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Uploaded byKevin Duncan
TICK ACHIEVE 2018
The document discusses the challenges of modern office life, highlighting issues such as information overload, frequent email interruptions, and the negative impact of digital devices on focus and productivity. It emphasizes the importance of developing effective communication strategies, such as setting meeting etiquette and email guidelines, to enhance efficiency. Additionally, it encourages a shift from perfectionism to progress in team dynamics, recommending prioritization and time management techniques for better work outcomes.
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TICK ACHIEVE 2018
- 1. INCREASING EFFECTIVENESS TO MASTER OFFICELIFE@kevinduncan
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- 3. INFORMATION INUNDATION Average professionalgets 300 emails a week People check their phones 221 times a day People use their mobiles for 2 hours a day They spend 28 hours a week on email Executives interrupted every 8 minutes, losing over 2 hours a day It takes 15 minutes to get back to what you were originally doing Sources: Atlassian, Internet trends, University of California,
- 4. WORK EMAIL HABITS “Ioften or sometimes check my email... Immediately when I wake up 80% On weekends 63% On holiday 58% In bed 34% Before 7am 66% UK average 6.51am Before I go to bed 54% During commute 33-61% Source: APSIS, YouGov
- 5. ATTITUDES TO TECHNOLOGY 70% feel they receive too many emails 51% of emails deleted within 2 seconds 48% of executives “cannot live without email.” 26% of men “could not live without their laptop.” 11% of men “could not live without their BlackBerry.” Email checked 30-40 times an hour Having unread messages reduces IQ by 10 points
- 6. WHAT SCIENCE SAYS Average attention span in 2000: 12 seconds. 2015: 8 secs. We can handle 3-4 cognitively demanding thoughts at once. When you think you’re multitasking you’re actually switching back and forth between different tasks. There’s a switch cost. It takes the brain 15-25 minutes to get back. Digital devices have a negative effect on prolonged focus. The only way to be productive (prolonged focus and deep thinking) is to switch off devices.
- 7. OUT OF HOURSWORKING 93% of employees continue working when they have left the office …for a total of over 3 and a half hours a week …or 15 hours a month …or 183 hours a year …or 23 extra working days a year Source: YouGov
- 8. THE WORST ASPECTS OF OFFICELIFE @kevinduncan
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- 10. The excuse culture(p.118)
- 11. DON’T MAKE EXCUSES Get things done Don’t be vague or evasive Don’t use jargon (unless with specialists who know the lingo) Don’t use bullshit Keep politics to a minimum
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- 13. HATE WAFFLE Waffleis the enemy of a clear decision Take the time to think first Think straight then talk straight Don’t do spontaneous word dumps Ask for five minutes of their time When’s convenient for you to talk?
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- 15. PROGRESS NOT PERFECTION Perfectionist bosses demoralise staff by consistently redoing their work Perfectionists in a team take too long agonizing, putting pressure on colleague Go for highest standards & finish the job
- 16. Quantitative v Qualitative(p.133)
- 17. DO IT FASTOR DO IT PROPERLY Quantitative tasks can neither be done we nor badly Get them done fast with minimum fuss Qualitative tasks need time and thought By having clear set times for the quant, we can think harder about the qual. Mornings for creative, deeper thinking wo Am I just doing it, or am I doing it well?
- 18. Just doing it,or doing it well? (p.134)
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- 20. Not like thisLike this MULTITASKING DOESN’T WORK. TRY RAPID SEQUENTIAL TASKING (p.63)
- 21. Not like this.Not like this.
- 22. SETTING PRIORITY (p.90) •Do the worst first • Think and plan properly • Ignore irrelevant stuff
- 23. SAY NO POLITELY(p.50)
- 24. NEGOTIATE ROBUSTLY • Keyto any negotiation • Can have any two • Too much pressure = collapse • Start all sentences with “If…” • “If you require x, we require y...”
- 25. Protect the company’sposition
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- 27. The one-touch approach(p.65)
- 28. A NEW EMAILETIQUETTE Never touch an email more than once Read it, then action it, file it, or delete it Use a different medium if you can Don’t be an email thief and steal time
- 29. Make it workfor you, not the other way around (Taming Technology Rules p.76)
- 30. FIFO: FIRST INFIRST OUT (p.94)
- 31. Do the worstfirst (p.49)
- 32. Set up tripwires(p.123)
- 33. DEALING WITH DEADLINES(p.160) • Human nature to delay, but don’t • Convene decision makers in the first 24 hours • Set direction, brief experts, course correct if necessary • Debate hard and early p.52
- 34. A NEW MEETINGETIQUETTE Only call meetings when really necessary Make them short Turn up, prepare properly, stay on theme Shut up and listen
- 35. SHARPER, SMARTER, FASTER Brevity equals intelligence The shorter the better Edit first before wasting others’ time Tasks do not improve if they are delayed So do the worst first Free up time for important stuff Concentrate on qualitative tasks
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- 44. Try them out andcreate your own style or write an anti list (p.48)
- 45. TOWARDS A MANIFESTO FOR A BETTERWAY OF WORKING
- 46. NO EXCUSES PROGRESS NOTPERFECTION MEETING & EMAIL ETIQUETTE SHARPER SMARTER FASTER HATE WAFFLE DO IT FAST, DO IT PROPERLY
- 47. • What canyou put into practice right now? • How can you act yourself into a new way of thinking? You don’t think yourself into a new way of acting…
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