This document discusses IBM Global Technology Services' use of Tivoli software to manage its IT infrastructure and support clients. Key points:
- GTS uses Tivoli to manage over 20,000 server images across its Nordic landscape supporting various industries.
- Tivoli supports GTS' strategy of delivering high quality IT services through 10 product lines like IT strategy, middleware, and security services.
- GTS has a global deployment of Tivoli tools including monitoring, discovery, and asset management to provide standardized solutions.
The Project Network is an independent company founded in 1997 that provides programme management, project management, technical consultancy, and technical solutions services. It has 80 employees and experience working in the UK, Ireland, and wider EMEA region on both domestic and global projects. The company focuses on experienced personality-driven teams that are innovative, pragmatic, and commercially aware.
The document discusses the benefits of switching to video managed services with ACT Conferencing. It notes that managed services can help contain costs with predictable monthly pricing, improve meeting experiences, and boost user adoption of video conferencing. ACT provides comprehensive managed services that include infrastructure management, endpoint monitoring, problem management, room scheduling, and professional services.
Data Center Operational Efficiency RoundtableHerb Hernandez
Presentation from April 19 webinar: Data Center Operational Efficiency Best Practices Video Roundtable. Featuring speakers from IBM, IDC and The NFL. http://bit.ly/LjNaHL
Hur Johnson Controls använder Maximo - PCTY2011IBM Sverige
The document discusses Johnson Controls and their facility management tool Maximo. It provides an overview of Johnson Controls, describing their divisions and global presence. It then discusses Maximo as both a maintenance tool and integrated facility management system. The rest of the document demonstrates how Maximo can be used for various facility management functions like work order creation and tracking, asset management, and reporting.
Omnitech InfoSolutions Ltd. aims to be a global leader in providing technology services for business availability and continuity. It offers infrastructure management, technology services, and enterprise solutions to help organizations increase productivity, predictability, and profitability. Omnitech has over 1000 professionals, a technology center in Mumbai, and a presence in India and countries like the US, Middle East, and Europe.
The client, a leading telecom operator in the Philippines, was facing high operating costs and service level issues due to a decentralized network operations model. Tech Mahindra implemented a centralized Network Operations Centre (NOC) to monitor network performance across the client's 2G and 3G networks. The NOC was delivered within budget and timeline, providing improved network visibility, optimized operations, and reduced costs for the client.
IT service management (ITSM or IT services) is a discipline for managing information technology (IT) systems, philosophically centered on the customer\'s perspective of IT\'s contribution to the business. ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction. The following represents a characteristic statement from the ITSM literature:
Providers of IT services can no longer afford to focus on technology and their internal organization[;] they now have to consider the quality of the services they provide and focus on the relationship with customers.ITSM is process-focused and in this sense has ties and common interests with process improvement movement (e.g., TQM, Six Sigma, business process management, CMMI) frameworks and methodologies. The discipline is not concerned with the details of how to use a particular vendor\'s product, or necessarily with the technical details of the systems under management. Instead, it focuses upon providing a framework to structure IT-related activities and the interactions of IT technical personnel with business customers and users.
The Project Network is an independent company founded in 1997 that provides programme management, project management, technical consultancy, and technical solutions services. It has 80 employees and experience working in the UK, Ireland, and wider EMEA region on both domestic and global projects. The company focuses on experienced personality-driven teams that are innovative, pragmatic, and commercially aware.
The document discusses the benefits of switching to video managed services with ACT Conferencing. It notes that managed services can help contain costs with predictable monthly pricing, improve meeting experiences, and boost user adoption of video conferencing. ACT provides comprehensive managed services that include infrastructure management, endpoint monitoring, problem management, room scheduling, and professional services.
Data Center Operational Efficiency RoundtableHerb Hernandez
Presentation from April 19 webinar: Data Center Operational Efficiency Best Practices Video Roundtable. Featuring speakers from IBM, IDC and The NFL. http://bit.ly/LjNaHL
Hur Johnson Controls använder Maximo - PCTY2011IBM Sverige
The document discusses Johnson Controls and their facility management tool Maximo. It provides an overview of Johnson Controls, describing their divisions and global presence. It then discusses Maximo as both a maintenance tool and integrated facility management system. The rest of the document demonstrates how Maximo can be used for various facility management functions like work order creation and tracking, asset management, and reporting.
Omnitech InfoSolutions Ltd. aims to be a global leader in providing technology services for business availability and continuity. It offers infrastructure management, technology services, and enterprise solutions to help organizations increase productivity, predictability, and profitability. Omnitech has over 1000 professionals, a technology center in Mumbai, and a presence in India and countries like the US, Middle East, and Europe.
The client, a leading telecom operator in the Philippines, was facing high operating costs and service level issues due to a decentralized network operations model. Tech Mahindra implemented a centralized Network Operations Centre (NOC) to monitor network performance across the client's 2G and 3G networks. The NOC was delivered within budget and timeline, providing improved network visibility, optimized operations, and reduced costs for the client.
IT service management (ITSM or IT services) is a discipline for managing information technology (IT) systems, philosophically centered on the customer\'s perspective of IT\'s contribution to the business. ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction. The following represents a characteristic statement from the ITSM literature:
Providers of IT services can no longer afford to focus on technology and their internal organization[;] they now have to consider the quality of the services they provide and focus on the relationship with customers.ITSM is process-focused and in this sense has ties and common interests with process improvement movement (e.g., TQM, Six Sigma, business process management, CMMI) frameworks and methodologies. The discipline is not concerned with the details of how to use a particular vendor\'s product, or necessarily with the technical details of the systems under management. Instead, it focuses upon providing a framework to structure IT-related activities and the interactions of IT technical personnel with business customers and users.
HP Business Technology Optimization for Operations provides a comprehensive set of solutions to automate IT operations tasks and make outcomes more predictable. The solutions are designed to improve efficiency across the service lifecycle from design to retirement. They utilize three key concepts: lifecycle management, automation of operations tasks, and an integrated approach across the value chain. Modular solutions allow enterprises to solve critical problems first and later expand the solution, with components that provide common views and processes.
ManageNow is an IT infrastructure management solution from Fujitsu. It provides standardized management of heterogeneous infrastructures through fully automated management of operating systems, software, and assets. ManageNow aims to optimize daily data center operations, increase availability and productivity, and reduce implementation costs by up to 65% through best practice concepts developed over 10 years of experience.
