Learning Portals – User Centric Gateway to Learning & Knowledge

1. Thurs, 29th June 2017, 12-1 PM, Sydney Ways to participate: • Q&A Box - comment, whinge & opinions • Twitter Backchannel - @lrncafe #learningportals Learning Portals Part 1 User Centric Gateway to Learning & Knowledge Knowledge Sharing Better Practices Experienced Panel

2. Introductions AbbVie Accenture Angus Knight ANZ APA Group Attorney-General's Department Bank Australia Baxter Healthcare BirchStreet Systems Blackboard CBA Cbus Super Fund CFA CUA DEDJTR Degreed DIplomatic Academy FCO Domain Group E3learning EasyA Enable Performance Consulting EY FlexiGroup Limited Ford of Europe Genentech GHX GPC Asia Pacific Gram Consulting Group Hall & Wilcox Registrations 100+ 62+ Organisations 2 Jeevan Joshi LearningCafe & CapabilityCafé & Principal Consultant Robin Petterd Sprout Labs & Principal Consultant ITE Janison Knowledge Bird LearningWise Consulting MCI Solutions Mind Australia Nbn NJCA nous group NSW Department of Education Office of State Revenue Open colleges Ovolo Hotels Qantas QBE QUT RMIT University Rockend Saleslink Group Sarah Jane Moore Savv-e Smsmt SOFT SYSTEM SCIENCES St John Ambulance WA Suncorp Target Totara Learning Solutions Uts Vision Australia webqem Westpac WVI

3. 3 Should Learning Portals be the gateway for all learning and knowledge in the organisation? What is user experience expected from a Learning Portal? What are the benefits and drawbacks of using the LMS as a Learning Portal? Part 1 – Building the Case Part 2 – Building the Portal TODAY 31 AUG • Design Principles • Governance • Costs • Content and information Architecture • Editorial process http://bit.ly/lcPortal2

4. Thought Leadership Webinar Discussions UnConference Blog Magazine Coffee Catch Ups Capability Building Workshops Community of Professionals with a focus on implementing ideas Building Capability 4

5. Next Gen Skills Workshop 5 Making Agile Work for Learning Sydney, 23rd Aug Content Curation for Learning Sydney, 23rd Aug Foundations of Capability Management Sydney - TBC

6. ROBIN PETTERD 6

7. Activity Think about a new skill you learnt recently either at work or home. On the whiteboard write how you learnt that skill. 7

8. 8 We learn from an eco-system that is made up of resources, people and activities Not just a LMS

9. What is Learning Portal 9 Somewhere to access learning

10. What is Learning Portal ? A digital platform that provides : Learners access to information and knowledge (digital or analogue) to: •Perform work •Build skills and capabilities •Share knowledge Organisations the ability to: •Deliver information and knowledge relevant to achieving business goals. •Means of making Learning and knowledge access more efficient. 10

11. JEEVAN JOSHI 11

12. Current Learning Architecture is primarily built on Mandatory Learning 12 Compliance CPD Technical i.e. Learners don’t really have a choice. 65 respondents: Source – LearningCafe Webinar - Learners as Consumers Webinar 21 July 2016

13. 52% More than 60% 65 respondents: Source – LearningCafe Webinar - Learners as Consumers Webinar 21 July 2016 Is our L&D world and skills may be architected for mandatory learning

14. Success = course completions + passing assessment 14 Compliance CPD Technical Mandatory is an easier world. 65 respondents: Source – LearningCafe Webinar - Learners as Consumers Webinar 21 July 2016 • Funding is easier • Need is beyond dispute • Employees don’t have a choice • Success is clearly understood.

15. Organisational Learning is shifting away from mandatory Learning http://www.simplypsychology.org/maslow.html Compliance Technical Training etc. Behaviour Productivity Innovation Culture

16. Competitive Advantage Mandatory Easy to Measure Difficult to Measure Compliance Technical Training etc. Innovation Culture Behaviour Productivity Current L&D world What business needs What business gets

17. OK and worse 55.8% Mandatory Learning – Forced & Ineffective Learning ? 65 respondents: Source – LearningCafe Webinar - Learners as Consumers Webinar 21 July 2016

18. Big Problem 65 respondents: Source – LearningCafe Webinar - Learners as Consumers Webinar 21 July 2016

19. 65 respondents

20. Success of L&D will depend if they can increase the consumption of discretionary learning 20 World of Discretionary Learning is rough on L&D. Learner can choose to • Not consume your product • Go elsewhere • Not Learn • Give negative ratings Product will be consumed only if it is good enough.

