This document discusses restorative communication techniques for addressing conflict. It recommends focusing on how people's actions affect others using affective statements and questions. Specific techniques include small conferences, community circles, and formal conferences. The document advises controlling one's reactions, using "I" statements, focusing on behavior, engaging without judgment, and taking care of oneself. Things to avoid are passing judgment, being preachy, yelling, offending others, and forcing change. Restorative practices aim to resolve issues with people rather than to or for them.