Here are the key steps:
1) Identify the second order system transfer function:
C(s)/R(s) = 4/(s^2 + 2s + 4)
2) Compare to the general second order system transfer function:
C(s)/R(s) = ωn^2/(s^2 + 2ζωns + ωn^2)
3) Equate coefficients:
ωn^2 = 4
2ζωn = 2
ωn = 2
ζ = 1
Therefore, the un-damped natural frequency (ωn) is 2 rad/s and the damping ratio (ζ) is 1.