The document discusses IBM Tivoli Live, a Software as a Service (SaaS) solution designed to enhance IT service management by providing monitoring services, performance management, and operational efficiencies. It highlights the increased operational costs faced by clients, emphasizing the need for better service response amidst rising cost pressures and new risks. The suite includes a flexible monitoring service with no additional hardware required, allowing clients to manage their IT environments effectively, while also offering tools for service management and automation based on IT Infrastructure Library (ITIL) standards.

1. IBM Smarter Business 2011 19 oktober i Stockholm

2. IBM Tivoli Live A new way of managing your IT services Olle Äng System Services Area Leader IBM Nordic [email_address]

4. The real IT costs influencing the results – the operations costs Energy and cooling costs has grown 8-fold 5 10 15 20 25 30 35 40 45 50 50 100 150 200 250 300 Costs (billion USD) 0 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 0 1996 Source: IDC, ”Worldwide Server Power and Cooling Expense 2006-2010”, document no. 203598 Units installed (million units) Cost for the platform Operation, handling and administrative costs has grown 4-fold

5. In today’s economic environment, clients are telling us they need heightened focus on three essential areas… Higher service expectations - Improve efficiencies across the business. Respond to new opportunities quickly. Rising cost pressures - Shorten ROI, remove complexities. New risks and threats - Increase collaboration, but in a protected way. Support anywhere, anytime access. … while acting with a sense of speed and urgency. Page

6. Tivoli Live - A SaaS product family Software as a Service (SaaS) is a software delivery model, in which software is delivered and managed remotely over the Internet. Perpetual License Model Software as a Service Integration Pre-packaged Customer makes buying decisions and is integrator of all components of the IT value stack Customer makes application buying decisions. Provider makes buying decisions on components of the IT value stack Application Services Middleware Operating System Servers, Storage Network Infrastructure Application Services Middleware Operating System Servers, Storage Network Infrastructure Page

7. Tivoli Live Monitoring Services An affordable suite of infrastructure health and performance management services based out-of-the-box IBM Tivoli Monitoring

8. IBM Tivoli Live – monitoring services Solution Description : IBM Tivoli Live – monitoring services provides a flexible, affordable suite of infrastructure health and performance management services based on out-of-the-box IBM Tivoli Monitoring (ITM) software and Global Technology Services server resource management. For customers who need infrastructure monitoring capabilities for their existing environment without deploying additional hardware and administrative staff . Primary components of the service include internet-based connectivity to client infrastructure, server and application monitoring, performance and capacity reporting, selected alert self-enablement, and dynamic reporting . Private hosted model with a dedicated virtual image for each client Page

9. Tivoli Live Monitoring Services Value Simple and Fast Simple to Use - IBM provides self-install scripts for data collection agents, self-help guides and maintains infrastructure for delivery of Tivoli software Near Instant Time to Value – No hardware and software to purchase; installation tasks limited to data collection Self-Service – Focus on Operations management not tool administration Cost Effective – Monthly rate covers both service delivery and software capabilities, including updates to latest Tivoli releases World Class – Based on Generally Available IBM Tivoli monitoring software, in use today across thousands of clients Upgradeable – Common software foundation makes it easier to switch to fully managed services or on-premise software deployment in the future Visibility Control Automation Availability Optimization

10. Application Stack TCR ITM Warehouse Proxy ITM Summarization & Pruning Agent DB2 Tivoli Data Warehouse TEPS TEMS NodeWatch Notify RedHat V5 Advanced Platform w/ Virtualization IBM Premise ITM ITM ITM Customer Customer Premise System x Platform Architecture View Agentless No VPN required No traffic initiated into customer environment. All traffic is initiated outbound from customer network Target 2 week deployment Internet

11. Tivoli Live Monitoring - End to End Coverage of IT Environments “ Touchless” Monitoring Operating System Monitoring (Windows, Linux, Unix) – no need to deploy an agent on every resource HTTP (URL monitoring) SNMP & Script (Ping) Network device monitoring Distributed Monitoring Robust, agent-based monitoring of applications and infrastructure OS (Windows, Linux, Unix, AIX HP-UX, Sun Solaris, IBM i) Virtual Servers (VMWare, Citrix, MS Hyper-V) Databases (DB2, Sybase, Oracle, Microsoft SQL) Web Servers (Websphere / Java J2EE Application Servers) Microsoft Windows Servers Applications (SAP, IBM Domino Servers, IBM Lotus Notes, Microsoft Active Director, Microsoft Exchange, Microsoft IIS Server, Microsoft .NET, Sharepoint, Biztalk) IBM Systems Director (HW monitoring) Performance Services Historical analysis and reports on usage – good for capacity planning and analysis Can leverage data from Touchless and Distributed or use separate data collection Measure, Baseline and Analyze the Service and Transactions Page Virtual

12. Tivoli Live Monitoring Services – building on Tivoli SW strengths Utilizing already available capabilities in IBM’s Tivoli Monitoring (ITM) and ITCAM software products. Several of the above platforms already supported by TLMS - more will be supported later on.

