The document discusses the rising trend of 'open booking' where employees book business travel outside company policies, with 40% of travel being unmanaged. It emphasizes the need for companies to adapt by utilizing mobile technology and allowing flexibility in bookings while capturing necessary data for compliance and cost management. Concur offers solutions to bridge the gap between employee autonomy and corporate control, promoting a win-win for both parties in business travel.

1. Open booking
A winning itinerary for
business travel 2.0

2. Your
leakage
can be
sealed.
“Open booking,” or “leakage” occurs when
employees book business travel outside
company policy or through unapproved
channels. It’s not a new problem, but a trend
that is on the rise.
40%
of business travel is unmanaged.*
50%
of employees book outside
their companies’ travel program.**
*Source: PhoCusWright’s U.S. Business Traveler: Managed, Unmanaged, and Rogue 2012 Report
**Source: According to internal research conducted by Carlson Wagonlit Travel

3. Stronger
data equals
smarter
travel.
Whether increasing the return or decreasing
the investment, managing travel requires data
typically gathered through employee compliance.
This data helps:
Negotiate better deals.
Identify trends, and control
and reduce spend.
Track service levels and monitor
to ensure travelers are supported.
Meet “duty of care” obligations
and design a sustainable travel program.

4. So why do
employees
book their
own travel?
Easy access
to travel apps.
Enticing
personal perks.
98%
believe they’re
getting a better deal
for their company.*
*Source: GBTA Report, 2013

5. Millennials
are ready
for take-off.
This tech-savvy generation
will account for nearly
50%
of spending on business
flights by the year 2020.
Incredibly mobile. They expect access
to information on any device, at any time,
from any source.
Incredibly social. They enjoy sharing
travel plans and staying connected.
Incredibly cool. They’re accustomed
to innovation and great design.
Source: According to BCG research

6. Welcome to Travel 2.0,
where everybody wins.
The way we travel for business is changing for good,
which, actually, is good news for everyone.
Gone is the need to choose between the insight and
control your company needs and the flexibility travelers
expect. Here are some tips for creating harmony
between travel behavior and your compliance policies.

7. Go mobile.
Because they do.
With more than half of mobile web users shopping
for hotel rooms, flights and car rentals, mobile-booking
capabilities are a must. If it can’t be accessed
anywhere, at anytime, techy travelers are much less
likely to use it.
Tip: Let them use favorite apps, but capture the data regardless of how the
booking was made. TripLink from Concur can help gather reservation data,
apply company policies and ensure you can find employees in the event of
a travel disruption.

8. Open it up.
Employees will better accommodate your travel
spending parameters if you expand your processes,
and enable them to:
• Book anywhere — provided data is captured.
• Book with anybody — as long as suppliers are safe.
• Book anything (first class, limos, etc.) — if price
meets the traveler’s per diem.
Tip: A company may not be ready to implement a new policy. So start with
one of the above and expand slowly. Also give travelers access to Concur
Mobile and TripIt Pro to accommodate mobile/social solutions within travel
policy.

9. Support the savvy.
When techy travelers understand your policy they’re
more apt to comply - so make following that policy
simple and intuitive.
For instance, remind travelers about hotel amenities
like breakfast and Wi-Fi, or that a taxi from the airport
to the city center should cost less than $40.
Tip: Concur simplifies the travel process by highlighting company-preferred
vendors, color-coding lowest-fare options and prompting travelers when
they choose a vendor outside company policy.

10. Options are optimal.
Nothing undermines a traveler’s trust like the feeling
they’re not seeing all possible options. They’re used
to having it all at their fingertips - so make sure they’re
privy to every available travel choice.
Tip: Concur provides a broad selection of choices based on traveler
preferences and corporate policies. You have access to multiple Global
Distribution Systems (GDS), exclusive direct connects, your corporate
discounts and Internet-only fares.

11. Solving for social.
Travel managers can maintain employee
satisfaction by working within their social universe.
And by employing an effective digital and social
platform, you can quickly convey any disruptions
to travelers.
Tip: Employees want to stay connected wherever they are. Concur mobile
solutions enables the sharing of travel plans with anyone.

12. Open booking lets
everyone travel in
harmony.
To ensure efficient business travel for all, there
must be a harmonious marriage of policy, technology,
and satisfaction.
Concur bridges the gap between employees’ beloved
travel apps, and the control businesses need. Your
employee maintains travel autonomy, and your
company secures data and travel management —
no matter where the booking takes place.
It’s a huge win, all around.

13. Check out how to turn flexibility into visibility at
www.concur.com/en-us/everybodywins