Bridget Milton has over 15 years of experience in information technology roles including business analyst, project manager, and systems analyst. She has extensive skills in areas such as system integration, data integration, Java, .Net, SQL, and various software development methodologies. Milton has managed projects for companies such as Greyhound, Frontier Communications, Hewlett Packard, Stewart Title, and Vertex Business Services. Her experience includes gathering requirements, designing solutions, testing, training, and implementing systems.

1. Bridget Milton
6653 McKinney Ranch Pkwy #9101 McKinney, TX 75075 *214-869-0276 *
mailto:bridgetmilton@sbcglobal.net
EMPLOYMENT HISTORY SUMMARY
Information Technology professional proficient in using various methodologies while performing multi-faceted roles for end-to-
end software development life cycle projects. Possess over 15 years of technology experience in PMO related roles where
primarily serviced external/3rd
party clients. I am a fast learner with proven functional/leadership skills which enables me to help
foster a successful team-oriented environment.
SKILLS/TOOLS:
* System Integration * Data Integration *MS Office, including Visio, Project, SharePoint * HTML * CSS * JAVA * .Net * XML
Scripting * Schema * Pseudo Code (read & write) * PL SQL Queries * SQL PLUS Reporting * SQL *TOAD * C++ (read) * UNIX (read
& write) * Object- Oriented Code (read) * Various Platforms, to include, Enterprise-ERP, Cloud Computing-PaaS * Java, .etc. * IT
Service Management (trained) * Solution Architecture * Solaris * ETL * UML * Visual Basic (read & interpret) * CRM Aps * e-
Commerce * Siebel-Telecommunications * Telegence-AMDOCS (AT&T exclusive) * Banner Utilities Billing * CISPlus Cordaptix
Utilities * Excelergy-Service Center Billing * Salesforce Estimation & Inventory * Transaction Management * Enrollment System *
SoupUI * Data Analysis * JIRA * JAD Sessions * RAD Sessions * Prototypes * Excellent Verbal & Written Communication from
Executive to User Roles * All Development Methodologies (SDLC, Agile, Waterfall)
PROFESSIONAL EXPERIENCE
Brooksource Staffing 08/ 2016 -
Client: Greyhound
Role: Business Analyst / Project Manager Hybrid
• define and document customer business requirements and system functional needs
• define, create, and/or amend business & system processes/workflows
• create and facilitate training to various workgroups
• determine project overall budget & implementation plan
• communicate project status to various levels
• create functional, system and regression test plans
• create test validation requirements, review with project team, and manage/perform test execution
• verify change management requirements are met
• create implementation plan & review with DBA & production support team, etc.
• ensure project documents are properly stored on SharePoint
• perform post implementation monitoring
• when necessary, develop an implementation team to provide onsite support for install
NOTE: Hiring Manager announced 8 days before my start date that she has delayed hiring until Sept 2016. The company is going
through a migration and has had several delays.
Client: Frontier Communications
SR Consultant
Collabera - SR Consultant – Business Analyst
Client: Frontier Communications 05/2015 – 10/2015
• Gathered and documented business requirements for complex ERP level system enhancement
• Assisted with analysis to determine point to point solution design
• This effort included, but not limited to, external system vendors, system impacts, data transmission system flows,
1 Rev. 08/2016

