This document discusses a study on the influence of infrastructure facilities on tourism development in Tamil Nadu. It outlines the objectives of studying factors like transportation, communication, travel assistance, environment, urban infrastructure and safety. The methodology included a survey of 100 tourists. Key findings were that connectivity between sites, internet use, maps, and signage most influenced tourists. Traffic congestion and pollution prevention needed most improvement. Younger tourists preferred adventure tourism while older tourists favored pilgrimage sites. The study concluded that infrastructure mostly met expectations but some factors like traffic, pollution and safety required more focus.

1. A STUDY ON THE INFLUENCE OF
INFRASTRUCTURE FACILITIES IN
TOURISM DEVELOPMENT IN
TAMIL NADU

2. NEED OF THE STUDY
 Tamil Nadu Tourism has less infrastructure facilities which results
in the failure of fulfilling the expectation and satisfaction level of the
tourists. So the researcher is interested in finding out the reason
behind the failure of fulfilling the satisfaction level of the tourists.

3. OBJECTIVES OF THE STUDY
PRIMARY OBJECTIVE
• The purpose of the study is to influence the infrastructure facilities in tourism
development in Tamil Nadu.
SECONDARY OBJECTIVE
• To study the profile of DoT (Department of Tourism)
• To identify the infrastructure factors which are important for tourism development in
Tamil Nadu.
• To gather the information from the officials of department of tourism and tour guides
in order to identify the expectation of the tourist regarding the infrastructure facilities.
• To collect opinion from the tourists regarding their satisfaction, expectations,
feedbacks regarding infrastructure facilities.
• To provide suggestions for the improvement of infrastructure facilities of Tamil Nadu
Tourism.

4. COMPANY PROFILE
 Tamil Nadu Tourism Development Corporation was incorporated during July
1971 under the Companies Act 1956.
 Tamil Nadu Tourism Development Corporation is a state owned public sector
undertaking to initiate novel ventures and innovate new schemes for providing
demonstration effect to the private sector.
 Tamil Nadu has diverse tourism potential like temples, historical places, pilgrim
centers, beach resorts, hill stations, wildlife sanctuaries, monuments and
archaeological sites, art, architecture, music , dance and crafts, etc.

5.  The types of tourism available in Tamil Nadu are Adventure tourism, Leisure
tourism, Pilgrimage tourism, Heritage tourism, Cruise tourism, Rural tourism,
Responsible tourism, Business tourism, Medical tourism, Eco Tourism, Culture
tourism, Educational tourism, Sports tourism, Allied tourism.
 Tamil Nadu in recent times has transformed from a service sector into a major
export industry.
 The State has emerged as a ‘Medical Tourism Hub’ due to the availability of
world-class medical facilities and expertise at affordable costs.
 “Vision Tamil Nadu-2023” targets foreign tourist arrivals of 150 lakhs by
2023.
Company profile (cont..)

7. RESEARCH METHODOLOGY
• Nature of Data: Primary data and secondary data
• Sources of data:
• Primary data is collected from the tourists.
• Secondary data is collected from the company
websites, journals and magazines.
• Method of data collection:
• Primary data were collected using survey method.
• Secondary data were collected by copying from the
company websites and records of the company.
• Sampling Method :
• Judgement sampling

8. Research methodology (cont..)
• Sampling unit :
• Sample size : 100
• Target group: Tourists of specific types that is
Adventure tourist, Historical tourist, Leisure
tourist, Heritage tourist and pilgrimage tourist
from the respective destinations.
• Tools for Data Collection :
• A structured questionnaire
• Tools used for Analysis :
 Frequency analysis
 Weighted Average
 Chi-square test

9. • Sample size : 100.
 Sampling distribution
Research methodology(cont..)
S.NO Nationality Samples
1 Austria 2
2 Canada 3
3 France 10
4 Germany 9
5 Israeli 6
6 Indian 57
7 Korea 2
8 Norway 1
9 South Korea 2
10 Spain 1
11 UK 4
12 USA 3

10. Analysis and data interpretation
No.
of
respondents

11. No.
of
respondents

12. No.
of
respondents

13. No.
of
respondents

14. No.
of
respondents

15. No.
of
respondents

16. No.
of
respondents

17. No.
of
respondents

18. No.
of
respondents

19. No.
of
respondents

20. PERCEPTION OF TOURIST’S SATISFACTION
ON INFRASTRUCTURE FACILITIES OF
TAMIL NADU
• The researcher considered the following factors for analysing the tourist’s
satisfaction on the influence of infrastructure facilities in tourism
development in Tamil Nadu
• Road Transportation
• Communication
• Travel Assistance
• Environment
• Urban Infrastructure
• Safety of Stay & Travel
• To measure the perception of tourist’s satisfaction on infrastructure
facilities of Tamil Nadu the researcher used Likert scale from 5 – Highly
satisfied to 1 – highly dissatisfied.

