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IBM Software Group
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IBM Tivoli Monitoring
ITM for Microsoft Environments
Collected by Vinayak Nandikal

IBM Software Group | Tivoli software
2
Today’s Agenda
 The Resource Monitoring Market Place
 IBM Tivoli Resource Monitoring Overview
 ITM for Microsoft Environments
 Extending IBM Tivoli Monitoring
 Three of Your Mission Critical Applications
 Benefits of an Integrated Solution
 Improving mean-time-to-recovery

3
How was the 2006 IT Budget Spent?
Systems Management is approximately thirteen percent
* Source – Forrester, October 11, 2006, Enterprise IT Infrastructure 2006 Adoption - by Frank E. Gillett and Simon Yates
“How will your 2006 hardware budget break
out across the following categories”
Base: 324 executives at North American enterprises
13%
19 %
27%
25%
16 %
System Management
Servers
PC’s
Network Hardware
Storage

4
Ninety-five Billion in
Server Management and Administration Costs *
Initial System
and Software
Deployment
Migration
Upgrades and
patches
System
Maintenance
Other
Maintenance
and tuning
15%
19%
15%
8% 7%
11%
12%
13%
Where are Data Centers Spending their Money?
Customers are spending almost ten percent on Monitoring
System Monitoring
Planning for
upgrades, expansion
and capacity
* IDC recalls its numerous surveys conducted "over the course of the last three years to understand better where managers and
administrators of servers spend their time, and where the best opportunities lie to automate and productize some of these tasks.“
Easing Toward Utility Computing By Barry Zellen - Jul 15, 2004

5
* Source – IDC Worldwide System Management Software 2007 – 2011; Forecast and 2006 Vendor Shares, Tim Grieser, Stephen Elliot and Frederick W. Broussard, August 2007
Worldwide System Management Software Revenue
By Vendor, 2004 – 2006 ($M) *
Tivoli
Greater than 110 Vendors with less than 4% Market Share
Next Five
IBM was the overall market revenue leader in 2006 for worldwide system management software,
with 15.6% market share.
Management of Windows platforms continued to grow and had the highest
revenue, with 37.6% share of the market total.

6
The Goal of A Monitoring System
Reducing the Mean Time To Repair (MTTR)
 By Some Estimates
 10% of users report a problem they have
 90% “try again later” (or not) or move on to something else.
 Tivoli’s ability, in Microsoft environments, to quickly correlate, isolate and
diagnose the root cause of problems can dramatically reduce MTTR
 Down time and non-productive time is money lost
 What is your cost of downtime per application?
FixDiagnose & IsolateIdentify Notify Mean Time To Repair
Auto
Fix
Diagnose & IsolateIdentify Notify Mean Time to Repair with Tivoli

7
Designed to Support Microsoft Environments
 Utilizes Microsoft Internet Explorer
 Utilizes Microsoft SQL Server as data store
 IBM Database provided if preferred/needed to reduce costs
 Monitors Microsoft Server Environments
 Monitors Microsoft Databases and Applications
 Monitors Microsoft Infrastructure Components
 Including Microsoft .Net
 Growing ecosystem of solutions from both IBM and
Business Partners through the IBM Tivoli Open
Process Automation Library - OPAL

8
Virtual
Servers
and
Clustering
Linux
Unix
OS/400
z/OS
Windows
Operating
Systems
AIX
Database
SQL
Oracle
Sybase
Informix
DB2
Exchange
.Net
Biztalk
Commerce
Content
Manager
Host Integration
ISA Server
Sharepoint
Portal
Application
and
Collaboration
Domino
Tuxedo
Siebel
SAP
Web
Environment
IIS
WebLogic
Apache
iPlanet
WebSphere
Business
Integration
CICS
Web
Services
IMS
MQ
MQ
Integrator
At a Glance - Tivoli Monitoring Windows Support
Infrastructure
VMware
Citrix
Clustering
Universal
Agent
Agentless
or Agent
Adapter
OPAL
solutions
(100+
packages)
Microsoft
Message Queue
and more….
Blackberry
Micromuse

9
The Tivoli Monitoring
A Common Portal, Information and Automation Infrastructure
DMZ
Windows
Clients
Windows Servers
Microsoft
SQL
Windows
Servers
Windows Servers
Microsoft
.Net
Microsoft
IIS
DHCP/DNS
Load
Balancer
Windows
Cluster
Microsoft
SQL
Microsoft
.Net
Microsoft
IIS
Microsoft
SQL
Microsoft
.Net
Microsoft
IIS
Windows
Server
Virtual Server 2005
CONTROL
-
Tivoli Data
Warehouse (TDW)
and Situations
AUTOMATION
-
Take Action and
Workflows
VISIBILITY
-
Tivoli Enterprise
Portal (TEP)

