This document summarizes a presentation given at the 2012 ALA Annual Conference on creating a vision for academic libraries. It discusses the challenges libraries currently face like shrinking budgets, changing user needs, and advancing technologies. The presentation covered the results of a survey of library leaders on important planning topics and challenges. Key areas identified were alignment with institutional mission, assessment, innovation, and responding to users' needs. Solutions discussed included new service models, collaboration, and demonstrating the library's value through assessment.
When Rubber Meets the Road: Rethinking Your Library Collections by Roger Scho...Charleston Conference
This document summarizes a presentation given by Roger C. Schonfeld at the Charleston Conference on rethinking library collections. Schonfeld discusses how user needs are shifting away from print journals towards electronic formats. While user needs are changing, print collections still need to be preserved. Library collaborations can help reduce costs by ensuring at least one print copy is preserved while giving libraries more flexibility in managing local print collections. Schonfeld proposes a risk-informed, research-based approach to categorize materials based on their preservation needs and determine optimal levels of print preservation.
Serve it up! Embedded Librarians and Faculty Collaborate to Dish Out Information Literacy Skills
The Distance Education Campus at Mohave Community College in Mohave County, AZ, created a unique partnership with Academic Library Services to provide online students with "point of need" information literacy skills in a classroom without walls environment. The presenters will talk about their collaborative experience with the embedded librarian pilot. Tips for a successful collaboration will be included.
.
--------------------------------------------------------------------------------
Stephen Abram discusses transformational leadership strategies for librarians. He talks about the importance of collaboration, speaking with one voice, and prioritizing initiatives for maximum impact. Abram notes that the Philippines is poised for growth and discusses how librarians can help support education, the economy, and quality of life. He emphasizes developing leadership skills through training programs and emphasizes qualities like passion, risk-taking, and flexibility.
Straight Talk about the "B" Word: using the Edge benchmarks in your libraryTechSoup for Libraries
The document discusses introducing Edge benchmarks to libraries to assess and improve their public access technology services. It provides 14 sample benchmarks in categories like community value, engagement, and organizational management. The benchmarks focus on areas like training, digital content access, education support, and technology planning. TechSoup's role is to provide content and training to help libraries implement the voluntary online assessment. Successful libraries highlighted are not afraid to fail when trying new things, seek partnerships, and get out into their communities to understand needs. The document encourages libraries to use the benchmarks and resources to demonstrate value to decision makers.
This document is a summary of a webinar on winning grants. It provides information on finding and applying for grants, including preparing by focusing on community needs, researching potential funders, writing proposals with clear goals and evaluation plans, and following up after applying. Tips are given on justifying technology needs, finding the right size grants, and keeping materials organized. Common components of proposals and reasons for not getting funded are also discussed.
Social Networks and Relational Capital in Library Service AssessmentPaul Bracke
This document discusses the need to better understand and measure the invisible relationship building work of academic librarians. It proposes using social network analysis to map the networks and interactions librarians have with faculty and students. This could help characterize librarians' roles in broader academic networks and better understand their impact and value. The document reviews literature calling for more user-centered and engaged liaison models in libraries and discusses how social network theory provides a framework to analyze the complex social relationships and invisible work that is important for new liaison roles.
The document discusses the importance of strategic planning for public libraries, providing examples of goals, objectives, and activities libraries can implement in their planning. It emphasizes conducting community needs assessments and selecting specific service responses to address in the library's mission, goals, and objectives. The planning process outlined examines how libraries can measure their progress and ensure services meet community needs.
The document discusses web scale discovery tools and their relationship to information literacy. It provides context on the social, economic, technological, and political factors driving adoption of these tools. It then examines perceptions of libraries and describes various commercial and open source discovery services. Desired features of discovery services are outlined. Early reports suggest discovery tools have increased usage of licensed resources but students struggle to interpret results. This raises implications for information literacy support. Challenges around balancing convenience with developing research skills are debated. The document concludes by posing four questions around how discovery tools can support information literacy goals.
When Rubber Meets the Road: Rethinking Your Library Collections by Roger Scho...Charleston Conference
This document summarizes a presentation given by Roger C. Schonfeld at the Charleston Conference on rethinking library collections. Schonfeld discusses how user needs are shifting away from print journals towards electronic formats. While user needs are changing, print collections still need to be preserved. Library collaborations can help reduce costs by ensuring at least one print copy is preserved while giving libraries more flexibility in managing local print collections. Schonfeld proposes a risk-informed, research-based approach to categorize materials based on their preservation needs and determine optimal levels of print preservation.
