Chris Soderquist presentation at the 2016 Science of HOPE
Description:
This session will introduce participants to a powerful approach to orchestrating useful learning across difficult boundaries using system dynamics. Through real world examples and interactive exercises, participants will learn how system dynamics can help them gain far more useful leverage when addressing complex, adaptive challenges. Participants will also see how this approach was used in a project funded by the Foundation for Healthy Generations to guide strategic decisions in Washington (and other states) for building community capacity and resilience.
UXWeek 2015 - Designing for Behavior ChangeStephen Wendel
These are the full slides from my 3.5 hour workshops at UX Week 2015 - on how to design products that use behavioral economics and psychology to overcome obstacles and help users take action.
Guerrilla (or Agile) Evaluation for LearningJulie Dirksen
Workplace Learning & Development professionals have a problem -- too often they don't get enough (or any) feedback on the efficacy of their designs. What can we do to fix that?
Slides from talk given in CS547: http://hci.stanford.edu/courses/cs547/speaker.php?date=2011-10-14
The proliferation of tracking techniques & methods today reminds me of reports of the Homebrew Computer Club, which began meeting in Menlo Park in 1975. The current state of the QSelf field seems analogous to the early stage of personal computers, before the incredible potential of the technology was liberated by progress in interface design.
Empowering Agile Self-Organized Teams With Design ThinkingWilliam Evans
My experience and research has shown that design thinking empowers employees and teams, enabling them to create a more resilient, value-focused organizational culture.
Innovation-driven growth at the organizational level requires a multidisciplinary approach to designing systems that create the right conditions for self-organizing teams to explore and create while maintaining system hygiene. To achieve that growth, leaders and managers must adopt a strategy for fostering new thinking, practices, and processes that convert strategy both laterally and vertically into new value. To foster the right kind of environment, you must manage the boundaries of the teams, establishing the right cadence and rituals to ensure trust and psychological safety.
“Organizations that operate from the authoritarian, hierarchical, command and control model, where the top leaders control the work, information, decisions, and allocation of resources, produce employees that are less empowered, less creative, and less reductive.” – Journal of Strategic Studies, Creativity and Innovation: The Leadership Dynamics.
In this talk, we’ll discuss boundaries, policies, cadence for self-organizing teams, then cover the key principles and practices of design thinking and how it can be leveraged by agile teams to collaboratively test new options and create new value. Design thinking all comes down to the collaboration utilizing divergence and convergence: acquire and synthesize insights, formulate hypotheses, prototype solutions, and ruthlessly test them with real customers.
We’ll cover that with a case study of how an infrastructure engineering team transformed themselves from waterfall to agile, while learning the key practices of design thinking to reduce the lead time for delivering services and systems from 9 months to days, and in some cases, hours.
The key aspects of Design Thinking we’ll cover:
The importance of trust, boundaries, and candor for team dynamics;
Customer-Centricity. Who are they? What are their challenges? What are their ‘jobs-to-be-done’?
Empathy and Understanding to engaging with customers in their context;
Validate through experimentation that the team is solving the right problem;
Bringing the whole team together to collaboratively explore the problem space and engage in divergent and convergent exercises;
Prototype lightweight solution hypotheses to ensure that the problems are solved before scaling out and investing in delivering the product or service to customers;
When design thinking is appropriate, and when it’s a waste of time (when a user story is simple, simply do it!)
Discusses how to build innovation into business processes after the first 'big idea.' Intended originally for pharmaceutical and life sciences but applicable to other sectors.
UXWeek 2015 - Designing for Behavior ChangeStephen Wendel
These are the full slides from my 3.5 hour workshops at UX Week 2015 - on how to design products that use behavioral economics and psychology to overcome obstacles and help users take action.
Guerrilla (or Agile) Evaluation for LearningJulie Dirksen
Workplace Learning & Development professionals have a problem -- too often they don't get enough (or any) feedback on the efficacy of their designs. What can we do to fix that?
Slides from talk given in CS547: http://hci.stanford.edu/courses/cs547/speaker.php?date=2011-10-14
The proliferation of tracking techniques & methods today reminds me of reports of the Homebrew Computer Club, which began meeting in Menlo Park in 1975. The current state of the QSelf field seems analogous to the early stage of personal computers, before the incredible potential of the technology was liberated by progress in interface design.
Empowering Agile Self-Organized Teams With Design ThinkingWilliam Evans
My experience and research has shown that design thinking empowers employees and teams, enabling them to create a more resilient, value-focused organizational culture.
Innovation-driven growth at the organizational level requires a multidisciplinary approach to designing systems that create the right conditions for self-organizing teams to explore and create while maintaining system hygiene. To achieve that growth, leaders and managers must adopt a strategy for fostering new thinking, practices, and processes that convert strategy both laterally and vertically into new value. To foster the right kind of environment, you must manage the boundaries of the teams, establishing the right cadence and rituals to ensure trust and psychological safety.
“Organizations that operate from the authoritarian, hierarchical, command and control model, where the top leaders control the work, information, decisions, and allocation of resources, produce employees that are less empowered, less creative, and less reductive.” – Journal of Strategic Studies, Creativity and Innovation: The Leadership Dynamics.
In this talk, we’ll discuss boundaries, policies, cadence for self-organizing teams, then cover the key principles and practices of design thinking and how it can be leveraged by agile teams to collaboratively test new options and create new value. Design thinking all comes down to the collaboration utilizing divergence and convergence: acquire and synthesize insights, formulate hypotheses, prototype solutions, and ruthlessly test them with real customers.
We’ll cover that with a case study of how an infrastructure engineering team transformed themselves from waterfall to agile, while learning the key practices of design thinking to reduce the lead time for delivering services and systems from 9 months to days, and in some cases, hours.
The key aspects of Design Thinking we’ll cover:
The importance of trust, boundaries, and candor for team dynamics;
Customer-Centricity. Who are they? What are their challenges? What are their ‘jobs-to-be-done’?
Empathy and Understanding to engaging with customers in their context;
Validate through experimentation that the team is solving the right problem;
Bringing the whole team together to collaboratively explore the problem space and engage in divergent and convergent exercises;
Prototype lightweight solution hypotheses to ensure that the problems are solved before scaling out and investing in delivering the product or service to customers;
When design thinking is appropriate, and when it’s a waste of time (when a user story is simple, simply do it!)
Discusses how to build innovation into business processes after the first 'big idea.' Intended originally for pharmaceutical and life sciences but applicable to other sectors.
Five people at one computer? How can that possibly be productive?
While this seems like a reasonable question, it's not easily answered - until we begin to understand the power of flow.