21. No. of respondents
PERCEPTION OF TOURIST ON ROAD
TRANSPORTATION

22. PERCEPTION OF TOURIST ON
COMMUNICATION
No. of respondents

23. PERCEPTION OF TOURIST ON TRAVEL
ASSISTANCE

24. PERCEPTION OF TOURIST ON
ENVIRONMENT
No. of respondents

25. PERCEPTION OF TOURIST ON URBAN
INFRASTRUCTURE
No. of respondents

26. PERCEPTION OF TOURIST ON SAFETY OF
STAY & TRAVEL
No. of respondents

27. S.No Null Hypothesis Pearson Chi
square significance
value
Status based on
Null Hypothesis
1 There is no significant difference
between purpose of visit and
connectivity between main gateway
centers to tourist sites
0.000 Rejected.
2 There is no significant difference
between purpose of visit and frequency
of buses
0.008 Rejected.
3 There is no significant difference
between purpose of visit and
availability of hired vehicles
0.605 Accepted.
4 There is no significant difference
between purpose of visit and road
condition
0.011 Rejected.
5 There is no significant difference
between purpose of visit and traffic
congestion
0.000 Rejected.
TEST FOR SIGNIFICANCE DIFFERENCE BETWEEN
PURPOSE OF VISIT AND ROAD TRANSPORTATION

28. S.No Null Hypothesis Pearson Chi
square
significance
value
Status based on
Null Hypothesis
1 There is no significant difference between
purpose of visit and role of internet in
choosing the destination
0.000 Rejected.
2 There is no significant difference between
purpose of visit and tourist information
centers
0.661 Accepted.
3 There is no significant difference between
purpose of visit and travel magazines, travel
brochures to get deeper knowledge
0.002 Rejected.
4 There is no significant difference between
purpose of visit and newspaper & mobile
services.
0.035 Rejected.
5 There is no significant difference between
purpose of visit and television and other
social medias help in increasing the
curiosity to visit the places.
0.021 Rejected.
TEST FOR SIGNIFICANCE DIFFERENCE BETWEEN
PURPOSE OF VISIT AND COMMUNICATION

29. S.no Null Hypothesis Pearson Chi
square
significance value
Status based on
Null Hypothesis
1 There is no significant difference between
purpose of visit and quality of service
provided by the tourist guide i.e.,
language, managing the tourists from
start to the end of the tour
0.032 Rejected.
2 There is no significant difference between
purpose of visit and contents of map are
sufficient
0.008 Rejected.
3 There is no significant difference between
purpose of visit and usefulness of signage
boards at the tourist sites
0.001 Rejected.
4 There is no significant difference between
purpose of visit and parking facilities at
the tourist sites
0.000 Rejected.
5 There is no significant difference between
purpose of visit and availability of trained
tourist guides.
0.392 Accepted.
TEST FOR SIGNIFICANCE DIFFERENCE BETWEEN
PURPOSE OF VISIT AND TRAVEL ASSISTANCE

30. S.no Null Hypothesis Pearson Chi square
significance value
Status based on
Null Hypothesis
1 There is no significant difference
between purpose of visit and
cleanliness
0.182 Accepted.
2 There is no significant difference
between purpose of visit and
conservation of tourist sites
0.042 Rejected.
3 There is no significant difference
between purpose of visit and
preserving natural destination from
pollution
0.001 Rejected.
4 There is no significant difference
between purpose of visit and
environmental condition meets your
expectations
0.002 Rejected.
5 There is no significant difference
between purpose of visit and
maintenance of natural resources
0.000 Rejected.
TEST FOR SIGNIFICANCE DIFFERENCE BETWEEN
PURPOSE OF VISIT AND ENVIRONMENT

31. S.no Null Hypothesis
Pearson Chi
Square significance
value
Status based on
Null Hypothesis
1 There is no significant difference
between purpose of visit and
drinking water supply in tourist sites
0.000 Rejected.
2 There is no significant difference
between purpose of visit and
availability of public toilets
0.006 Rejected.
3 There is no significant difference
between purpose of visit and proper
sanitation facilities and garbage
disposal
0.000 Rejected.
4 There is no significant difference
between purpose of visit and
condition of street lighting
0.001 Rejected.
5 There is no significant difference
between purpose of visit and sewage
and drainage system
0.236 Accepted.
TEST FOR SIGNIFICANCE DIFFERENCE BETWEEN
PURPOSE OF VISIT AND URBAN INFRASTRUCTURE

32. TEST FOR SIGNIFICANCE DIFFERENCE BETWEEN
PURPOSE OF VISIT AND SAFETY OF STAY & TRAVEL
S.no Null Hypothesis
Pearson Chi
Square significance
value
Status based on
Null Hypothesis
1 There is no significant difference
between purpose of visit and
behavior of tourist guides
0.000 Rejected.
2 There is no significant difference
between purpose of visit and
behavior of local people at tourist
sites
0.341 Accepted.
3 There is no significant difference
between purpose of visit and
behavior of drivers
0.033 Rejected.
4 There is no significant difference
between purpose of visit and
behavior of service staffs at the hotel
0.000 Rejected.
5 There is no significant difference
between purpose of visit and
sophisticated stay at your
convenient hotels fulfills your
expectation on safety
0.000 Rejected.

