This resume summarizes the career of Antoinette (Toni) McTygue, who has over 30 years of experience in enterprise technology solutions architecture and leadership. Some key points: - She currently works as a Solutions Architect/Director and has held portfolio ownership and leadership roles at companies such as Tech Mahindra and AT&T. - Her specialties include leadership, remote service management, data center facility configuration, and IT process design. - Notable achievements include cost savings through contract renegotiation and process improvements, implementing backup power solutions to reduce downtime, and streamlining work request processes. - She has experience managing teams, projects, and accounts in roles such as Portfolio

1. ANTOINETTE (TONI) L. MCTYGUE Toni.McTygue@gmail.com • 972-948-4260 • Denver, CO
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Solutions Architect/Director
Portfolio owner with a successful career in enterprise technology planning
implementation and improvement from procedures to data center facility planning,
and full lifecycle management of operating systems and applications. Experienced and
capable leader of diverse and remote teams of engineers and specialists.
Specialties
leadership –negotiation – remote servicemanagement – portfolio ownership – data center facility configuration –
failover design and planning –IT Directorship –Process and procedure design, Dev Ops planning.
Selected Career Highlights
 Reduced outsource costs by $100K per month by rewriting a Statement Of Work and
the processes to accurately definerequired work quality.Negotiated the final contract
signoff of all deliverables with the Vendor Manager. The template in use as a standard.
 Saved data loss costs dueto abruptshutdowns by identifying,proposingand
implementing a backup power supply ‘lifesupport’solution. In an actual emergency
shutdown shortly after implementation, all personnel exited safely with servicedown
for just45 minutes duringa graceful shutdown and reboot.
 Eliminated $60K/week in clientdowntime costs by evaluatingthe work request process
from end to end, identifyingfailurepoints and process gaps,presentinga solution
business caseand leadingtheteam through a rollingimplementation.
Professional Experience
Tech Mahindra Denver, CO 2014 to 2017
A global IT outsourcing company based in Pune, India subsidiary of Mahindra and Mahindra based in Mumbai
India; a large Indian multinational with holdings in diverse industries from tractors to finance.
Portfolio Director, AT&T account
Responsiblefor support, management and coordination of application needs for ATT (clients) with interfaces,
networks and servers.Managingthe workloads,prioritization and personnel associated with this effort. Manage
12 directteams, 6 projects teams and then varied teams for system and databasesupport.
 One of fiveProgram Directors that lead the successful transition fromATT&T to Tech Mahindra.
Formed and led transition team that implemented the architecture, systems, applicationsand the
responseand content contact tree (with applicableallowancefor global support).
 Set process flowfor application-lifecycleand trained leads to adopt with their applications.
 Negotiated contracts between AT&T and Tech Mahindra for billingoutsidework.
 Lead implementation of Dev Ops automation, Collaboration (ShiftLeft) and AGILE process acrossour
project of applications.
AT&T, Operations Solution Group (OSG) Dallas TX 2007 to 2014
Support division for all application development, monitoring and maintenance of database and operating systems.
AT&T merged with Southwestern Bell (SBC) and adopted the AT&T name. Technology outsourced to Tech Mahindra
Sr. Technical Architect/0SG Solutions Architect 2007-2014
Responsiblefor reviewing implementation, faulty processes and basic troubleshooting on 30 assigned
applications.
 Authored business casefor largeapplication module re-architectureand won approval for a re-write
upgrade to eliminateerrors and increasefunctionality for users.
 Redesigned the system team structure for operations to improve collaboration,productivity and
efficiency.
 Developed and wrote the user and administrator coursefor the ‘Knowit’ system.

2. ANTOINETTE (TONI) L. MCTYGUE Toni.McTygue@gmail.com • 972-948-4260 • Denver, CO
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 Retired nation- wide system to new applicationsensuringsecurity,accessibility and failover usefor
new application.
SBC: Sr. Tech Arch. (IDC and DCO) 2001 - 2007
Responsiblefor mappingof the floor and any equipment to includestatus,monitoring, system and network
structure with location and detail information.
 Consulted with engineering firms to diagramand author a basemodel enterprise strategic operation.
 Implemented data floor standards and diagrams and mapping acrossand under equipment locations
(underfloor fiber and power – above network and failover/storage) for equipment standards and
locations.
 Automated ticketing and troublereporting system.
 Authored specificationsfor heatingand cooling,power failover and fiber mapping system of database
system floors.
Technical Director/Associate Director 1996-2001
Responsiblefor managingteam, prioritizingand generatingsolutions for nation-wideSun Support to include
anythingthat interfaced with a Sun server, and all ‘compatibilities’.
 Established equipment vendor test evaluation.Recommended provisioningsolutions and server
platformenvironments which was adopted as the standard for how servers and equipment were
introduced into the operating environment.
 Set automatic security patch releasetest before implementation across themultipleUnix configuration
(Sun) ATT nationwide
 Set cross matrix standard checkingand collaboration between Sun based systems supportingdifferent
disciplines (Fraud,SMS800, Web,)
IBM: International Business Machines. West Lake TX 1994 - 1996
Open Systems Center Consultant/Rep
Member of Dynamic Response Team responsiblefor evaluations,recommendations and implementations with
HPUX operatingsystem, common interfaces and networks.
 Advised and documented configuration and competitive analysis for IBMUNIX to other vendors
includingHewlett Packard. Developed class for this in- depth overview.
 Authored AS400 analysiswhich precipitated huge compatibility changein the AS 400 system.
Hall-Mark Electronics Corporation/H.P.. Dallas Texas 1992-1994
Senior Systems Analyst/Engineer
Motorola Computer Systems Dallas Texas 1983-1992
Principle/Senior Instructor 1989 – 1992
Instructor 1988 – 1989
Senior Electronics Engineer 1987 – 1988
Field Engineer 1983 – 1985
California State University at Sacramento Sacramento, CA 1983
Computer Information Operator
United States Air Force, Based in Omaha NE and Hahn, Germany ___ 1976-1982
Staff Sergeant/1st Lieutenant
Specialistin troubleshooting,installation,repair,and modification of electronic avionicsnavigation and associated
equipment. Ensured security of documentation was in concert with Avionics.
Education
MIS, Masters in Information Systems Motorola and University of Chicago,Schaumburg
UNO and Maryland University for minors in social science,related to Criminal Justiceand JuvenileDelinquency.
B.S. in Electronic Science/EE (USAFA and CSUS) Minor in Mathematics, Military Science/strategic thinkingand logic
in concert with EE from USAFA and CSUS.

