The document describes Cherwell Service Management software, highlighting its full suite of ITSM modules, flexible licensing options, ease of implementation, and out-of-the-box ITIL best practices. It provides details on Cherwell's capabilities such as customizable processes, real-time dashboards, mobile access, integration features, and self-service portal for reducing service desk volume. The document promotes Total ITSM as an authorized Cherwell partner that can provide demonstrations and assistance with implementation.