Serve it up! Embedded Librarians and Faculty Collaborate to Dish Out Information Literacy Skills
The Distance Education Campus at Mohave Community College in Mohave County, AZ, created a unique partnership with Academic Library Services to provide online students with "point of need" information literacy skills in a classroom without walls environment. The presenters will talk about their collaborative experience with the embedded librarian pilot. Tips for a successful collaboration will be included.
.
--------------------------------------------------------------------------------
Stephen Abram discusses transformational leadership strategies for librarians. He talks about the importance of collaboration, speaking with one voice, and prioritizing initiatives for maximum impact. Abram notes that the Philippines is poised for growth and discusses how librarians can help support education, the economy, and quality of life. He emphasizes developing leadership skills through training programs and emphasizes qualities like passion, risk-taking, and flexibility.
Straight Talk about the "B" Word: using the Edge benchmarks in your libraryTechSoup for Libraries
The document discusses introducing Edge benchmarks to libraries to assess and improve their public access technology services. It provides 14 sample benchmarks in categories like community value, engagement, and organizational management. The benchmarks focus on areas like training, digital content access, education support, and technology planning. TechSoup's role is to provide content and training to help libraries implement the voluntary online assessment. Successful libraries highlighted are not afraid to fail when trying new things, seek partnerships, and get out into their communities to understand needs. The document encourages libraries to use the benchmarks and resources to demonstrate value to decision makers.
This document is a summary of a webinar on winning grants. It provides information on finding and applying for grants, including preparing by focusing on community needs, researching potential funders, writing proposals with clear goals and evaluation plans, and following up after applying. Tips are given on justifying technology needs, finding the right size grants, and keeping materials organized. Common components of proposals and reasons for not getting funded are also discussed.
Social Networks and Relational Capital in Library Service AssessmentPaul Bracke
This document discusses the need to better understand and measure the invisible relationship building work of academic librarians. It proposes using social network analysis to map the networks and interactions librarians have with faculty and students. This could help characterize librarians' roles in broader academic networks and better understand their impact and value. The document reviews literature calling for more user-centered and engaged liaison models in libraries and discusses how social network theory provides a framework to analyze the complex social relationships and invisible work that is important for new liaison roles.
The document discusses the importance of strategic planning for public libraries, providing examples of goals, objectives, and activities libraries can implement in their planning. It emphasizes conducting community needs assessments and selecting specific service responses to address in the library's mission, goals, and objectives. The planning process outlined examines how libraries can measure their progress and ensure services meet community needs.
The document discusses web scale discovery tools and their relationship to information literacy. It provides context on the social, economic, technological, and political factors driving adoption of these tools. It then examines perceptions of libraries and describes various commercial and open source discovery services. Desired features of discovery services are outlined. Early reports suggest discovery tools have increased usage of licensed resources but students struggle to interpret results. This raises implications for information literacy support. Challenges around balancing convenience with developing research skills are debated. The document concludes by posing four questions around how discovery tools can support information literacy goals.
This document summarizes assessment results and actions taken at Johnson & Wales University libraries in response to student feedback. It discusses multiple assessments conducted at the North Miami and Charlotte campuses, including LibQUAL+, annual surveys, SAILS, and focus groups. The results revealed needs such as more computers, books on specific subjects, extended hours, and a more comfortable library space. In response, the libraries added materials, expanded hours, improved computers and furniture, and revamped information literacy instruction based on continual assessment of user needs.
The document discusses efforts by Johnson & Wales University librarians Joe Eshleman and Richard Moniz to improve students' ability to evaluate information sources. They designed class exercises where students individually evaluated sources for a research assignment and received feedback. Student and instructor feedback indicated the exercises improved students' critical evaluation skills. The librarians shared their approach and findings to help other instructors implement similar exercises in their courses.
The document discusses information literacy and the collaboration between faculty and librarians. It defines information literacy as the ability to locate, evaluate, and effectively use needed information. It outlines the five standards of information literacy established by the Association of College and Research Libraries (ACRL), which include determining the nature of information needed, accessing information efficiently, evaluating information sources critically, using information effectively, and understanding economic, legal and social issues surrounding information use. The document emphasizes that collaboration between faculty and librarians is fundamental to teaching students information literacy skills and that both partners bring different strengths and perspectives.
The document summarizes research conducted on the effectiveness of information literacy instruction sessions for first-year college students. 255 students participated in pre- and post-tests to measure their knowledge of research concepts before and after a library instruction session. Results showed significant improvements across all measures, with students better able to use library databases and resources to find information after the session. The authors conclude that embedding information literacy instruction into first-year composition courses benefits students' research abilities.
