Ashish Sharma is a data analyst with over 8 years of experience in information technology and data analysis. He has worked for companies like Etihad Airways, Landmark Group, and Genpact, where he developed dashboards and reports, performed data mining and analysis, and provided solutions for data collection, storage, and presentation. He is proficient in SQL, Oracle, Excel, and data analysis tools like SPSS.

1. ASHISH SHARMA
Mobile: +971 557565930
Skype Id: only.ashish99
only.ashish99@gmail.com
OVERVIEW:
Business oriented data analyst offering professional expertise in providing solutions for data analysis,
coding, and variable information controls. Cooperates closely with IT experts, project engineers and subject
matter experts in planning. Developing analytical methods for data collection, data variables, storage,
analysis, statistics and presentations.
EXPERIENCE SUMMARY:
Over 8+ years of experience in Information Technology that includes application analysis, design, development,
testing, implementation, support and maintenance, using Oracle/ SQL Tool Sets. Data interpretation, Analyzing
results, Ad hoc reports creation, data mining & segmentation, interpreting trends and forecasting.
WORK EXPERIENCE:
Etihad Airways, Abu Dhabi, UAE Feb 2015-till date Data Mining & Reporting Analyst (Loyalty Analytics)
Achievements:
• Established strong, positive relationship with Etihad Airways global partners across GCC, Asia & Europe.
• Designed & Implemented Passenger Revenue dashboard for Etihad Guest (Etihad, UAE), top bonus (Air
berlin, Germany), Millemiglia (Alitalia, Italy) to analyze annual $3.3B Revenue along multiple
dimensions (tier, nationality, age, top markets, under-performing markets etc.)
• Developed campaign tracking dashboard to define and manage best practices for campaign execution,
strategies (including control groups and A/B testing). Tracked performance of campaigns and analyzed
impact on profitability.
• Developed communication summary dashboard to guide marketing analytics and strategy development
for customer acquisitions, retention initiatives. Designed and implemented partner performance
dashboard to recognize $300M gross billing annually. It provides strategic thought to implement
marketing and product strategies based upon customer financial and data-driven insights.
• Designed RFM model on customer earn & burn behavior to identify high value/ low value customers
and to reduce churn using SPSS modeler.
Environment: SQL Server studio, Advance excel, Adaptive Insights, SPSS
Responsibilities:
• Understanding of core airline business processes, frequent flyer program (FFP) and service delivery
capabilities.
• Using best practices, methods and techniques, process models and tools for Business Analysis.
• Gathering client requirements, mapping processes, conducting hypotheses based analysis, creating
business cases, evaluating and presenting solutions.
• Demonstrate ability to work independently based on the direction received and manage multiple task
assignments in a cross cultural team.
• Manage program performance and customer activity reporting to address areas including customer
segmentation, program and campaign level impact, return on investment(ROI) and profitability,
customer demographics, and benefits usage recommending reasoned adjustments to the program
• Develop organization-wide and departmental Key Performance Indicators (KPIs) to assess performance
against the targets, and make recommendations to set-up business processes to measure and report on
the KPIs.
• Analysis of user business requirements , carry out analysis of the given data and draw correct inferences,
in keeping the objectives of the analysis
• Calculate the specified problem, state of affairs and crisis; examine for solutions using data analysis
practices and arrange analysis reports