3. ANTOINETTE (TONI) L. MCTYGUE Toni.McTygue@gmail.com • 972-948-4260 • Denver, CO
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Resume Addendum
Certifications and Memberships
 ITIL Re-certification/updateV3 – July/Aug. 2010 (on –going through 2015)
 IEEE
 7x24 Exchange (Data Center Engineers) Lone Star Chapter
 Heartsavers and YMCA instruction team
 Certified Professional Instructor (highestlevel):Motorola Technical University.(Master Information
Systems – Schaumberg Ill)
 Certified HP Computer Engineer (HPCE) and Systems Engineer (HPSE).
 Criteria Reference Qualified for professional coursedevelopment and teachingat any level.
 Certified Client/Server Integration Specialist(1996-97).Global Service
 Licensed AT&T System V 3 & 4 Unix internals
 Multi-Vendor Network specialistqualified through IBM Global Network Residence.
 Other qualificationsarelinked to educational courses listed below.
External:
Andover Web Clientuser interfaceDCSO HP 9000 Series 800 F, G, H, and I HP
Rack coolingtheory (APC) DCSO Business Server Hardware Maintenance and
TroubleshootingHP
Data Center consolidation seminar (7x24)
DCSO
HP-UX Workstation Administration Series 300,400,
and 700 HP
Rack consolidation DCSO HP-UX System Administration Series 800 HP
Server/IT demands on Data Center technology
DCSO
AT&T Unix Internals. AT&T, N. J. Motorola
Engineering from Rack out for high density
configurations DCSO
Shell Programmingin Unix I, II,and III. Moto
POSIX programming (HP-UX) SBC/SBMS C Language/Programming. Moto
Unison Maestro user/administration SBMS Sun Installation & Networking: Sun Micro Moto
Advanced NNM 4.1 - HP University SBMS SunOS (4.0.3 and 4.1) Advanced Moto
MPP concepts Pyramid/Siemens SBMS Unix Sysadm, Release 3 & 4 Diffs. AT&T Moto
NT 4.1 Server Global Knowledge SBC Unix Advanced Sysadm, Release4. AT&T Moto
ManagingSystem Performance. SBMS Wide/Local Area Networking Advanced Moto
New Features/Functions of HP-UX 9.0/10.0
SBMS
MPC and programmed application courseMoto
HP Network Administration IBM V-68/88 Sys. Admin. & Advanced Admin. Moto
AIX Advanced System Administration IBM TrainingTechniques for Managers (train mgmt.) Moto
IBM Multivendor Networking Residency IBM Criterion Referenced Instruction,Mager and Pipe
Association Motorola
HP OpenView Network Node Management
Series IBM
Effective Speaking and Human Relations Moto
NetView for AIX Implementation Workshop
IBM
Six Sigma Motorola
HP 9000 Model 715 HardwareTraining.
HP/Hallmark
Instructor TrainingAdvanced Motorola-
Presentation Skills Advanced Motorola

4. ANTOINETTE (TONI) L. MCTYGUE Toni.McTygue@gmail.com • 972-948-4260 • Denver, CO
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Recent Awards and Achievements:
 Dev Ops owner/AGILE implementation lead (thru end of 2016)
 RISE trainer and contributor (Summer 2015)
 Associateof the month (Tech Mahindra March 2015)
 Distinguished leader programand Key Performer 2009 – 2014 (ATT IT)
 Received outstandingleadership 2 times in a row (ATT) (2011 and 2012)
 Received award for selection,contract and transition to new training
o system allowingsupportof system to go to standard ITsupport(ATT/HR research and
development area)
 Received award for successful deployment of automatic billingruns for Cingular wireless (Telegence)
 Designed lifesupport system fail over for Internet Data Center/Hosting
o (ATT)
 Designed new cabinets for correct airflowand architectureof Data
o Center/Systems with APW/Write Line LLC
 Published through Motorola (Unix/Solaris and Systems Field/Engineer
o training)
 Published through IBM for :
 Competitive analysis overviewHP/IBM Unix systems
 "Quick Start" (AGILE process for new customers end to end)
Black Hawk, Augustana and Iowa city/Georgetown for Music Performance/Woodwind major B.A. (part/2 years was
earned while in H.S.) before EE and above activities.(Approx.1972 – 1976)
Interests
Workingtowards masters in physical/sports medicinethrough Yoga/Yoga fit/Alliance.
Teach Yoga classes- level 5 certification
A & M parent association
Music supportfor region.
DAR (Daughters of the American Revolution)
Heart Savers and YMCA instruction team
Snow Ski