Top 10 tips for every retailer
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This document outlines 10 service tips for retailers. The tips include choosing a positive attitude, recruiting great staff, getting the team structure right, providing a "wow" customer experience inside and outside the store, keeping enthusiasm levels high, seeing things from the customer's perspective, building rapport with customers, viewing complaints as opportunities, differentiating your business, getting feedback, and taking responsibility for service. The overall message is that great service starts from the top and should be a focus for any retailer wanting to succeed.
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Aa isp oc chapter day in the life of a winning rep and manager 081414
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This document outlines the agenda for a business planning workshop. The agenda includes sessions on designing and planning a business, business structure and intellectual property, registering a business with Companies House, and a finance workshop. There will also be breaks for lunch and networking. The workshop facilitator is Dr. David Bozward and it includes icebreakers and exercises to identify customer needs, benefits, and business models.
Company Culture - E kickstart preso - GNGF & intrustIT
The document discusses the importance of company culture for business success and employee retention. It notes that companies with strong cultures have outperformed the market and that creating an engaging culture is a top challenge for HR leaders. Specific strategies discussed for building culture include focusing on employee values fit during hiring, using feedback tools to regularly check-in on employee engagement, and implementing programs like open-book management to foster transparency and involvement. The presenters aim to help other businesses develop high-performing cultures through these and other best practices.
Final Intern Project
This document outlines a plan to improve employee retention at Nordstrom. It analyzes current retention rates and identifies opportunities to enhance the hiring and training processes. The plan proposes introducing video interviews to streamline hiring, expanding new employee training from 3 to 4 days to provide more in-depth product and systems training, and implementing follow up programs like N-Hanced to strengthen relationships with new hires. The overall goal is to decrease turnover in the Southwest region by 10% within one year by implementing these improvements.
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Top 10 tips for every retailer
- 1. 10 Service Tips for Every Retailer Jonathan Winchester
- 2. The 80% - 8% Rule
- 3. “You don’t have a great business without great service”
- 4. 8 May 2014 Presentation Title
- 5. •Choose your attitude •Your first impression to your team counts •Get out of the office! No. 1: The Fish Smells From The Head Down!
- 6. No. 2: Recruiting Great Staff • Upbringing • Parents • Experience service • Induction • Product • Service • Monitoring and rewards • Drama • Working P/T • Leaders at school
- 7. 1. Who is your most important customer? 2. Structure – blank piece of paper 3. Every business has the awkward squad 4. Weed out the Negative Influencers 5. 1/3 of our life is working – enjoy it! No. 3: Getting the Team Right
- 8. • Zone your business • Allocate staff member to an area • Checklists • Link to Appraisal • Regular Reviews - Daily – 5 minutes • Allows you to work “on the business” • Saves you loads of time! Make your Life Easier
- 9. No. 4: Where is the Wow? Website Phone Roadside Outside the Shop Car Park
- 11. No. 4: Where is the Wow? Website Phone Roadside Outside the Shop Car Park Inside the Shop Exiting the Business
- 12. No. 5: The “E” Factor Enthusiasm • Recruiting • Group Huddle – give the team purpose • Keep the “E” levels up • Appreciate “The Moment of Truth”
- 13. The Moment of Truth
- 14. • Stop the Backdoor Approach • A Great Team Exercise 30 minutes 3 Areas of the business What’s Good What needs Improving Take quick action No. 6: “Look through the Customer’s Eyes” 8 May 2014 Presentation Title
- 15. No. 7: Chit Chat v’s Rapport Weak • Weather • Weekend • What’s going on EASY Strong • Products • Events • Changes • How to’s • The Team ENERGY
- 16. Try This • 2 x 2 • 4 x 4 • 8 x 8 • 16 x 16
- 18. No. 8: Complaints are Gifts
- 20. No. 9: 8 May 2014 Presentation Title “It is better to be Different than Better”
- 22. McGees - Ireland
- 24. And finally….
- 25. No. 10: Feedback is the Breakfast of Champions Weak Strong
- 26. Mystery Shopping Benefit 1: Third Party Feedback Benefit 2: Reward the Team Benefit 3: “Your Bug Bears” Benefit 4: Ongoing Service Improvement Benefit 5: Profits Improve
- 27. At the End of the Day
- 29. Service is up to YOU..... and only YOU!