Communications: Organizational Culture, Socialization, and Feedbackrmoniz
This document discusses organizational culture and communication. It covers how organizational culture is communicated through socialization and feedback. There are different types of socialization like formal vs informal and serial vs disjunctive. Feedback is also important for communication and is affected by the relationship between parties and whether it is solicited or not. The document stresses that organizational culture impacts communication and to be conscious of how new members are socialized into the organization.
This document discusses evidence-based practices for information literacy instruction. It describes challenges libraries face in teaching information literacy and different methods libraries use, such as course-integrated instruction, credit-bearing courses taught by librarians, and online videos and drop-in sessions. The case study focuses on a technical college's efforts to increase information literacy instruction sessions by utilizing online videos and drop-in sessions in addition to in-course instruction. The results of these new methods are not yet determined but will be adjusted based on measurable outcomes. Suggested readings on best practices for credit-bearing courses and using instructional design tools are also provided.
Lightning Talk #9: How UX and Data Storytelling Can Shape Policy by Mika Aldabaux singapore
How can we take UX and Data Storytelling out of the tech context and use them to change the way government behaves?
Showcasing the truth is the highest goal of data storytelling. Because the design of a chart can affect the interpretation of data in a major way, one must wield visual tools with care and deliberation. Using quantitative facts to evoke an emotional response is best achieved with the combination of UX and data storytelling.
This document summarizes a study of CEO succession events among the largest 100 U.S. corporations between 2005-2015. The study analyzed executives who were passed over for the CEO role ("succession losers") and their subsequent careers. It found that 74% of passed over executives left their companies, with 30% eventually becoming CEOs elsewhere. However, companies led by succession losers saw average stock price declines of 13% over 3 years, compared to gains for companies whose CEO selections remained unchanged. The findings suggest that boards generally identify the most qualified CEO candidates, though differences between internal and external hires complicate comparisons.
This document provides an overview of a workshop on articulating a statement of philosophy for academic librarianship. It discusses key elements to include such as values, competencies, leadership, and recognition. Examples of philosophy statements from teaching are presented as models. The document offers guidance on drafting a statement, including starting questions to ask oneself and ensuring the statement evolves over time. Overall goals are to help librarians critically examine their work and to be able to clearly communicate their vision and goals.
What does success look like when it comes to library discoverability? Index based discovery systems have seen a dramatic rate of adoption since introduction to the research ecosystem in 2009, with more than 9,000 libraries relying on a discovery system to provide users with a comprehensive index to their offerings. Some issues bar the way to providing this comprehensive view, but many challenges have been overcome through collaboration between libraries, content providers and discovery partners. The NISO ODI initiative began to examine these issues in 2011, and released a best practice in June 2014.
Speakers will highlight examples of successful collaboration, note continued areas of challenge, and provide insight on how the Open Discovery Initiative Conformance Checklists can be used as a mechanism to evaluate content provider or discovery provider conformance with the best practice.
E-Resources and Information Literacy: A Working Sessionsdarbandi
This document outlines the agenda for a working session on e-resources and information literacy. The session will introduce Credo Reference and Libraries Thriving services and have group discussions. It will also cover getting the most out of Credo Reference and new features. Three studies on information literacy challenges students face are summarized. The value of academic libraries is discussed based on an ACRL report. Suggestions are provided for the print to digital transition, curriculum alignment, faculty collaboration, technology trends, and assessment. Case studies model collaboration between libraries and other campus partners.
The document discusses various methods for assessing libraries, including surveys, questionnaires, focus groups, observation, usability studies, and ROI calculations. It provides examples of assessment tools like LibQUAL+, which uses surveys to measure user perceptions of service quality across three dimensions: affect of service, information control, and library as place. The document emphasizes that assessment is important for strategic planning, decision-making, program evaluation, advocacy, and regular service improvements in libraries.
Communicating Library Impact Beyond Library Walls: Findings from an Action-or...OCLC
Connaway, Lynn Silipigni, and Alan Carbery. 2017. “Communicating Library Impact Beyond Library Walls: Findings from an Action-oriented Research Agenda.” Presented at the ACRL Leadership Council at the ALA Annual Conference, Chicago, Illinois, June 23.
Communicating Library Impact Beyond Library Walls: Findings from an Action-or...Lynn Connaway
Connaway, Lynn Silipigni, and Alan Carbery. 2017. “Communicating Library Impact Beyond Library Walls: Findings from an Action-oriented Research Agenda.” Presented at the ACRL Leadership Council at the ALA Annual Conference, Chicago, Illinois, June 23.
