer
Focus
Continuous
Improvement
Management
Commitment
TQM
10. Customer focus
• Service relationships with existing clients.
• Create customer driven standards.
• Never compromise quality for quantity.
• The customer is the final judge of quality.
Presentation by: Kayode O. Asade
11. Continuous Improvement
Strategic planning and decision making
Benchmarking
Detailed execution
Attain, maintain and improve standards
Presentation by: Kayode O. Asade
12. Conclusion
An organization is a collection of processes
which involves all aspects of the organization’s
operations from the management to the
employees. In the execution of these
processes a culture and attitude should be
built by all to ensure that everything is being
done right the first time and defects and
wastes are eradicated from operations.
Presentation by: Kayode O. Asade
Image source: www.keepcalm-o-matic.co.uk