Mob Programming grew from the quest of one team to learn how to work well together. Once we started We almost immediately noticed that working this way provided better results in a variety of ways:
We were getting more done, and they were the more important thing
The quality of our work was increasing dramatically
Our Knowledge, skills, and capabilities were improving rapidly
And all while we were having a lot of fun as well!
While we noticed these benefits and more, and it was clear this was in a large part due to working well together throughout the day - we didn't have an understanding of why this was working so wonderfully for us.
A hint came early on when we recognized we were achieving a one-piece flow - but we didn't realize the importance of this until we started exploring the meaning and power of "flow".
In this presentation, we'll share the results of that exploration, and see if we can get a better understanding of Mob Programming and the power of flow.
More details:
https://confengine.com/agile-india-2019/proposal/8275/mob-programming-and-the-power-of-flow
Conference link: https://2019.agileindia.org
Applying behavioural insights to commsCharityComms
Clare Delargy, senior advisor, The Behavioural Insights Team
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Facilitating Complexity: Methods & Mindsets for Exploration William Evans
An updated presentation delivered at PwC in Melbourne Australia
Will Evans explores the convergence of practice and theory using Lean, Design Thinking, Theory of Constraints, and Service Design with global enterprises from NYC to Berlin to Singapore. He works with a select group of clients undergoing Lean and Agile transformations across the entire organization. Will earned his Jonah® from AGI, and serves on the Board of Advisors for Rutgers CX (Customer Experience). Formerly, he was Design Thinker-In-Residence at NYU Stern.
Will was previously the Managing Director of TLCLabs, the world's leading Lean Design Innovation consultancy where he brought LeanUX, Lean and Kanban to large media, finance, and healthcare companies.
Before TLC, he led experience design and research for TheLadders in New York City. He has over 15 years industry experience in design innovation, user experience strategy and research. His roles include directing UX for social network analytics & terrorism modeling at AIR Worldwide, UX Architect for social media site Gather.com, and UX Architect for travel search engine Kayak.com. He worked at Lotus/IBM where he was the senior information architect, and for Curl - a DARPA-funded MIT project when he was at the MIT Laboratory for Computer Science.
Will is passionate about coffee, so much so that he started his own brand of organic single-origin coffee beans. He Co-Founded and Co-Chaired the LeanUXNYC conference, Founded the AgileUX NYC conference, and was also the User Experience track chair for the Agile 2013/2014 conferences.
New Models of Purpose-Driven Exploration in Knowledge WorkWilliam Evans
The last 20 years have been a period of radical disruption and transformation in knowledge work. The "why, what, and how" of new value creation and delivery in knowledge-intensive work is shifting and the power has moved from the center to the edges. In his talk, Evans will explore the emergence of new methods of exploration, abductive ideation, and empirical validation that is changing how value creation happens. The very idea first introduced by Buckminster Fuller, when he said that everything was becoming ephemeralized—doing "more and more with less and less until eventually you can do everything with nothing"—or more recently when Marc Andreessen said, "software is eating the world," has had a direct impact on information-seeking and information-synthesizing behaviors. Evans will unpack how many of these models and methods are really the exaptation of Lean, Systems Thinking, and Design Thinking principles, transplanted from the world of manufacturing into the ephemeral world of knowledge work and knowledge management. He'll finish by showing how these models can frame the challenges posed by sense-making (experiential) change in knowledge work.
Will Evans explores the convergence of practice and theory using Lean Systems, Design Thinking, Theory of Constraints, and Service Design with global enterprises from NYC to Berlin to Singapore. As Chief Design Officer, he works with a select group of clients undergoing Lean and Agile transformations across the entire organization. Will earned his Jonah® from AGI, and serves on the Board of Advisors for Rutgers CX (Customer Experience) Program. Formerly, he was Design Thinker-In-Residence at NYU Stern.
Multi-strand initiatives: using theory of change evaluationsfairnesseducation
Multi-strand initiatives: using theory of change evaluations
Karen Laing and Liz Todd, Newcastle University
Alan Dyson, Kirstin Kerr, and Michael Wigelsworth, Manchester University
Tough Choices for Academic Research LibrariesKimberly Eke
From a presentation at Penn Libraries, October 2013. The challenge question: What are three tough choices academic research libraries face in support of teaching, research & learning, and how would you address them.
VWO Webinar: Leveraging Behavioral Economics With Conversion OptimizationVWO
Marketing is often ineffective because it fails to target the part of the human brain responsible for emotions. To trigger an emotional response, you need to consider the underlying motivations which govern human behavior.
This deck will help you with ways to leverage behavior economics with conversion optimization.
The Science of Attention and Engagement for LearningJulie Dirksen
A number of myths persist about people’s allegedly ever-shortening attention spans—but what does the science say? Neuroscience, behavioral economics, and consumer psychology all offer insights into how we manage and allocate attention.
Storytelling with Data (Global Engagement Summit at Northwestern University 2...Sara Hooker
Delta Analytics facilitated a workshop aimed at nonprofits in the initial stages of data collection. This workshop was hosted at the 2017 Global Engagement Summit at Northwestern.
The goal of the workshop is to equip social impact organizations with the tools necessary to start telling their story using data. This workshop was led by Sara Hooker and Jonathan Wang.
Delta Analytics is a 501(c)3 nonprofit that collaborates with non-profits all over the to generate positive social impact through key data insights and management services. Driven by a passion for numbers and dedication to community engagement, we help public service organizations with all their data-driven needs. Our mission, quite simply, is data for change.
An Introduction to Applied Behavioral Science, for Project ManagersStephen Wendel
A talk I gave for the Future of Work group, on how to apply behavioral science to project management and product development. It's based on the 2nd edition of Designing for Behavior Change. See www.behavioraltechnology.co for more info, and the (free) workbook that accompanies it.
Part of the Soft systems methodology, Rich Pictures provide a mechanism for learning about complex or ill-defined problems by drawing detailed ("rich") representations of them.
This short introductory webinar explains the basic graphic elements that are normally used in RPs and highlights their value as an action learning process.
Introduction to UX Research: Conducting Focus GroupsWilliam Evans
Let’s dispense with this little turd blossom right up front: Henry Ford never said, “If I'd asked customers what they wanted, they would have said "a faster horse,”
– it’s simply an myth
This is an introduction to the fundamentals of doing customer research with an emphasis on Focus Groups. This is part of the introduction to ux research series. In this talk we walk through the basics of focus groups, types of focus groups, as well as an in-depth explanation of process and pitfalls.
Research is usually conducted to gain a deep understanding of the client’s target users in order to apply a customer-centered approach to the strategic development of the client’s brand and product. In addition, focus groups seeks to reveal insights into how the target customers emotions, attitudes, beliefs, and experiences in using existing products and brands.