10
IBM Tivoli Monitoring Visibility
IBM Tivoli Enterprise Portal for System Management
 The Tivoli Enterprise Portal is the central location to view and act on
information provided by the system monitors
 Consolidated view can significantly
reduce mean time to recover
 Centralized visualization of
real-time and historical data can
help with “intermittent” problems
 Personalized views based on the
user roles and scope
 Visualization of resource
utilization can highlight areas
to reduce costs
 Visualization can streamline
identifying a problems “root cause”

11
IBM Tivoli Monitoring Control
Alerting through Situations
 Situations allow operators to quickly distribute a set of conditions to
determine if a potential problem exists in any monitored resource
 Out-of-the-box situations
provide immediate return
on investment and fast
time to value
 Extended situations reduce
false alerts and raise
confidence of operators that
alerts are real.
 Tight integration into root
cause analysis tools
improve mean time to
recovery

12
IBM Tivoli Monitoring Control
The Historical Context from Tivoli Data Warehouse
 Tivoli Data Warehouse is the backbone repository and central data store for
all historical management data and the basis for Tivoli reporting
 Centralized and consolidated data is crucial to reducing mean time to recovery
 Side-by-side historical
data assists in separating
intermittent from reoccurring
problems from peak
workloads

13
 Take Action allows for entry of individual commands and either manual or
automated processes to be executed in response to an individual situation
 Out-of-the-box take actions
provide immediate return
on investment and fast
time to value
 Personalized take actions can
capture a local best practice for
unique situations and execute it
preemptively
 User-defined text can also
imbed knowledge that may
be unique to a particular situation
IBM Tivoli Monitoring Automation
Capture and Replay Best Practices by Take Action

14
IBM Tivoli Monitoring Automation
Capture and Replay Best Practices through Workflows
Situation is true
Action succeeded
Resume
Situation is false
Situation is trueSituation is true
Action succeeded
Resume
Situation is false
Situation is true
 Workflows can automate the best practices of an organization and execute
them in a repetitive, pre-emptive, consistent and error-free manner
 Drag-and-drop technology
allows operators to build and
deploy intelligent, pre-emptive
and error-free workflows
 Can be executed manually
by help desk or executed based
on situational events
 Workflows tie together
individual resource monitors
or “take actions” based on
user-defined criteria

15
“The real-time and historical data
provided with IBM Tivoli Monitoring
6.1 and the Tivoli Enterprise Portal
will enable ADP to quickly and
easily access the information we
need to monitor service levels,
project capacity needs and maintain
availability of critical business
applications”
Rob Traill
Technology Infrastructure Services
Automatic Data Processing Inc.
Automatic Data Processing Inc.
Business Challenge
 ADP needed a stable performance and capacity
management solution that would help reduce operational
costs and improve availability of critical client facing and
internal back-office applications.
On Demand Business Benefits
 Faster root-cause analysis will lead to reduced operational
management costs.
 Up to 15% increase in staff productivity achieved in systems
administration and creation of management reports.
 Proactive alerts enable corrective action to be taken before
critical applications are effected, reducing unplanned
downtime.
 With comprehensive capacity planning data, accurate
predictions can be made about future resource requirements
to stay in line with forecasted business demand.
Solution
 IBM Tivoli Monitoring 6.1
 IBM Tivoli Data Warehouse 2.1

16
Where are Data Centers Investing their Money?
The Windows Server Platform is the Primary Operating System
“For your most important server setups, what is the primary operating
system that you run on these servers?”
(Select up to two)
Windows Server
Sun Solaris
IBM AIX
HP-UX
Other
Red Hat Linux
Novell SUSE Linux
Base: 514 server decision-makers at North American enterprises
79%
14%
13%
9%
8%
3%
3%
Windows Server
Sun Solaris
IBM AIX
HP-UX
Other
Red Hat Linux
Novell SUSE Linux
Base: 514 server decision-makers at North American enterprises
79%
14%
13%
9%
8%
3%
3%

17
A Sample View of ITM for Microsoft Operating Systems
Logical Disk Space Memory Allocation
Process Private Size Process Virtual SizeTop Process CPU Time