Where are We Going and What Do We Do Next? Demonstrating the Value of Academi...OCLC
Connaway, Lynn Silipigni. 2017. “Where are We Going and What Do We Do Next? Demonstrating the Value of Academic Libraries in Time of Uncertainty.” Presented at the RLUK Conference 2017, London, United Kingdom, March 9.
Where are We Going and What Do We Do Next? Demonstrating the Value of Academi...Lynn Connaway
Connaway, Lynn Silipigni. 2017. “Where are We Going and What Do We Do Next? Demonstrating the Value of Academic Libraries in Time of Uncertainty.” Presented at the RLUK Conference 2017, London, United Kingdom, March 9.
It Takes A Village: Building UX Capacity in Librariescraigmmacdonald
With growing interest in applying user experience (UX) methods to improve library interfaces, spaces, and services, it is critical to gain a deeper understanding of the organizational factors influencing libraries' adoption and incorporation of UX expertise. This article reports the results of semi-structured interviews with 16 UX librarians and focuses on how the positions were created, the benefits they have brought to their library, their biggest challenges, and the extent that their work is understood throughout the library. The article concludes with a preliminary model of library UX maturity and six critical directions for the future of UX librarianship.
Academic library impact: Improving practice and essential areas to researchLynn Connaway
Connaway, L. S. (2018). Academic library impact: Improving practice and essential areas to research. Presented at Bar-Ilan University, March 11, 2018, Ramat Gan, Israel.
Academic library impact: Improving practice and essential areas to researchOCLC
Connaway, L. S. (2018). Academic library impact: Improving practice and essential areas to research. Presented at Bar-Ilan University, March 11, 2018, Ramat Gan, Israel.
Challenges and opportunities for academic librarieslisld
Research and learning behaviors are changing in a network environment. What challenges do Academic libraries face? What opportunities do they have? A presentation given at a symposium on the future of academic libraries at the Open University.
This document summarizes assessment results and actions taken at Johnson & Wales University libraries in response to student feedback. It discusses multiple assessments conducted at the North Miami and Charlotte campuses, including LibQUAL+, annual surveys, SAILS, and focus groups. The results revealed needs such as more computers, books on specific subjects, extended hours, and a more comfortable library space. In response, the libraries added materials, expanded hours, improved computers and furniture, and revamped information literacy instruction based on continual assessment of user needs.
The document discusses efforts by Johnson & Wales University librarians Joe Eshleman and Richard Moniz to improve students' ability to evaluate information sources. They designed class exercises where students individually evaluated sources for a research assignment and received feedback. Student and instructor feedback indicated the exercises improved students' critical evaluation skills. The librarians shared their approach and findings to help other instructors implement similar exercises in their courses.
The document discusses information literacy and the collaboration between faculty and librarians. It defines information literacy as the ability to locate, evaluate, and effectively use needed information. It outlines the five standards of information literacy established by the Association of College and Research Libraries (ACRL), which include determining the nature of information needed, accessing information efficiently, evaluating information sources critically, using information effectively, and understanding economic, legal and social issues surrounding information use. The document emphasizes that collaboration between faculty and librarians is fundamental to teaching students information literacy skills and that both partners bring different strengths and perspectives.
The document summarizes research conducted on the effectiveness of information literacy instruction sessions for first-year college students. 255 students participated in pre- and post-tests to measure their knowledge of research concepts before and after a library instruction session. Results showed significant improvements across all measures, with students better able to use library databases and resources to find information after the session. The authors conclude that embedding information literacy instruction into first-year composition courses benefits students' research abilities.
Communications: Organizational Culture, Socialization, and Feedbackrmoniz
This document discusses organizational culture and communication. It covers how organizational culture is communicated through socialization and feedback. There are different types of socialization like formal vs informal and serial vs disjunctive. Feedback is also important for communication and is affected by the relationship between parties and whether it is solicited or not. The document stresses that organizational culture impacts communication and to be conscious of how new members are socialized into the organization.
This document discusses evidence-based practices for information literacy instruction. It describes challenges libraries face in teaching information literacy and different methods libraries use, such as course-integrated instruction, credit-bearing courses taught by librarians, and online videos and drop-in sessions. The case study focuses on a technical college's efforts to increase information literacy instruction sessions by utilizing online videos and drop-in sessions in addition to in-course instruction. The results of these new methods are not yet determined but will be adjusted based on measurable outcomes. Suggested readings on best practices for credit-bearing courses and using instructional design tools are also provided.
Lightning Talk #9: How UX and Data Storytelling Can Shape Policy by Mika Aldabaux singapore
How can we take UX and Data Storytelling out of the tech context and use them to change the way government behaves?