A talk I first gave for the Data Science Milan group, on how to combine lessons from behavioral science with data science. It's based on the 2nd edition of Designing for Behavior Change. See www.behavioraltechnology.co for more info, and the (free) workbook that accompanies it.
Five people at one computer? How can that possibly be productive?
While this seems like a reasonable question, it's not easily answered - until we begin to understand the power of flow.
Mob Programming grew from the quest of one team to learn how to work well together. Once we started We almost immediately noticed that working this way provided better results in a variety of ways:
We were getting more done, and they were the more important thing
The quality of our work was increasing dramatically
Our Knowledge, skills, and capabilities were improving rapidly
And all while we were having a lot of fun as well!
While we noticed these benefits and more, and it was clear this was in a large part due to working well together throughout the day - we didn't have an understanding of why this was working so wonderfully for us.
A hint came early on when we recognized we were achieving a one-piece flow - but we didn't realize the importance of this until we started exploring the meaning and power of "flow".
In this presentation, we'll share the results of that exploration, and see if we can get a better understanding of Mob Programming and the power of flow.
More details:
https://confengine.com/agile-india-2019/proposal/8275/mob-programming-and-the-power-of-flow
Conference link: https://2019.agileindia.org
Applying behavioural insights to commsCharityComms
Clare Delargy, senior advisor, The Behavioural Insights Team
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Facilitating Complexity: Methods & Mindsets for Exploration William Evans
An updated presentation delivered at PwC in Melbourne Australia
Will Evans explores the convergence of practice and theory using Lean, Design Thinking, Theory of Constraints, and Service Design with global enterprises from NYC to Berlin to Singapore. He works with a select group of clients undergoing Lean and Agile transformations across the entire organization. Will earned his Jonah® from AGI, and serves on the Board of Advisors for Rutgers CX (Customer Experience). Formerly, he was Design Thinker-In-Residence at NYU Stern.
Will was previously the Managing Director of TLCLabs, the world's leading Lean Design Innovation consultancy where he brought LeanUX, Lean and Kanban to large media, finance, and healthcare companies.
Before TLC, he led experience design and research for TheLadders in New York City. He has over 15 years industry experience in design innovation, user experience strategy and research. His roles include directing UX for social network analytics & terrorism modeling at AIR Worldwide, UX Architect for social media site Gather.com, and UX Architect for travel search engine Kayak.com. He worked at Lotus/IBM where he was the senior information architect, and for Curl - a DARPA-funded MIT project when he was at the MIT Laboratory for Computer Science.
Will is passionate about coffee, so much so that he started his own brand of organic single-origin coffee beans. He Co-Founded and Co-Chaired the LeanUXNYC conference, Founded the AgileUX NYC conference, and was also the User Experience track chair for the Agile 2013/2014 conferences.
New Models of Purpose-Driven Exploration in Knowledge WorkWilliam Evans
The last 20 years have been a period of radical disruption and transformation in knowledge work. The "why, what, and how" of new value creation and delivery in knowledge-intensive work is shifting and the power has moved from the center to the edges. In his talk, Evans will explore the emergence of new methods of exploration, abductive ideation, and empirical validation that is changing how value creation happens. The very idea first introduced by Buckminster Fuller, when he said that everything was becoming ephemeralized—doing "more and more with less and less until eventually you can do everything with nothing"—or more recently when Marc Andreessen said, "software is eating the world," has had a direct impact on information-seeking and information-synthesizing behaviors. Evans will unpack how many of these models and methods are really the exaptation of Lean, Systems Thinking, and Design Thinking principles, transplanted from the world of manufacturing into the ephemeral world of knowledge work and knowledge management. He'll finish by showing how these models can frame the challenges posed by sense-making (experiential) change in knowledge work.
Will Evans explores the convergence of practice and theory using Lean Systems, Design Thinking, Theory of Constraints, and Service Design with global enterprises from NYC to Berlin to Singapore. As Chief Design Officer, he works with a select group of clients undergoing Lean and Agile transformations across the entire organization. Will earned his Jonah® from AGI, and serves on the Board of Advisors for Rutgers CX (Customer Experience) Program. Formerly, he was Design Thinker-In-Residence at NYU Stern.
Multi-strand initiatives: using theory of change evaluationsfairnesseducation
Multi-strand initiatives: using theory of change evaluations
Karen Laing and Liz Todd, Newcastle University
Alan Dyson, Kirstin Kerr, and Michael Wigelsworth, Manchester University
Tough Choices for Academic Research LibrariesKimberly Eke
From a presentation at Penn Libraries, October 2013. The challenge question: What are three tough choices academic research libraries face in support of teaching, research & learning, and how would you address them.
VWO Webinar: Leveraging Behavioral Economics With Conversion OptimizationVWO
Marketing is often ineffective because it fails to target the part of the human brain responsible for emotions. To trigger an emotional response, you need to consider the underlying motivations which govern human behavior.
This deck will help you with ways to leverage behavior economics with conversion optimization.
The Science of Attention and Engagement for LearningJulie Dirksen
A number of myths persist about people’s allegedly ever-shortening attention spans—but what does the science say? Neuroscience, behavioral economics, and consumer psychology all offer insights into how we manage and allocate attention.
Storytelling with Data (Global Engagement Summit at Northwestern University 2...Sara Hooker
Delta Analytics facilitated a workshop aimed at nonprofits in the initial stages of data collection. This workshop was hosted at the 2017 Global Engagement Summit at Northwestern.
The goal of the workshop is to equip social impact organizations with the tools necessary to start telling their story using data. This workshop was led by Sara Hooker and Jonathan Wang.
Delta Analytics is a 501(c)3 nonprofit that collaborates with non-profits all over the to generate positive social impact through key data insights and management services. Driven by a passion for numbers and dedication to community engagement, we help public service organizations with all their data-driven needs. Our mission, quite simply, is data for change.
An Introduction to Applied Behavioral Science, for Project ManagersStephen Wendel
A talk I gave for the Future of Work group, on how to apply behavioral science to project management and product development. It's based on the 2nd edition of Designing for Behavior Change. See www.behavioraltechnology.co for more info, and the (free) workbook that accompanies it.
Part of the Soft systems methodology, Rich Pictures provide a mechanism for learning about complex or ill-defined problems by drawing detailed ("rich") representations of them.
This short introductory webinar explains the basic graphic elements that are normally used in RPs and highlights their value as an action learning process.