18
IBM Tivoli Monitoring for Virtualization
The Wintel Virtualization Space is Growing Fast
 Provides key performance management insights into
virtualized environments
 What is the overall resource utilization of my server?
 How are resources allocated per virtual machine?
 What is the resource utilization per virtual machine, and
how can I optimize it?
 These Microsoft and Intel virtual environments are monitored
 Microsoft Virtual Server 2005
 VMware as the market leader
 Citrix
 Xen (recent Citrix acquisition)
Consolidation not only bring benefits, but new challenges.
Worldwide Virtual Machine Software Revenue Growth
2004 – 2005 63%
2005 – 2006 67%
2004 – 2006 170% growth at VMware

19
Host OS
Application
running on
Host OS
Hypervisor
Application
Guest OS
Virtual Resources
Virtual Machine
Application
Guest OS
Virtual Resources
Virtual Machine
Physical Resources
In the VIRTUAL RESOURCE?
Or in the PHYSICAL RESOURCE?
In the HYPERVISOR overhead?
In the HOST OS?
In the VIRTUAL MACHINE sharing
the same physical resource?
IBM Tivoli Monitoring for Virtualization
When a Virtual Resource has a problem, where did it originate?
The are no “virtual performance problems”, only
very real performance problems manifested in a
very complex consolidated, virtual environment.

20
A Sample View of ITM for Wintel Virtual Environments

21
A Sample View of ITM for Microsoft SQL
CPU Percent
Error Alerts Percent Free Space Processes Summary
Cache Utilization

22
A Sample View of ITM for Microsoft Exchange
MTA Connections Queue
MTA Work Queue SMTP Queues

23
 Monitors critical cluster infrastructure components
 What is the risk of service unavailability if some component of the cluster fails?
 Is there a well-balanced load on my web servers for optimal service delivery?
 Agents are certified to operate in a failover mode
Cluster CPU Usage
Cluster Usage History
Cluster CPU Usage
Cluster Usage History
Unbalanced Cluster
IBM Tivoli Monitoring Support for Microsoft
ITM for Microsoft Clusters

24
ITM Covers Active Directory and .Net Environments
Microsoft Active Directory
Microsoft .NET
 .NET Framework
 Biztalk Server
 Commerce Server
 Content Manager
 Host Integration Server
 ISA Server
 Sharepoint Portal
 UDDI Server

25
A Sample View of ITM for Microsoft’s Infrastructure
Exchange Directory
Service
Cache Hit Ratios

26
ITM Covers Critical Microsoft Infrastructure
Additional Microsoft Monitoring Support
available from
Tivoli’s OPAL Site
Microsoft Identify Integration Server
Microsoft Live Communication Server
Microsoft Message Queue
Microsoft (Various Apps)
Microsoft Exchange 5.5
Microsoft Exchange Tracking Log
Microsoft Project Server
Microsoft Terminal Services

27
Providing IT the Ability to Quickly Add Value and solve problems
 Customer can quickly and easily extend
IBM Tivoli Monitoring themselves
 Unique customer specific environments can be
monitored quickly
 Value of solution can be extended without
waiting on IBM or any vendor
 Agent or Agentless Monitoring Capability
 Information consolidated at the IBM Tivoli
Enterprise Portal and Data Warehouse
 Growing rapidly open solutions
Blackberry Server
Monitoring Solution using the
ITM 6.1 Universal Agent
Monitoring Solution for
ExaStore using the ITM 6.1
Universal Agent
Microsoft Project Server
2003 Monitoring Solution
using the ITM 6.1 Universal
Agent
Microsoft Data Protection
Manager Monitoring Service
using the ITM 6.1 Universal
Agent
Windows Terminal Services
Windows USB Disk Devices
1 to 124 of 124 results

28
A Sample View of ITM for mySAP

29
A seamless extension for ITM 6.1
 Leverages existing Data Warehouse information
Performance Management Reports
 Overlay Charts for rich content
 Forecast Reports with Icons
Performance and Capacity Management
 Predictive performance trending, capacity
metrics and targeted reports
 Supports Universal Agents
 Analyze any collected data
Predictive Trending on Key Operational
Metrics
 Integrated trending drives reports
 Situations fired when trends are detected
IBM Tivoli Performance Analyzer
Exploiting Your Centralized and Consolidated Data
Current
Future
Trending up
Current
Future
Trending up

30
Virtualized Environments
Database Environments
Adding Performance and Capacity
Baselines
 Quickly identify when systems perform
unexpectedly
Windows Server 2008
Tivoli Performance Analyzer
Tivoli Performance Analyzer Roadmap
W
here
are
w
e
going?