The document discusses how IT must transform from maintaining technology to delivering business innovation to address the "new normal" gap between business demands and IT capacity. It outlines challenges like innovation being delivered too slowly and current IT being expensive to sustain. The solution presented is for IT to accelerate innovation by leveraging new technologies and the cloud, transform processes through automation and efficiency, and secure systems to reduce risks. CA Technologies is positioned as an expert that can help service providers address these issues and capture new market opportunities through solutions that accelerate, transform, and secure their operations.
Cloud Computing is a model that provides convenient, on-demand access to a shared pool of configurable computing resources like networks, servers, storage, applications and services. These resources can be rapidly provisioned and released with minimal management effort. Cloud services are typically categorized as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), or Software as a Service (SaaS). Cloud computing provides benefits like reduced costs, increased flexibility and scalability, but some organizations have needs that require a hybrid cloud or dedicated hosting approach for security, customization or reliability needs.
MS TechDays 2011 - Simplified Converged Infrastructure SolutionsSpiffy
This document discusses Hitachi Data Systems' cloud strategy and solutions for simplified converged infrastructure. It focuses on Hitachi's participation in Microsoft's Hyper-V Cloud Fast Track partner program. Key points include:
- Hitachi provides reference architectures, bill of materials, deployment guides and services for Microsoft Hyper-V cloud solutions.
- An example solution configuration includes the Hitachi Compute Blade 2000 chassis with Hitachi Adaptable Modular Storage 2500 for Hyper-V virtual machines.
- The solutions aim to quickly provide predictable performance and pave the way for further automation and scaling of infrastructure as a service.
ESEconf2011 - Cruywagen Leon: "Cool ways to work smarter in the cloud"Aberla
Leon Cruywagen discusses how cloud computing can help businesses address challenges through reduced costs, improved security and resiliency, and increased agility. Cloud computing offers a new consumption and delivery model for IT resources on-demand via the internet. IBM is investing in cloud computing to meet internal and client needs through data centers globally and a portfolio of cloud services across planning, building, and delivering clouds. Working with partners, IBM aims to help businesses optimize their cloud journey and take advantage of the opportunities cloud provides.
This document discusses how Lean IT principles can help IT organizations maximize value while minimizing costs. It describes pressures on IT from executives, compliance needs, and the need to improve customer experience. Lean IT is defined as focusing resources on high value deliverables to reduce waste and increase productivity. The document argues that CA's Enterprise IT Management solutions can uniquely enable Lean IT by helping to visualize, automate and optimize systems and processes across the IT lifecycle from infrastructure to customers. It provides examples of how CA solutions address key IT disciplines like security, project portfolio management and service management to deliver Lean IT.
Intel IT has consistently decreased the total cost of ownership of client PCs over 11 years by actively managing them as strategic assets. They focus on factors beyond just acquisition costs, such as security, productivity and manageability. Through standardizing configurations, simplifying management processes, and providing higher specification PCs, Intel IT achieved a 67% reduction in TCO from 1995 to 2006 while improving capabilities. They also shifted from desktops to laptops which increased employee productivity savings by over 5% per week.
The utility industry is undergoing changes due to new technologies providing opportunities for growth. The next generation of smart meters will provide vast amounts of data to utilities. Infosys' AMI/MDM practice can help utilities implement smart metering solutions from basic data collection to advanced services. Infosys offers consulting, system integration, and maintenance services for AMI/MDM implementations. Infosys partners with technology providers and has experience implementing smart metering projects using different communication technologies.
OMNITRACKER IT Service Management CenterOMNINET USA
The document describes OMNITRACKER ITSM Center, a certified IT service management tool. It enables organizations to implement key IT service management processes like incident, problem, change, and request management. The tool combines these processes into a single application and allows organizations to customize workflows. It also provides reporting and monitoring to help improve service quality and reduce costs over time.
This company provided integrated infrastructure management services to an energy company with 8,250 PCs. They implemented desktop management, asset management, and a service desk. This reduced support costs by 41% and staffing by 40% while improving customer satisfaction by 29% and resolution time for issues. The client benefited from improved integration, reduced expenses, and better end-user experience through CompuCom's managed services solution.
Telecoms' Regulatory Accounting Separation and Oman Case Studyssimam
Accounting separation is being implemented in Oman to regulate the telecom market. It requires dominant operators like Omantel to prepare separate financial statements for different business lines to increase transparency around costs, revenues, and internal transactions. This aims to prevent anti-competitive behavior by ensuring non-discriminatory treatment of competitors. Oman's telecom regulator TRA specifies parameters for the cost accounting model and uses results from regulatory accounting to conduct tests around margin squeeze, predatory pricing, and cross-subsidization. The Oman model provides a framework for implementing accounting separation as a regulatory tool.
Mms201 Optimize Your Server Infrastructureguestd9aa5
This document summarizes key solutions for optimizing server infrastructure from Microsoft Corporation. It begins by identifying the top challenges facing server infrastructure including technology changes, security, costs and maintaining uptime. It then outlines four priority solutions: data center management, secure messaging and collaboration, information protection and secure access. The document proceeds to provide overviews of each solution, describing how they can help control costs, improve security and availability, and increase agility. It includes case studies highlighting how other organizations have benefitted from implementing the solutions.
1) The document discusses IBM's PureSystems family of expert integrated systems, which are designed to simplify IT infrastructure and applications through built-in expertise and integration.
2) Key PureSystems products introduced are the PureFlex System for integrated flexible infrastructure and the PureApplication System for a simplified application platform.
3) These systems are said to accelerate time to value through faster setup, deployment and management of virtual machines, applications and infrastructure compared to general purpose components.
This document summarizes a presentation by Martin Wright of Techgate plc and Justin Olivier of VMware on backup and recovery to the cloud. Techgate is an MSP that provides flexible cloud infrastructure and business continuity services. It has a portfolio focusing on disaster recovery and integrates new technologies. Techgate provides enterprise-class facilities from its UK data centers via a dedicated network. The Techgate Trusted Cloud uses VMware technologies and provides IaaS, backup, replication, and DRaaS services to meet production and DR requirements. VMware is the proven market leader in virtualization and cloud computing.
This document provides an overview of planning for cloud education. It discusses why training is important, how to identify learning objectives and challenges, and how to evaluate training programs. It also introduces various IBM cloud training resources, including courses, conferences, communities and self-study materials. Planning an effective cloud training program involves understanding needs, creating blended learning plans, and getting feedback.
IBM is promoting cloud computing and its cloud offerings as ways for vendors to generate recurring revenue through subscriptions and for customers to reduce upfront costs, increase flexibility, and improve efficiency. IBM provides private, public, and hybrid cloud solutions using its Power Systems, System z, and System x hardware and software. Key benefits of IBM's cloud infrastructure include security, reliability, scalability, and workload optimization.