Introduction to UX Research: Conducting Focus GroupsWilliam Evans
Let’s dispense with this little turd blossom right up front: Henry Ford never said, “If I'd asked customers what they wanted, they would have said "a faster horse,”
– it’s simply an myth
This is an introduction to the fundamentals of doing customer research with an emphasis on Focus Groups. This is part of the introduction to ux research series. In this talk we walk through the basics of focus groups, types of focus groups, as well as an in-depth explanation of process and pitfalls.
Research is usually conducted to gain a deep understanding of the client’s target users in order to apply a customer-centered approach to the strategic development of the client’s brand and product. In addition, focus groups seeks to reveal insights into how the target customers emotions, attitudes, beliefs, and experiences in using existing products and brands.
A talk I first gave for the Data Science Milan group, on how to combine lessons from behavioral science with data science. It's based on the 2nd edition of Designing for Behavior Change. See www.behavioraltechnology.co for more info, and the (free) workbook that accompanies it.
Dr. Chan Hellman's Keynote Address from the 2016 Science of HOPE conference.
Description:
Positive psychology is an emerging field focused on the scientific study of human strengths and the capacity for individuals, groups, and communities to thrive. Within this field, Hope has emerged as one of the top strengths contributing to well-being. This seminar will present the science of Hope as a meaningful resource in our ability to cope with traumatic experiences and flourish toward future goals, and will also present “hands-on” tools to assess hope and develop strategies to attain established desirable goals. Finally, this seminar will present scientific studies conducted by the University of Oklahoma’s Center of Applied Research for Nonprofit Organizations that demonstrate the power of hope among children and adults who have experienced trauma.
Lecture 3: Systems dynamics. Domenico Dentoni, University of ParmaGcazo14
Systems Dynamics: why it is useful for systems-thinking, what it is and how it relates to causal loop diagrams; how to gather information; how to map information in teams and how to assess it. Application to framing and understanding wicked problems in agri-food chains collectively.
RECODE Collaborate Webinar: Designing your campus change strategy,RECODE
February 2, 2016
Have you identified the on campus change you want to work towards?
Take the next step and discover the true cause of the problem to help deepen your understanding of your campus context, and decide on the most strategic places to intervene for impact. Cheryl Rose to walks through the key questions involved in designing a campus change strategy and provides you with the thinking and mapping tools to collaboratively develop a unique strategy with the potential to shift your campus system.
GreenBiz 19 Workshop Slides: The School of Systems ChangeGreenBiz Group
The challenges we face as sustainability professionals are complex and interconnected. They’re global in scale, with many root causes and contributing factors, supported by deep-rooted institutions and structures. It can seem that the more urgency we feel, the more these challenges seem nearly unmovable. How do we know where and when to intervene? What actions and efforts will unlock transformational change, and avoid unintended consequences? How do we work with power, and understand who and how to influence to make change happen? Forum for the Future and their partners in the School of System Change are building the system change capabilities of change leaders around the world, and invite you to join this tutorial for a whirlwind exploration of tools, approaches, and methodologies that can enable you to take a systemic approach to your work. Learn from the do-ers and the makers, take real life lessons back with you, and discover how you can be a system change agent, no matter your context and role.
Design for Social Innovation: Redesigning at the Intersection of Business, Co...Sustainable Brands
A new field of practice is emerging at the intersection of design, management, complex systems theory, facilitation, and social change. This practice, sometimes called Design for Social Innovation, is giving birth to approaches for creating with social complexity from the inside. It offers "managing emergence" as a complement to traditional management. And it treats culture as a working material rather than a mysterious and difficult barrier to change. This workshop will provide a survey of Design for Social Innovation: key approaches and practices, case studies, and opportunities they present to the Sustainable Brands community.
BA and Beyond 19 Sponsor spotlight - Namahn - Beating complexity with complexityBA and Beyond
It’s a complex world full of complex problems- organisational change, the income inequality gap and digital transformation just to name a few.
The conventional way of combatting complexity to solve problems no longer works.
The great minds of Systemic Design have come together to create a unique and innovative toolkit designed to embrace complexity and change the way that we design solutions.
The first of its kind, the toolkit is based on academic research and human-centred design expertise. It is also the first to be endorsed by the Systemic Design Association and is truly changing the way that solutions are designed.
We invite you to come and discover how the Systemic Design Toolkit is driving a democratisation and transformation of the solutions design process for all stakeholders involved.
Everything You Need to Know About Strategy Deployment (Lean Methods)KaiNexus
A webinar hosted by KaiNexus and presented by Mark Graban.
In this webinar, you will learn:
How organizations use Strategy Deployment (or Hoshin Planning) to create alignment and focus
The iterative PDSA-based cycles of this management approach
Four key hypotheses that senior leaders make during the annual cycles and ongoing reviews
How KaiNexus can support these methods to better create alignment and give better visibility around goals, actions, and progress
Academic Research Impact (ARI) Ecosystem Theory: An IntroductionMichael Thompson
How do you design, plan, evaluate, and execute your research in a way that is most impactful in a connected world?
These slides provide an introduction to Academic Research Impact (ARI) Ecosystem Theory - A ecosystem-based working theory on what things to consider when thinking about Academic Research Impact Management and Maximization, predicting system to individual-level research impact behavior, planning ARI, ARI Accountability, and characterizing how ARI progresses at an individual, micro, meso, and macro-level.
SharePoint "Moneyball" - The Art and Science of Winning the SharePoint Metric...Susan Hanley
Measurement is not just about looking for a bottom-line result to justify investments. It’s also a tool to provide feedback about where the organization is along the road to successfully leveraging investments in SharePoint and the business outcomes it provides. At every stage in the development of your solution, metrics provide a valuable means for focusing attention on desired behaviors and results. This presentation showcases a practical and realistic framework for SharePoint metrics based on real world examples and successes.
Systems Thinking in Public Health for Continuous Quality ImprovementCameron Norman
Opening presentation at the first meeting on CQI in Public Health in Ontario, held at the Dalla Lana School of Public Health at the University of Toronto. Practitioners from across the province gathered to learn more about quality assurance measures, metrics, theories and ideas. This presentation provides a simple overview of systems thinking as it might apply to CQI in public health. This simple overview looks at the nature of systems, how they apply to CQI, how design thinking and developmental design can aid public health in creating relevant, appropriate means of quality assessment in its work.
Outline & Research Design RoadmapThis exercise will help you bui.docxalfred4lewis58146
Outline & Research Design Roadmap
This exercise will help you build off the existing literature you documented in the annotated bibliography and develop a plan for your own research project. Bring this completed document with you to your one on one meeting with Dr. Stevenson or Dr. Delshad on September 30th. Please type your information into this document and print it off.
Student Name:
Research Question:
1) Dependent variable:
A) What is your dependent variable? If you have more than one discuss all dependent variables in you analysis.
