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APAC online travel landscape
Webinar
2 September 2015
Your hosts
Kevin May
Senior Editor & Moderator
Tnooz
Gene Quinn
CEO & Producer
Tnooz
Your presenters
Tai Parata
Director, Online Business
Sabre
Mirza Juddani
CEO & Founder
Skiddoo
Poll no. 1
Where are you located?
Poll no. 2
What industry segment do you represent?
Poll no. 3
What percentage of your business
comes from APAC?
7©2015 Sabre GLBL Inc. All rights reserved.
APAC Online Travel Landscape
Tai Parata, Director, Online Business, Sabre
Mirza Juddani, CEO & Founder, Skiddoo
Kevin May, Senior Editor & Moderator, Tnooz
Gene Quinn, CEO & Producer, Tnooz
8©2015 Sabre GLBL Inc. All rights reserved.
Agenda
Introduction1
APAC OTA Trends Tai Parata2
APAC Travel & Technology Trends Tai Parata/ Mirza Juddani3
Roundtable Discussion Group4
Audience Q&A5
9©2015 Sabre GLBL Inc. All rights reserved. 9
APAC OTA Trends
Tai Parata, Director Online Business APAC
10©2015 Sabre GLBL Inc. All rights reserved.
The numbers
APAC OTA Gross bookings and share of the online
and total travel market (2013-2017)
OTAs growing to
16% of total market
44% of all online
bookings
11©2015 Sabre GLBL Inc. All rights reserved.
India
41%
Korea
26%
Australia
15%
Taiwan
6%
HK
5%
SG
3%
NZ
2%
PH
2% ID
1%
GDS channel online country share YTM June 2015
Data: GDS numbers only. Does not include supplier direct sales by Legacy carriers or LCCs
Source: MIDT
India driving the volume with big
players like Makemytrip, Yatra,
Cleartrip
Markets like SG/HK which attract
a lot of interest are relatively small
markets
12©2015 Sabre GLBL Inc. All rights reserved.
50%
45%
40%
35%
30%
25%
20%
15%
10%
5%
0%
AUKRTWHKSG IN
YTM Jun 2014 vs
YTM Jun 2015
33%
12%
36%
50%
30%
14%
1%
24%
12%
1%
2013 vs 2014
10%
23%
Source: MIDT
GDS channel – stronger growth in 2015
13©2015 Sabre GLBL Inc. All rights reserved.
•  Content
–  Fragmented content sources
–  High net fare usage
–  Differential fare distribution
•  Ecommerce infrastructure
–  Payment gateways and options
–  Response times
•  LCC penetration
•  Mobile penetration
Unique aspects of APAC for OTAs
14©2015 Sabre GLBL Inc. All rights reserved. 14
APAC Travel and Technology Trends
Tai Parata, Director Online Business APAC
15©2015 Sabre GLBL Inc. All rights reserved.
SKIDDOO Launched in 2011, Skiddoo now operates in 3 markets
that include Australia, Singapore and Philippines
Through Technology developments, Skiddoo are able
to offer the widest range of flights in APAC markets
Skiddoo focus is to expand to the wider APAC markets
by using technology to competre against the
traditional model
16©2015 Sabre GLBL Inc. All rights reserved.
Online
Business Model
01 / Be the ‘Lowest Cost to Ticket’ provider in the market
02 / Rely on low cost highly scalable API led services platform
03 / Focus on Millennial & Gen X who are high adopters of ecommerce & social platforms
Minimal
technology
infrastructure
risk
Ability to deliver
customer
experience @
lowest cost
Strong cash
generation
17©2015 Sabre GLBL Inc. All rights reserved.
Travel and Technology Trends
1
Mobility
2
Expansion
3
Low-cost
Carriers
(LCC)
4
Morphing
business
models
5
Beyond
flights
18©2015 Sabre GLBL Inc. All rights reserved.
Mobility
9%	
  