21. 21 Learning Portal is critical in the world of Discretionary Learning Go to one place Search Personalised information Decide whether the products are worth consuming Consume Review and rate Currency is the time they spend learning

22. What do our learners value? n = 9,701 Source: CEB 2016 L&D Digital Learner Survey Methodology: Regression analysis was used to determine the impact of a range of learning characteristics on the percentage of learning applied on the job.

23. Purchasing Journey 24

24. 25 ● Most content is about available courses i.e. training brochureware. ● Where is the value add ?

25. 26 ● Still a LMS centric world.

26. 27 ● Gap between desire and real life.

27. ROBIN PETTERD 28

28. 29 Learning portal as the hub Compliance focused - leave it that way

29. 30 Learning portal as the hub xAPI xAPI xAPI xAPI

30. 31 Learning portal as the hub Personal dashboards Personal learning environment Read | Share | Reflect

31. 32 A risk of a learning portal approach - they are often only focused on content Learning is a process

32. 33 Process What do employees need? Discover Technology alone doesn’t make it human centred Applying design thinking processes can make it human centred

33. 34 Process What do employees need? Discover Technologies Technology alone doesn’t make it human centred Applying design thinking processes can make it human centred Use what you have already SharePoint Work press Squiz Matrix

34. 35 Process What do employees need? Discover Technologies Design Technology alone doesn’t make it human centred Applying design thinking processes can make it human centred Use what you have already Sharepoint WordPress Squiz Matrix Information architecture Visual design Content plan Developing content Curation/Aggregation Measurement

35. 36 Process What do employees need? Discover Technologies Design Technology alone doesn’t make it human centred Applying design thinking processes can make it human centred Use what you have already SharePoint WordPress Squiz Matrix Information architecture Visual design Content plan Developing content Curation/Aggregation Measurement Prototype

36. 37 Process What do employees need? Discover Technologies GrowingDesign Technology alone doesn’t make it human centred Applying design thinking processes can make it human centred Use what you have already SharePoint WordPress Squiz Matrix Information architecture Visual design Content plan Developing content Curation/Aggregation Measurement Implementing the content plan Who adds content, how often is content updated? How is this marketed to employees? Prototype

37. JEEVAN JOSHI Producer at LearningCafe & CapabilityCafe 38

38. 39 ● Visits to Learning Portals is low. Public web sites would close down. ● Learners don’t see value in using the Learning Portal

39. 40

40. 41

41. Different Approaches – Choose the one that works for you 42 This works as I have implemented this. Will cover in next webinar. Current and new LMS & Portal products are moving here. Sometimes the easiest to implement LMS Platforms moving to provide more flexibility.

42. Business Responsive Portal - Design 43 Flexibility for Bus to have their own space and control content (decentralised content control) Common information architecture and user experience. (centralised experience) Users should be able to generate content without too many barriers. Ownership should be with BUs and Learners. L&D facilitates. User Experience Content Less but relevant is better than more. Learning & Knowledge should be unified Accommodate content from anywhere but curate it. Be responsive by developing DIY content May involve open source software Use APIs including xAPI to integrate with other sources. Mobile first design to be available anywhere New skills in L&D team including • Editors • Software Engineers • Multimedia Tech & Capability One Metric to Rule them all – Number & time of visits

43. www.learningcafe.com.au lrncafe http://bit.ly/lcafefb blogs learning conversations free resources workshops UnConference 2017 Sydney Melbourne Webinar recording, ebooks, L&D frameworks Building Effective Employee Social Networks 44 Ideas@work Collaborations

44. Next Steps Join Special Interest Community Attend Workshops Attend UnConference Melbourne Brisbane LearningCafe LinkedIn Subgroup Register interest www.learningcafe.com.au Register interest www.learningcafe.com.au Or send us an email - enquiry@learningcafe.com.au 45