B) How have previous researchers measured this variable based on your review of the literature?
C) How will you measure this variable for your study?
D) From where will you obtain the data necessary to measure the variable?
2) Independent variables:
A) What schools of thought did you identity in your annotated bibliography?
B) What independent variables are the key focuses of each of these schools of thought?
C) How do previous researchers measure these variables?
D) How will you measure these variables for your study?
E) From where will you obtain the data necessary to measure the variables?
F) Are there any independent variables you plan to include in your study that are not covered in the current schools of thought listed on your annotated bibliography?
a. If so, seek out information about these variables to incorporate into your literature review, and explain:
i. How do previous researchers measure these variables?
ii. How will you measure these variables for your study?
iii. From where will you obtain the data necessary to measure the variables?
3) What if any major challenges are you having with your research project that you need help with?
PSC 401 – Student Presentation Rubric
1
2
3
4
Mean
Organization
Audience cannot understand presentation because of poor organization; introduction is undeveloped or irrelevant; main points and conclusion are unclear;
Audience has difficulty following presentation because of some abrupt jumps; some of the main points are unclear or not sufficient stressed;
Satisfactory organization; clear introduction; main points are well stated, even if some transitions are somewhat sudden; clear conclusion;
Superb organization; clear introduction; main points well stated and argued, with each leading to the next point of the talk; clear summary and conclusion.
Mechanics
(PowerPoint or other supporting materials)
Slides seem to have been cut-and pasted together haphazardly at the last minute; numerous mistakes; speaker not always sure what is coming next;
Boring slides; no glaring mistakes but no real effort made into creating truly effective slides;
Generally good set of slides; conveys the main points well;
Very creative slides; carefully thought out to bring out both the main points as well as the subtle issues while keeping the audience interested.
Delivery
Mumbles the words, audience members in the back can't hear anything; too many filler words; dist.
When building digital products and services, we are designing complex systems.We need to think the customer experience through on several channels, figure out the system architecture, gain understanding through data and research, decide what to iterate... - not easy, but fun!
In this keynote talk given at Agile Cambridge 2016, Johanna introduces core systems thinking principles for designing better services, discussed how data and feedback mechanisms help us understand what is going on in a system, and addressed the challenge of bringing about change in a system.
THINKING ABOUT THINKING
Audience: PM & BA
Level: All
Date: May 26
Time: 11:30 AM - 12:30 PM
Description
Thinking is a big part of a Project Manager’s and Business Analyst's job. But how often have you spent time thinking about thinking? This presentation looks at thinking as a critical soft skill for project managers and how a disciplined approach to thinking improves you effectiveness as a change agent for the company in the role of project manager. The presentation will discuss the Thinking Hats, Five Types of Thinking, and brush into the entire world of Business Analytics. The presentation focuses on how the skills of Strategic Analysis, Tactical Analysis, Predictive Analysis, Data mining work together for the complete business management cycle. To add to the thinking equation, the session will explore the power of Social Media sentiment and how the way people "feel" about things is an important factor in the business equation. Think about it !!!!
1. Participants will understand the relationship between planning, analysis, problem solving, decision making and thinking.
2. Students will be able to explain an "Adapting to Whats Happening Model" that includes Data Recording, Strategic Analysis, Tactical Analysis, Predictive Analysis, and Social Media Sentiment. And how it impacts the business.
3. Students will explore various factors of human bias and how that impacts thinking. The student will understand that bias cannot not be completely eliminated, but should be embraced as a human factor in any thinking exercise. The student will understand that personal perspective/bias is a factor, but not THE factor in thinking.
Presentation by Sophia Beltran, Molly Morris, Aisha Dahir, Siobhan Ring, & Angeles Solis at 2016 Science of HOPE
“We are moving closer to justice and will have our impact when our communities can speak for themselves without fear.” – Michelle DiMiscio, CHW
What are the important elements in authentic advocacy? As problem solvers, community organizers and allies, we invite you to identify advocacy in your own story. Together with the Children’s Alliance, Community Health Workers from across the state welcome you to a powerful dialogue where you can walk away with the knowledge of how to elevate authentic voices in advocacy.
Presented by Michelle Di Miscio, MSW, Andrea Lopez–Diaz, Vicky Navarro, Angeles Solis at the 2016 Science of HOPE.
Description:
Social Connections are all about the bonds we make and keep in our communities.
The more connected we are the healthier we are. Research shows positive social connection has a direct impact on our health. Positive social bonds are associated with lower blood pressure, stronger immunity, decreased risk of chronic disease and increased resilience. This is especially important for advancing equity in our communities.
This workshop invites you to recognize and rely on social connection as a strength.
In the spirit of popular education, we believe you bring the wisdom, and we learn in community.
You will walk away having had the opportunity to share stories, lessons learned, and make valuable connections.
This workshop was designed in partnership with members of the King County Promotores Network: a 250+ member network composed of community members, service providers and systems representatives serving communities of color, immigrant, migrant and refugee populations in King County.
Suzette Fromm-Reed, PhD & Wytress Richardson, EdD Presentation at 2016 Science of HOPE
Description:
The purpose of this presentation is to explore the implications of research that examined community buffers to Adverse Childhood Experiences (ACEs) and consider how to build and sustain organizational and community resilience. Specifically, findings will be explored indicating community buffers were at least as important as individual level resilience and are needed to sustain the impact of individual level resilience. The study examined: 1. Adult surveys from Behavioral Risk Factor Surveillance System (BRFSS), (N=30,000), 2. Youth surveys examining risk and protective factors (N= 200,000) and 3. Public agency data (from merged social, health and education agency databases) for different communities (N=120) in Washington State (all merged data for 2009-2012 by the Foundation for Healthy Generations in Seattle, funded by the Gates Foundation and presented by external consultants). The intent of this presentation is to engage in a dialogue about the implications of the findings.
Amy Hill, MA Presentation at 2016 Science of HOPE
Description:
While the term “digital storytelling” is used widely in the health sector to refer to a variety of media production methodologies, it is the pioneering work of StoryCenter that best illustrates how narrative approaches and participatory media can surface community voices to address a broad range of health issues. The organization’s unique, hands-on methods support the creation of media (text, photographs, audio segments, and videos) that can be used for training, community mobilization, strategic communication, and policy advocacy.
In this introductory session, long-term StoryCenter staff member Amy Hill will talk about why personal stories are so compelling and how community-based public health and healthcare organizations can engage their clients and funders in bringing powerful, first-person stories into public viewing arenas. Participants will come away with:
A basic understanding of the theory, ethics, and practice of digital storytelling for health;
Insight about the multiplicity of ways that stories can be shared to effect change; and
An ability to describe key steps in designing effective digital storytelling programs, from hands-on production workshops through to story distribution strategies.