Unprecedented performance and scalability demonstrated for meter data management. The benchmark was performed at the IBM Power Systems Benchmark Center in Montpellier, France, on
a single IBM POWER7® system, utilizing 16 cores
Integrated Service Management for zEnterprise will be key for Cloud success dkang
Integrated Service Management (ISM) will be key to IBM's System z and zEnterprise cloud success. ISM provides flexibility and agility in optimizing IT infrastructure through capabilities like workload management, virtualization support, and provisioning that have been part of System z for decades. Moving to an ISM model allows customers to better manage their infrastructure as a strategic business service and ultimately optimize their overall service delivery.
Ergo - IT Infrastructure Overview Brochureffurlong
Ergo IT Infrastructure is a division of one of Ireland's leading IT services companies that provides consulting, software solutions, and IT infrastructure services with over a decade of experience. They help businesses optimize their IT systems through fully outsourced managed services or partnering with in-house teams. This enables clients to focus on their core business while leveraging technology for increased productivity and competitiveness. Their portfolio of proven success stories and industry references help mitigate risks when moving to a new IT supplier.
1) The document discusses VMware's journey towards virtualization and cloud computing, noting how it helps with capital/datacenter costs, administration time, and energy efficiency.
2) It provides data on average cost savings from virtualization, such as 50-60% reduction in capital costs and 33% less admin time.
3) The document outlines VMware's three-stage process for customers to evolve IT operations from virtualization to an "IT as a Service" model, bringing benefits at each stage like reduced costs, improved quality of service, and increased business agility.
HP Business Technology Optimization for Operations provides a comprehensive set of solutions to automate IT operations tasks and make outcomes more predictable. The solutions are designed to improve efficiency across the service lifecycle from design to retirement. They utilize three key concepts: lifecycle management, automation of operations tasks, and an integrated approach across the value chain. Modular solutions allow enterprises to solve critical problems first and later expand the solution, with components that provide common views and processes.
ManageNow is an IT infrastructure management solution from Fujitsu. It provides standardized management of heterogeneous infrastructures through fully automated management of operating systems, software, and assets. ManageNow aims to optimize daily data center operations, increase availability and productivity, and reduce implementation costs by up to 65% through best practice concepts developed over 10 years of experience.
The document discusses how IT must transform from maintaining technology to delivering business innovation to address the "new normal" gap between business demands and IT capacity. It outlines challenges like innovation being delivered too slowly and current IT being expensive to sustain. The solution presented is for IT to accelerate innovation by leveraging new technologies and the cloud, transform processes through automation and efficiency, and secure systems to reduce risks. CA Technologies is positioned as an expert that can help service providers address these issues and capture new market opportunities through solutions that accelerate, transform, and secure their operations.
Cloud Computing is a model that provides convenient, on-demand access to a shared pool of configurable computing resources like networks, servers, storage, applications and services. These resources can be rapidly provisioned and released with minimal management effort. Cloud services are typically categorized as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), or Software as a Service (SaaS). Cloud computing provides benefits like reduced costs, increased flexibility and scalability, but some organizations have needs that require a hybrid cloud or dedicated hosting approach for security, customization or reliability needs.
MS TechDays 2011 - Simplified Converged Infrastructure SolutionsSpiffy
This document discusses Hitachi Data Systems' cloud strategy and solutions for simplified converged infrastructure. It focuses on Hitachi's participation in Microsoft's Hyper-V Cloud Fast Track partner program. Key points include:
- Hitachi provides reference architectures, bill of materials, deployment guides and services for Microsoft Hyper-V cloud solutions.
- An example solution configuration includes the Hitachi Compute Blade 2000 chassis with Hitachi Adaptable Modular Storage 2500 for Hyper-V virtual machines.
- The solutions aim to quickly provide predictable performance and pave the way for further automation and scaling of infrastructure as a service.
ESEconf2011 - Cruywagen Leon: "Cool ways to work smarter in the cloud"Aberla
Leon Cruywagen discusses how cloud computing can help businesses address challenges through reduced costs, improved security and resiliency, and increased agility. Cloud computing offers a new consumption and delivery model for IT resources on-demand via the internet. IBM is investing in cloud computing to meet internal and client needs through data centers globally and a portfolio of cloud services across planning, building, and delivering clouds. Working with partners, IBM aims to help businesses optimize their cloud journey and take advantage of the opportunities cloud provides.
This document discusses how Lean IT principles can help IT organizations maximize value while minimizing costs. It describes pressures on IT from executives, compliance needs, and the need to improve customer experience. Lean IT is defined as focusing resources on high value deliverables to reduce waste and increase productivity. The document argues that CA's Enterprise IT Management solutions can uniquely enable Lean IT by helping to visualize, automate and optimize systems and processes across the IT lifecycle from infrastructure to customers. It provides examples of how CA solutions address key IT disciplines like security, project portfolio management and service management to deliver Lean IT.
Intel IT has consistently decreased the total cost of ownership of client PCs over 11 years by actively managing them as strategic assets. They focus on factors beyond just acquisition costs, such as security, productivity and manageability. Through standardizing configurations, simplifying management processes, and providing higher specification PCs, Intel IT achieved a 67% reduction in TCO from 1995 to 2006 while improving capabilities. They also shifted from desktops to laptops which increased employee productivity savings by over 5% per week.
The utility industry is undergoing changes due to new technologies providing opportunities for growth. The next generation of smart meters will provide vast amounts of data to utilities. Infosys' AMI/MDM practice can help utilities implement smart metering solutions from basic data collection to advanced services. Infosys offers consulting, system integration, and maintenance services for AMI/MDM implementations. Infosys partners with technology providers and has experience implementing smart metering projects using different communication technologies.
OMNITRACKER IT Service Management CenterOMNINET USA
The document describes OMNITRACKER ITSM Center, a certified IT service management tool. It enables organizations to implement key IT service management processes like incident, problem, change, and request management. The tool combines these processes into a single application and allows organizations to customize workflows. It also provides reporting and monitoring to help improve service quality and reduce costs over time.
This company provided integrated infrastructure management services to an energy company with 8,250 PCs. They implemented desktop management, asset management, and a service desk. This reduced support costs by 41% and staffing by 40% while improving customer satisfaction by 29% and resolution time for issues. The client benefited from improved integration, reduced expenses, and better end-user experience through CompuCom's managed services solution.
