The webinar discusses maximizing the efficiency of virtual card payments and supplier acceptance, focusing on integration challenges within the travel industry. Presenters share insights on benefits like fraud reduction, financial incentives, and case studies demonstrating successful integration with hospitality partners, such as Kerzner International. The session concludes with a discussion on improvements in authorization processes and call center efficiencies resulting from enhanced integration strategies.

1. Maximizing virtual card
efficiencies and supplier
acceptance
Webinar
October 9, 2013

2. K
Kevin May
Editor & Moderator
Gene Quinn
CEO & Producer
Your hosts

3. Lior Collins
Director, Applications
Kerzner North America
Nicole Tackett
Manager,
Global Product and
Marketing
WEX Virtual
Deena Jones
Senior Product
Manager, Travel
WEX Virtual
Today’s Presenters

4. Maximizing Virtual Card Efficiencies and
Supplier Acceptance
October 9, 2013
©2013 WEX Inc. Confidential and proprietary.

5. • WEX Overview
• WEX Travel: how does it work?
• Integration challenges between buyers and suppliers
• Integration Case Studies: Global Hotel Companies
• Kerzner International Integration Case Study
©2013 WEX Inc. Confidential and proprietary.
Agenda

6. ©2013 WEX Inc. Confidential and proprietary.
WEX Overview
Nicole Tackett
Nicole.Tackett@wexinc.com
Manager,
Global Product and Marketing
WEX Virtual

7. ©2013 WEX Inc. Confidential and proprietary.
Who We Are

8. ©2012 WEX Inc. Confidential and proprietary.
WEX Global Growth

9. ©2013 WEX Inc. Confidential and proprietary.

10. 10©2013 WEX Inc. Confidential and proprietary.
WEX Travel: How Does It Work?

11. Virtual Payments
Benefits
• Reduction in fraud and misuse
• Financial rebate incentive
• Timely transfer of funds globally
• Automation of reconciliation
• Cost and process improvement
• One-time use, secure account number
• Global payment platform
• Real-time processing
• Transaction specific controls
• Enhanced data quality
©2013 WEX Inc. Confidential and proprietary.
WEX Travel: A New Approach

12. ©2013 WEX Inc. Confidential and proprietary.
Virtual Payments
Card-less/virtual
Append data
• Real-time processing
• Vendor notified
• One-time use, secure account
number
• Transaction specific controls
• Direct, seamless interface with ERP
• Batch processing
• Buyer initiated or Vendor paid
• One-time use, secure account
number
• Transaction specific controls
• Direct, seamless interface with ERP
WEXCardWEXCard
WEX Travel: Dynamic Payment Options

13. IT Automation Benefits
• WEX pioneered single-use B2B virtual card payments, 13 years experience
• No upfront or ongoing fees for implementation and software
• Seamless, nimble integration with existing systems via web service
• Updates do not require code change
• Capacity to support 24/7 environments
©2013 WEX Inc. Confidential and proprietary.
WEX Travel: IT Innovation

14. ©2013 WEX Inc. Confidential and proprietary.
Hospitality Payment Integration
Deena Jones
Deena.Jones@wexinc.com
Senior Product Manager
WEX Travel

15. Complex Hospitality Reservation Network
©2013 WEX Inc. Confidential and proprietary.

16. • Each distribution channel integration creates
potential VCC* processing challenges and
reservation discrepancies
• GDS* and reservation systems do not have a
standard field to identify single use virtual
card vs. physical card payment type
©2013 WEX Inc. Confidential and proprietary.
Integration: Complexities & Challenges
*VCC-Virtual Credit Card
*GDS- Global Distribution System

17. • Proactively review authorization data by hotel chain to identify trends
• Evaluate customer (OTA’s and travel companies) call center volume and/or call
reason to identify potential integration issues
• Conduct deeper analysis to identify source issue
• Develop resolutions for improved efficiency
©2013 WEX Inc. Confidential and proprietary.
WEX’s Initiative to Drive Efficiency

18. Trend:
• Authorization declines across hotel chain
Analysis:
• Revealed that PMS* was attempting the
authorization of WEX account multiple
times between reservation creation date
and check-in date.
Solution:
• Worked with the hotel chains on PMS
changes to be implemented at the hotel
properties
Results:
• OTAs and travel companies saw a
reduction of false/positive alerts on
decline authorizations
• Hotel suppliers experience reduction in
declined authorization attempts
©2013 WEX Inc. Confidential and proprietary.
Case Study #1: Authorization Data Trends
*Property Management System

19. Trend:
• Significant increase of call center call
volume noted by particular Online Travel
Agency from a specific hotel chain
Analysis:
• Identified authorization attempts for
incidentals were being attempted
• Authorization code was not available
when posting transaction
Solution:
• Aligned with hotel supplier on operating
procedures for non-compliant properties
Results:
• Reduced call center costs and declines
Case Study #2: Increased Call Volume

20. ©2013 WEX Inc. Confidential and proprietary.
Hotel Case Study
Lior Collins, Director Applications

21. • Kerzner has its own proprietary Central Reservations System which powers its call
center (Chameleon) and Booking Engine (branded websites)
• Integration platform developed with many systems such as the GDS* and partner
systems
• Kerzner integrated with three large travel partner systems (Expedia, Synxis, and HBSi
to ensure efficient and real-time ARI (Availability, Rates, and Inventory) and
Reservations process
• The reservations process also integrates into a Revenue Management System thus
allowing for optimization of rates, etc
• Alleviating the manual processing of inventory distribution and manual reservation
entry allows for fast, reliable, and last minute reservation capabilities
©2013 WEX Inc. Confidential and proprietary.
Kerzner Case Study

22. Profile Routing: Based on the OTA profile associated to reservation Kerzner
has taken advantage of the Property Management System integration for
separate folios
System Configuration Settings/Mapping Tables: Where necessary, mapping
and configuration allows for handling of unique or complex reservation
rules (reservation statuses, guarantee types, payment rules, etc)
Real time ARI and Reservations: The goal is to always serve up last-minute
availability and rates to our partners to ensure they have ability to sell us
at all times
©2013 WEX Inc. Confidential and proprietary.
KCRS* Kerzner Central Reservation System
Custom Integration Efficiencies

23. • Simplified processing of OTA/partners financial responsibility
upon creation of reservation via interface
• Complete end-to-end testing…when a new travel partner is
added full testing of reservation including validation in Central
Reservation System and Property Management System
• Less work for AR team on property as they are able to have
settled folios prior to checkout – no AR cycle/management.
©2013 WEX Inc. Confidential and proprietary.
WEX Travel: Successful Integration

24. • Guaranteed payment
• No need to invoice travel companies
• Faster payment of receipts
• Global payment platform
• Simple and intuitive for staff to process payment
• No hardware/software installation
©2013 WEX Inc. Confidential and proprietary.
WEX Acceptance Benefits for Kerzner

25. Thank You!
Nicole Tackett
Nicole.Tackett@wexinc.com
Manager,
Global Product and Marketing
WEX Virtual
Deena Jones
Deena.Jones@wexinc.com
Senior Product Manager,
Travel
WEX Virtual
WEX Virtual
We see corporate payments
differently
©2013 WEX Inc. Confidential and proprietary.
Lior Collins
Lior.Collins@kerzner.com
Director, Applications,
Kerzner North America

26. K
Q & A

27. K
Thank You!
Replay and presentation from today’s webinar will be
available at www.tnooz.com
Please send your questions to kevin@tnooz.com