Stephany Cuevas, EdM Presentation at Science of HOPE
This workshop is intended to help participants understand the circumstances and needs of undocumented immigrant populations. Existing scholarship shows that an undocumented status constrains immigrants’ access to social services and exposes them to unsafe and undesirable work conditions, how the consequences of this status are passed down from parents to children in the form of delayed early childhood development outcomes, and how it erects numerous barriers for undocumented immigrant students as they make adult and post-secondary transitions, such as limited job and college opportunities. This workshop will introduce participants to this population and the different barriers they face as a consequence of their immigration status. Furthermore, it will also expose participants to the concept of “UndocuAlly,” posing the question “how do we make ourselves visible allies to undocumented populations?” in order to begin to consider how we can better support this population in our work.
Stephany Cuevas, EdM Presentation at 2016 Science of HOPE
In this session, participants will be introduced to family and community engagement research in order to begin to interrogate why we need to partner with families and communities in service work.
Participants will be exposed to different narratives and perspectives about families and communities and will be engaged in conversations about how to push beyond deficit thinking and stereotypes, which often deter partnership opportunities. Additionally, participants will be introduced to frameworks, including research-based best practices, which allow us to understand how to do partnership work in a mutually benefiting and respectful matter.
Moshe Szyf, PhD Presentation at 2016 Science of HOPE
The workshop will discuss basic epigenetic mechanisms and their role in setting up gene expression programs as well as review evidence from animal and human studies illustrating how epigenetic processes might be mediating the impact of the social and physical environment on the mental and physical health of children as well as adults. The implications of epigenetics for developing social policies, new interventions, diagnostics and therapeutics will be presented.
Mona Johnson, MA, CDP & Christopher Knaus, PhD Presentation at 2016 Science of HOPE
Description:
This interactive workshop is designed for a range of education and health practitioners concerned with the impacts of trauma on children. As professionals committed to improving well-being, our ability to navigate stress, secondary trauma, and systems of oppression that negatively impact vulnerable populations requires continual reflective practice. In a variety of settings, we have the opportunity – and indeed, responsibility – to teach and model healthy navigation through daily and cumulative trauma. Such navigation requires personal commitments to reflective practice in our own lives, and a capacity to model – for children and adults – multiple methods of healthy survival. In this workshop, participants engage in narrative building strategies to courageously give voice to the trauma that has shaped us as professionals, and engage in practical strategies to foster critical voices in the youth, families and other adults we serve.
Josué Guadarrama MA Presentation at 2016 Science of HOPE
Motivational Interviewing (MI) is a directive, client-centered counseling and/or communication style for eliciting behavior change by helping individuals to explore and resolve ambivalence, while minimizing resistance and maximizing intrinsic motivation. Compared with nondirective counseling, MI is more focused and goal-directed. Based on the physics of behavior change, participants will learn assessment and communication skills that foster sustained behavior change by tapping into intrinsic motivation. Aside from a didactic approach, there will be video examples and skill practice. Audience participation is highly encouraged.
Josue Guadarrama, MA Presentation at 2016 Science of HOPE
Description
Developed within a coherent theoretical and philosophical framework, Acceptance and Commitment Therapy (ACT) is a unique, empirically based psychological intervention that uses acceptance and mindfulness strategies, together with value driven commitment and behavior change strategies, to increase psychological flexibility. ACT uses three broad categories of techniques: mindfulness, including being present in the moment and defusion techniques; acceptance; and commitment to values-based living. Participants in this seminar will learn mindfulness as a way of observing ones experience, in the present moment, without judgment and “defuse,” or distancing oneself from unhelpful thoughts, reactions and sensations. Aside from a didactic approach, there will be video examples, and skill practice. Audience participation is highly encouraged.
James Caringi, PhD Presentation at 2016 Science of HOPE
Description:
Secondary Traumatic Stress (STS) is defined as, “the natural and consequent behaviors and emotions resulting from knowing about a traumatizing event experienced by a significant other, the stress resulting from helping or wanting to help a traumatized or suffering person” (Figley, 1995). Professionals and caregivers frequently work with individuals, families, groups, and communities who have experienced multiple adverse childhood experience (ACE) traumas and as a result, are at high risk for experiencing STS. Secondary Traumatic Stress can lead to personal health issues, loss of productivity, and turnover and therefore should be a concern for practitioners and administrators.
This presentation will address the causes of STS and offer ideas for both prevention and recovery. In addition, findings from empirical research projects examining STS, burnout, and peer support will be reviewed. Methods to create a trauma informed organization that can both prevent and mitigate the impact of STS will be reviewed and critiqued. Finally, the presenter will facilitate an action research process designed to enable participants to begin the development of self-care plans that they can use in their organizations.
Dave Ellis Presentation at the 2016 Science of HOPE
Description:
This interactive workshop will explore how stereotypes and mental models drive race relations and reduce community capacity. Take the opportunity to unpack prevalent narratives about race, and consider how we might expand community capacity by doing so.
Charlie Alfero, MA presents on financing for community health work.
Description
This workshop will report on the development of “CHISPAS” a Medicaid Community Health Worker service and payment model that is being piloted in New Mexico. CHISPAS provides PMPM (per member per month) for Basic Patient Support, Intensive Care Coordination and support policy, systems and environmental changes to improve health and reduce costs. It is a national model for providing an on-going financing / payment source for CHW services.
Charles Bruner, PhD presents the child health practitioner's role in health equity.
Description:
There is increasing recognition of the critical importance of the earliest years in life in setting a child’s health trajectory through strengthening families and thereby reducing disparities in inequities by race, place, and poverty. This workshop will explore the major role the primary child health practitioner can play in these critical early learning years to strengthen and support families.
Chan Hellman, PhD presents the science of Hope as a meaningful resource in our ability to cope with traumatic experiences and flourish toward future goals. This seminar presents “hands-on” tools to assess hope and develop strategies to attain established desirable goals. Finally, this seminar presents research studies conducted by the University of Oklahoma’s Center of Applied Research for Nonprofit Organizations that demonstrate the power of hope among children and adults receiving services from nonprofit organizations.
