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Top 10 Strategic Predictions
for 2016 and Beyond:
The Future Is a Digital Thing
Daryl Plummer
Smart-StartEvolving Nexus"Robos" Rising
Device mesh Information of everything
Adaptive security architecture
New IT Reality
Mesh app and service architecture
IoT architecture and platformsAdvanced systems architecture
Digital Mesh Smart Machines
Continuous and ambient experience
3D printing materials
Machine learning
Autonomous agents and things
Three Things to Consider …
The relationship between people and machines will go
from cooperative, to co-dependent, to competitive1
"Smartness" is being applied across the fabric
of the work environment2
The Nexus of Forces is evolving into a new set
of scenarios3
It's said that, given enough time, an infinite number of
monkeys could write the entire works of Shakespeare
Could robowriters
do it in a matter
of hours?
By 2018, 20% of all business content
will be authored by machines1
CIO:
Identify opportunities to adopt automated
content generation services now
Near-Term Flag:
Next year, watch for a hiring freeze on
copywriters in favor of robowriting solutions
Analysis by: Karen A. Hobert, Martin Kihn
The "Robos" Have Already Begun to Rise
Machines will create significant
amounts of business content
Have you ever
wondered how
narrative science
could be used
to enhance
your job?
But how much
help can we
afford to give?
A Co-Dependent Relationship Can Be Beneficial
1 Million
New IoT devices
will be purchased
every hour of every
day in 2021
By 2018, 6 billion connected things
will be requesting support2
IT Leaders:
Start viewing "things" as
customers of services
and learn to market to
them and to satisfy their
nonhuman requests
Analysis by: Jenny Sussin, Jim Tully, Kristin Moyer and Don
Scheibenreif
By 2020, autonomous software agents
outside of human control will participate
in 5% of all economic transactions
3
CIOs: Study technologies
based on crypto-currencies to
become familiar with the
predominant decentralized
value-exchange platforms
Use pattern matching
algorithms to detect
robothieves
Analysis by: Magnus Revang, Ray Valdes, and David
Furlonger
If you found out
your dog was an android,
would you still love it?
If you found out
your boss
was a robot,
would you obey
its directives?
By 2018, more than 3 million workers
globally will be supervised by a "roboboss"4
IT Leaders:
Train managers to focus on
"human" issues such as creative
leadership, worker relations and
strategic planning
Analysis by: Whit Andrews, Frances Karamouzis, Ken Brant,
Helen Poitevin, Tom Austin and Diane Morello
Students hacking the school system
Connected Systems Offer More Openings to Attack
Cars remotely hijacked
Smart Systems Exacerbate the Problem
Smart buildings offer multiple
interconnected attack
surfaces
By YE18, 20% of smart buildings will
have suffered from digital vandalism5
Digital Officers:
Commission algorithms to
detect and avoid obscenities
introduced from outside
the business
Technology managers:
Establish firewalls for
HVAC controls
Analysis by: Richard Marshall and Rob Smith
$10 billion
By 2018, smart machine
technology
revenues will surpass
Talent
is the next smart
machine battleground
NO
POACHING
By 2018, 50% of the fastest-growing
companies will have fewer employees
than instances of smart machines
6
IT leaders: Establish a role for
governance and management of
a hybrid ecosystem consisting of
employees and smart machines
CIOs: Promote the use of smart
machine technology for higher
leverage as a supplement to
hiring people
Analysis by: Frances Karamouzis and Magnus Revang
Active biometrics
are scary
Our faces and voices
are our signatures
Passwords
are annoying
By YE18, customer digital assistants will
recognize individuals by face and voice
across channels and partners
7
CIOs:
Enable customer-led
rules of engagement
with an opt-in "pull
approach" to avoid
perceived privacy
threats
Analysis by: Adam Sarner
Worries about system
data will be dwarfed by
concerns over personal
behavioral and health data
Monitoring the Employee
Another Step Toward Quantifying the "self"
By 2018, 2 million employees will be
required to wear health and fitness tracking
devices as a condition of employment
8