Telecoms' Regulatory Accounting Separation and Oman Case Studyssimam
Accounting separation is being implemented in Oman to regulate the telecom market. It requires dominant operators like Omantel to prepare separate financial statements for different business lines to increase transparency around costs, revenues, and internal transactions. This aims to prevent anti-competitive behavior by ensuring non-discriminatory treatment of competitors. Oman's telecom regulator TRA specifies parameters for the cost accounting model and uses results from regulatory accounting to conduct tests around margin squeeze, predatory pricing, and cross-subsidization. The Oman model provides a framework for implementing accounting separation as a regulatory tool.
Mms201 Optimize Your Server Infrastructureguestd9aa5
This document summarizes key solutions for optimizing server infrastructure from Microsoft Corporation. It begins by identifying the top challenges facing server infrastructure including technology changes, security, costs and maintaining uptime. It then outlines four priority solutions: data center management, secure messaging and collaboration, information protection and secure access. The document proceeds to provide overviews of each solution, describing how they can help control costs, improve security and availability, and increase agility. It includes case studies highlighting how other organizations have benefitted from implementing the solutions.
1) The document discusses IBM's PureSystems family of expert integrated systems, which are designed to simplify IT infrastructure and applications through built-in expertise and integration.
2) Key PureSystems products introduced are the PureFlex System for integrated flexible infrastructure and the PureApplication System for a simplified application platform.
3) These systems are said to accelerate time to value through faster setup, deployment and management of virtual machines, applications and infrastructure compared to general purpose components.
This document summarizes a presentation by Martin Wright of Techgate plc and Justin Olivier of VMware on backup and recovery to the cloud. Techgate is an MSP that provides flexible cloud infrastructure and business continuity services. It has a portfolio focusing on disaster recovery and integrates new technologies. Techgate provides enterprise-class facilities from its UK data centers via a dedicated network. The Techgate Trusted Cloud uses VMware technologies and provides IaaS, backup, replication, and DRaaS services to meet production and DR requirements. VMware is the proven market leader in virtualization and cloud computing.
This document provides an overview of planning for cloud education. It discusses why training is important, how to identify learning objectives and challenges, and how to evaluate training programs. It also introduces various IBM cloud training resources, including courses, conferences, communities and self-study materials. Planning an effective cloud training program involves understanding needs, creating blended learning plans, and getting feedback.
IBM is promoting cloud computing and its cloud offerings as ways for vendors to generate recurring revenue through subscriptions and for customers to reduce upfront costs, increase flexibility, and improve efficiency. IBM provides private, public, and hybrid cloud solutions using its Power Systems, System z, and System x hardware and software. Key benefits of IBM's cloud infrastructure include security, reliability, scalability, and workload optimization.
Unprecedented performance and scalability demonstrated for meter data management. The benchmark was performed at the IBM Power Systems Benchmark Center in Montpellier, France, on
a single IBM POWER7® system, utilizing 16 cores
Integrated Service Management for zEnterprise will be key for Cloud success dkang
Integrated Service Management (ISM) will be key to IBM's System z and zEnterprise cloud success. ISM provides flexibility and agility in optimizing IT infrastructure through capabilities like workload management, virtualization support, and provisioning that have been part of System z for decades. Moving to an ISM model allows customers to better manage their infrastructure as a strategic business service and ultimately optimize their overall service delivery.
Ergo - IT Infrastructure Overview Brochureffurlong
Ergo IT Infrastructure is a division of one of Ireland's leading IT services companies that provides consulting, software solutions, and IT infrastructure services with over a decade of experience. They help businesses optimize their IT systems through fully outsourced managed services or partnering with in-house teams. This enables clients to focus on their core business while leveraging technology for increased productivity and competitiveness. Their portfolio of proven success stories and industry references help mitigate risks when moving to a new IT supplier.
1) The document discusses VMware's journey towards virtualization and cloud computing, noting how it helps with capital/datacenter costs, administration time, and energy efficiency.
2) It provides data on average cost savings from virtualization, such as 50-60% reduction in capital costs and 33% less admin time.
3) The document outlines VMware's three-stage process for customers to evolve IT operations from virtualization to an "IT as a Service" model, bringing benefits at each stage like reduced costs, improved quality of service, and increased business agility.
ServicePilot ISM Enterprise Datasheet [EN]ServicePilot
ISM Enterprise is an integrated service management platform that provides unified performance, availability, and service level management across networks, servers, applications, databases, and more. It simplifies infrastructure management and reduces costs. Key benefits include ensuring optimal infrastructure performance to support business needs, simplifying management through an easy-to-use interface, and providing reporting for service level agreements and capacity planning. The solution supports hundreds of technologies out-of-the-box and can scale from 150 to hundreds of thousands of devices.
Acclerating jounrey to cloud computingVincent Kwon
VMware provides solutions across four key areas - IT Operations, Applications, Business Continuity, and Desktop - to help customers improve IT quality of service. The solutions leverage VMware products and services to deliver measurable business value such as reduced costs, increased efficiency, and improved service levels. VMware's approach involves an evolutionary journey from IT Production to IT as a Service.
This document discusses VMware's business production solutions and how they can help customers progress from IT production to IT as a service. It outlines four key solution areas - IT operations, applications, business continuity, and desktop. For each area, it discusses challenges, capabilities VMware can provide, measurable business benefits, and relevant VMware products and services. It uses a framework to explore each solution area in detail and positions the customer at the business production stage of their journey to IT as a service with VMware.
The document discusses the benefits of switching to video managed services with ACT Conferencing. It notes that managed services can help contain costs with predictable monthly pricing, improve meeting experiences, and boost user adoption of video conferencing. ACT provides comprehensive managed services that include infrastructure management, endpoint monitoring, problem management, room scheduling, and professional services.
VisionIT - SaaS IT Infrastructure MonitoringPartners in IT
VisionIT is a flexible, low cost monitoring solution for infrastructure, network and application management which is delivered securely as a managed SaaS offering. A monthly charge is levied for each node or network device regardless of configuration or manufacturer.
This document summarizes a presentation on backup and recovery to the cloud given by Martin Wright of Techgate plc and Doug Clark of IBM. Techgate provides enterprise-class data centers, infrastructure, and business continuity services delivered through private, public, and hybrid clouds. Their flexible solutions include infrastructure as a service, backup as a service, replication as a service, and disaster recovery as a service.
This document discusses Siemens' application management services for product lifecycle management (PLM). It provides an overview of PLM and the key business drivers for adopting it. It then explains why managing a PLM application landscape is important as complexity, interoperability, maintenance, and changes need to be addressed. The document outlines Siemens' application management services which aim to drive efficiency, evolve performance, and empower competitiveness through a transformational journey. It provides examples of service offerings tailored to different business needs and describes Siemens' global delivery model and end-to-end PLM solutions across the IT value chain.