2. • Settle on the methodologies and procedures for carrying out effectual data analysis
• Presenting reports and suggesting actions on impact of data
• Identifying methods and processes on improving operations efficiencies
• Gather data necessary to accomplish analysis from a number of sources accumulate it together in
prearranged format and enter the data in data analysis software
Landmark Group, Dubai, UAE Mar 2013 till Feb 2015 MIS Executive
Environment: Toad, BI Publisher, Oracle Business Intelligence Tool, BRIO reporting Tool
Responsibilities: Developing & generating SQL scripts and providing Management reports.
• Extracting Daily/Monthly/Yearly MIS Reports from various tools like BI, OBI, BRIO & Toad
• Analysis of user business requirements with advance excel.
• Administration & configuration of BRIO Application
• Connecting business user needs with system capabilities and required customizations
• Interpretation of functional requirements, functional and technical gap, design, and specifications
• Interactions with users and resolving their service requests
• Documentation and training at each level of support and development.
• Managing and providing Application rollouts
• Developing Oracle forms & reports as per user format
• Oracle Data modelling and objects creation
• Deployment & configuration of Oracle Forms and reports and application
• Analysis of user business requirements
• Administration & configuration ERP & Oracle Applications
• Interpretation of functional requirements, functional and technical gap, design, and specifications
• Performing quality assurance tests(Unit testing, System testing prior to user testing)
• Managing and providing Application rollouts
Genpact Ltd, Gurgaon, India Apr 2011-Mar 2012 Oracle Support Consultant
Project #1: OLM (Oracle Learning Management) Client: Genworth Financial Ltd, U.S.A.
Environment: Oracle E-Business Suite R11i (11.5.10.2), BI Publisher, Discoverer, SQL*Loader
Responsibilities:
• Analysis of user business requirements
• Administration & configuration of OLM & Business Applications
• Managing end user rights and credential creation
• Connecting business user needs with system capabilities and required customizations
• Interpretation of functional requirements, functional and technical gap, design, and specifications
• Interactions with users and resolving their service requests (Support Central tool)
• Performing quality assurance tests (prior to user testing)
• Providing reports to end users as per their requirement (Discoverer)
• Managing user data, bulk uploads (SQL*Loader)
Project #2: STIR (Statutory Tax-Filing Information Reporting) Client: General Electrical Ltd, Global
Environment: Oracle E-Business Suite R11i (11.5.10.2), Pl/Sql Developer
Responsibilities:
• Creating scripts using SQL (programming/de-bugging)
• Interactions with users to manage & upload company Tax data to business application (Pl/Sql Developer)
• Providing root cause analyses for technical issues
• Administration & configuration of STIR tool & other Business Applications
• Interacting with users to resolve their issues by controlling system remotely (WebEx tool)
• Working with functional teams, vendors & business units to asses and fix problems/incidents.
• Providing update to IT management and peers towards improving efficiencies of current
implementation.

3. RNIS Pvt. Ltd, New Delhi, India Feb 2008-Mar 2011 ERP Executive
Project: Integral ERP Client: In-house ERP
Environment: D2k (Forms 10g & Reports 10g), PL/SQL, Oracle 10g, Toad, Oracle Application Servers
Responsibilities: Provided first level support for vendor based ERP
• Involved as a team member in customizing applications as per business requirement.
• Involved as a team member in maintenance of Forms and Reports
• Creating Stored Procedures, Triggers, Cursors, Functions, Packages
• Managing data and providing Reports using SQL queries (Toad)
• Involved as a team member in implementation, support and enhancements of Application
• Form and report registration
• User & grant creation and management
• Monitoring User sessions and Locks
• Maintaining two Oracle Application Servers & two Data servers
• Taking and maintaining Hot & Cold backup through Oracle utility import & Export
• Operating terminal servers at VSNL
• Remote installation of web based ERP at client side through Team Viewer
• Providing ERP functional Support and training through E-mail, Online Chat, Phone
TECHNICAL SPECIFICATIONS:
Databases/ Programming
Languages
Oracle 9i/10g, MS SQL Server, SQL, PL/SQL, HTML, Java scripts, ASP, MS
Access
GUI Tools Developer 2000, Forms 6i/10g, Reports 6i/10g, Visual basic 6.0
Reporting/ Analysis Tools SQL server studio, Business Object, Power BI, Toad 7.6/ 10.6, SPSS, PL/SQL
Developer, BI Publisher, OBI Tool, BRIO (Hyperion) Tool, Adaptive Insights
Functional Skills SCM, CRM
Industries Airline, Retail, Finance, Insurance, Manufacturing
Applications / Others Advance Excel, HTML, MS IIS, DBA Activities, OLM, MS-Office
PROFESSIONAL QUALIFICATION:
Year Course University
2004-2007 Master of Computer Applications (M.C.A.) Punjab Technical University, Jalandhar (India)
2001-2004 Bachelor of Computer Applications (B.C.A.) Himachal Pradesh University, Shimla (India)
PERSONAL DETAILS:
Date of Birth 25-Apr-1984
Gender Male
Languages Known English, Hindi, Punjabi, Arabic (Basic)
Nationality Indian
Marital Status Married
Passport No. G7377054
Visa Status Employment Visa UAE, Schengen Visa (valid till Mar 2017)
Extra Curricular Activities Runner-up regional level T.T championship 2001 (North Zone, India), Participated
in MTV’s reality game show.
PRESENT ADDRESS:
Building # 172, Shabia-9, MBZ city, Abu Dhabi, United Arab Emirates, Phone: +971-25584982
DECLARATION:
I consider myself familiar with Computer Aspects. I am also confident of my ability to work in a team.
I hereby declare that the information furnished above is true to the best of my knowledge.
Ashish Sharma