18%	
  
28%	
  
38%	
  
48%	
  
17%	
  
25%	
  
32%	
  
39%	
  
46%	
  
25%	
  
52%	
  
58%	
  
66%	
  
73%	
  
2013	
   2014	
   2015	
   2016	
   2017	
  
Mobile	
  Share	
  of	
  OTA	
  gross	
  bookings	
  
India	
   Japan	
   China	
  
China mobile
penetration > laptop
Averages hide peaks
19©2015 Sabre GLBL Inc. All rights reserved.
Mobility
China and India require strong mobile strategies Qunar.com Q2 2015 report excerpt:
Mobile revenues for the second quarter of 2015
were RMB600.1 million (US$96.8 million), an
increase of 321.7% year-on-year, representing
68.1% of total revenues.
Ctrip.com Q1 2015 comments from CEO: Cumulative mobile app
downloads reached approximately 800 million by the end of first quarter,
an increase of over 550% from a year ago. Mobile channels accounted
for around 70% of total online transactions this quarter.
Makemytrip Q1 earnings call:
“…growth in India standalone online hotels
fueled by over 200% growth on transactions
coming from mobile channel during this quarter,"
said Deep Kalra, Group Chairman and
Group CEO.
Cleartrip Press release April 2015:
53% of the total traffic emanates from the
mobile channels…. over 70% of our mobile
customers are now using mobile as their only
channel for transactions. Also, this quarter,
Cleartrip’s transactions grew by a whopping
214% YOY where mobile now accounts for
40% of overall transactions.
20©2015 Sabre GLBL Inc. All rights reserved.
Mobility – UI adaptions
•  Mobile marketing is different by culture
MakemytripCtrip
Building depth in
•  Product range
•  Search options
•  Integration
•  Payment methods
•  Pricing differential
21©2015 Sabre GLBL Inc. All rights reserved.
Expansion and growth
•  Larger APAC player
–  Getting deeper because market is huge
–  Some diversifying
–  Strategic alliances
•  New gen players
–  Nimble, fast and meta driven expanding quickly
•  Global OTAs had to work hard
–  Hotels specialist done well
–  Full service OTAs found it difficult due to content acquisition
•  Meta entry
–  European OTAs enter via meta
22©2015 Sabre GLBL Inc. All rights reserved.
LCC penetration is very high
Source: Capa 2014
LCC % SHARE OF SEAT CAPACITY – 2014
26%	
  
11%	
  
22%	
  
7%	
  
8%	
  
9%	
  
14%	
  
20%	
  
29%	
  
31%	
  
35%	
  
42%	
  
47%	
  
54%	
  
57%	
  
0%	
   10%	
   20%	
   30%	
   40%	
   50%	
   60%	
   70%	
  
USA	
  
NZ	
  
Australia	
  
Taiwan	
  
Hong	
  Kong	
  
China	
  
Japan	
  
Sth	
  Korea	
  
Vietnam	
  
Singapore	
  
Thailand	
  
Philippines	
  
India	
  
Malaysia	
  
Indonesia	
  
23©2015 Sabre GLBL Inc. All rights reserved.
LCC pushing out legacy carriers on domestic routes
Source: Capa 2014
LCC SEAT CAPACITY BY DOM & INT – 2014
30.7%	
  
15.9%	
  
25.1%	
  
9.3%	
  
16.9%	
  
37.3%	
  
40.9%	
  
60.8%	
  
57.2%	
  
64.5%	
  
61.6%	
  
63.1%	
  
11.6%	
  
6.8%	
  
16.8%	
  
7.2%	
  
8.3%	
  
8.3%	
  
9.0%	
  
13.3%	
  
17.0%	
  
31.3%	
  
23.3%	
  
25.8%	
  
17.9%	
  
50.3%	
  
42.2%	
  
0.0%	
   10.0%	
   20.0%	
   30.0%	
   40.0%	
   50.0%	
   60.0%	
   70.0%	
  
USA	
  
NZ	
  
Australia	
  
Taiwan	
  
Hong	
  Kong	
  
China	
  
Japan	
  
Sth	
  Korea	
  
Vietnam	
  
Singapore	
  
Thailand	
  
Philippines	
  
India	
  
Malaysia	
  
Indonesia	
  
InternaMonal	
   DomesMc	
  
24©2015 Sabre GLBL Inc. All rights reserved.
•  Is a core business requirement for OTAs
•  Fragmented content
•  Cash flow management
•  Technical/operational complications
•  Point of sale pricing
•  Compete with direct pricing
Impact of LCC
25©2015 Sabre GLBL Inc. All rights reserved.
New business models and business drivers
•  B2B online only players
–  fastest growing models
•  Meta/ Marketplace/OTA players
–  Customers choice
•  Meta going OTA
–  Controlling the quality
•  Seamless OTAs
–  Point of sale: (Online/ offline) + Sale device
26©2015 Sabre GLBL Inc. All rights reserved.
Beyond flights - changing content mix
•  Accommodation-based product
–  Race to get product depth in China and India
–  Large diversification of revenue base with leading OTA
–  Slow pick up in dynamic packaging
–  Deals sites helped drive villas sales and highlighting ancillary revenue
•  Content diversification through acquisition and investment
–  Expedia
–  Priceline
–  Ctrip
–  Makemytrip
27©2015 Sabre GLBL Inc. All rights reserved.
•  APAC OTAs are experiencing high growth
•  Net fare/LCC/mobile penetration are key differentiators for APAC
•  A strong, locally tailored mobile strategy is vital in region
•  Content fragmentation, especially with LCC provide challenges
•  OTAs are moving and morphing quickly to the environment
Summary and Roundtable Discussion
Q & A
Thank you!
Send your questions and comments to kevin@tnooz.com
Replay and presentation will be available on www.tnooz.com
30©2015 Sabre GLBL Inc. All rights reserved.
APAC Online Travel Landscape
Tai Parata, Director, Online Business, Sabre
Mirza Juddani, CEO & Founder, Skiddoo
Kevin May, Senior Editor & Moderator, Tnooz
Gene Quinn, CO & Producer, Tnooz