Gateway TechnoLabs provides application development and IT outsourcing services to reduce clients' costs and improve productivity. With over 12 years of experience and 1000+ IT professionals, Gateway offers remote infrastructure management (RIM) to design, deploy, manage, and maintain clients' IT infrastructure globally. Gateway's RIM division aims to be an end-to-end provider of outsourced IT infrastructure management services covering servers, networks, security, desktops and more through flexible pricing models and global delivery.
Remote Infrastructure Management Capability provides managed services for clients' IT infrastructure globally. It offers server, network, security and application management as well as virtualization, desktop, cloud management and other services. It has expertise across various technologies including Microsoft, Linux, networking and security products. It aims to improve clients' ROI, reduce costs and risks through flexible scalable support delivered using mature processes.
VisionIT is a flexible IT service management solution that provides monitoring, reporting, and notification capabilities. It uses open source and free tools integrated into a scalable architecture to offer these services in a simple and low-cost Software as a Service model. The solution is deployed through a process that assesses capabilities, captures requirements, implements rapidly through basic agent installation, and provides ongoing support and review. It can provide cost savings over enterprise solutions by addressing typical IT needs through open source tools.
De-Risk Data Center Projects With Cisco ServicesCisco Canada
This presentation will discuss Cisco Advanced Services, why to use Cisco Advanced Services and where Cisco Advanced Services can add value to your business.
IAOP_Impacting Business Outcomes Through Cloud-Based Service Deliveryprem_slideshare
This document summarizes a presentation given by Prem Shanker of Mahindra Satyam on using advanced tools and technologies in outsourcing. The presentation discussed:
1. Mahindra Satyam's cloud-based service delivery model that uses an integrated suite of tools from partners like Enlighta, HP, BMC, IBM, and CA to provide a unified service desk.
2. Key benefits of the model include reduced costs through flexible licensing, a consistent user experience, and lower TCO through simplifed governance.
3. Pricing models include output-based pricing linked to user satisfaction and guaranteed yearly cost reductions.
NJVC is an IT and security services company that helps businesses and government agencies address challenges in a new digital world. The document discusses:
1) New considerations for IT departments due to ubiquitous data, connectivity demands, and accelerating pace of change.
2) NJVC's portfolio of managed services to optimize IT infrastructure while enhancing security, governance and compliance.
3) NJVC's focus on automation, innovation, and mission-critical services to support required IT transformations and hybrid computing strategies.
Devoteam Italia was founded in November 2006 as a startup focused on providing IT service management services. It aims to combine process vision, technological knowledge, and solution delivery to help clients improve their business by making technology infrastructure more efficient. Devoteam provides services like ITIL consulting, application development and management, and outsourcing using tools from partners like BMC Software. It works with clients across industries to implement IT service management best practices.
Similar to SmartCloud Monitoring, Peter Vernegreen, IBM (20)
Smarter Commerce, Salg og Marketing, Thomas Steglich-AndersenIBM Danmark
The document discusses smarter commerce and running a business more efficiently. It outlines key areas like marketing, procurement, order management, supply chain, fulfillment, and service. It also shows how customers can research, order, change, track and return products across different channels like stores, websites, calls, and mobile. The goal is running the business smarter through better brand relationships, procurement, order management, supply chain visibility, production planning, inventory analytics, and operational efficiency.
IBM is placing a strong emphasis on mobile technologies and applications. The document discusses IBM's MobileFirst initiative which provides tools to help organizations create more personalized, efficient and secure mobile interactions. It highlights growth in mobile transactions, devices, apps and users. IBM acquired 10 companies since 2006 and doubled its 2013 investment in mobile to strengthen its capabilities. The Worklight platform allows developing cross-platform hybrid and native mobile apps using a common codebase. It provides tools for testing, analytics, push notifications, and app distribution to enterprises.
The document discusses several topics related to smart cities and the Internet of Things (IoT), including developing solutions to track sea containers, optimize construction projects using RFID tags, and challenge banks to implement digital marketing. It also discusses trends in IoT such as the growing number of connected devices. The document advocates addressing problems through new technologies and taking on challenges in an innovation perspective.
Echo.it is an internal social media and engagement platform that helps companies align employee actions with strategic goals. It allows employees to share stories of their daily actions and how they further company strategies. Managers can use Echo.it to emphasize desired behaviors, provide recognition, and gain insights into organizational engagement. Employees are invited to a customized platform on Echo.it to share actions in categories related to company values and priorities. Their contributions are then aggregated into engagement statistics and recognition rewards to inspire further aligned actions across the organization. Echo.it offers a SaaS solution that is quick to set up and fully automated to launch and retain users.
The document discusses IBM's Big Data Platform for turning large and complex data into business insights. It provides an overview of key big data challenges faced by organizations and how the IBM platform addresses these challenges through solutions that handle the volume, velocity, variety and veracity of big data. These solutions include analytics, data warehousing, streaming analytics and Hadoop technologies. Use cases are presented for big data exploration, enhancing customer views, security intelligence, operations analysis and augmenting data warehouses.
Smarter Workforce Solutions focuses on helping employees transition to new tools and ways of working by changing mindsets and organizational culture, not just tools. Ginni Rometty notes that in a social enterprise, your value comes from the knowledge you share with others, not just what you accumulate yourself.
The document describes NumaConnect, a technology that tightly couples commodity servers into a single large system with shared memory, I/O, and a single operating system image. Key features include cache coherent global shared memory accessible by all CPUs, a shared I/O subsystem, and support for various APIs. NumaConnect uses custom NumaChip ASICs and a high-speed interconnect fabric to create a unified memory address space across servers at cluster prices. It can scale to thousands of nodes with hundreds of thousands of cores and petabytes of shared memory. Benchmark results show NumaConnect delivers low latency, high bandwidth, and excellent scaling for applications.
Mellanox is a leading provider of high-performance interconnect solutions including InfiniBand and Ethernet technologies. It has over 1,200 employees worldwide and reported record revenue in 2012 of $500.8 million, up 93% year-over-year. Mellanox's interconnect solutions reduce application wait times for data and increase ROI on data center infrastructure.
The document discusses Intel's HPC portfolio and roadmap update. It provides an overview of the new Intel Xeon E5-2600 v2 processor family, highlighting its efficiency, performance, and security features. The Xeon E5-2600 v2 is expected to deliver up to 30% more performance using the same or less power compared to the previous generation. It offers up to 12 cores, 30MB of cache, and support for the latest I/O and memory technologies to provide powerful and efficient processing for modern data centers.
