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LearningCafe Year End Omnibus Webinar 2017

LearningCafe ran a year-end omnibus webinar covering all aspects of Learning. During this 2 hour webinar, we spoke to a panel of experienced learning practitioners who reviewed the year that was and the next one in the world of corporate learning.

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LearningCafe Year End Omnibus Webinar 2017

  1. 1. Thurs, 7th December, 2017, 12-2 PM, Sydney Ways to participate: • Q&A Box - comment, whinge & opinions • Twitter Backchannel - @lrncafe #lrnomnibus LearningCafe Year End Omnibus Webinar Knowledge Sharing Better Practices Experienced Panel
  2. 2. Agilitas Learning AIS Allianz Insurance Anglicare ANZ Austrade Auto & General BAE Systems Pty Ltd Belong BGIS Capgemini Cbus Super Fund ChapmanCG Churches of Christ in Queensland Coco Cola Amatil Create LMS deakinco DEDJTR Dimension Data Domain Group DTAF Eastern Health Enable Performance Consulting EY Sbs Siemens simPRO Skilsoft South Australia Police Sportsbet Squiz Standards Australia Studiosity Suncorp Sydney Airport Sydney Water Tafe TAL Target Australia TCSA Telstra Tennis Australia Thiess Thomson Reuters Unilever University of Limerick VMIA WEA Illawarra webqem Westpac WVI Xypex Australia Learn Studios LearningCafe Linkedin 165+ 80+ Registrations Organisations Fairfax Media FlexiGroup Limited Fred Hollows Foundation Fuel50 GO1 Griffith University Gritify hipages Hudson IAG IECL IIM Indore IMC Inspire Group IAG iwise2ebusiness ltd kNewView KnowledgeWorking Macquarie Group MCI MPK Consulting Navitas NBNCo NSW Department of Education Presence of IT Profiling Online Qantas RFDS sanitarium health and wellbeing
  3. 3. Thought Leadership Webinar Discussions UnConference Blog Magazine Coffee Catch Ups Capability Building Workshops Community of Professionals with a focus on implementing ideas Building Capability 4
  4. 4. 4 Using Agile/SCRUM in Human Resources and Learning Thurs, Feb 1, 2018 12 PM SCRUM Masters Aaron Tooth CSM CSPO Jeevan Joshi CSM
  5. 5. We help organisations transform the way Learning is delivered using a ecosystem view which leverages Agile, Human Centred Design and Technology Optimise Learning Ecosystems • Strategy & Roadmaps • Business Case Devp • Current State Review • LMS & Technology Selection • BUD Alignment Workshop • Integration with Talent & HR systems Plan Innovate Getting Ready for the Future of Work • Artificial Intelligence/ Machine Learning • Voice Recognition • Location Based Learning • Blockchain Transform Help embed transformative practices • Learning Portals • Agile/SCRUM • Merging Knowledge Management & Learning • xAPI/TinCan AR/VR • Collaborative & Social Learning • Learning Analytics David Hegarty Jeevan Joshi Robin Petterd
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  7. 7. State of Organisational Learning 7 Maree Howard Head of Learning Lendlease Natalie Nunn Asia-Pacific Talent Development Leader EY Current drivers and challenges of Organisation Learning.
