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Thurs, 29th June 2017, 12-1 PM, Sydney
Ways to participate:
• Q&A Box - comment, whinge & opinions
• Twitter Backchannel -...
Introductions
AbbVie
Accenture
Angus Knight
ANZ
APA Group
Attorney-General's Department
Bank Australia
Baxter Healthcare
B...
3
Should Learning Portals be
the gateway for all learning
and knowledge in the
organisation?
What is user experience
expec...
Thought
Leadership
Webinar
Discussions
UnConference
Blog
Magazine
Coffee
Catch Ups
Capability
Building
Workshops Community...
Next Gen Skills Workshop
5
Making Agile Work for Learning
Sydney, 23rd Aug
Content Curation for Learning
Sydney, 23rd Aug
...
ROBIN PETTERD
6
Activity Think about a new skill you learnt recently either at work
or home.
On the whiteboard write how you learnt that s...
8
We learn from an eco-system that is made
up of resources, people and activities
Not just a LMS
What is Learning Portal
9
Somewhere to
access
learning
What is Learning Portal ?
A digital platform that provides :
Learners access to information and knowledge (digital or anal...
JEEVAN JOSHI
11
Current Learning
Architecture is primarily
built on Mandatory
Learning
12
Compliance
CPD
Technical
i.e. Learners don’t
rea...
52%
More than 60%
65 respondents: Source – LearningCafe Webinar - Learners as Consumers Webinar
21 July 2016
Is our L&D wo...
Success =
course completions + passing assessment
14
Compliance
CPD
Technical
Mandatory is an easier world.
65 respondents...
Organisational Learning is shifting away from
mandatory Learning
http://www.simplypsychology.org/maslow.html
Compliance
Te...
Competitive
Advantage
Mandatory
Easy to
Measure
Difficult to
Measure
Compliance
Technical Training
etc.
Innovation
Culture...
OK and
worse
55.8%
Mandatory Learning – Forced
& Ineffective Learning ?
65 respondents: Source – LearningCafe Webinar - Le...
Big Problem
65 respondents: Source – LearningCafe Webinar - Learners as Consumers Webinar
21 July 2016
65 respondents
Success of L&D will
depend if they can
increase the
consumption of
discretionary
learning
20
World of Discretionary Learni...
21
Learning Portal
is critical in the
world of
Discretionary
Learning
Go to one place
Search
Personalised information
Deci...
What do our learners value?
n = 9,701 Source: CEB 2016 L&D Digital Learner Survey
Methodology:
Regression analysis was use...
Purchasing Journey
24
25
● Most content is about available courses
i.e. training brochureware.
● Where is the value add ?
26
● Still a LMS centric world.
27
● Gap between desire and real life.
ROBIN PETTERD
28
29
Learning portal as the hub
Compliance focused - leave it that way
30
Learning portal as the hub
xAPI
xAPI xAPI
xAPI
31
Learning portal as the hub
Personal
dashboards
Personal learning
environment
Read | Share | Reflect
32
A risk of a learning portal approach - they are often only focused on content
Learning is a process
33
Process
What do
employees
need?
Discover
Technology alone
doesn’t make it
human centred
Applying design
thinking proces...
34
Process
What do
employees
need?
Discover
Technologies
Technology alone
doesn’t make it
human centred
Applying design
th...
35
Process
What do
employees
need?
Discover
Technologies
Design
Technology alone
doesn’t make it
human centred
Applying de...
36
Process
What do
employees
need?
Discover
Technologies
Design
Technology alone
doesn’t make it
human centred
Applying de...
37
Process
What do
employees
need?
Discover
Technologies
GrowingDesign
Technology alone
doesn’t make it
human centred
Appl...
JEEVAN JOSHI
Producer at LearningCafe & CapabilityCafe
38
39
● Visits to Learning Portals is low. Public
web sites would close down.
● Learners don’t see value in using the
Learnin...
40
41
Different Approaches – Choose the one that
works for you
42
This works as I have
implemented this. Will
cover in next webi...
Business Responsive Portal - Design
43
Flexibility for Bus to have
their own space and control
content (decentralised
cont...
www.learningcafe.com.au
lrncafe
http://bit.ly/lcafefb
blogs
learning conversations
free resources
workshops
UnConference 2...
Next Steps
Join Special
Interest
Community
Attend Workshops
Attend
UnConference
Melbourne
Brisbane
LearningCafe
LinkedIn S...
Learning Portals – User Centric Gateway to Learning & Knowledge
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Learning Portals – User Centric Gateway to Learning & Knowledge

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In the age of information glut, Learning Portals can provide Learners a way through the chaos to Learning and Knowledge that is useful and easier to access. However success stories are few and far between due to technology and design challenges. In many organisations the LMS is viewed as a Learning portal but not the one that provides the flexibility and user experience required.