IBM general parallel file system - introductionIBM Danmark
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The document discusses IBM's NeXtScale computing platform. Key points include:
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- The initial compute node, the nx360 M4, is a 1U half-width server optimized for HPC workloads with support for Intel's latest Xeon processors.
- Native expansion options include a storage node that holds up to 32TB and a PCI node to support GPUs and Intel Xeon Phi coprocessors.
- NeXtScale is positioned as the successor to IBM's iDataPlex platform, offering greater flexibility, density, and
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- Over 1,600 IBM software applications and 2,500+ third party applications certified or optimized for PowerLinux
- An IBM Big Data solution using PowerLinux servers and InfoSphere BigInsights for Hadoop-based analytics
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This document discusses big data and provides an overview of key concepts:
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This document discusses the opportunity for growth and innovation in the Internet of Things (IoT) domain. It defines the key aspects of an instrumented, interconnected and intelligent IoT. Examples are given of IoT innovations and use cases, such as using sensor data to improve bus transportation performance and help retailers track inventory in real time. The challenges of IoT are also addressed, such as how to generate insights from the vast amounts of data.
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AppSec PNW: Android and iOS Application Security with MobSFAjin Abraham
Mobile Security Framework - MobSF is a free and open source automated mobile application security testing environment designed to help security engineers, researchers, developers, and penetration testers to identify security vulnerabilities, malicious behaviours and privacy concerns in mobile applications using static and dynamic analysis. It supports all the popular mobile application binaries and source code formats built for Android and iOS devices. In addition to automated security assessment, it also offers an interactive testing environment to build and execute scenario based test/fuzz cases against the application.
This talk covers:
Using MobSF for static analysis of mobile applications.
Interactive dynamic security assessment of Android and iOS applications.
Solving Mobile app CTF challenges.
Reverse engineering and runtime analysis of Mobile malware.
How to shift left and integrate MobSF/mobsfscan SAST and DAST in your build pipeline.
Have you ever been confused by the myriad of choices offered by AWS for hosting a website or an API?
Lambda, Elastic Beanstalk, Lightsail, Amplify, S3 (and more!) can each host websites + APIs. But which one should we choose?
Which one is cheapest? Which one is fastest? Which one will scale to meet our needs?
Join me in this session as we dive into each AWS hosting service to determine which one is best for your scenario and explain why!
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Northern Engraving | Modern Metal Trim, Nameplates and Appliance PanelsNorthern Engraving
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In the realm of cybersecurity, offensive security practices act as a critical shield. By simulating real-world attacks in a controlled environment, these techniques expose vulnerabilities before malicious actors can exploit them. This proactive approach allows manufacturers to identify and fix weaknesses, significantly enhancing system security.
This presentation delves into the development of a system designed to mimic Galileo's Open Service signal using software-defined radio (SDR) technology. We'll begin with a foundational overview of both Global Navigation Satellite Systems (GNSS) and the intricacies of digital signal processing.
The presentation culminates in a live demonstration. We'll showcase the manipulation of Galileo's Open Service pilot signal, simulating an attack on various software and hardware systems. This practical demonstration serves to highlight the potential consequences of unaddressed vulnerabilities, emphasizing the importance of offensive security practices in safeguarding critical infrastructure.
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How information systems are built or acquired puts information, which is what they should be about, in a secondary place. Our language adapted accordingly, and we no longer talk about information systems but applications. Applications evolved in a way to break data into diverse fragments, tightly coupled with applications and expensive to integrate. The result is technical debt, which is re-paid by taking even bigger "loans", resulting in an ever-increasing technical debt. Software engineering and procurement practices work in sync with market forces to maintain this trend. This talk demonstrates how natural this situation is. The question is: can something be done to reverse the trend?
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Integration with BrainChip’s Akida neuromorphic hardware IP further enhances TENNs’ capabilities, enabling the realization of highly capable, portable and passively cooled edge devices. This presentation delves into the technical innovations underlying TENNs, presents real-world benchmarks, and elucidates how this cutting-edge approach is positioned to revolutionize edge AI across diverse applications.
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4. Organizational processes and structures that may inhibit effective AI adoption.
6. Ideas and approaches to help build your organization's AI strategy.
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5th LF Energy Power Grid Model Meet-up SlidesDanBrown980551
5th Power Grid Model Meet-up
It is with great pleasure that we extend to you an invitation to the 5th Power Grid Model Meet-up, scheduled for 6th June 2024. This event will adopt a hybrid format, allowing participants to join us either through an online Mircosoft Teams session or in person at TU/e located at Den Dolech 2, Eindhoven, Netherlands. The meet-up will be hosted by Eindhoven University of Technology (TU/e), a research university specializing in engineering science & technology.
Power Grid Model
The global energy transition is placing new and unprecedented demands on Distribution System Operators (DSOs). Alongside upgrades to grid capacity, processes such as digitization, capacity optimization, and congestion management are becoming vital for delivering reliable services.
Power Grid Model is an open source project from Linux Foundation Energy and provides a calculation engine that is increasingly essential for DSOs. It offers a standards-based foundation enabling real-time power systems analysis, simulations of electrical power grids, and sophisticated what-if analysis. In addition, it enables in-depth studies and analysis of the electrical power grid’s behavior and performance. This comprehensive model incorporates essential factors such as power generation capacity, electrical losses, voltage levels, power flows, and system stability.
Power Grid Model is currently being applied in a wide variety of use cases, including grid planning, expansion, reliability, and congestion studies. It can also help in analyzing the impact of renewable energy integration, assessing the effects of disturbances or faults, and developing strategies for grid control and optimization.
What to expect
For the upcoming meetup we are organizing, we have an exciting lineup of activities planned:
-Insightful presentations covering two practical applications of the Power Grid Model.
-An update on the latest advancements in Power Grid -Model technology during the first and second quarters of 2024.
-An interactive brainstorming session to discuss and propose new feature requests.
-An opportunity to connect with fellow Power Grid Model enthusiasts and users.