13. Tivoli Live Monitoring Services – building on Tivoli SW strengths Utilizing already available capabilities in IBM’s Tivoli Monitoring (ITM) and ITCAM software products. Several of the above platforms already supported by TLMS - more will be supported later on. Virtual Servers and Clustering Virtual Servers and Clustering Linux Linux Unix Unix OS/400 OS/400 z/OS z/OS Windows Windows Operating Systems Operating Systems AIX AIX Database Database SQL SQL Oracle Oracle Sybase Sybase Informix Informix DB2 DB2 Exchange .Net Biztalk Commerce Content Manager Host Integration ISA Server Sharepoint Portal Exchange .Net Biztalk Commerce Content Manager Host Integration ISA Server Sharepoint Portal Application and Collaboration Application and Collaboration Domino Domino Tuxedo Tuxedo Siebel Siebel SAP SAP Web Environment Web Environment IIS IIS Business Integration Business Integration CICS CICS Web Services Web Services IMS IMS MQ MQ MQ Integrator MQ Integrator Infrastructure Infrastructure VMware VMware Citrix Citrix Clustering Clustering Universal Agent Universal Agent Agentless or Agent Adapter OPAL solutions (100+ packages) Microsoft Message Queue and more … . Blackberry Micromuse Oracle Oracle NetWeaver NetWeaver JBoss JBoss SunOne SunOne Apache Apache Virtual Servers and Clustering Virtual Servers and Clustering Linux Linux Unix Unix OS/400 OS/400 z/OS z/OS Windows Windows Operating Systems Operating Systems AIX AIX Database Database SQL SQL Oracle Oracle Sybase Sybase Informix Informix DB2 DB2 Exchange .Net Biztalk Commerce Content Manager Host Integration ISA Server Sharepoint Portal Exchange .Net Biztalk Commerce Content Manager Host Integration ISA Server Sharepoint Portal Application and Collaboration Application and Collaboration Domino Domino Tuxedo Tuxedo Siebel Siebel SAP SAP Web Environment Web Environment IIS IIS Business Integration Business Integration CICS CICS Web Services Web Services IMS IMS MQ MQ MQ Integrator MQ Integrator Infrastructure Infrastructure VMware VMware Citrix Citrix Clustering Clustering Universal Agent Universal Agent Agentless or Agent Adapter OPAL solutions (100+ packages) Microsoft Message Queue and more … . Blackberry Micromuse Oracle Oracle NetWeaver NetWeaver JBoss JBoss SunOne SunOne Apache Apache ITCAM and ITM Capabilities Application and Collaboration Domino Tuxedo Siebel SAP Infrastructure VMware Citrix Clustering Oracle NetWeaver JBoss SunOne Apache WebLogic WebSphere WebLogic WebLogic WebSphere WebSphere Application and Collaboration Domino Tuxedo Siebel SAP Infrastructure VMware Citrix Clustering Oracle NetWeaver JBoss SunOne Apache WebLogic WebSphere WebLogic WebLogic WebSphere WebSphere

14. Tivoli Live monitoring services Landing Page

15. IBM Tivoli Enterprise Portal (TEP) The Tivoli Enterprise Portal (TEP) is the central location to view and act on contextualized information provided by the system monitors Personalized views (workspaces) based on the user roles and scope Consolidated view and contextual information can significantly reduce mean time to recovery by aiding in “root cause” analysis Centralized visualization of real-time and historical data can help with “intermittent” problems Visualization of physical and virtual resource utilization can highlight areas to contain costs Anything visualized in the TEP is available in the Data Warehouse Page