With the Learning ecosystem becoming more complex and connected, Learner experience expectations are rising with an increase in the need to reduce costs.

Is it possible to implement a Learning portal that meets these requirements? We discuss with an experienced panel about the state of Learning portals and which way is it heading.

Date & Time : Thu, 29th June 2017, 12 – 1 pm Sydney Time

We Discuss

Should Learning Portals be the gateway for all learning and knowledge in the organisation?
What is user experience expected from a Learning Portal?
What are the benefits and drawbacks of using the LMS as a Learning Portal?
Can a Learning Portal be developed in the face of IT and policy restrictions?

Published in: Business
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Learning Portals – User Centric Gateway to Learning & Knowledge

  1. 1. Thurs, 29th June 2017, 12-1 PM, Sydney Ways to participate: • Q&A Box - comment, whinge & opinions • Twitter Backchannel - @lrncafe #learningportals Learning Portals Part 1 User Centric Gateway to Learning & Knowledge Knowledge Sharing Better Practices Experienced Panel
  2. 2. Introductions AbbVie Accenture Angus Knight ANZ APA Group Attorney-General's Department Bank Australia Baxter Healthcare BirchStreet Systems Blackboard CBA Cbus Super Fund CFA CUA DEDJTR Degreed DIplomatic Academy FCO Domain Group E3learning EasyA Enable Performance Consulting EY FlexiGroup Limited Ford of Europe Genentech GHX GPC Asia Pacific Gram Consulting Group Hall & Wilcox Registrations 100+ 62+ Organisations 2 Jeevan Joshi LearningCafe & CapabilityCafé & Principal Consultant Robin Petterd Sprout Labs & Principal Consultant ITE Janison Knowledge Bird LearningWise Consulting MCI Solutions Mind Australia Nbn NJCA nous group NSW Department of Education Office of State Revenue Open colleges Ovolo Hotels Qantas QBE QUT RMIT University Rockend Saleslink Group Sarah Jane Moore Savv-e Smsmt SOFT SYSTEM SCIENCES St John Ambulance WA Suncorp Target Totara Learning Solutions Uts Vision Australia webqem Westpac WVI
  3. 3. 3 Should Learning Portals be the gateway for all learning and knowledge in the organisation? What is user experience expected from a Learning Portal? What are the benefits and drawbacks of using the LMS as a Learning Portal? Part 1 – Building the Case Part 2 – Building the Portal TODAY 31 AUG • Design Principles • Governance • Costs • Content and information Architecture • Editorial process http://bit.ly/lcPortal2
  4. 4. Thought Leadership Webinar Discussions UnConference Blog Magazine Coffee Catch Ups Capability Building Workshops Community of Professionals with a focus on implementing ideas Building Capability 4
  5. 5. Next Gen Skills Workshop 5 Making Agile Work for Learning Sydney, 23rd Aug Content Curation for Learning Sydney, 23rd Aug Foundations of Capability Management Sydney - TBC
  6. 6. ROBIN PETTERD 6
  7. 7. Activity Think about a new skill you learnt recently either at work or home. On the whiteboard write how you learnt that skill. 7
  8. 8. 8 We learn from an eco-system that is made up of resources, people and activities Not just a LMS
  9. 9. What is Learning Portal 9 Somewhere to access learning
  10. 10. What is Learning Portal ? A digital platform that provides : Learners access to information and knowledge (digital or analogue) to: •Perform work •Build skills and capabilities •Share knowledge Organisations the ability to: •Deliver information and knowledge relevant to achieving business goals. •Means of making Learning and knowledge access more efficient. 10
  11. 11. JEEVAN JOSHI 11
  12. 12. Current Learning Architecture is primarily built on Mandatory Learning 12 Compliance CPD Technical i.e. Learners don’t really have a choice. 65 respondents: Source – LearningCafe Webinar - Learners as Consumers Webinar 21 July 2016
  13. 13. 52% More than 60% 65 respondents: Source – LearningCafe Webinar - Learners as Consumers Webinar 21 July 2016 Is our L&D world and skills may be architected for mandatory learning
  14. 14. Success = course completions + passing assessment 14 Compliance CPD Technical Mandatory is an easier world. 65 respondents: Source – LearningCafe Webinar - Learners as Consumers Webinar 21 July 2016 • Funding is easier • Need is beyond dispute • Employees don’t have a choice • Success is clearly understood.
  15. 15. Organisational Learning is shifting away from mandatory Learning http://www.simplypsychology.org/maslow.html Compliance Technical Training etc. Behaviour Productivity Innovation Culture
  16. 16. Competitive Advantage Mandatory Easy to Measure Difficult to Measure Compliance Technical Training etc. Innovation Culture Behaviour Productivity Current L&D world What business needs What business gets
  17. 17. OK and worse 55.8% Mandatory Learning – Forced & Ineffective Learning ? 65 respondents: Source – LearningCafe Webinar - Learners as Consumers Webinar 21 July 2016
  18. 18. Big Problem 65 respondents: Source – LearningCafe Webinar - Learners as Consumers Webinar 21 July 2016