2. Tivoli System-and Service Management in Action
Peter Vernegreen
System Management Integration Architect
IBM Global Technical Service
3. Agenda
• IBM Global Technology Services (GTS )
– Landscape
– Services Delivery
– Background and Strategy
– Global Deployment
– GTS Architecture and Best Practice
– GTS and Tivoli direction and roadmaps
– GTS and Tivoli key solutions
• Questions
4. GTS - Nordic Landscape
This is the landscape we are managed by using Tivoli Software to
support the business at our clients
* Clients
All industries(From Regulated Government accounts, Financial,
Pharmaceutical to Retail …)
* 20.000 Server Images
•80% Windows
•18% AIX/UNIX/Linux
• 2% zOperatingSystem
* 4 IBM Strategic Datacenters based on Tivoli Infrastructure
5. GTS Services Delivery
Integrated technology services = 10 service Product Lines
IT Strategy and Middleware Services
Architecture End User Services
Services
Maintenance and Integrated
Technical Support Communications
Services Services
Business Continuity
Storage and Data
and Resiliency
Services
Services
Our Clients
Security and Privacy
Server Services
Services
Site and Facilities
Services
6. GTS – Background
Global Technology Services (GTS) offers end-
to-end IT and business process services
supported by an unmatched global delivery
network.
Our strategy is to deliver the highest quality of
service, productivity and innovation at market
competitive pricing. With a strategy grounded in
quality, productivity and innovation.
7. GTS Strategy
Quality is the cornerstone of in
IBM GTS GTS strategy .
Strategy Strategy Strategic Outsourcing Continue to see improvements in
Focus on open areas like solution design, defect
technologies and high- Integrated Technology
value solutions Services prevention, and client
satisfaction
Deliver integration and Global Process
innovation to clients Services
Improving Productivity through
Become the premier
Maintenance and investments in process,
Globally Integrated
Enterprise Technical Support automation and skills.
Quality and Productivity provide a foundation for innovation.
Innovation that matters isn’t just one of IBM’s core values – it’s also one of
IBM’s greatest long-term differentiators
8. GTS Global Deployment
Global IBM Identity and Access Management (GIAM)
Global Asset and Configuration Data Warehouse (GACDW)
Global Shared System Director (GSSD)
Monitoring and Event Management (IBM Tivoli Monitoring)
Cognos/Analytics
Tivoli Asset Discovery for Distributed (TAD4d)
Tivoli Application Dependency Discovery Manager (TADDM)
Integrated Service Management (ISM)
Tivoli Asset Management for IT (TAMIT)
9. Solution and Value Summary
Event Management
Business Area: Key Value to IBM and Account Teams:
Reduce cost by leveraging shared infrastructure, and reusing integration work
The M&E solution already developed and added to the base.
addresses the
monitoring needs of Provides migration path to Netcool Omnibus which will increase capabilities for
any servers supported event correlation and automatic remediation.
by IBM. Integrates with many GTS Services Delivery tool components.,
Solution Description: Key Value to Our Customers:
Broad infrastructure upgrades performed as prerequisite to savings
Enterprise Systems Management
shared solution leveraging Tivoli’s
latest monitoring technology.
This carry over project embraces
opportunities
Facilitates rapid deployment of standard solutions with little customization.
Provides platform for additional automation
Discovery Service
the WW deployment of the Tivoli
monitoring suite of tools including
ITM , NetCool/Omnibus and ITNM,
Differentiators: What’s included:
All continue adding to the portfolio Solution Description: Key Value to IBM and Account Teams:
of GSMA Best Practices. Key infrastructure upgrades that build
Key competitive tool to reduce support
The IBM Tivoli Application
foundation for savings opportunities Provides system administrators, the ability to compare versions of configs.
costs and improve quality of service.
Dependency Discovery Manager
Event / Alert Mitigation & Clean-Up, Event / Deliver ITIL aligned solutions to satisfy customer demands.
Reduced infrastructure costs through Alert Suppression, and Fully Automated
(TADDM) service provides for an
shared systems and virtualization. Ticketing Allows automated creation and auditing of CIs in CCMDB.
agent-free fully automatedengine that
Deployment of
discovery ticketing
enables you to a key transformation
solutions remains as create and
Solution roadmap delivers enablement of integration of configuration
from ‘Monitoring Events’ to ‘Monitoring
visualize infrastructure and management, Incident / problem / change and asset.
Exceptions’**
application topology. Key Value to Our Customers:
Reduces cost, time and complexity of implementation & delivers visibility into
TADDM enables "out-of-the-box"
details of any datacenter
discovery of hundreds of
infrastructure elements found in Allows rapid isolation and tracking of changes
typical data centers and provides
deep visibility into infrastructure &
application configurations.
Allows leverage of application topology for automating and scaling other
application management tasks like Service Level Management and IT
automation.
Server Management
TADDM discovery is a key enabler Differentiators: What’s included:
for Configuration Management
which is expected as part of the Open architecture & robust/open Auto collect configuration and
managed service by many of our APIs server/application dependency
Clients – as effective Auto discovery process uses data which reduces system
Configuration Management is a industry-standard secure protocols admin and data maintenance
cornerstone of an ITIL aligned Key differentiator, allowing IBM to labor.
Service. deliver ITIL aligned IT Management
solutions
11. Why Tivoli in GTS…..
• Visibility
– The ability to see everything that’s going on
across the infrastructure
• Control
– The ability to keep the infrastructure in its
desired state by enforcing policies
• Automation
– The ability to manage huge and growing
infrastructures while controlling cost and quality.