31
 Users are “tree huggers”! They worry about their tree while IT has to worry about the forest
 IT has to determine the user’s most
important tree or trees
 Then define “Availability”
 End-user “Availability” depends on
the sum of all the individual
components’ but the end-user won’t
care
 Windows, although critical, is one
component of the overall availability
measurement
 It is necessary to set and monitor
usage metrics that are attainable
and verifiable
……………... IF a firm has little history of measuring IT performance, IT SHOULD BEGIN by measuring efficiency and
service levels, as opposed to taking on value metrics that are difficult to quantify. Later, when IT measurement has
become part of the company's culture, IT measurement can begin to capture the business value of IT.
The Evolution of IT Performance Management, Gartner Group - 10 November 2004, Barbara Gomolski
The First Step - Measure the End User Experience

32
The First Step - Measure the End User Experience
“Which of the following initiatives are likely to be one of your IT organization’s
major business themes for 2007?”
(4 [critical priority] to 1 [not on the agenda])

33
The First Step - Measure and Improve the End User Experience
 ITCAM for Response Time
 Measures the efficiency of
service delivery to the end user
 ITCAM for Web Resources
 Measures the efficiency of the
Microsoft IIS environment and
delivery of IIS services
 IBM Tivoli Service Level Advisor
 Tracks historical service levels
against response times and other
agreed to metrics
 All of this is still delivered to the single IBM Tivoli Enterprise Portal
and Data Warehouse to ensure a common monitoring and
reporting environment

34
IBM Tivoli Monitoring - Efficiency and Service Levels
ITCAM for Response Time (RT)
DMZ
Windows
Clients
Windows Servers
Microsoft
SQL
Windows
Servers
Windows Servers
Microsoft
.Net
Microsoft
IIS
DHCP/DNS
Load
Balancer
Windows
Cluster
Microsoft
SQL
Microsoft
.Net
Microsoft
IIS
Microsoft
SQL
Microsoft
.Net
Microsoft
IIS
Windows
Server
Virtual Server 2005
Application A
Application B
Application C

35
ITCAM for Response Time
One Integrated UI - The Best of Both Transaction Worlds
 Robotic Response Time Monitoring
 Synthetic playback of all robotic scripts
 Rational Robot, RPT, Mercury LoadRunner,
CLI commands
 Web Response Time Monitoring
 Monitors real end user web transactions (HTTP/S)
 Client Response Time Monitoring
 Monitor real end user client Windows application
transactions
 Microsoft Outlook, SAP, 3270,
Lotus Notes, etc
Synthetic
Transactions
RealEndUs
Transaction

36
Three of Your Mission Critical Applications
Implementing a complete End-to-End Story
Exchange Mail Remote Point of Sale SAP
End User
 Windows
 Point of Sale
End User


End User


Remote Branch Office Infrastructure
 Windows Server 2003
 Microsoft SQL




Networking Infrastructure (Switches, Routers, VPN)


Networking Infrastructure


Networking Infrastructure


Data Center Infrastructure
 DHCP and DNS Server - Microsoft
 Microsoft Active Directory
 Microsoft Cluster
Infrastructure



Infrastructure



Tier 1 (Web Serving)






Tier 2 (Application – Business Logic)






Tier 3 (Database)


Tier 3 (Database)


Tier 3 (Database)



37
Measuring Efficiency and Service Levels
DMZ
Windows
Clients
Microsoft
SQL
AIX Servers
with HACMP
SUN Servers
Microsoft
.Net
Microsoft
IIS
Load
Balancer
Veritas
Cluster
IBM
DB2
IBM
WebSphere
Apache
OracleBEA
Weblogic
Microsoft
IIS
DHCP/DNS
Sun Server
Windows Servers
VMware
LPAR
Order Entry
Credit App
Retail App

38
Several Analyst’s View
Customer’s Should Consider ITIL and Service Management
With the introduction of ITIL version 3 we expect many savvy customers to embrace this more end-to-end
view of services and service lifecycle management and that a vendor’s ability to help customers adopt this
more integrated approach to service management will become a critical differentiator… As a result, IBM
comes out as the player with the greatest basis of differentiation.
Ovum IT Service Management Vendor Report Card 2006
IBM is in a clear overall lead in IT
systems management, with its broad
and extensive Tivoli offering that
spans almost all aspects of IT systems
management...
Datamonitor believes IBM will
continue to lead in this market due to
its superior vertical reach and
continuous improvement of its
technology.
Datamonitor Analyst Report – March 2007
IBM

39
Tivoli Network Manager Entry Edition
DMZ
Multiple Device Failure Events
A
Single
Device
Failure
Application
Failure
Application
Slowdown
Switch
One