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Top 5 trends emerging in APAC travel landscape

  • 1. APAC online travel landscape Webinar 2 September 2015
  • 2. Your hosts Kevin May Senior Editor & Moderator Tnooz Gene Quinn CEO & Producer Tnooz
  • 3. Your presenters Tai Parata Director, Online Business Sabre Mirza Juddani CEO & Founder Skiddoo
  • 4. Poll no. 1 Where are you located?
  • 5. Poll no. 2 What industry segment do you represent?
  • 6. Poll no. 3 What percentage of your business comes from APAC?
  • 7. 7©2015 Sabre GLBL Inc. All rights reserved. APAC Online Travel Landscape Tai Parata, Director, Online Business, Sabre Mirza Juddani, CEO & Founder, Skiddoo Kevin May, Senior Editor & Moderator, Tnooz Gene Quinn, CEO & Producer, Tnooz
  • 8. 8©2015 Sabre GLBL Inc. All rights reserved. Agenda Introduction1 APAC OTA Trends Tai Parata2 APAC Travel & Technology Trends Tai Parata/ Mirza Juddani3 Roundtable Discussion Group4 Audience Q&A5
  • 9. 9©2015 Sabre GLBL Inc. All rights reserved. 9 APAC OTA Trends Tai Parata, Director Online Business APAC
  • 10. 10©2015 Sabre GLBL Inc. All rights reserved. The numbers APAC OTA Gross bookings and share of the online and total travel market (2013-2017) OTAs growing to 16% of total market 44% of all online bookings
  • 11. 11©2015 Sabre GLBL Inc. All rights reserved. India 41% Korea 26% Australia 15% Taiwan 6% HK 5% SG 3% NZ 2% PH 2% ID 1% GDS channel online country share YTM June 2015 Data: GDS numbers only. Does not include supplier direct sales by Legacy carriers or LCCs Source: MIDT India driving the volume with big players like Makemytrip, Yatra, Cleartrip Markets like SG/HK which attract a lot of interest are relatively small markets
  • 12. 12©2015 Sabre GLBL Inc. All rights reserved. 50% 45% 40% 35% 30% 25% 20% 15% 10% 5% 0% AUKRTWHKSG IN YTM Jun 2014 vs YTM Jun 2015 33% 12% 36% 50% 30% 14% 1% 24% 12% 1% 2013 vs 2014 10% 23% Source: MIDT GDS channel – stronger growth in 2015
  • 13. 13©2015 Sabre GLBL Inc. All rights reserved. •  Content –  Fragmented content sources –  High net fare usage –  Differential fare distribution •  Ecommerce infrastructure –  Payment gateways and options –  Response times •  LCC penetration •  Mobile penetration Unique aspects of APAC for OTAs
  • 14. 14©2015 Sabre GLBL Inc. All rights reserved. 14 APAC Travel and Technology Trends Tai Parata, Director Online Business APAC
  • 15. 15©2015 Sabre GLBL Inc. All rights reserved. SKIDDOO Launched in 2011, Skiddoo now operates in 3 markets that include Australia, Singapore and Philippines Through Technology developments, Skiddoo are able to offer the widest range of flights in APAC markets Skiddoo focus is to expand to the wider APAC markets by using technology to competre against the traditional model
  • 16. 16©2015 Sabre GLBL Inc. All rights reserved. Online Business Model 01 / Be the ‘Lowest Cost to Ticket’ provider in the market 02 / Rely on low cost highly scalable API led services platform 03 / Focus on Millennial & Gen X who are high adopters of ecommerce & social platforms Minimal technology infrastructure risk Ability to deliver customer experience @ lowest cost Strong cash generation
  • 17. 17©2015 Sabre GLBL Inc. All rights reserved. Travel and Technology Trends 1 Mobility 2 Expansion 3 Low-cost Carriers (LCC) 4 Morphing business models 5 Beyond flights
  • 18. 18©2015 Sabre GLBL Inc. All rights reserved. Mobility 9%   18%   28%   38%   48%   17%   25%   32%   39%   46%   25%   52%   58%   66%   73%   2013   2014   2015   2016   2017   Mobile  Share  of  OTA  gross  bookings   India   Japan   China   China mobile penetration > laptop Averages hide peaks