  19. 19. 65 respondents
  20. 20. Success of L&D will depend if they can increase the consumption of discretionary learning 20 World of Discretionary Learning is rough on L&D. Learner can choose to • Not consume your product • Go elsewhere • Not Learn • Give negative ratings Product will be consumed only if it is good enough.
  21. 21. 21 Learning Portal is critical in the world of Discretionary Learning Go to one place Search Personalised information Decide whether the products are worth consuming Consume Review and rate Currency is the time they spend learning
  22. 22. What do our learners value? n = 9,701 Source: CEB 2016 L&D Digital Learner Survey Methodology: Regression analysis was used to determine the impact of a range of learning characteristics on the percentage of learning applied on the job.
  23. 23. Purchasing Journey 24
  24. 24. 25 ● Most content is about available courses i.e. training brochureware. ● Where is the value add ?
  25. 25. 26 ● Still a LMS centric world.
  26. 26. 27 ● Gap between desire and real life.
  27. 27. ROBIN PETTERD 28
  28. 28. 29 Learning portal as the hub Compliance focused - leave it that way
  29. 29. 30 Learning portal as the hub xAPI xAPI xAPI xAPI
  30. 30. 31 Learning portal as the hub Personal dashboards Personal learning environment Read | Share | Reflect
  31. 31. 32 A risk of a learning portal approach - they are often only focused on content Learning is a process
  32. 32. 33 Process What do employees need? Discover Technology alone doesn’t make it human centred Applying design thinking processes can make it human centred
  33. 33. 34 Process What do employees need? Discover Technologies Technology alone doesn’t make it human centred Applying design thinking processes can make it human centred Use what you have already SharePoint Work press Squiz Matrix
  34. 34. 35 Process What do employees need? Discover Technologies Design Technology alone doesn’t make it human centred Applying design thinking processes can make it human centred Use what you have already Sharepoint WordPress Squiz Matrix Information architecture Visual design Content plan Developing content Curation/Aggregation Measurement
  35. 35. 36 Process What do employees need? Discover Technologies Design Technology alone doesn’t make it human centred Applying design thinking processes can make it human centred Use what you have already SharePoint WordPress Squiz Matrix Information architecture Visual design Content plan Developing content Curation/Aggregation Measurement Prototype
  36. 36. 37 Process What do employees need? Discover Technologies GrowingDesign Technology alone doesn’t make it human centred Applying design thinking processes can make it human centred Use what you have already SharePoint WordPress Squiz Matrix Information architecture Visual design Content plan Developing content Curation/Aggregation Measurement Implementing the content plan Who adds content, how often is content updated? How is this marketed to employees? Prototype
  37. 37. JEEVAN JOSHI Producer at LearningCafe & CapabilityCafe 38
  38. 38. 39 ● Visits to Learning Portals is low. Public web sites would close down. ● Learners don’t see value in using the Learning Portal
  39. 39. 40
  40. 40. 41
  41. 41. Different Approaches – Choose the one that works for you 42 This works as I have implemented this. Will cover in next webinar. Current and new LMS & Portal products are moving here. Sometimes the easiest to implement LMS Platforms moving to provide more flexibility.
  42. 42. Business Responsive Portal - Design 43 Flexibility for Bus to have their own space and control content (decentralised content control) Common information architecture and user experience. (centralised experience) Users should be able to generate content without too many barriers. Ownership should be with BUs and Learners. L&D facilitates. User Experience Content Less but relevant is better than more. Learning & Knowledge should be unified Accommodate content from anywhere but curate it. Be responsive by developing DIY content May involve open source software Use APIs including xAPI to integrate with other sources. Mobile first design to be available anywhere New skills in L&D team including • Editors • Software Engineers • Multimedia Tech & Capability One Metric to Rule them all – Number & time of visits
  43. 43. www.learningcafe.com.au lrncafe http://bit.ly/lcafefb blogs learning conversations free resources workshops UnConference 2017 Sydney Melbourne Webinar recording, ebooks, L&D frameworks Building Effective Employee Social Networks 44 Ideas@work Collaborations
  44. 44. Next Steps Join Special Interest Community Attend Workshops Attend UnConference Melbourne Brisbane LearningCafe LinkedIn Subgroup Register interest www.learningcafe.com.au Register interest www.learningcafe.com.au Or send us an email - enquiry@learningcafe.com.au 45

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