Showcasing the truth is the highest goal of data storytelling. Because the design of a chart can affect the interpretation of data in a major way, one must wield visual tools with care and deliberation. Using quantitative facts to evoke an emotional response is best achieved with the combination of UX and data storytelling.
This document summarizes a study of CEO succession events among the largest 100 U.S. corporations between 2005-2015. The study analyzed executives who were passed over for the CEO role ("succession losers") and their subsequent careers. It found that 74% of passed over executives left their companies, with 30% eventually becoming CEOs elsewhere. However, companies led by succession losers saw average stock price declines of 13% over 3 years, compared to gains for companies whose CEO selections remained unchanged. The findings suggest that boards generally identify the most qualified CEO candidates, though differences between internal and external hires complicate comparisons.
This document provides an overview of a workshop on articulating a statement of philosophy for academic librarianship. It discusses key elements to include such as values, competencies, leadership, and recognition. Examples of philosophy statements from teaching are presented as models. The document offers guidance on drafting a statement, including starting questions to ask oneself and ensuring the statement evolves over time. Overall goals are to help librarians critically examine their work and to be able to clearly communicate their vision and goals.
What does success look like when it comes to library discoverability? Index based discovery systems have seen a dramatic rate of adoption since introduction to the research ecosystem in 2009, with more than 9,000 libraries relying on a discovery system to provide users with a comprehensive index to their offerings. Some issues bar the way to providing this comprehensive view, but many challenges have been overcome through collaboration between libraries, content providers and discovery partners. The NISO ODI initiative began to examine these issues in 2011, and released a best practice in June 2014.
Speakers will highlight examples of successful collaboration, note continued areas of challenge, and provide insight on how the Open Discovery Initiative Conformance Checklists can be used as a mechanism to evaluate content provider or discovery provider conformance with the best practice.
E-Resources and Information Literacy: A Working Sessionsdarbandi
This document outlines the agenda for a working session on e-resources and information literacy. The session will introduce Credo Reference and Libraries Thriving services and have group discussions. It will also cover getting the most out of Credo Reference and new features. Three studies on information literacy challenges students face are summarized. The value of academic libraries is discussed based on an ACRL report. Suggestions are provided for the print to digital transition, curriculum alignment, faculty collaboration, technology trends, and assessment. Case studies model collaboration between libraries and other campus partners.
The document discusses various methods for assessing libraries, including surveys, questionnaires, focus groups, observation, usability studies, and ROI calculations. It provides examples of assessment tools like LibQUAL+, which uses surveys to measure user perceptions of service quality across three dimensions: affect of service, information control, and library as place. The document emphasizes that assessment is important for strategic planning, decision-making, program evaluation, advocacy, and regular service improvements in libraries.
Communicating Library Impact Beyond Library Walls: Findings from an Action-or...OCLC
Connaway, Lynn Silipigni, and Alan Carbery. 2017. “Communicating Library Impact Beyond Library Walls: Findings from an Action-oriented Research Agenda.” Presented at the ACRL Leadership Council at the ALA Annual Conference, Chicago, Illinois, June 23.
Communicating Library Impact Beyond Library Walls: Findings from an Action-or...Lynn Connaway
Connaway, Lynn Silipigni, and Alan Carbery. 2017. “Communicating Library Impact Beyond Library Walls: Findings from an Action-oriented Research Agenda.” Presented at the ACRL Leadership Council at the ALA Annual Conference, Chicago, Illinois, June 23.
Where are We Going and What Do We Do Next? Demonstrating the Value of Academi...OCLC
Connaway, Lynn Silipigni. 2017. “Where are We Going and What Do We Do Next? Demonstrating the Value of Academic Libraries in Time of Uncertainty.” Presented at the RLUK Conference 2017, London, United Kingdom, March 9.
Where are We Going and What Do We Do Next? Demonstrating the Value of Academi...Lynn Connaway
Connaway, Lynn Silipigni. 2017. “Where are We Going and What Do We Do Next? Demonstrating the Value of Academic Libraries in Time of Uncertainty.” Presented at the RLUK Conference 2017, London, United Kingdom, March 9.
It Takes A Village: Building UX Capacity in Librariescraigmmacdonald
With growing interest in applying user experience (UX) methods to improve library interfaces, spaces, and services, it is critical to gain a deeper understanding of the organizational factors influencing libraries' adoption and incorporation of UX expertise. This article reports the results of semi-structured interviews with 16 UX librarians and focuses on how the positions were created, the benefits they have brought to their library, their biggest challenges, and the extent that their work is understood throughout the library. The article concludes with a preliminary model of library UX maturity and six critical directions for the future of UX librarianship.