16. IBM Tivoli Live Monitoring Services – Offering Highlights IBM Tivoli Live Monitoring Services consists of three services; clients can consume these separately or concurrently Single monthly price, inclusive of service delivery and use of the software (list prices shown) Minimum of 25 monitored services, maximum of 500 monitored services, separate maximum of 400 network devices once OS minimum is met One-time on boarding fee 24x7 phone and email support Terms of 90 days, 1, 2 and 3 years Entitles client to the IBM Tivoli Live service Distributed Monitoring Agent-based monitoring of OS and Application Resources (ITM and ITCAM) for deep metrics Self-install Agents Event Notification Internet Portal (Tivoli Enterprise Portal) Best Practices Touch-less Monitoring Agent-less Monitoring of OS and network devices (ITM) for basic up/down status Self-install data collector Event Notification Internet Portal (Tivoli Enterprise Portal) Best Practices Performance Services Historical reporting and trending analysis for capacity planning (GTS Asset) Self-install Agents Internet Portal (will feed into Tivoli Enterprise Portal) Best practices

17. Tivoli Live Service Manager Maximize your IT investments with integrated service delivery capabilities in a Software-as-a-Service (SaaS) model

18. Improves time to value Pre-configured, modular instances allow clients to get started instantly with an on-demand, subscription model Accelerates deployment Clients can start small and grow over time; no hardware to procure, no up-front software licenses, no installation services Reduces complexity Self service, standardization and simplified roles and workflows Leverages existing software Based on enterprise-class software that has been deployed on hundreds of customers and service provider environments IBM Tivoli® Live – service manager Value IBM Cloud Software-as-a-service Employee end user IT Staff ITIL roles and workflows

19. Comprehensive ITIL Capabilities Self-Help, Catalog & Request Management Process Automation Workflows & Fulfillment Reports & Analytics Tivoli Live – service manager ITIL Gold Certified Client Self Help Release Management Asset Management Change Management Incident & Problem Management Service Request Service Catalog Knowledge Management Service Level Management

20. IBM Tivoli Live – service manager provides simple yet powerful service management processes that can be tailored to client needs You have control to: Automate service management processes through IT Infrastructure Library® v3-aligned process flows Buy only the users you need, aligned to ITIL roles Align IT with business through service level management and escalation management Manage Hardware and software assets, Service Catalog, Change and Configuration, and Release Operations. Leverage knowledge management capabilities for speedy resolution of tickets and self-help Monitor operational efficiency through key performance indicators, reporting, dash boards and start center Flexibly configure the application to meet your processes IBM Internet Administrator/Manager “ Combo” User Tivoli Live –service manager Client Employee end user Submits Service Requests No Charge Role-based IT Staff: Service Desk User/Agent Service Catalog User Change & Release Manager Asset Manager

21. Sold by User Role, allowing for increased flexibility and lets the client pay only for what they need Includes robust CMDB and Asset Management capabilities in addition to problem and incident management Based on Tivoli’s Process Automation Engine – all processes are integrated and share common data model Simplified GUIs and interfaces to facilitate quick startup Terms of Offering: Role-based, subscription pricing Service Desk Agent Service Catalog User Change & Release Manager Asset Manager Minimum term (1 year) and volume (25 users) to qualify for offer Standard service supports up to 400 users Phone and e-mail support (24 hour response) Service includes operating tasks such as backup/restore, monitoring, upgrades etc IBM Tivoli® Live – service manager Offering Highlights Tivoli Live – service manager Tivoli Service Request Manager 7.2 (Service Desk and Service Catalog ) Tivoli Change & Configuration Management Database 7.2 Tivoli Release Process Manager 7.2 Tivoli Asset Management for IT 7.2 -Integrated, single Virtual Machine image, with key enablement for different functionality -Simplified GUIs, Roles and Workflows for Ease of Use -Specific user guides and welcome kit for customer self-service -Simple data integration tooling for loading user and asset data

22. IBM Tivoli Live Family – Strategy and Roadmap Based on our existing Integrated Service Management software platform Leverages enhancements made on hundreds of customer deployments Easy migration to on-premise (as an option) Allows clients to start small with fast ROI, then grow as needed Business Mgmt Services (TBSM) Distributed Server Monitoring (ITM & ITCAM for Apps) Touchless Monitoring (ITM & Remote Monitor) Discovery Services (TADDM) Tvivoli Live Monitoring Services Visibility, Control & Automation for Server & Application Availability Service Desk & Catalog (Tivoli SRM) Change & Configuration (Tivoli CCMDB) Release Management (Tivoli RPM) Asset Management (Tivoli AMIT) Tvivoli Live Service Manager Core Service Management Processes for Incident, Problem, Change & Asset End User Monitoring (ITCAM for Transactions) Event Management (Omnibus) Future Capabilities

23. TACK! Olle Äng Systems Service Area Leader IBM Nordic [email_address]