Smartpoint provides several useful features to help travel agents work more efficiently, including automatically displaying all classes of service without additional entries, requesting outbound and inbound seats together, and changing the date of an availability search with a single click. Users can also easily search for hotels and cars from within an availability screen. Shortcut keys and tools are available to display multiple pages of content, access "drop through" entries, view recent bookings, customize booking file fields, and more. The "Did You Know" document provides helpful tips on using many of Smartpoint's main functions in just a few keystrokes or clicks.

1. Did you know?
Smartpoint returns all classes of service in a standard availability display without
having to use any follow up entries:

2. Did you know?
That you can request seats for outbound and inbound together in one entry:
A12DECCPTLON+18DEC

3. Did you know?
That you can change the date of your availability +1 day or -1 day by simply
clicking on the date at the bottom of the availability screen
1 day earlier 1 day later

4. Did you know?
That you can search for a hotel and/or car with a simple click?
Click on the segment number in a PNR and Smartpoint automatically populates
the check-in/check-out date and the travellers location into the search screen,
reducing errors and increasing efficiency
For car hire – simply tab to car

5. Did you know?
ALT+C will display multiple pages of content from the host for viewing or to paste
elsewhere. Below is an example of a TINS Report – HMPR:
All the data is not displayed so enter
ALT+C
All the information is now displayed in the single screen as seen below the red line

6. Did you know?
By deactivating the plug-ins ‘Drop Through’ entries can be accessed:
Click the ON button found on the top right hand corner of the screen and confirm Yes
to switch plugins OFF
NB : Switch back to ON to enjoy all the full range of features Smartpoint provides

7. Did you know?
That in Smartpoint you can view all recent bookings by clicking the Recent PNRs icon.
Double click on the relevant booking from the list and it will open in the active
window.

8. Did you know?
The Tools Icon at the bottom of your Smartpoint screen allows users to hide or show
certain fields in their booking files

9. Did you know?
That by simply clicking on the passenger name, the customer information window
opens, allowing you to add/edit customer information in a simple fill in format

10. Did you know?
Your current work active work area is displayed with a white box, to move into a new
work area, click A, B, C, D or E or you can continue to use the formats SA, SB, SC….
When a work area has an active booking it is underlined in orange, if you hover your
mouse over the work area a thumbnail appears showing the active booking

11. Did you know?
From a hotel availability display, if you click on the MAP icon, all the hotels in your
search will be displayed on an interactive map
Click on the relevant number on the map and a pop up window displays more
information from where you can click to display hotel images, descriptions and rate
details

12. Did you know?
That each Smartpoint user can select their own GDS Translation language
Smartpoint will automatically translate cryptic formats from other GDS into
Travelport formats
In the example below I have selected to translate from Sabre to Galileo
Typing a Sabre format below
120CTJNBPAR
Smartpoint seamlessly translates this to the Galileo format
A20OCTJNBPAR

13. Did you know?
That you can setup useful queue
reminders on your Smartpoint
desktop
To set this up:
• Click on O for Options
• Enter the PCC (you can have multiple)
• Queue Number
• Queue Category (if required)
• Visible will display the applicable queues
on in the orange boxes
• Enter the time frequency to check for new
bookings on queue
• SAVE
This is the perfect way to keep up to
date with your queues throughout
the day and to make sure no
important notifications are forgotten

14. Did you know?
That you can easily identify if your insert key is active or inactive
If the curser flashes red the insert key is active
If the curser flashes yellow, the insert key is inactive

15. Did you know?
That you can display and replay your recent entries by clicking on the symbol on the
right side of your screen
• To reply a single entry click on the entry and select SEND
• To reply multiple entries, hold down Ctrl and click on each entry, then select SEND
You can change the number of entries Smartpoint stores by clicking on the Options
button

16. Did you know?
That from a fare shop response, you can click on the map icon to display flights on a
graphical map
To return to the fare shopping screen, simply click the arrow on the left of the screen

17. Did you know?
That you can search for a specific word/number in your PNR by clicking on the
Enter the information you would like to find in the search box and click Search
Smartpoint will highlight all the matching information in your booking

18. Did you know?
That you can switch Smartpoint to ‘Grid View’ the traditional 4 windows
To activate 4 windows select TERMINAL – GRID VIEW MODE – from the Menu Bar
To return to standard Smartpoint – click the arrow on the left of the screen

19. Did you know?
That Smartpoint offers an Interactive Calendar
To launch the Calendar select TOOLS/CALENDAR or CTRL+M
Click and drag the dates you wish to book, then right click to launch the menu options
Select your required option, or combined option
The dates selected from the Calendar are automatically populated, enter any other
relevant information and click Search

20. Did you know?
That Smartpoint V2.3 and above offers AUTOMATIC UPDATES of new versions
We have an exciting new version Smartpoint V4.0 coming on 10th November
The automatic update will be staggered over the next few week so when you are
prompted to update your current version of Smartpoint – please select YES!