2. Bridget Milton
6653 McKinney Ranch Pkwy #9101 McKinney, TX 75075 *214-869-0276 *
mailto:bridgetmilton@sbcglobal.net
impacts to all development group, impacts to operation group, impact to marketing, test requirements, budgets, training
requirements, budget, metrics, deadlines, etc.
Valtech Consulting
Client: Hewlett Packard-HP (3-Month Project) 7/2014 –10/31/2014
Projects – Deployment Manager-CapM, Deployment Manager-MSI
Deployment Manager-Universal Configuration Management (UCMDB) Upgrade
ESL-Upgrade
Position – ESM (Enterprise Service Management) Sr. Project Manager / SR Data Analysis & Research / SR Data Map
Sr. Project Manager / Global Deployment Manager
• Coordinated with Implementation Planning Lead to facilitate development of the implementation & back out plan or
task plan of HP existing systems from existing platforms to Enterprise level platform.
• Coordinated and executed deployment planning, organizing, and executing of infrastructure, and applications required
in a coordinated build and release with several workgroups in various countries
Stewart Title 10/2013 – 04/2014
Executive BSA / SR Data Analyst / New Implementation
• As Business Systems Analyst managed new system implementation project activities from Pre-Implementation phase to
Pilot Implementation Phase
• As Business System Analyst & Project Manager facilitated & managed multiple weekly JAD sessions between the
business and technology groups to gathered business requirements and discuss optimal configurable & code change
requirements of system design solutions. NOTE: Business requirements were gathered post system implementation.
• As Business System Analyst facilitated the preparation of extensive USER training for various groups and weekly
meetings with the executive staff and project team to provide new system implementation status
• Provided Governance level project status
Vertex Business Services (formerly Alliance Data Systems 03/2003-07/2008), Dallas, TX 032003 –
09/2013
Positions: Release Manager / Project Manager / Business/Systems Analyst Manager-Lead / Project Consultant /
Implementation Analyst/Manager / Test Engineer Analyst-Lead-Manager
Client: Georgia Natural Gas
• Project Manager, Business/Systems Analyst & Lead/Sr. Software Defect Manager duties:
o As Business System Analyst planned & executed requirements for project’s entrance/exit plans of gathering
business requirements/use cases, determining solution design/system requirements, test planning &
execution, defect root cause & solution, training, business system processes/workflows, change management,
release plan/readiness activities and pre-post deployment/implementation phases using various technologies,
i.e. SDLC, Agile, Waterfall
o As Business System Analyst managed/facilitated meetings/walk-throughs with external & internal clients which
ranged from entry, management, project team members 3rd
party vendors to executive levels
o As Business/System Analyst designed, planned and managed mock installs for large complex projects
o Managed Post-Mortem meeting for each install to analyze project deliverables and where necessary developed
and implemented solution reengineering throughout the process/workflows of upcoming project lifecycle
o As Business/system analyst led Joint Application Development sessions to efficiently determine business
requirements & solution design Created the Traceability Matrix for tracing the original requirements & design
back to end result
o As Business/Systems Analyst & project manage managed client/project expectations for all phases to ensure
estimate of effort, budget and implementation date was consistent with project deliverables using Gant Chart,
Excel and/or MS Project.
o As Business/Systems Analyst & Project Manager managed/Participated in multiple projects, i.e. migration/new
2 Rev. 08/2016

3. Bridget Milton
6653 McKinney Ranch Pkwy #9101 McKinney, TX 75075 *214-869-0276 *
mailto:bridgetmilton@sbcglobal.net
implementation, eCommerce, ERP, System Integration, CRM, CISPlus, WebBased, Data Migrations, Upgrades,
IVR, Secure File Transmission, 3rd
Party Vendor requirements, Reporting, etc. as business systems analyst and
project manager
o Skilled at performing Gap analysis, Risk analysis, Feasibility Analysis, Impact analysis along with good
understanding of process/workflow tools and techniques
o Proficient in research analysis using SQL, SQL Reporting, AIX/UNIX, Solaris, Toad, All MS Office Tools, XML Tags,
Schema, system processing/workflows, etc.
o Create design and data mapping documents that must first possess integrated comprehensive understanding
of the Org. Framework that enables the mapping the AS-IS business to TO-BE Model using Gap Analysis, ETL
SQL, TOAD, UNIX, Reporting For the Data
o As Release Manager worked with team to confirm design solutions.
NOTE: Similar duties performed for ADS from 03/2003 to 08/2007; again, before Vertex purchased ADS Utility Services.
Milestone Software Solutions, Florida 07/2008 – 12/2009
Clients – Vectran Energy & OneOK Energy
Projects – Banner Utilities Billing System Enhancements
Position – Business System Analyst & Test Engineer– vices
• As Business Analyst designed, built and prepared detailed daily reporting for internal and external business partners
and financial institutions
• As Business Systems Analyst performed in-depth system analysis to determine root cause and resolution issues
using SQL/UNIX/TOAD applications along with able to read & interpret code, perform GUI analysis, conducted
meetings with SME where necessary.
Client – Atmos Energy
Project – Oracle 10g Upgrade for Banner Utilities Billing System
Position – Test Engineering Lead– Utility Services
• Managed a team of 6-10 test analysts providing leadership on best practices and standards while co-developing the
functional & technical test approach, requirements, plan, and schedule (i.e. string, system, and integration,
performance, and regression tests).
• Worked with the project team to apply a risk ranking approach to ensure effective use of limited testing resources
while ensuring full components/functionality coverage
• Create story points for upcoming and near future Sprints
Robert Half Technology Consulting 10/2001 - 11/2002
Client – TXU Energy
Project – CISPlus Issue Resolution
Position - Sr. Business System Analyst – EDI Transaction Management - Utility Services
• As Sr. Business Analyst ran SQL queries of live data to manage the research of tasks related to failed EDI
transactions, objective included determining root cause/system failure and facilitate/communicate/test/document
resolution, using Texas SET (Standard Energy Trading) protocol and meeting with Trading Partners to uncover
problems and implement solutions. Utilized MS Excel and MS Access to maintain data.
• As Sr. Business Analyst created Visio flow charts detailing the flow of EDI transactions between trading partners and
internal systems.
• As biMet with business users to gather business requirements of CISPlus billing system expectations, discussed
business requirements with IT, and communicated deliverables to business.
Robert Half Technology Consulting (contract extended)
Client – TXU Energy
Project – CISPlus Post-Install Issue Resolution
3 Rev. 08/2016