Academic library impact: Improving practice and essential areas to researchLynn Connaway
Connaway, L. S. (2018). Academic library impact: Improving practice and essential areas to research. Presented at Bar-Ilan University, March 11, 2018, Ramat Gan, Israel.
Academic library impact: Improving practice and essential areas to researchOCLC
Connaway, L. S. (2018). Academic library impact: Improving practice and essential areas to research. Presented at Bar-Ilan University, March 11, 2018, Ramat Gan, Israel.
Challenges and opportunities for academic librarieslisld
Research and learning behaviors are changing in a network environment. What challenges do Academic libraries face? What opportunities do they have? A presentation given at a symposium on the future of academic libraries at the Open University.
The document summarizes a study that investigated how librarians can support students' digital capabilities. It conducted interviews with stakeholders at a health faculty to understand their perceptions of digital literacy and the role of librarians. The study found that stakeholders mainly see librarians as teaching digital information literacy. However, there is potential for librarians to support other elements of digital literacy frameworks by collaborating in multidisciplinary teams and directly working with students. The qualitative research aimed to understand current practice and make recommendations for improving support of students' diverse digital needs.
Becoming a Great Academic Liaison WorkshopALATechSource
The document discusses the evolving role of academic library liaisons. It begins by introducing the presenters and asking library liaisons how many hours they devote to liaison work. It then outlines the history of liaison roles from the prehistoric age focusing on collection development and communication to the modern era with expanded roles in areas like technology support, curriculum involvement, and copyright advising. The rest of the document offers tips, examples, and trends related to key liaison responsibilities and the future of liaison work, emphasizing continued focus on communication, collaboration, and developing user-centered services.
The document identifies the top ten trends in academic libraries according to the ACRL Research Planning and Review Committee in 2012. The trends include communicating the value of libraries, data curation, digital preservation, shifts in higher education, the growing role of information technology, increasing use of mobile devices, patron-driven e-book acquisition, evolving models of scholarly communication, developing staff to meet new challenges, and changing user behaviors and expectations.
This document discusses the challenges facing libraries in maintaining relevance in the digital age. It outlines how libraries must undergo fundamental changes, including becoming more user-centric, rethinking their missions, re-engineering operations, and embracing new technologies. The author provides examples from their own library of changes made, such as renovating spaces, increasing digital collections and services, and reallocating resources. The conclusion emphasizes that libraries must adapt and lead change in order to remain relevant to the educational and research missions they support.
Keynote presentation at the Lita Forum, Albuquerque. Research and learning practices are enacted in technology rich environments. New tools support digital workflows and the volume and variety of research and learning outputs are growing. Libraries are working to support these new environments and to connect their services to them.
The document discusses trends that will impact the future of libraries and reference services. It examines 23 trends, such as an aging population, the sharing economy, drones, makerspaces, and the internet of things. The document suggests libraries may need to change reference services to address these trends. This could include providing more remote services using technology, expanding instructional roles, and curating information to help the community understand current issues. The goal is for libraries to meet evolving community needs and remain relevant.
This document discusses e-resources and information literacy. It describes Libraries Thriving, a nonprofit organization dedicated to building a positive future for libraries. It discusses several studies on challenges students face with research in the digital age. Common frustrations include overwhelming information, lack of context, unfiltered search results, and not finding citable sources. The document also discusses the value of librarian and faculty collaboration, technology trends, and provides examples of initiatives at different institutions to improve student learning and use of e-resources.
Kail & La Placa Ricords - E-resources and information literacy: the next step
ALA LLAMA Presentation 2012
1. LLAMA
LOMS PELS
Future Quest:
Creating a Vision for
Academic Libraries
Presented at ALA
Annual Conference
Anaheim 2012
2. What is
PELS?
Library Leadership and Management
Association (LLAMA), Library Organization and
Management Section (LOMS), Planning and
Evaluating Library Services (PELS)
Join LLAMA, then get involved
Participate in free webinars and other great
programming
Take advantage of unique networking
opportunities
You don’t need to be a dean or director to join
3. Presenters
Cesar Caballero, University Librarian/Dean,
California State University, San Bernardino, CA
Dr. Richard Moniz, Director of Library Services,
Johnson & Wales University, Charlotte, NC
Joe Eshleman, Instruction/Reference Librarian,
Johnson & Wales University, Charlotte, NC
Janet Bishop, Coordinator, Archives and
Special Collections Associate Professor
Colorado State University Libraries Fort Collins,
CO
Kari Lucas, Head, Access Services, University
of California San Diego Libraries, San Diego, CA
4. About our
Survey
Committee Meetings
Exploration/Discussion of the Literature
Creating the Survey
“Next Step” Discussion Today with Library
Leaders (ALA)
Continuing the Discussion (ALA Connect)
5. Survey
Demographics
Sample of 49 respondents
75% with 11 years or more of
experience (42% with 20+ years)
46% from libraries with more than a
$5,000,000 budget
47% consider their library medium in
size
71% consider 50% or more of their job
administrative
6. Which of the following services are you currently
using in your library? You may choose more than
one.