21. Did you know?
That the new version of Smartpoint V4.0 supports colour selection for both windows
Click APPLICATION / APPLICATION SETTINGS from the Menu Bar
Select a colour and tick the box, Apply color scheme to PNR – Click SAVE
Both windows are now GREY

22. Did you know?
That the new version of Smartpoint offers content to match supplier’s websites
(for those airlines who offer Rich Content & Branding)
Participating carriers are identified by a green fare in the Fare Shop FS response
To view the rich content simply click on the green fare
It’s like having the airline rep on your shoulder

23. Did you know?
That the new version of Smartpoint simplifies booking paid and free seats
To launch the user-friendly graphical seat map - click on the booking class
For more seat information – hover your mouse over the seat
To book , click on the seat
Payment can be made by credit card or EMD-A as per the airlines requirement

24. Did you know?
There are many new words and acronyms associated with Smartpoint V4.0
Below is an explanation of some of the words you may have heard
Merchandising
“The planning and promotion of sales by presenting a product to the right audience at
the proper time, by carrying out organised, skillful advertising, using attractive displays
etc.” http://dictionary.reference.com/browse/merchandising
Ancillaries
Services and fees that an agent may choose or need to add-on to an airfare as
requested by the traveller to customise the travel experience or as demanded by the
airline for regulatory or commercial reasons
Attributes
The name given to a product or service e.g. First Class seats, Lie-Flat business class
seats, Premium drinks….
Branded fares
Named airline fares that may include details of ancillary services offered and
promotional material in addition to the traditional fare information
Fare families
Named hierarchical grouping of branded fares

25. Did you know?
That Smartpoint provides an interactive WebHelp
Click on HELP and select User Guide to launch WebHelp
You can view useful information from the Table of Contents or alternatively make use
of the Search functionality to find specific Help content

26. Did you know?
That the Smartpanel provides is an easy to use graphical screen that simplifies
Shopping (FS) commands
Access the Smartpanel from TOOLS – Smartpanel or from the FS icon at to bottom of
the Smartpoint screen
The simple to use fill-in-format makes shopping for multiple sectors/passengers,
published/net/private fares and numerous other fare modifiers easy
Available fares matching your criteria are returned in the standard FS response
where they can be easily viewed, sorted, filtered and booked

27. Did you know?
That Smartpoint offers a simple way to search for a traveller’s Client File (Profile)?
Enter: SCF SURNAME - an easy way to remember the entry is Search Client File (SCF)
Smartpoint returns a list of all BARs (Business Profiles) where the traveller has a PAR
(Passenger Profile) and provides the option to move the BAR/PAR/BOTH into the
booking with one Click

28. Did you know?
That Smartpoint simplifies hotel searches with an interactive map
From a Hotel Availability (HOA) display, click on the Map Icon
All hotels in your search results will display on the interactive map
Click on the numbered hotel - the green and blue writing is interactive simplifying
follow up entries and assisting in completing the hotel booking

29. Did you know?
That Smartpoint enables each user to select their own language
From the Application Menu - Select Application Settings
Under the Language tab select your required language (18 available) - Click Save
Your selected language will display when Smartpoint is restarted

30. Did you know?
That Smartpoint offers numerous shortcuts – reducing key strokes and increasing
efficiency
Here are just a few of the commonly used ones, more to follow next week

31. Did you know?
That Smartpoint offers numerous shortcuts – reducing key strokes and increasing
efficiency
Following on from last weeks tip, here are some more useful shortcuts

32. Did you know?
That Smartpoint provides a simple way for you to add your own personalized access to
websites/applications that you use regularly - without having to Alt Tab
From the Menu Bar – select TOOLS – Quick Commands – Configuration
• Add any website link or .exe command
• Create an easy to remember command key #ETRACKER and Save
Type your new command into
Smartpoint #ETRACKER and the website
will launch without you having to leave
your Smartpoint workflow

33. Did you know?
That Smartpoint Version 5.1 is now available via Auto Update - this version offers
many great new features so make sure you accept the update
TripAdvisor ratings and reviews
TripAdvisor Ratings are displayed on the hotel availability screen
To read the latest traveller reviews - click on the rating from the HOC/rate page

34. Did you know?
That Smartpoint makes booking passive air segments simple
Right click on the required booking class from an availability display and
select an option from the drop down
With a single Click - you have a passive segment - simple fast and efficient

35. Did you know?
That in Smartpoint you can automate your received from R. field
Under Application – select Application Settings
Enter your standard Auto Receive details in the AutoReceive Box and click Save
Now when ending your booking you no longer have to enter R.
Saving time and reducing keystrokes