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PREPARED BY,
ASHOK.M
Quality is the totality of characteristics of an
entity that bear on its ability to satisfy stated
and implied needs.
- IS...
Q = P/E
Where,
Q = Quality
P = Performance
E = Expectations
TQM is the management approach of an
organisation, centered on quality, based on
the participation of all its members and
...
Three elements of TQM include
 The philosophical elements
 The generic tools
 Tools of the QC department
They stress the operation of the company
using quality as the integrating element.
They consist of various Statistical Process
Control (SPC) methods that are used for
problem
solving
and
continuous
improve...
They consist of Statistical Quality Control
(SQC) methods such as sampling plans,
process capability and Taguchi methods.




Tangible Benefits
Intangible Benefits









Improved product quality
Improved productivity
Reduced quality costs
Increased market and customers
Increas...











Improved employee participation
Improved teamwork
Improved working relationships
Improved customer sati...










Lack of management commitment
Misunderstanding about the concept of TQM
Improper planning
Lack of employe...
TQM Framework, Benefits and Obstacles
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TQM Framework, Benefits and Obstacles

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TQM Framework, Benefits and Obstacles

  1. 1. PREPARED BY, ASHOK.M
  2. 2. Quality is the totality of characteristics of an entity that bear on its ability to satisfy stated and implied needs. - ISO
  3. 3. Q = P/E Where, Q = Quality P = Performance E = Expectations
  4. 4. TQM is the management approach of an organisation, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organisation and to society. - ISO
  5. 5. Three elements of TQM include  The philosophical elements  The generic tools  Tools of the QC department
  6. 6. They stress the operation of the company using quality as the integrating element.
  7. 7. They consist of various Statistical Process Control (SPC) methods that are used for problem solving and continuous improvement by quality teams.
  8. 8. They consist of Statistical Quality Control (SQC) methods such as sampling plans, process capability and Taguchi methods.
  9. 9.   Tangible Benefits Intangible Benefits
  10. 10.       Improved product quality Improved productivity Reduced quality costs Increased market and customers Increased profitability Reduced employee grievances
  11. 11.         Improved employee participation Improved teamwork Improved working relationships Improved customer satisfaction Improved communication Enhancement of job interest Enhanced problem-solving capacity Better company image
  12. 12.        Lack of management commitment Misunderstanding about the concept of TQM Improper planning Lack of employees commitment Lack of effective communication Lack of continuous training and education Lack of interest or incompetence of leaders

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