4. Bridget Milton
6653 McKinney Ranch Pkwy #9101 McKinney, TX 75075 *214-869-0276 *
mailto:bridgetmilton@sbcglobal.net
Position - Sr. Business Analyst - Special Projects Team - Utility Services
• As Business/System Analyst responsible for various tasks associated with company-wide cross-functional effort to
restructure customer operations. Deliverables included a redesign of business procedures and processes/workflows
that led to a 20% increase in productivity within operations.
Robert Half Technology Consulting
Client – TXU Energy
Project – CISPlus Billing System Implementation
Position - Sr. Business Analyst - Billing Operations - Utility Services
• As Business/System Analyst & Implementation responsible for multiple tasks related to the conversion of over
80,000 customers. Tasks were full life-cycle projects, which required research of system limitations and
implementing exception processes/workflows until enhancements could be put into scope.
XO Communications (Telecom), Plano, Texas 09/2000 – 10/2001
Position: Siebel Business System Analyst
• As Siebel Business System Analyst responsible for managing development and implementation of a Customer
Relationship Management-Siebel application, specifically Customer Care and Siebel Incentive Compensation (SIC).
AT&T (Telecom), Dallas, Texas 03/1997 - 08/2000
Position: Business Project Manager
• Responsible for full life-cycle development and implementation of multi-million dollar nationwide eCommerce
websites, ‘e-Store’, ‘Coverage Maps’, ‘Store Locator’, and ‘Wireless Prepaid
• Responsible for several Telegence-Wireless Billing System-Amdocs Application system enhancements, duties
included meeting with client to define and document system requirements and testing, training & report
specifications.
Position: Area Manager Customer Retention
NOTE: This position was part of AT&T wireless operation’s division.
• Responsible for the re-design of the customer retention department with emphases on reducing & stabling the loss
of customers.
• After initial research and information gathering, I ultimately presented a 6-month strategy & techniques to the
wireless and wireline executive staff detailing from a financial perspective the anticipated plan and objectives.
• Managed a staff of 5 managers and 75 non-management employees, to effectively detect and deter customer
“churn” reaching and exceeding company “churn” ratio goals.
• Created financial reports and delivered to Sr. Management and Executive staff.
• Developed, implemented and tracked the success of retention tools, ‘win-back’ programs, and proactive loyalty
programs (Customer for Life Program, Rewards Program and Customer Survey).
• Provided Business Requirements for a Telegence - Wireless Billing System-Amdocs Application system enhancement
that provided an assessment of a customer’s account with the push of a button. NOTE: This allowed users the
ability to quickly identify customers at risk for disconnecting their wireless service.
EDUCATION/SPECIALIZED TRAINING
UNIVERISITY
* Major: Business Management/Minor MIS – Grambling State University, Grambling, LA
SPECIALIZED TRAINING
* UCMDB HP Universal Configuration Database – HP Training * Highly Iterative Testing in Agile Development Cycles-Certified
* Creating White Papers & Use Cases Web Design Services * Project Management for Technical Writers Certified
4 Rev. 08/2016

5. Bridget Milton
6653 McKinney Ranch Pkwy #9101 McKinney, TX 75075 *214-869-0276 *
mailto:bridgetmilton@sbcglobal.net
* Requirements Mapping for Business Analyst * Siebel eBusiness Course Certified * Salesperson.com: Phases, Salesforce.com
application navigation, Salesforce.com Admin, Salesfore.com BA, Salesforce.com-Integration * ETL Data Mapping Model
* ITIL * PAAS * API * IBM Big Data * Jira
5 Rev. 08/2016

6. Bridget Milton
6653 McKinney Ranch Pkwy #9101 McKinney, TX 75075 *214-869-0276 *
mailto:bridgetmilton@sbcglobal.net
* Requirements Mapping for Business Analyst * Siebel eBusiness Course Certified * Salesperson.com: Phases, Salesforce.com
application navigation, Salesforce.com Admin, Salesfore.com BA, Salesforce.com-Integration * ETL Data Mapping Model
* ITIL * PAAS * API * IBM Big Data * Jira
5 Rev. 08/2016