The document discusses how the music business is struggling due to the rise of the internet and digital music. It provides examples of artists like Amanda Palmer who have embraced connecting with fans online through authentic, frequent, and free communication. While some artists are well-suited for this, the document acknowledges that not every artist needs to use the same approach. It suggests that in addition to new tools, new types of online messages need to be created to help the music industry adapt to the digital age.