The document discusses performance-based certification in the IT industry, focusing on TrueAbility's managed platform for delivering skill assessments in real-world environments. It outlines the benefits and differences of performance-based certifications compared to traditional exams, alongside TrueAbility's vision for the future of skill evaluation. The document also promotes upcoming webinars related to training and certification.

1. The Value of Performance-
based Certification

2. @billcush
Bill Cushard
Head of Training
ServiceRocket
Sarah E. Brown
(moderator)
ServiceRocket
Frederick “Suizo” Mendler
Co-founder
TrueAbility
@suizo @SEBMarketing

3. Where in the World?

4. About ServiceRocket
Helping people get the most out of their software
TRAINING TrainingSUPPORT UTILIZATION- Founded in Sydney, Australia 2001
- Palo Alto, CA HQ since 2010
- 180 employees across 4 global
offices:
- Palo Alto, Sydney, Kuala
Lumpur, Santiago

5. Start Your
Learndot
Free Trial Now!
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6. #TrainingIs Customer Success Series
Topic:
Date:
Getting Started Building Training March
31, 2015
Keeping Content Up With Software Changes April 21, 2015
Data-Driven Approach to Training May
19, 2015
Org Structures/Roles of Great Training Functions July 14, 2015
Training to the Tech Adoption Lifecycle August 11,
2015
Training in Pre-Sales to Help Sell Product September 1,
2015
*Recordings and Registration available: http://bit.ly/SR-Webinars

7. Benefits of certification programs
What is a performance-based certification
Why not adopted?
How to get started?
Agenda

8. TrueAbility provides a managed platform for delivering performance-
based IT skill assessments anywhere in the world. Used for skill
evaluation, training, or certification, TrueAbility’s cloud-based platform
puts candidates in a real-world environment to demonstrate their skill.
This solution is fully scalable and provides an affordable alternative to
traditional testing methods.
About TrueAbility®

9. Our Vision
We believe that in five years, every technical professional will submit to a form
of performance-based assessment–as part of the job interview process, for
training or for certification. Performance-based will be the status quo for skill
and knowledge demonstration.
Our Mission
To make it easy for companies to create and
implement performance-based skill assessments.
About TrueAbility®

10. Frederick “Suizo” Mendler is co-founder and CEO at TrueAbility.
He drives TrueAbility’s vision and strategy around the company’s
performance-based product portfolio.
Previous to TrueAbility, Suizo had a nine year career at global
cloud company Rackspace Hosting. Suizo's career at Rackspace
began leading the global customer technical support operations
as VP of Support. During that time, Suizo and his leadership
team hired, managed and trained over 1100 technical employees.
His last two years at Rackspace were spent growing the
Rackspace Cloud as VP of Sales and Marketing.
TrueAbility® Leadership

11. The Value of
Performance-based
Certification & Training
for the IT Industry
White Paper

12. Poll

13. Benefits of Certification Program

14. What is a performance-based
certification?
How does it differ from standardized
multiple-choice certification exams?

15. Why have performance-based
certification exams not been widely
adopted in IT?

16. How to get started in performance-
based certification programs?

17. @billcush
Bill Cushard
Head of Training
ServiceRocket
Sarah E. Brown
(moderator)
ServiceRocket
Frederick “Suizo” Mendler
Co-founder
TrueAbility
@suizo @SEBMarketing

18. The Next Webinar...
How to design training for customers who
don’t think they need training
Special Guest: Peter Bell, Github Trainer
Register:
http://bit.ly/SR-Webinars
Tuesday, November 17 10am PT

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20. Thank you
servicerocket.com
@ServiceRocket