Self-Service Checkout
Lending E-Readers
Outsourcing
Discovery Tools
Mobile Apps
Offering E-books
Social Media
0% 20% 40% 60% 80% 100%
7. e-books
Is your library providing enough e-
book content?
Is your e-book content accessible via
mobile devices?
Do you use a discovery tool that limits
for e-books?
8. Social Media
Librarians need to learn to use it
effectively in the marketing and
delivery of library content.
Social media communications should
be reviewed and edited just like print
media.
9. How would you rate the following planning elements
(or topics) for use in planning services in academic
libraries in the next 3-5 years?
Very
Important
10. Understanding
and
Responding to
2009 – UNCC hired an anthropologist User’s needs
to conduct ethnographic studies
Structured and open-ended interviews
Open forums
Usability testing of the web site
Print and virtual easels
Complete redesign of the library
and web site based on a wide
variety of data
11. Skills needed
Quick survey of University of North by future
Carolina at Greensboro MLIS librarians
faculty on top 4 skills
Interpersonal skills
Teaching skills
Entrepreneurial with new
technology
Problem solving abilities (especially
with regard to information)
12. What would you define as the single greatest
challenge to academic libraries (especially as it
relates to leadership and management)?
46 Responses – term frequency
need(s) 14 budget (s) 11 staff 5 changing 6
resources 10 economic 5 users 5 challenge 4
services 9 money 4 people 4
value 6 costs 4
shrinking 4
10
39 28 14
13. “I think the growing gap in age between middle and senior administrators
and newer or younger individuals to the profession is something to
consider… while we have also as a profession hosted various leadership
sessions, very few have the true skills needed to tackle our libraries of the
future”
“strategic “having an
planning/identifying organization that
emerging needs so aligns with the
that we can be university’s
proactive not mission and
reactive” assessment
data/information
that demonstrates
that connection”
“Being flexible and responsive enough to navigate a rapidly changing world. We
all need to get comfortable being uncomfortable as a colleague likes to say. It's
crucial not only that we meet user needs, but that we be perceived as doing so
in a way that is useful, current, and relevant to our users, as well as appreciated
by our funders. We have to be willing to let go of ALL of our assumptions and
investigate what is really happening and then respond to it in a timely fashion.”
14. Solutions
-budgets
Inventive solutions by libraries that
deal with budget crunches:
collaborative storage networks
open-access content
look for other sources of revenue such as
library grants
beef up longstanding partnerships with other
libraries
determine which scholarly journals and other
materials are truly “must-keep” items
15. Solutions
-leadership
7 Imperatives for Library
Leadership
1. Rethink the operating model
2. Understand and respond to user needs
3. Embrace the concept of continuous
innovation
4. Forge a digital identity
5. Connect with stakeholders in ways that
pure internet companies cannot
6. Expand the metrics
7. Be courageous
16. Which of these academic library service topics would
you say is the single most important moving
forward?
Alignment with institutional mission
Innovation and risk taking
Assessment
Library organization and culture
Current data (real time decision making) and
patron-driven acquisitions
Combined service points
0% 5% 10% 15% 20% 25% 30% 35%
17. Although “Alignment with Institutional Mission” was the top LITERATURE
ranked topic among respondents, a review of the current REVIEW:
literature revealed that “Assessment” was the most discussed The Importance of
of the top three topics: Assessment of
Library Services
and Activities
•“Institutional Mission” -1 hit
•“Strategic Planning” AND “Academic Libraries” -46 hits
•“Change Management” -7 hits
•“Innovation” AND “Academic Libraries” -20 hits
•“Risk-Taking AND Academic Libraries” -0 hits
•“Assessment” AND “Academic Libraries”- 322 hits
Why is
Assessment so
important?
Examples of how we assess services and activities:
Quantitative Assessment
LibQUAL
Qualitative Assessment
“Market Research”-Focus Groups
Advisory Boards
Anthropological Studies on Information-Seeking Behavior
19. “[T]he current economic crisis is accelerating trends that would
have emerged more slowly. It is compelling a rapid rethinking of
how we do business in research libraries and, more
fundamentally, what a research library is going to be.”