12. GTS Tivoli direction
Service Fulfillment Visualization Service Assurance Visualization
Tivoli Tivoli Network Tivoli Change & Tivoli Service Tivoli Netcool Tivoli Netcool Tivoli Business Tivoli Tivoli App IBM Tivoli Tivoli Netcool Tivoli Netcool
Provisioning Configuration & Configuration Tivoli Asset Request Customer Service Quality
SLA
Service Netcool Dependency Network Performance Perf Flow
Manager Change Mgmt Mgmt Database Management Manager Experience Mgr Manager Manager OMNIbus Discovery Mgr Manager Manager Analyzer
Violations
(TPM) (NCCM) (CCMDB) (TSRM) (TNCEM) (TNSQM) (TBSM) Web GUI (TADDM) (ITNM) (TNPM) (TNPFA)
App / System Network Change & Asset Service Status
Provisioning Provisioning Configuration Management KPI/KQI Data
Workflow Workflow Workflow Activities Service Instances Component & Perf
Service & Instumentation Templates Service Events Events Data
OSS/BSS Systems Event Correlation & Integration
Diagnostic Systems Network TNPM
Event Status DataMart
Asset Tivoli Linear Tivoli Asset Workforce Systems Tivoli Netcool Impact Tivoli Netcool
Asset Mgmt for IT Processing
Management OMNIbus
Manager (TAMIT) Subscriber Systems ObjectServer
Reporting/BI Systems
Tivoli Netcool Impact Events
Other Systems/DBs
Change &
Configuration Actionable
Problem Handling Updates Network Application Network Perf Network
Management Available Services Events &
CMDB Correlation Topology Topology Data Flow Data
Service Orders Updates
CCMDB
as planned TSRM – TSRM – TSRM – Customer
CCMDB Service Instances
to Activate
Service Service Service Relationship
Desk Catalog Desk Management
CCMDB
Service & Instrumentation Templates
Network Topology
as built Application Topology Network Events Events
CCMDB CCMDB
CCMDB Application Network Fault Performance
Tivoli Netcool
Dependency TADDM
Topology ITNM Aggregation OMNIbus Aggregation TNPM
TNPFA
Aggregation Aggregation DataChannel
Workflow/Automation ObjectServer
App Network Events
Perf Events
Topology Topology
Perf Perf Network
Application Network Application p
TADDM Network ITNM Fault Tivoli Netcool Performance Data Data Flow Data
& Systems Provisioning Dependency Topology Collection & OMNIbus Collection &
Provisioning ObjectServer
TPM NCCM Collection & TADDM Collection & ITNM Mediation Mediation
Mediation Mediation
TPM NCCM TADDM ITNM Tivoli Netcool OMNIbus
TNPM TNPM
b
OMNIbus SNMP Trap TNPFA
TPM TPM NCCM NCCM TADDM ITNM ITNM Probes Probes DataLoad DataLoad
App & Sys Network Application Network Network Perf Perf Network
Events Events Perf Data
Configs Configs Data Data State Events Data Flow Data
Data
Service Management Data Sources Network Management Systems
Data ITM, ITCAM,
Performance Management Date Sources Element Management Systems
Sources SSMs, ASMs
Fault Management Data Sources Network Elements / Systems / Applications / Storage
12
13. GTS Technology roadmap
Legacy or Deployment
Emerging
Declining Priority
End of Marketing End of Support
Component 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012
Monitoring DM Legacy environments
ITM 5.1
ITM 6.x / TDW
Event
TEC
Management OmniBUS
TCM
TADDM
Discovery and
Inventory TLCM
Peregrine acquires TSD from IBM TAD4D
Tivoli Service Desk E-ESM / Managed Now
Incident ISM Maximo / TSRM + TAMIT
Management ISM Maximo / CCMDB 7.1
UID Tivoli Identity Manager
Management
Security
Tivoli Insight Manager
Health Checking TSCM BigFix for Security Compliance
Metering Tivoli Usage Accounting Manager
and Billing
Storage Total Storage Productivity Centre
Management Tivoli Storage Manager
Worstation
Management ISDC/Asset Depot … then TPM Express
TPDSP BigFix
Tivoli Configuration Manager for LifeCycle
Data Center
Automation
(incl. patch Tivoli Provisioning Manager
management Tivoli Service Automation Manager
and SWD)
14. Legacy Tivoli Products to be replaced
• Event Monitoring
– TEC (Tivoli Enterprise Console)
• 16 shared infrastructures, 35 dedicated, 117 infrastructure servers
• Over 2 000 000 alerts received daily
• Used for 95% of operations (~150 concurrent operators)
• Software Distribution, Inventory and Patch Management
– TCM (Tivoli Configuration Manager)
• 18 shared infrastructures, 46 dedicated, 109 TMR servers (tier 1) and 703 Gateways (tier 2)
• Over ~200 000 managed endpoint (~133 000 workstations and 67 000 servers)
• Software Inventory
– TLCM (Tivoli License Compliance Manager)
• 1 shared 6 dedicated infrastructures, 11 central servers, 1 proxy per account
• ~30 000 regularly scanned servers for 800 accounts
• Security Management
– TSCM, inventory in progress, about 50 infrastructures and over 60 000 regularly scanned servers
14
17. TEM Multi Customer Solution – Patch Management
GTS/ITD – BigFix GSNI Implementation
Ver 3.0 (9-14-12)
TEM Vendor
Public Fixlet Patches
Server
IBM Segment
TEM Operators TEM Web TEM SCA ECM Internet
Report Users Users
Shared Resource
Segment
RDS Server TEM SCA Server HTTPS
BES Console Public
Shared HTTP
Resource
Segment 1433 TCP
TEM Server HTTP
GTS TEM shared Relay 52311 UDP
Proxy
Repository
Server 52311 HTTP
3389 TCP
Customer A Segment Customer B Segment Customer C Segment
445 TCP
TEM Relay TEM Relay
52313 HTTPS
SFTP
TEM Client TEM Client TEM Client TEM Client TEM Client TEM Client
TEM Client TEM Client TEM Client
18. GTS IBM Service Management Platform
Unified Portfolio
Tivoli Service Tivoli Asset Tivoli Change Maximo Asset
Request Management and Management
Manager for IT Configuration Portfolio
Portfolio Portfolio Management
Database
Portfolio
Service Management Platform
Central to Central to IT Central to An Opportunity
Service Asset Configuration
Management Management Management
19. Measurement, Reporting & Service Quality
GSMRT based on Business Intelligent solution Cognos is designed to collect data from
Incident, problem and change tickets in ISM/Maximo.
GSMRT Standard reporting packages currently available include:
• Service desk reports
• Incident management reports
• Problem management reports
• Change management reports
• Ticket based SLA reports
PRISM is an GTS internal tool designed to display historical service quality metrics and sub-real-
time operational status, calculated from incident/problem and change ticket data.
PriSM warehouse and calculation engine were derived from GSMRT / Cognos Business
Intelligent solution
20. Business Service Management
Tivoli Business Service Manager (TBSM)
Service Impact, Relationships & KPIs
Provides business & operational
dashboards, service modeling, impact &
root cause analysis, and tracking of key
performance indicator (KPIs).
Tivoli Application Dependency & Discovery
Manager (TADDM)
Discovery, Topology & Change
Discovers IT components & dependencies, loads
application topologies into TBSM for business
systems visibility & syncs maps with discovered
configuration changes
Tivoli Netcool/Impact
Correlation & Context & Automation
Enriches events with business context,
provides integrated view of data from multiple
sources in context, enables custom
automations
Tivoli Netcool/OMNIbus
Fault Monitoring, Event Collection & Status
Collects & consolidates event & performance information from
hundreds of IBM & 3rd party sources to feed TBSM.
Details the component view (our products overlaying the functions.These two reference architecture slides details the interactions and integration points necessary to effectively manage service operations. You may have other products in some of these areas or some may be emerging and not selected yet (like SQM) but this view will give a great talking point to ID the client’s chosen technologies to date, ID integration issues making them work together, help ID who has responsibilities for these functional areas, as well as highlight ourBig picture view on the value of integration and single vendor support