33. TEST FOR SIGNIFICANCE DIFFERENCE BETWEEN
AGE AND PURPOSE OF VISIT
Hypothesis:
H0: There is no significant relationship between age and purpose of visit
H1: There is a significant difference between age and purpose of visit
S.NO Purpose of visit Age ( in years)
20-30 30-40 40-50 50-60 60&above
Total
1 Adventure tourism 13 5 2 0 0 20
2 Leisure Tourism 15 3 1 1 1 21
3 Pilgrimage Tourism 1 4 10 5 0 20
4 Historical Tourism 2 4 6 4 4 20
5 Heritage Tourism 2 3 12 0 2 19
Total 33 19 31 10 7 100

34. Where, O =Observed value
E =Expected value
∑ =Summation
χ²= Chi Square value.
Chi square formulae:
χ² Calculated value = 62.276
Degrees of Freedom = 16
From chi square table at α = 5%, 16 degrees of freedom
χ² Tabulated Value = 26.29
As χ² Calculated Value (62.276) is greater than χ² Tabulated Value (26.29), so
we have to reject H0 and accept H1.
Inference:
There is a significant difference between age and purpose of
visit.

35. Hypothesis:
H0: There is no significant relationship between travel arrangements and first time visit
to the destination
H1: There is a significant difference between travel arrangements and first time visit to
the destination
TEST FOR SIGNIFICANCE DIFFERENCE BETWEEN
TRAVEL ARRANGEMENTS AND FIRST TIME VISIT TO THE
DESTINATION
S.No
First time visit to the
destination
Travel Arrangements
Self Tour Travel Agent Others
Operator
Total
1 Yes 48 6 18 0 72
2 No 17 2 8 1 28
Total 65 8 26 1 100
Where, O =Observed value
E =Expected value
∑ =Summation
χ²= Chi Square value

36. χ² Calculated value = 38.33
Degrees of Freedom = 3
From chi square table at α = 5%, 3 degrees of freedom
χ² Tabulated Value = 7.81
As χ² Calculated Value (38.33) is greater than χ² Tabulated Value
(7.81), so we have to reject H0 and accept H1.
Inference:
There is a significant difference between travel
arrangements and first time visit to the destination

37. Comparison between the purpose of visit and the
infrastructure facilities in tourism development in
Tamil Nadu
S.no Purpose
Of
visit Road
transportation
Communi
-cation
Travel
Assistance
Environ
-ment
Urban infra
structure
Safety of
stay &travel
1 Adventure
tourism
3.7 3.8 3.9 3.75 3.6 4.05
2 Leisure
tourism
3.55 3.65 3. 55 3.3 3.2 3.75
3 Pilgrimage
tourism
3.85 3.6 3.6 4.25 3.9 3.9
4 Historical
tourism
4.15 4.1 4.05 3.35 3.3 4.1
5 Heritage
tourism
3.85 3.9 4.15 3.8 3.75 4.05
Weighted Average

38. § Tourists were neutrally satisfied towards traffic congestion.
§ The factor role of internet in choosing the destination is been at the satisfaction
level of the tourists.
§ Availability of trained tourists guides is less influenced by the tourists
§ Preserving natural environment from pollution is the factor which was neutrally
satisfied by the tourists
§ Behavior of tourist guides also was neutrally satisfied by the tourists.
§ It was observed that the age and purpose of visit has significant relation because
tourists will go for different types of tourism based on their age.
§ It was observed that availability of hired vehicles may not affect the purpose of
visit of the tourists.
FINDINGS

39. Influencing factors:
The factors which are most influenced by the tourists during their
travel are as follows:
 Connectivity between main gateway centers to tourist sites
 Role of internet in choosing the destination
 Contents of map are sufficient
 Usefulness of signage boards at the tourist sites
FINDINGS (cont..)

40.  Traffic Congestion can be reduced at the tourist sites by providing more parking
facilities so that queuing of vehicles for parking may be gradually decreased and
hence congestion of traffic may also be reduced.
 Government should take necessary actions to avoid using of plastic bags and traffic
congestion to control pollution in the tourist places.
 Most of the tourists are not opting for tourist information centers since they are
getting all the necessary details from internet. Though department of tourism has to
come up with new mobile apps under the name of tourist information center for
Tamil Nadu then it is obvious that tourists will use this app frequently when they
travel to Tamil Nadu wherein tourists can get all information about the destinations
in a single mobile app.
 Tourists are not feeling safety because of local people community and the behavior of
tourist guides. The safety measures must be improved by the government and
department of tourism for the welfare of the tourists.
SUGGESTIONS

41.  The objective of the research is fulfilled. From this study researcher came to know that
the tourists are satisfied with the infrastructure facilities and also fulfills their
expectation level
 But then there are certain issues faced by the tourists from the following six parameters
such as road transportation, communication, travel assistance, environment, urban
infrastructure, safety of stay & travel.
 The factors which are ought to be concentrated by the department of tourism are Traffic
Congestion, preserving natural destination from pollution, sewage and drainage system,
behavior of local people as well as tourist guides . Since these were all the factors
wherein tourists satisfaction level found to be neutral.
CONCLUSION