Charles Lowry, “Year 2 of the ‘Great Recession’: Surviving the
Present by Building the Future”, 2011
Value that is not valued is not valuable. In the marketplace the value of a consumer good
(such as a car or a toaster) is determined entirely by the consumer…
As Librarians, we pride ourselves on operating outside of the commercial marketplace.
However, whether we like it or not, we are working in an information environment, the
dynamics of which are very much like those of a free market, except that the currency
spent by our “customers” is not money, but time and attention. We procure for our
patrons products (books, articles, etc.) and offer services (bibliographic instruction, one-
on-one research guidance, etc.) that we believe are valuable, and our patrons choose
whether or not to invest time in our offerings based on the value they expect to gain from
doing so.
Rick Anderson, “The Crisis in Research Librarianship”, 2011
20. The necessity of
SERVICES
• Patron-driven models (e.g. acquisitions) •INNOVATION
• Shared services (e.g. “strategic collaboration”) •RISK-TAKING
• Outsourcing •REFOCUSING
• Technology-based innovations •REINVENTION
• Game-Based Learning in Information Literacy
Instruction (e.g. examples used in Horizon Report)
• Web 2.0 Strategies
• Mobile Apps
• Added Services
• GIS initiatives Three major
• Computer/Tech Support areas
• Digitization/Audio/Large-Scale Printing
MARKETING/
FUNDING/FUNDRAISING
OUTREACH
(Revenue beyond legislative funding, tax-
• Branding supported base, and existing endowments)
• “Profile-raising” • Grants
• Donor Cultivation
• For-profit models
21. Table
Discussions
What top issue or issues need to be
addressed and where do we start?
Have we missed something else that could
override all these issues?
How do we prepare for the future?
23. 2010 Top Ten Trends in Academic Libraries: ACRL Research Planning and Review Committee. (June
References
2010). C&RL News, 71(6), 286-292.
Anderson, C. L. (2011). Moving the library agenda forward: Librarians collaborating with the chief library
administrator to cultivate campus constituencies. Journal of Library Administration, 51, 179-188.
Anderson, R. (2011). The crisis in research librarianship. The Journal of Academic Librarianship, 37(4),
289-290.
Bailey, E. (2010). Educating future academic librarians: An analysis of courses in academic librarianship.
Journal of Education for Library and Information Science 51(1), 30-42.
Bryant, A. (March 12, 2011). Google’s quest to build a better boss. New York Times.
Chesnut, M. T. (2011). Recession-friendly library market research: Service learning with benefits. Journal
of Library Innovation, 2(1), 61-71.
Corwin, S. , Hartley, E. & Hawks, H. (2009). The library rebooted. Strategy + Business, 54, 1-12.
Halber, M. (2010). The information commons: A platform for innovation. Journal of Library
Administration, 50, 67-74.
Henry, C. (2011). (2011). E-Content [All things digital]: National scale solutions. Educause Review 46(1).
Howard, J. (2009). Libraries Innovate to counter cuts. Chronicle Of Higher Education, 56(14), A1-A9.
James-Gilboe L. (2010). Raising the library profile to fight budget challenges. The Serials Librarian, 59,
360-369.
24. Johnson, L., Adams, S. & Cummins, M. (2012). The NMC Horizon Report: 2012 Higher Education Edition.
References
Austin, Texas: The New Media Consortium.
(continued)
Lowry, C. B. (2011). Year 2 of the ‘Great Recession’: Surviving the present by building the future. Journal
of Library Administration, 51, 37-55.
Murray, A. (2011). Maximizing an economic recession through strategic organizational repositioning. The
Bottom Line: Managing Library Finances, 24(1), 13-23.
Petrowski, M. J. & Deiss, K. (2009). ACRL 2009 Strategic Thinking Guide for Academic Librarians in the
New Economy. Retrieved from
http://www.ala.org/ala/mgrps/divs/acrl/issues/future/acrlguide09.pdf
Smale, M. A. (2011). Learning thorough quests and contests: Games in information literacy instruction.
Journal of Library Innovation, 2(2)36-55.
Staley, D., & Malenfant, K. (2010). Futures Thinking for Academic Librarians: Higher Education in 2025.
Retrieved from http://www.ala.org/ala/mgrps/divs/acrl/issues/value/futures2025.pdf
Wu, S. K., & Lanclos, D. (2011). Re-imagining the users’ experience: An ethnographic approach to web
usability and space design. Reference Services Review 39(3), 369-389.