Many ways to support street children.pptxSERUDS INDIA
By raising awareness, providing support, advocating for change, and offering assistance to children in need, individuals can play a crucial role in improving the lives of street children and helping them realize their full potential
Donate Us
https://serudsindia.org/how-individuals-can-support-street-children-in-india/
#donatefororphan, #donateforhomelesschildren, #childeducation, #ngochildeducation, #donateforeducation, #donationforchildeducation, #sponsorforpoorchild, #sponsororphanage #sponsororphanchild, #donation, #education, #charity, #educationforchild, #seruds, #kurnool, #joyhome
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
Understanding the Challenges of Street ChildrenSERUDS INDIA
By raising awareness, providing support, advocating for change, and offering assistance to children in need, individuals can play a crucial role in improving the lives of street children and helping them realize their full potential
Donate Us
https://serudsindia.org/how-individuals-can-support-street-children-in-india/
#donatefororphan, #donateforhomelesschildren, #childeducation, #ngochildeducation, #donateforeducation, #donationforchildeducation, #sponsorforpoorchild, #sponsororphanage #sponsororphanchild, #donation, #education, #charity, #educationforchild, #seruds, #kurnool, #joyhome
Presentation by Jared Jageler, David Adler, Noelia Duchovny, and Evan Herrnstadt, analysts in CBO’s Microeconomic Studies and Health Analysis Divisions, at the Association of Environmental and Resource Economists Summer Conference.
Effects of Extreme Temperatures From Climate Change on the Medicare Populatio...
Finding Leverage with System Dynamics
1. Finding Leverage
Using Systems THINKING to
Facilitate Adaptive Learning
A session for the Science of HOPE Conference
Presented by
Chris Soderquist, Pontifex Consulting
April 19, 2016
2. Assumptions
• The rigorous and generous application of
systems THINKING would greatly improve
our effectivness at solving the difficult
problems we face
• The way systems THINKING is taught and
applied limits its adoption and impact
4. In order to apply systems thinking, the issue must have an “over time” component to it.
i.e. How will / do(es) the issue(s) play out over time?
“Ah. It’s a
seasonal
business!”
Even when the structure (rules,policies,
resources, beliefs, etc…) is hard to
physically see!
Systems Thinkers…
• Expand Field of Vision
• Focus on the Physics
• Build a Shared Picture
• Build confidence
• Make as Simple as Possible
5. To Find Leverage
What You Do
Expand Field of Vision
• Time
• Space
Focus on the Physics
• Stocks / Flows
• Feedback Loops
How You Do It
Build a Shared Picture
• Everyone “sees” the
same thing
• Often use visual tools
(graphs, maps)
Build confidence
• Apply the scientific
method
• Become “less and
less…and less wrong”
How You Evaluate
Make as Simple as Possible
• It captures the essence
of the issue
• All aspects
unnecessary to
understanding have
been removed
• Occam’s Razor
You are developing a mental model of how
the structure is generating the behavior of interest
6. You can find leverage applying a variety of
systems THINKING processes and products
Barry Richmond’s Value to Effort Graph
can help you choose what to use under what circumstances
In each product & process you will…
Expand Field of Vision
Focus on the Physics
Build a Shared Picture
Apply Scientific Method
Simple As Possibe
Conversational use of skills
Systems THINKING questions
Simple stock/flow map
Simple model
Complex model
Effort/Time
Required
Value Derived
Mother of all models
Trend over time graphs
SweetSpot
7. In doing systems THINKING there are 3 main products / processes
Conversational use of skills
Systems THINKING questions
Simple stock/flow map
Simple model
Complex model
Effort/Time
Required
Value Derived
Mother of all models
Trend over time graphs
In each product & process you will…
Expand Field of Vision
Focus on the Physics
Build a Shared Picture
Apply Scientific Method
Simple As Possibe
SweetSpot
1
Systems
THINKING
Questions
QUESTIONS
Expand Temporal View ?
Expand Spatial View ?
Stocks & Flows ?
Feedback Loops ?
Build a Useful Picture ?
Build Confidence ?
Make Useful Sense ?
2
Trend
Over Time
Graphs
3
Stock
and Flow
Maps
and Simulations
8. Let’s first focus on…
1
Systems
THINKING
Questions
QUESTIONS
Expand Temporal View ?
Expand Spatial View ?
Stocks & Flows ?
Feedback Loops ?
Build a Useful Picture ?
Build Confidence ?
Make Useful Sense ?
2
Trend
Over Time
Graphs
3
Stock
and Flow
Maps
and Simulations
11. 0%
10%
20%
30%
40%
1 2 3 4 5 6 7 8
Alaska Tennessee
Obesity %
Based on this graph…
What state is doing well in the winnable batle of obesity?
What state would you have coach other states?
12. • A trend graph is a graph over time
that captures the essence of a
problem or issue of interest.
• Trend graphs often contain a
historical (“as is”) component as
well as a projected (“to be”)
component.
• In creating a trend graph, it is often
helpful to normalize (e.g. average,
%, outcome/patient) the variable.
• The unit of time (day, month,
quarter, year, etc.) for the trend
graph helps to set a temporal
boundary for what to include in
your analysis
% population
receiving
Medicaid
years
“As Is” “To Be”
Graduation rates
months
Sketch a Trend Graph for an Issue
Trend Over Time Graphs – TOT Graphs
13. • Each person does the following (no copying
your neighbor’s work!)
• Draw one trend line you think most captures
the important issues facing WA’s health!
• Try to normalize each variable
• $/person
• % of population
• outcome/$ spent
• Draw the trend line
• History
• Future projection
• Get in a trio
• Select one for your group you think would
generate an interesting discussion for the
rest of room
YEARS
Indicator/variable
2000 2020
history future
2015
Drawing Trend Graphs
Exercise
14. Purpose
To understand and
communicate the landscape
of issues and interest across
a broad constituency
How to…
• Map the stakeholder
landscape
• Determine 1-2 trend graphs
that “speak to” each group
• Speaking to can be…
✴ The pain if the issue
continues
✴ The benefit of
implementing a proposed
solution
✴ Other
The Big
Kahuna
Issue
Stakeholder
Group A
Stakeholder
Group B
Stakeholder
Group C
Stakeholder
Group D
Stakeholder Interest
Diagram
15. Let’s now focus on…
1
Systems
THINKING
Questions
QUESTIONS
Expand Temporal View ?
Expand Spatial View ?
Stocks & Flows ?
Feedback Loops ?
Build a Useful Picture ?
Build Confidence ?
Make Useful Sense ?
2
Trend
Over Time
Graphs
3
Stock
and Flow
Maps
and Simulations
16. Noah Soderquist, 16
avid aerospace nut, quoter of Neal deGrasse Tyson
and surprised by systems
In the 1950's The World Health
Organization (WHO) financed and
supported the first ever team of over
14,000 parachuting cats into Borneo!
18. Noah Soderquist, 16
avid aerospace nut, quoter of Neal deGrasse Tyson
and surprised by systems
In the 1950's The World Health
Organization (WHO) financed and
supported the first ever team of over
14,000 parachuting cats into Borneo!
