This document discusses how concierge apps are reshaping travel experiences. It notes that guests want personalized recommendations for travel experiences and services, while hotels want to efficiently handle guest requests after COVID with limited personnel. The document presents statistics showing that 72% of hotels plan to install digital solutions to handle requests, and demand for such solutions in Greek hotels is expected to rise in the next 5 years. Concierge apps can automate guest request processes, add a new sales channel, reduce front desk times, efficiently organize partner networks, and enhance guest experiences overall.

1. By Stelios Christakis, Founder & CEO Tourmie
Concierge Apps:
Reshaping Travel
Experiences

2. Guests Hotels Travel Companies
An overview of the problem
Spend a lot of time and
effort in providing quality
in-house or outsource
services.
Want personalized,
authentic, and covid free
recommendations for travel
experiences/services.
Can't handle efficiently
hotel requests due to lack
of personnel or resources
after COVID era.

3. Source: Skift Megatrends 2025
72% of hotels installed or thinking to install
digital solutions to handle guest requests in
the next 5 years.

4. 9% 32%
Digital tools are here to stay
Source: Greek hoteliers association
rise of total demand for digital
tools
In the next 5 years the demand for digital solutions
in Greek hotels will be high.
rise for digital concierge and
reservation tools

5. 0 25 50 75 100 125
Adding contactless payment options
New digital messaging services to handle guest requests
Self-service check-in procedures
Room keys/lock activated by smartphone
Digital tools are here to stay
Source: 2020 Hospitality Recovery Survey, Skift and Oraclee Hospitality. N=731
Adoption of Contactless Technologies in Hotels
Already made/making this change Considering this change in the future No plans to change
43% 38% 19%
28% 44% 28%
27%
17% 42%
42% 32%
41%

6. External hotel challenges
Source: Greek hoteliers association 2020
that can be solved with a digital solution
Knowledge, experience, and training of the local community about tourism
Natural resources and waste management
Saving energy challenges
Availability and variety of outsourcing experiences/activities for their guests
Hotel accessibility (Accessibility for disabled people, transport network, etc.)
Local community relationships / partnerships / connections
Quality control services (F&B, raw materials, staff service, etc.)
14,7%
14,0%
13,2%
11,8%
10,3%
9,6%
7,4%

7. Guests' travel bookings
Online Offline
62%
38%*
Source: The Greek mobile traveler 2017
* 14% researched online first

8. Automate guest
request processes
Add new sales channel /
cash flow improvement
Reduce front desk
service time
Efficiently organize
outsourced partners network
Activate guest
reviews on services
Enhance overall guest
experiences
Hotel benefits from digital
concierge apps

9. Your automated concierge

10. Let's get social
Facebook
/tourmieapp
LinkedIn
/tourmie
Instagram
/tourmieapp

11. +30 215 215 4857
info@tourmie.com www.tourmie.com
Thank you for your time!