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  9. 9. Budget $ L&D Capability Technology Audience/ User Experience Design Solutions – Learning, Knowledge, Skills Capability Performance Strategy Business Outcomes $ + Learning & Performance EcosystemEnablers Solution Business Visualising the Learning Ecosystem Stack
  10. 10. 10 L&D & KM folks are excited about Content Curation Microlearning Personalised knowledge etc. Only because Learning & KM have not converged LMS KM Systems LMS + Content Curation + Micro learning + KM +Content Curation + Micro learning + LMS + Content Curation + Micro learning
  11. 11. Page 11 Composing the Talent team of tomorrow Symphony Trends in Learning & Development at EY Natalie Nunn, Asia-Pacific Talent Development Leader PRIMARY TRENDS Learner-fed to learner-led We now have the technologies, systems and the motivation to enable learners to source and drive their own learning Shorter attention spans The ascendency of mobile-enabled just-in-time micro-learning as stand-alone or part of a blended journey Social learning Not just learning through social platforms, but peer- coaching and experimentation Virtual classrooms The costs of delivering physical classroom learning are becoming prohibitive. EY is driving an ambitious agenda to provide more engaging and effective virtual learning Convergence The necessity for L&D to work up, down and across the organisation to deliver value effectively and efficiently Big data Provide insights and drive better business decisions Digital disruption Create conditions for learning and developing Diverse workforce Engage and appeal to a diverse workforce Demographic shifts & geopolitical instability Fertile conditions for learning Sustainable growth strategy Indirect Cost Pressures $
  12. 12. 12 How do we make it work? GLOBAL LEARNING • Global L&D strategy and principles aligned with and supporting the strategic goals of the organization • Global leadership and business capability solutions SOLUTIONS • Partnering with global functions including Talent, D&I, EH&S, Change, Finance etc • Partnering with L&D managers to develop business relevant solutions • Project manage vendors • Impact metrics CONNECT AND COLLABORATE • Learning portal for L&D and HRBP • Learning portal for learners • Learning communities • Connect and collaborate technology L&D MANAGERS • Partnering with HRBPs and solution team to support learning needs of the business HRS LEARNING SERVICE PROVIDERS
  13. 13. 13 Influence of learning on business performance 1. Nature of work, workers and the way we learn is changing – there is an important link between our business of transforming workplaces and how we learn at Lendlease 2. Learning has a clear link to growth, innovation and motivation 3. Ability to transform workplaces and the organisation is strongly linked to learning • LEARNING@LENDLEASE
  14. 14. 14 Change Journey • Sponsorship is key, yet it will be important not to over promise to the organisation – get traction and keep moving forward • Not about mandating – rather about delivering outcomes • Need to address our own concerns/ mindsets and capabilities in HR and learning. We are not alone in this! • LEARNING@LENDLEASE
  15. 15. 15 Source:
  16. 16. 2014 Trends in Global Employee Engagement – Aon Hewitt
  17. 17. Culture Leadership Tools Frameworks Business Results Competencies Learning Capability Management Architecture Governance Systems Process CAPABILITY MANAGEMENT Ver 0.8
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  19. 19. Learning Design in Flux 19 Changing the shape of Learning Design i.e. impact of Agile and tech and whether L&D is being responsive. Peter Hall Head of Leadership and Learning - Australia and Asia Pacific QBE Insurance Michelle Novis Senior Manager Portfolio and Enterprise Learning Westpac Tom Craig Head of Learning Performance & Careers Auto & General
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  21. 21. Success = course completions + passing assessment 21 Compliance CPD Technical Mandatory is an easier world. 65 respondents: Source – LearningCafe Webinar - Learners as Consumers Webinar 21 July 2016 • Funding is easier • Need is beyond dispute • Employees don’t have a choice • Success is clearly understood.
  22. 22. Organisational Learning is shifting away from mandatory Learning Compliance Technical Training etc. Behaviour Productivity Innovation Culture
  23. 23. Competitive Advantage Mandatory Easy to Measure Difficult to Measure Compliance Technical Training etc. Innovation Culture Behaviour Productivity Current L&D world What business needs What business gets
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  25. 25. Thinking of Learners As Consumers Learners as Consumers Employees as Customers Value for Time Value for Money Value for Cognitive Bandwidth Relevance -Does it solve my problem ? Does it help the organisation I work for ? Compliance Learning does not give competitive advantage. Just makes you safe.