20. Why have we observed this behavior?
Health Expenditures as % of GDP
21. • Make assumptions explicit and testable
• Answer a more fundamental question:
• Can we get there from here?
• Then can go into how
• Identify potential unintended consequences
• Propose systemic orchestration
System Dynamics
(and simulation) helps
23. The inevitable result of it’s all connected
http://minstrelboy.blogspot.com/2009/12/military-plan-for-afghan-war-surge-in.html
http://www.closetcooking.com/2007/07/spaghetti-
alla-carbonara-with-twist.html
Example courtesy of Steve Peterson,The Peterson Group
24. To build useful understanding...
adopt the mindsets of some pretty smart people
Other things being equal, a
simpler explanation is
better than a more
complex one
- William of Occam, Occam’s Razor
A model should be
as simple as
possible, but no
simpler
- Albert Einstein
Any intelligent fool can make things bigger and more
complex. It takes a touch of genius and a lot of courage
to move in the opposite direction.
- Albert Einstein
All models are wrong, some
are useful
- George Box & Ed Deming
25. A designer knows he has achieved
perfection not when there is nothing
left to add, but when there is nothing
left to take away.
–Antoine de Saint-Exupery
26. …and then add breadth and a bit more detail – slowly!
Representing “the system”
1. Low Road
My advice: Take the High Road!
2.Getupoutoftheweeds…
Breadth (Time/Space)
(extensive boundary)
Depth
(intensive boundary)
Shallow
Highly
Aggregated
Deep
Highly
Disaggregated
Narrowly
Focused
Broadly
Focused
Many
mental models
are here
Good “systems”
models are here
How to frame and build
useful “systems” models
27. This series focuses on the “sweet spot” by teaching you how to apply…
1
Systems
THINKING
Questions
QUESTIONS
Expand Temporal View ?
Expand Spatial View ?
Stocks & Flows ?
Feedback Loops ?
Build a Useful Picture ?
Build Confidence ?
Make Useful Sense ?
2
Trend
Over Time
Graphs
3
Stock
and Flow
Maps
and Simulations
28. • Contributing
to a meeting
• Coaching a
colleague
• Evaluating an
idea
• Editing reports
• Enhancing
formal
evaluation
(Sample) QUESTIONS
Expand Temporal View
What are the most significant or troublesome trends (patterns of
important system performance measures)? They can be tangible
or intangible, quantitative or qualitative.
What’s been the trend for each over the past several years?
Expand Spatial View
What other perspectives / stakeholders are concerned about
this issue or something related to it?
What other trends or system behaviors would they see as
related – perhaps even more important – to the issue?
Stocks & Flows
If you could stop time for a magical moment and looked at the
system – counting or measuring something – what would you
focus on to assess system health?
What’s accumulating? What are the key conditions?
Feedback Loops
Is there an obvious virtuous or vicious cycle (Reinforcing
loops?)
Is there a “push back” in the system or does it try to stay in
equilibrium? (Balancing loops?)
Build a Useful Picture
Do we have the same picture of this issue, strategy?
What do we need to develop that same page understanding?
Build Confidence How do (are) we build(ing) confidence in the theory?
Make Useful Sense
How do we keep the mental model (explanatory theory) as
simple as possible, but no simpler?
Are there elements of the theory that are true, but not
necessarily a major factor in explaining the issue or potential
solutions? Can you remove?
Systems THINKING Questions
A quick and easy way to leverage the power of systems THINKING
29. • Look at each row
• Pick 1-2 questions
• Discuss / Answer
them
• Move to next row
• If you have time,
go back to rows
you think might
lend more insight
• Ask me for help if
you need it
QUESTIONS
Expand
Temporal
View
What are the most significant or troublesome trends (patterns of important system performance
measures)? They can be tangible or intangible, quantitative or qualitative.
What’s been the trend for each over the past several years?
How broad a time horizon is useful in order to really understand each? (1 year, 5 years, 10 years,
decades?)
Where are they going?
What will be the future price we pay if left to continue as expected?
How do we want the future to play out? What’s our desired trend – dynamic vision?
How far into the future do we need to look to see the change we want?
Expand
Spatial
View
What other perspectives / stakeholders are concerned about this issue or something related to
it?
What other trends or system behaviors would they see as related – perhaps even more
important – to the issue?
How does this impact more than just the area of interest?
Think about expanding the area of focus. If we make a change to the issue as you wish, where
else will there be an impact?
Would this (these) be a positive or negative unintended consequence(s) / impact(s)?
Stocks &
Flows
If you could stop time for a magical moment and looked at the system – counting or measuring
something – what would you focus on to assess system health?
What’s accumulating? What are the key conditions?
In what direction are the important accumulations going?
What is the rate of change of these accumulations or conditions?
Feedback
Loops
Is there an obvious virtuous cycle (where things continue to get better or better)?
Or perhaps is there a vicious cycle (where things continue to get worse, and are maybe
accelerating!)? (both of these first two are Reinforcing loops?)
Is there a “push back” in the system?
Does it appear to be trying to stay in equilibrium? (both of these two are Balancing loops?)
Can we influence feedback loops to achieve leverage?
Build a
Useful
Picture
Do we have the same picture of this issue, strategy?
What do we need to develop that same page understanding?
Is our understanding clear and unambiguous? What’s needed to make it more so?
Is it rigorous? What’s needed to make it more so?
Build
Confidence
How do (are) we build(ing) confidence in the theory?
Are we able to mentally simulate?
Would we understand more by developing Stock and Flow Maps and Simulations and
simulations?
Could we computer simulate and would that add enough value to warrant the effort?
Make
Useful
Sense
How do we keep the mental model (explanatory theory) as simple as possible, but no simpler?
Are there elements of the theory that are true, but not necessarily a major factor in explaining the
issue or potential solutions? Can you remove?
30. Systems THINKING Review
• Provides a
mindset, a set
of questions,
and tools to
help you
develop a
shared picture
of the system
you are trying
to influence
There are many ways to apply the syststems thinking framework
31. Chris Soderquist
Pontifex Consulting
PO Box 64
Hanover, NH 03755
(603) 276-0203
chris@findinghighleverage.com
findinghighleverage.com
Systems Thinking Resources
An Introduction to Systems Thinking
with iThink
Author: Barry Richmond
Publisher: isee systems
Thinking in Systems: A Primer
Author: Donella Meadows
Publisher: Chelsea Green
Publishing Company (2008)
Finding Leverage
Chris Soderquist
Producer: Banyan Communications
Sponsor: The National Association of Chronic
Disease Directors
https://vimeo.com/122034667
There are additional videos and
articles on my resources page