IT leaders:
Establish policies for
gaining employee
permission to share
fitness data with
wellness providers
Analysis by: Angela McIntyre, Sylvain Fabre, and Adrian Leow
From Single
Task Apps …
To Complex
Human
Interactions …
The Post-Mobile/Post-App Era is Coming
By 2020, smart agents will facilitate 40%
of mobile interactions, and the post-app
era will begin to dominate
9
IT leaders:
Evaluate virtual personal assistants
(VPAs) for workforce productivity
Develop cloud services with open
VPA APIs
Assess security and privacy
concerns for potential data leakage
Analysis by: Richard Marshall, Van Baker, Adrian Leow, Charles
Smulders, Ray Valdes and Jason Wong
Today:
Stop Blaming Cloud
Security
Cloud service providers
are more secure than
the average enterprise
data center
Tomorrow:
Start Growing Your
Cloud Security
Responsibility
Customer errors
and security gaps
have always been
THE key vulnerability
Through 2020, 95% of cloud security
failures will be the customer's fault10
IT leaders:
Use cloud access security brokers to
discover if your SaaS is exposing
sensitive data internally or externally
Security Leaders:
Do not assume that the security of small
or regional cloud providers is as good as
large or global cloud providers
Analysis by: Jay Heiser
The Future Is Ours
#GartnerSYM
© 2015 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or it’s affiliates.
 Top Strategic Predictions for 2016 and Beyond: The Future is a Digital Thing
Daryl C. Plummer and others (G00291252)
 Gartner's Top Strategic Predictions for 2015 and Beyond: Digital Business Is
Driving 'Big Change'
Daryl C. Plummer and others (G00269904)
 Smart Machines Demand a Smart Approach to IT Asset Management
Victoria Barber and Hank Marquis (G00274396)
 Smart Machines See Major Breakthroughs After Decades of Failure
Tom Austin (G00291251)
Recommended Gartner Research

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Top 10 Strategic Predictions for 2016 and Beyond

  • 1. Top 10 Strategic Predictions for 2016 and Beyond: The Future Is a Digital Thing Daryl Plummer
  • 3. Device mesh Information of everything Adaptive security architecture New IT Reality Mesh app and service architecture IoT architecture and platformsAdvanced systems architecture Digital Mesh Smart Machines Continuous and ambient experience 3D printing materials Machine learning Autonomous agents and things
  • 4. Three Things to Consider … The relationship between people and machines will go from cooperative, to co-dependent, to competitive1 "Smartness" is being applied across the fabric of the work environment2 The Nexus of Forces is evolving into a new set of scenarios3
  • 5. It's said that, given enough time, an infinite number of monkeys could write the entire works of Shakespeare Could robowriters do it in a matter of hours?
  • 6. By 2018, 20% of all business content will be authored by machines1 CIO: Identify opportunities to adopt automated content generation services now Near-Term Flag: Next year, watch for a hiring freeze on copywriters in favor of robowriting solutions Analysis by: Karen A. Hobert, Martin Kihn
  • 7. The "Robos" Have Already Begun to Rise Machines will create significant amounts of business content Have you ever wondered how narrative science could be used to enhance your job?
  • 8. But how much help can we afford to give? A Co-Dependent Relationship Can Be Beneficial 1 Million New IoT devices will be purchased every hour of every day in 2021
  • 9. By 2018, 6 billion connected things will be requesting support2 IT Leaders: Start viewing "things" as customers of services and learn to market to them and to satisfy their nonhuman requests Analysis by: Jenny Sussin, Jim Tully, Kristin Moyer and Don Scheibenreif
  • 10. By 2020, autonomous software agents outside of human control will participate in 5% of all economic transactions 3 CIOs: Study technologies based on crypto-currencies to become familiar with the predominant decentralized value-exchange platforms Use pattern matching algorithms to detect robothieves Analysis by: Magnus Revang, Ray Valdes, and David Furlonger
  • 11. If you found out your dog was an android, would you still love it? If you found out your boss was a robot, would you obey its directives?
