Clifford Holt Resuem
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Clifford Holt has 8 years of experience in customer service and currently works as a Customer Advocate for CareSource, where he provides quality service by responding to member and provider requests. He has previously worked as a Fork Lift Driver for Carter Express and a Customer Service Representative for Grainger Industrial Supply. Holt is currently seeking a business communication degree from Sinclair Community College and has certifications in serving small business customers and computer operations.
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Clifford Holt Resuem
- 1. CliffordHolt 4407 SoftwoodLn,45424, OH | (H) 937-331-8611 | holt.clifford@gmail.com ProfessionalSummary An energeticself-starterwhoiscreative andcan workindependentlyorwithateam.Is enthusiastic whenitcomesto workand can maintaina positive attitudeunderchangingworkcircumstances. Possessesgoodworkethicsthatmake long-termrelationshipswithcustomerspossible.My8 yearsin customerservice professionhasgivenme skillsandexperiencethatcan positivelycontribute tothe successof your company.I possessstrongleadershipskillsthatallow me toprioritize workassignments. Work History CustomerAdvocate 1 CareSource - 230 N.Main St. Dayton,Ohio45402 9/2011 to / • Provide qualityService byImmediatelyRespondingtothe Memberand/orProvidersRequests and Complaints,AndAppropriatelyRoutingIssuestothe CorrectDepartmentforTimelyResolution • AssistMedicaidandMEDICARE members/providersWithBenefit,Claims,AndOtherInquiries. • BuildAndStrengthenMemberRelationshipsByProvidingQualityCustomerService. • Assist ProviderwithRoutine ServicingInquiresIncludingButNotLimitedTo;Verifying Eligibility,ExplanationOf Benefits,ClaimsAndAppeal Procedures • EngagedIn A Phone Queue;RequiredToSit/standForLongPeriodsOf Time • Act as a mentorTo newhire employees • EnsuringAll HIPAA AndState Requirements/regulationsAre AdheredTooAtAll Times,In ExistingAndFuture LinesOf Business Fork LiftDriver Carter Express - 1655 Capstone Way,VandaliaOhio45377 3/2009 to 2/2011 • Operate SitdownForklift • Unloadand Load Automotive PartfromDockedTrucks • Stock AndStack SkidsOf Automotive PartsInDesignatedAreaUsingForkLift. • ExcelledInMeetingOnTime DeliveryShipmentOf Parts. CustomerService Representative
- 2. GraingerIndustrial Supply - 2321 Needmore Road,Dayton,Ohio10/2005 to 2/2009 • Provide Professional CustomerCare ToCustomers,Contractors,AndSmall BusinessPartners. • My AssignedTaskWasTo IdentifyCustomerNeedsAnd ProvideThemWithThe ToolsAnd EquipmentTheyNeedToHelpThemGet projectsDone efficiently,ByUsingVariousResourcesSuchAs: SAPComputerOperatingSystemsWhichContainGraingerDatabasesWithCustomerInformationAnd Over100, 000 GraingerParts, AlsoUsingOur GraingerCatalog. • PerformedShippingDuties,InventoryControl,StockingShelves,AndCashHandling.Certified LiftTruck and Wave Driver. Education SinclairCommunityCollege - 444 West 3rd Street,Dayton,OH 45402 • Business CommunicationPresently SeekingDegree With50CreditHrs. Grainger- 2321 Needmore Road,Dayton,OH45414 • Certifications,SMALLBUSINESSCertificate Of CompletionCST1070:ServingSmall Business Customers,ThroughGraingerIndustrial Supply. ComputerTechnology Miami ValleyCareerTechnologySchool - 6800 Hoke Road, Clayton,OH45315 • Certificate Of CompletionComputerOperations