Choices

Kim Eke
Challenge: What are the 3 toughest choices
academic research libraries face in support of
teaching, research, and learning, and how
would you address them?
Context is important.
Universities are under enormous pressures from
within and outside the academy to adapt to
rapidly changing circumstances.
These changes call into question the value of
higher education.
Our graduates face an uncertain future.
This has led to calls for greater affordability,
transparency, and accountability.
All of this is happening while we witness the
“unbundling of education.”
Get your content, credentialing, testing, and
textbooks from the vendor(s) of your choice.
Remix & recombine in ways that are more
affordable & customized to learners.
Technology change is rapid, relentless, & unpredictable.
We are on a roller coaster of rising expectations while
budgets have (at best) leveled off or declined.
Sometimes you just want it all to stop...
This is the context within which academic research
libraries operate.
Forces tugging on the university, are exerting
pressure upon libraries as well.
There is no safe space to hide. This is the “new normal.”
The predictions are dire. Pundits & prognosticators
tell us most institutions will not survive.
?
How do we survive in this time of rapid change?
(Especially when we have full time jobs already.)
When there is no sun,
we can see the evening stars.
- Heraclitus
The fact that you may not see all aspects of your
current situation, does not mean they don’t exist.
The sun represents the traditional, the familiar.
The stars represent less obvious aspects of our
situation.
When we look up at the night sky, perhaps new
stars (or new opportunities) come into view.
What are we not seeing in our current situation that
may help us navigate this changing environment?
A word about the sun: It’s warm & should be
appreciated. We need both sun and night skies.
Let’s return to our intrepid diver who is considering
taking the plunge.
Fad
Perhaps she doubting she has what it takes.
Or, she can’t swim. Or, the water is cold.

Fad
Maybe no one will notice if she just stands there for
a while and then leaves...
Fad
Probably this whole swimming thing is a fad like
MOOCs and digital humanities.
Fad
But what if it’s not?
What if...
Declining usage
Declining usage
Unsustainable costs
Declining usage
Unsustainable costs
Viable alternatives
Declining usage
Unsustainable costs
Viable alternatives
Demands for new
services
Declining usage
Unsustainable costs
Viable alternatives
Demands for new
services

What if all are indicators that we truly are in the
midst of a major transition?
The good news is that Penn is ahead of the game.
You’ve taken a holistic, longer term view than peers.
But it’s still going to be a challenge.
Tough choices
Technologies
1997

1999

2005

2008

2010

2011

2012

2013
1997

1999

2005

How will you determine into which technologies
2010
2008 to invest limited time & resources? 2011

2012

2013
What services will you
provide?

Services?
Pew Internet and American
Life Project, Jan. 2013

Library Services in the
Digital Age
80% Borrowing books is very important
80% Reference librarians are very important
77% Free access to computers/internet
is very important
Pew Internet and American
Life Project, Jan. 2013

Library Services in the
Digital Age
69% Tech “petting zoos” - likely to use
62% Redbox-like kiosks - likely to use
62% GPS in buildings - likely to use
The scale of change confronting
research libraries is unprecedented,
and successfully responding will
require disruptive thinking and novel
solutions.
-- Rick Luce, No Brief Candle
How will you balance traditional & new services?
Who will help you lead &
manage the transition?
How do you think differently when you have years of
experience thinking in a particular way?
It can be daunting.
Thought
Let’s do a thought experiment. experiment
Thought
Imagine that all of the conditions are perfect.
experiment
Thought
You’ve decided upon a new service to roll-out.
experiment
Thought
The team is on-board. The technology choice is made.
experiment
You decide to jump!
And you fail. Utterly & completely.
It’s ok. Come up for air.

Learn from it.
Building the future is too important to fear a little failure.
How can we approach
these challenges?
Values
Agency
Values
Agency
Values

Intention
Agency
Values

Intention

This is the point from which we can act to make tough choices.
Try & assess as you go
• Focus pilots on learning & do assessments
• Agile approach: quick, iterative, responsive
• Collect & publish data
• Stories of real people

Focus on
learnin
g
Try & assess as you go
• Focus pilots on learning & do assessments
• Agile approach: quick, iterative, responsive
• Collect & publish data
• Stories of real people
Dashboards

Videos

Focus on
learnin
g
Make friends
• Collaborate
• Look up & cross institutional boundaries
• Expand & leverage your network

Radica
l collab
s
Make friends
• Collaborate
• Look up & cross institutional boundaries
• Expand & leverage your network

MOOC
Research

Streaming

VIPs

Radica
l collab
s
Communicate
• Ask & listen
• Publish your work & findings
• Be open & transparent

Ask + li
sten
Communicate
• Ask & listen
• Publish your work & findings
• Be open & transparent

Blog

Login
page

Ask + li
sten
If we can imagine it,
we can create it.
Thank you

Kim Eke
kimberlyeke@yahoo.com
Penn Photo credits
http://www.flickr.com/photos/universityofpennsylvania/6220148665/sizes/l/in/set-72157623638790070/
http://www.flickr.com/photos/universityofpennsylvania/7197925732/in/set-72157629728357460
http://www.flickr.com/photos/universityofpennsylvania/8552895416/
http://www.flickr.com/photos/universityofpennsylvania/5600446733/in/set-72157630315948732

Tough Choices for Academic Research Libraries