  • 12. By 2018, more than 3 million workers globally will be supervised by a "roboboss"4 IT Leaders: Train managers to focus on "human" issues such as creative leadership, worker relations and strategic planning Analysis by: Whit Andrews, Frances Karamouzis, Ken Brant, Helen Poitevin, Tom Austin and Diane Morello
  • 13. Students hacking the school system Connected Systems Offer More Openings to Attack Cars remotely hijacked
  • 14. Smart Systems Exacerbate the Problem Smart buildings offer multiple interconnected attack surfaces
  • 15. By YE18, 20% of smart buildings will have suffered from digital vandalism5 Digital Officers: Commission algorithms to detect and avoid obscenities introduced from outside the business Technology managers: Establish firewalls for HVAC controls Analysis by: Richard Marshall and Rob Smith
  • 16. $10 billion By 2018, smart machine technology revenues will surpass Talent is the next smart machine battleground NO POACHING
  • 17. By 2018, 50% of the fastest-growing companies will have fewer employees than instances of smart machines 6 IT leaders: Establish a role for governance and management of a hybrid ecosystem consisting of employees and smart machines CIOs: Promote the use of smart machine technology for higher leverage as a supplement to hiring people Analysis by: Frances Karamouzis and Magnus Revang
  • 18. Active biometrics are scary Our faces and voices are our signatures Passwords are annoying
  • 19. By YE18, customer digital assistants will recognize individuals by face and voice across channels and partners 7 CIOs: Enable customer-led rules of engagement with an opt-in "pull approach" to avoid perceived privacy threats Analysis by: Adam Sarner
  • 20. Worries about system data will be dwarfed by concerns over personal behavioral and health data Monitoring the Employee Another Step Toward Quantifying the "self"
  • 21. By 2018, 2 million employees will be required to wear health and fitness tracking devices as a condition of employment 8 IT leaders: Establish policies for gaining employee permission to share fitness data with wellness providers Analysis by: Angela McIntyre, Sylvain Fabre, and Adrian Leow
  • 22. From Single Task Apps … To Complex Human Interactions … The Post-Mobile/Post-App Era is Coming
  • 23. By 2020, smart agents will facilitate 40% of mobile interactions, and the post-app era will begin to dominate 9 IT leaders: Evaluate virtual personal assistants (VPAs) for workforce productivity Develop cloud services with open VPA APIs Assess security and privacy concerns for potential data leakage Analysis by: Richard Marshall, Van Baker, Adrian Leow, Charles Smulders, Ray Valdes and Jason Wong
  • 24. Today: Stop Blaming Cloud Security Cloud service providers are more secure than the average enterprise data center Tomorrow: Start Growing Your Cloud Security Responsibility Customer errors and security gaps have always been THE key vulnerability
  • 25. Through 2020, 95% of cloud security failures will be the customer's fault10 IT leaders: Use cloud access security brokers to discover if your SaaS is exposing sensitive data internally or externally Security Leaders: Do not assume that the security of small or regional cloud providers is as good as large or global cloud providers Analysis by: Jay Heiser
  • 26. The Future Is Ours #GartnerSYM © 2015 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or it’s affiliates.
  • 27.  Top Strategic Predictions for 2016 and Beyond: The Future is a Digital Thing Daryl C. Plummer and others (G00291252)  Gartner's Top Strategic Predictions for 2015 and Beyond: Digital Business Is Driving 'Big Change' Daryl C. Plummer and others (G00269904)  Smart Machines Demand a Smart Approach to IT Asset Management Victoria Barber and Hank Marquis (G00274396)  Smart Machines See Major Breakthroughs After Decades of Failure Tom Austin (G00291251) Recommended Gartner Research