  • 19. 19©2015 Sabre GLBL Inc. All rights reserved. Mobility China and India require strong mobile strategies Qunar.com Q2 2015 report excerpt: Mobile revenues for the second quarter of 2015 were RMB600.1 million (US$96.8 million), an increase of 321.7% year-on-year, representing 68.1% of total revenues. Ctrip.com Q1 2015 comments from CEO: Cumulative mobile app downloads reached approximately 800 million by the end of first quarter, an increase of over 550% from a year ago. Mobile channels accounted for around 70% of total online transactions this quarter. Makemytrip Q1 earnings call: “…growth in India standalone online hotels fueled by over 200% growth on transactions coming from mobile channel during this quarter," said Deep Kalra, Group Chairman and Group CEO. Cleartrip Press release April 2015: 53% of the total traffic emanates from the mobile channels…. over 70% of our mobile customers are now using mobile as their only channel for transactions. Also, this quarter, Cleartrip’s transactions grew by a whopping 214% YOY where mobile now accounts for 40% of overall transactions.
  • 20. 20©2015 Sabre GLBL Inc. All rights reserved. Mobility – UI adaptions •  Mobile marketing is different by culture MakemytripCtrip Building depth in •  Product range •  Search options •  Integration •  Payment methods •  Pricing differential
  • 21. 21©2015 Sabre GLBL Inc. All rights reserved. Expansion and growth •  Larger APAC player –  Getting deeper because market is huge –  Some diversifying –  Strategic alliances •  New gen players –  Nimble, fast and meta driven expanding quickly •  Global OTAs had to work hard –  Hotels specialist done well –  Full service OTAs found it difficult due to content acquisition •  Meta entry –  European OTAs enter via meta
  • 22. 22©2015 Sabre GLBL Inc. All rights reserved. LCC penetration is very high Source: Capa 2014 LCC % SHARE OF SEAT CAPACITY – 2014 26%   11%   22%   7%   8%   9%   14%   20%   29%   31%   35%   42%   47%   54%   57%   0%   10%   20%   30%   40%   50%   60%   70%   USA   NZ   Australia   Taiwan   Hong  Kong   China   Japan   Sth  Korea   Vietnam   Singapore   Thailand   Philippines   India   Malaysia   Indonesia  
  • 23. 23©2015 Sabre GLBL Inc. All rights reserved. LCC pushing out legacy carriers on domestic routes Source: Capa 2014 LCC SEAT CAPACITY BY DOM & INT – 2014 30.7%   15.9%   25.1%   9.3%   16.9%   37.3%   40.9%   60.8%   57.2%   64.5%   61.6%   63.1%   11.6%   6.8%   16.8%   7.2%   8.3%   8.3%   9.0%   13.3%   17.0%   31.3%   23.3%   25.8%   17.9%   50.3%   42.2%   0.0%   10.0%   20.0%   30.0%   40.0%   50.0%   60.0%   70.0%   USA   NZ   Australia   Taiwan   Hong  Kong   China   Japan   Sth  Korea   Vietnam   Singapore   Thailand   Philippines   India   Malaysia   Indonesia   InternaMonal   DomesMc  
  • 24. 24©2015 Sabre GLBL Inc. All rights reserved. •  Is a core business requirement for OTAs •  Fragmented content •  Cash flow management •  Technical/operational complications •  Point of sale pricing •  Compete with direct pricing Impact of LCC
  • 25. 25©2015 Sabre GLBL Inc. All rights reserved. New business models and business drivers •  B2B online only players –  fastest growing models •  Meta/ Marketplace/OTA players –  Customers choice •  Meta going OTA –  Controlling the quality •  Seamless OTAs –  Point of sale: (Online/ offline) + Sale device
  • 26. 26©2015 Sabre GLBL Inc. All rights reserved. Beyond flights - changing content mix •  Accommodation-based product –  Race to get product depth in China and India –  Large diversification of revenue base with leading OTA –  Slow pick up in dynamic packaging –  Deals sites helped drive villas sales and highlighting ancillary revenue •  Content diversification through acquisition and investment –  Expedia –  Priceline –  Ctrip –  Makemytrip
  • 27. 27©2015 Sabre GLBL Inc. All rights reserved. •  APAC OTAs are experiencing high growth •  Net fare/LCC/mobile penetration are key differentiators for APAC •  A strong, locally tailored mobile strategy is vital in region •  Content fragmentation, especially with LCC provide challenges •  OTAs are moving and morphing quickly to the environment Summary and Roundtable Discussion
  • 28. Q & A
  • 29. Thank you! Send your questions and comments to kevin@tnooz.com Replay and presentation will be available on www.tnooz.com
  • 30. 30©2015 Sabre GLBL Inc. All rights reserved. APAC Online Travel Landscape Tai Parata, Director, Online Business, Sabre Mirza Juddani, CEO & Founder, Skiddoo Kevin May, Senior Editor & Moderator, Tnooz Gene Quinn, CO & Producer, Tnooz