  26. 26. 26 Down from 89% In 2016
  27. 27. 27 *Sample size = 115
  28. 28. 4-hour workshop Rapport Listening Questioning Paraphrasing Adopting an Iterative and IncrementalApproach to Learning Design & Delivery 1-hour workshop Rapport EvaluateImplementDevelopDesign Analysis EvaluateImplementDevelopDesign EvaluateImplementDevelopDesign EvaluateImplement Develop Design Value-add Value-add Value-add Value-add Timeline post-analysis phase + 1 Week + 2 Weeks + 3 Weeks + 4 Weeks 1-hour workshop Listening 1-hour workshop Questioning 1-hour workshop Paraphrasing
  29. 29. Two Speed Learning Tech 29 Sift through the real/practical impact of technology. Rob Wilkins Leader - Information Management NSW Department of Education Jeevan Joshi Digital Transformation Expert & Founder LearningCafe & CapabilityCafe Mike Pino Senior Director, Cognizant Digital Academy Cognizant
  30. 30. 30 ● Visits to Learning Portals is low. Public web sites would close down. ● Learners don’t see value in using the Learning Portal
  31. 31. Different Approaches – Choose the one that works for you 31
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  33. 33. Learning Café View Time ->2016 Now 2020 Face to Face Online Learning – Legacy /compliance approach Online Learning – Next Gen (VR,AR, Social) Self Organising Learning Tin Can L&D Capability Jump L&D Capability Jump L&D Capability Jump
  34. 34. Roadmap for our Profession 34 The state of jobs/career in L&D and the changing L&D skill sets. Aaron McEwan Senior Director | Advisory Leader CEB, now Gartner Fiona Jury Director - Executive Search Human Resources ChapmanCG Nicole (Clark) Thompson Chief People Officer, APAC Hudson
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  37. 37. LearningCafe Webinar 37 TRENDS IN THE L&D JOB MARKET • Organisations are ROI focused, roles are more complex, learning is often embedded in broader Organisational Development roles • L&D is an “executive lever to drive change”, moving towards coaching/advising on business performance A Shift Towards Building Capability: “The Big Learning mindset that pervades the future of work highlights that competitive advantage in the next century is based on the ability to build the capabilities required to compete in an environment of uncertainty. Rather than specifying a fixed goal of competency, we seek to build an open capability to fulfil our strategic intent and our customers’ needs as they arise” "Competency vs Capability Mindset Organisations" - Blog by Simon Terry
  38. 38. LearningCafe Webinar 38 L&D SKILLS/COMPETENCIES IN-DEMAND • Digital Savvy • Commercial Acumen • Future of Work, Enterprise Social Networks • Change Resilience • Talent Management
  39. 39. 39 Source : learned/
  40. 40. Professional Development Framework for the Next Gen L&D - Where do I start? 40 Business Partnership Project Management L&D Theory Analysis Design Development Implementation Evaluation DigitalAcumen ConsultingApproach BusinessAcumen Agile&DesignThinking Emerging Tech Start Up/ Entrepreneurship Knowledge Management Workforce/HR Trends Emerging Research in Management Industry Knowledge Capability Management Existing Capability Next Gen Capability Scaffolding Awareness
  41. 41. LearningCafé View Time ->2016 Now 2020 Face to Face Online Learning – Legacy /compliance approach Online Learning – Next Gen Self Organising Learning Tin Can L&D Capability Jump L&D Capability Jump L&D Capability Jump
  42. 42. Trends 42 McKinsey Deloitte LinkedIn Towards Maturity Mobile Platform for Learning YouTube-style” learning Demonstrate business impact and value. New Learning Organisation -agile and fluid in nature Immersive classroom experience Design Thinking Video-based online training Holistic People Experience Building a culture of social learning and real time feedback Build Learning Apps Deliver modern learning experiences Thriving Ecosystems Big data and predictive analysis Learning Experience Systems Transformative Learning Performance analytics to drive organisational performance and customised experience
  43. 43. Challenges 43 McKinsey Deloitte LinkedIn Towards Maturity Share ownership of Performance Bring together a consumer-like experience Limited budget Position learning as a strategic pillar Become less of authors L&D teams embed themselves in the business Demonstrating ROI Understanding digital, technology, automation, robotics and AI, driving a new business model Transition from a service provider to a strategic partner Helping people to perform,” not just “delivering great training. Aligning to the company’s overall strategy Connecting business and learning impact. Risk free Learning Environments Apply the disciplines of design thinking to the way people learn Lacking data and insights to understand which solutions are effective Continual Engagement Alignment between learning and our overall business strategy Become video producers, not just instructional designers. Having L&D decentralized within the company Intelligent decision making
  44. 44. lrncafe blogs learning conversations free resources workshops UnConference 2016 Sydney Melbourne Webinar recording, ebooks, L&D frameworks Building Effective Employee Social Networks 44 Ideas@work Collaborations
  45. 45. Next Steps Join Special Interest Community Attend Workshops Attend UnConference Melbourne Brisbane LearningCafe LinkedIn Subgroup Register interest Register interest Or send us an email - 45