SlideShare a Scribd company logo
This is a story of
a brand that plays
the long game.
Bespoke
title emails
A quick note:
More than a decade of close
partnership has created a well-oiled
machine, enabling us to push CRM
beyond initial expectations and into
some very cool places.
Xbox Year in Review
Xbox Year in Review
Won “Best of Show” at the ADDY Awards, 11 Gold
(6 local, 5 regional), and 2 Silver Nationals.
no money.*
THIS TACTIC MADE
Even in the face of this data,
we do 2 –3 of these every year
now and we’re not stopping.
Why?
 They Say Our Love Won’t Pay The Rent | Seattle Interactive 2017
 They Say Our Love Won’t Pay The Rent | Seattle Interactive 2017
 They Say Our Love Won’t Pay The Rent | Seattle Interactive 2017
 They Say Our Love Won’t Pay The Rent | Seattle Interactive 2017
 They Say Our Love Won’t Pay The Rent | Seattle Interactive 2017

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They Say Our Love Won’t Pay The Rent | Seattle Interactive 2017

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  • 2. This is a story of a brand that plays the long game.
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  • 17. More than a decade of close partnership has created a well-oiled machine, enabling us to push CRM beyond initial expectations and into some very cool places.
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  • 27. Xbox Year in Review
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  • 29. Xbox Year in Review Won “Best of Show” at the ADDY Awards, 11 Gold (6 local, 5 regional), and 2 Silver Nationals.
  • 31. Even in the face of this data, we do 2 –3 of these every year now and we’re not stopping. Why?

Editor's Notes

  1. This is an engaged audience. They expect that we treat them with respect and feel ownership of the brand and industry space.
  2. Introductions & Roles: Bob Zammit with Microsoft & Jacci Johnson with Wunderman
  3. A quick note on Xbox Live To our user base, it’s the unmatched online service that connects them to the games and entertainment they want, and the people they want to play with. To the CRM team, Xbox Live grants us 2 pretty extraordinary super powers: 1. Hyper-relevant targeting 2. Near perfect measurement
  4. We have a measurement methodology, and for everything that has worked, more has gone on the cutting room floor because the data shows it doesn’t drive ROI. We keep our own lights on.
  5. Xbox & Wun have been partnered for more than 10 years. So we’ve had time to test and learn, and got all of our engines running smoothly. If we stopped there, we would have still been a healthy, profitable branch of marketing. But we were still hungry. We kept pushing the envelope. So our last five years have gone beyond the standard CRM emails.
  6. What we liked about it: - Not crazy tech, just a tight insight on the audience - Partnership with other agencies and globally
  7. What we liked about it: - By this point, we had established rules and best practices, and knew when to break them. - It was also tech we’d never done.
  8. What we liked about it: - It enabled us to take advantage of our Xbox Live Data - It was the most personalized campaign we’ve ever done - It was a celebration for the fans
  9. It’s become clear that these engagement campaigns don’t make money. 5 years in, we’ve quantifiably determined that. Our ROI would increase if we cut them. We continue to keep investing.
  10. Channel health Need to keep customers coming back Low opt-outs Long-term customers If they stay, they keep buying Invest back in audience Our audience is awesome and they deserve it