40
Tivoli Network Manager Entry Edition – Root Cause Analysis
DMZ
A
Single
Device
Failure
Application Failure
Application
Slowdown
Root Cause EventMultiple Symptom Events
Switch
One

41
IBM Tivoli Network Manager
Knitting together the Network to Improve MTTR
Improved Business Efficiency
 Reduces Mean-Time-To-Repair (MTTR) of
faults through advanced analytics and
network visualization
Enhance Productivity
 Reduces network complexity
 Provides real-time network visibility
 Ensures staff has meaningful, contextual
information to simplify the management of
complex networks with real-time logical and
physical topology maps
Asset Optimization
 Better utilization of network resources
through discovery and reconciliation
Increased Reliability
 Deliver against aggressive availability SLAs
through real-time monitoring and analysis

42
A Company is One Mistake away from Bad Press
The Internet is the “Wild Wild West”
 The Keynote Business 40 Internet
Performance Index (KB40) measures
the average download time for the home
pages of 40 important US-based
business Web sites.

43
Discovering the Underlying Problem
Who gets blamed when a Microsoft Application isn’t available?
 Microsoft components are weaved into the fabric of most
customer’s service delivery
 To be successful Microsoft components must be monitored
and integrated into the end-to-end systems management
solution
 Significant Mean-Time-To-Failure gains can be realized by
integrating problem correlation between Microsoft and non-
Microsoft components
 Network devices such as switches, routers, firewalls
 Environments where data is stored on the Mainframe
 Heterogeneous server environments

44
Heterogeneous and end-to-end monitoring is important
 Operating Systems
 Virtual Servers
 Cluster Managers
 Applications
 Collaboration
 Business Integration
 Web Environments
 Databases
 Networks
 Transactions
Discovering the Underlying Problem
Who gets blamed when an Application isn’t available?
Virtual
Servers
and
Clustering
Virtual
Servers
and
Clustering
Linux
Unix
OS/400
z/OS
Windows
Operating
Systems
AIX
LinuxLinux
UnixUnix
OS/400OS/400
z/OSz/OS
WindowsWindows
Operating
Systems
Operating
Systems
AIXAIX
Database
SQL
Oracle
Sybase
Informix
DB2
DatabaseDatabase
SQLSQL
OracleOracle
SybaseSybase
InformixInformix
DB2DB2
Exchange
.Net
Biztalk
Commerce
Content
Manager
Host Integration
ISA Server
Sharepoint
Portal
Application
and
Collaboration
Domino
Tuxedo
Siebel
SAP
Exchange
.Net
Biztalk
Commerce
Content
Manager
Host Integration
ISA Server
Sharepoint
Portal
Application
and
Collaboration
Application
and
Collaboration
DominoDomino
TuxedoTuxedo
SiebelSiebel
SAPSAP
Web
Environment
IIS
WebLogic
Apache
iPlanet
WebSphere
Web
Environment
Web
Environment
IISIIS
WebLogicWebLogic
ApacheApache
iPlanetiPlanet
WebSphereWebSphere
Business
Integration
CICS
Web
Services
IMS
MQ
MQ
Integrator
Business
Integration
Business
Integration
CICSCICS
Web
Services
Web
Services
IMSIMS
MQMQ
MQ
Integrator
MQ
Integrator
Infrastructure
VMware
Citrix
Clustering
InfrastructureInfrastructure
VMwareVMware
CitrixCitrix
ClusteringClustering
Universal
Agent
Agentless
or Agent
Adapter
OPAL
solutions
(100+
packages)
Microsoft
Message Queue
and more….
Blackberry
Micromuse
Universal
Agent
Universal
Agent
Agentless
or Agent
Adapter
OPAL
solutions
(100+
packages)
Microsoft
Message Queue
and more….
Blackberry
Micromuse

45
IBM Tivoli Monitoring 6.1
Support for Microsoft Environments - Summary
 IBM Tivoli has extremely strong Microsoft Resource Monitoring today
 Operating System
 Applications
 Infrastructure
 IBM Tivoli visually consolidates and centralizes this Microsoft information
and makes it available for automation and reporting
 IBM Tivoli extends monitored Microsoft data with IBM Tivoli Performance
Analyzer
 IBM Tivoli extends “Microsoft Resource Monitoring” with “End-User and
Application Transaction Monitoring” providing end-to-end monitoring for
faster mean time to repair
 All environments are heterogeneous and Tivoli is a foundation to knit the
monitoring together

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