How AI Helps You By Taking Your Job

•

1 like•241 views

There is an overwhelming amount of information in the technology news about artificial intelligence (AI) and bots in the enterprise. One issue is the gap between hype and reality. The other issue covers whether AI and bots will take our jobs. Whether we are talking about bots for Atlassian's JIRA and HipChat to recent announcements by Workplace by Facebook about opening up it's Work Chat API to chat bots, AI and bots are happening. The question is how can we use them to improve how we do our job? According to Scott Middleton, founder and CEO of Stratejos, "These bots will replace jobs but it will be the boring parts of our jobs. They'll take care of the tedious, administrative side while giving us new information and insights we don't currently have. Freeing us to do bigger, more creative things." Middleton will join the ServiceRocket webinar to discuss: - AI in the enterprise: Why now? - What is an enterprise bot? - What is possible today addressing the difference between hype and reality. - What is possible (inevitable) tomorrow.

Technology

Webinar:
How AI Helps You By
Taking Your Job

Our Guest
Sco$ Middleton
Founder and CEO
stratejos
stratejos.ai

Agenda
•  About ServiceRocket
•  AI in the enterprise: Why now?
•  What is an enterprise bot?
•  What is possible today. Addressing the diﬀerence between hype and
reality.
•  What is possible (inevitable) tomorrow.
•  QuesJons

FULL TIME
EMPLOYEES 250
4 GLOBAL OFFICES – SYDNEY, PALO ALTO,
SANTIAGO, KUALA LUMPUR
GLOBAL CULTURE

1
Who is ServiceRocket?

Adoption Offerings
ADVISE
CONNECT
SUPPORT
EDUCATE

AI in the enterprise: Why now?
Bank of America Merrill
Lynch predicts AI will have a
$9 trillion impact on
knowledge work.
McKinsey Global InsJtute:
AI driving transforma@on of
society at 3,000X the impact
of the industrial revoluJon.
Atlassian co-founder and CEO,
Mike Cannon-Brookes says AI will
play a major role in the future of
team producJvity.

AI within the enterprise: micro-trends
Data can
now be
messy
Smaller
data sets
not an
issue
Process
standard-
ization
Productivity
increases
outweigh
inaccuracy
Data is in
accessible
systems

AI as the next wave of automation:
A Project Manager’s day over time
7h
5h
Pre-Task Management Systems
e.g. pen & paper, phone, memory
Task Management Systems
e.g. JIRA
3h
1h
7h
Task Management AI
e.g. stratejos
Admin:
Time was spent
trying to record
what was
happening.
1h
Plan and manage
Plan and manage
Admin,
reporJng,
follow up Manage, admin,
report, follow up
Plan, manage
analyze, opJmize,
something new?
take on more?

What is possible today?
Sales Management
Assistants
Project Management
Assistants
Custom Bots &
Assistants

What is possible tomorrow?
Insights you didn’t know.

Doing things for you that you didn’t think possible.

CreaJng new layers of metadata and metrics

stratejos:
the smart assistant for project teams
Project & Team AnalyJcs Coach & Assistant
Automate project
reporJng
Auto-idenJfy risks
+ the follow-up
Reinforce best
pracJce
Analyze team
performance

Contact ServiceRocket
ADVISE
CONNECT
SUPPORT
EDUCATE
servicerocket.com/atlassian-services

Questions
Sco$ Middleton
Founder and CEO
Stratejos
stratejos.ai

New hire training for engineers joining our Seattle team. Our Seattle team is responsible for the Unified Compute Platform (UCP). UCP integrates server, network, storage & virtualization technologies into a single turnkey solution. UCP enables admins to very easily drive millions of dollars of IT gear from a single pane of glass. This material covers Hitachi, engineering positions, leadership roles, & culture.

The digital enterprise wave

David Terrar

The business landscape is changing. It's driven by significant changes in infrastructure, economics, and 3 big technology shifts that are happening simultaneously. On top of that there are emerging technologies that have the potential for an even more profound effect on the World economy and our business. I want to make you step back and look at things we already know about the digital landscape, the digital workplace and digital disruption and look at them with fresh eyes and think about them differently. We call this the Digital Enterprise Wave - ride it, or go under.

The Demanding State of I.T.

Abbie Lundberg

Developing New Business Models for the Digital Age

Connected Futures

Preparing for Digital Business an ITSM Academy Webinar

ITSM Academy, Inc.

Presenter: Matt Hooper ITSM Evangelist, LANDESK Software All facets of the business demand innovation from IT, but preparing for it requires scope, timing, vision, understanding the competitive landscape, and innovative business processes. This will require new roles, new approaches to funding special projects, value-based metrics, and controls to ensure that the shifts aren't seismic. In this presentation we'll look at examples of businesses that used big data and analytics, mobile, social media, IoT, or other disruptive technologies to revolutionize their business model, and we'll provide steps that can assist your journey. Motivated by the ideas presented? Print a Personal Action Plan to capture them.... https://www.itsmacademy.com/content/PAP-FOLD.pdf

NACD Southern California 2010 Directors in a Digital World

FayFeeney

Notable Quotes from Gartner Symposium/ITxpo

Connected Futures

Standing in fir Dion Hinchcliffe who was called away, this was the opening keynote in the CeBIT Social Business Arena. My idea was to do three things. First give the Agile Elephant view of the current complex and disruptive digital landscape. There is a wave of change affecting every business and some key issues to be understood that are driving the need for digital transformation in every industry, every style of business. I go through 20 years of a world gone digital and recommend 3 books to help make sense of where we are. Secondly present 8 strategic building blocks to enable transformation, with the emphasis on practical things you can do, and specific areas or factors that your organisation needs to address. Lastly, leave you with a core message that is vital for the 21st century enterprise - and that is that you need to be in a state of continuous reinvention to make sure that some smarter, nimbler competitor doesn't make use of technology or new business models to take away your market.

Softchoice Innovation Executive Forum 2015 - SeattleSoftchoice Corporation

Digital transformation in business

Sairam Vedam

Themakoffer TotaalTalent (Theme Suitcase Total Talent)

Tom Haak

IT's New Starring Role

Connected Futures

Thought Leader Session Epicenter May 3rd 2016

Joakim Jansson

Kreeo : Enterprise Social Collaboration Platform

Sumeet Anand

Kreeo, is an unique Data-aware and flexible/customizable collaboration platform, that helps enhance workforce productivity by over 20% and simplifies compliance and knowledge retention for enterprises. It takes less than a week to configure the platform to suit the specific needs of the business and rollout, with options to host it on premise or from cloud. Kreeo provides the unique ability to unify structured datasets and unstructured content under one hood and enable intelligence and collaboration on same. It enables creation of unique custom collaboration/digital solutions as well and takes very little time to deliver.

Igniting growth through innovation: disruptive trends

NewsGator Australia Roadshow - Daniel Kraft

Sitrion

IEDC Atlas Ignite: Change Is The Only Constant

Atlas Integrated

Tips to Applying Exponential Organization Principles To Large CPG Companies

Ileana Chermenschi

INTERNET OF THINGS TESTIMONIALS

Newell Thompson

Getting to Equal 2017

accenture

Drawing The Line: Will We Ever Have Enough Data?

Sogolytics

Accelerating impact with digital

Ann Longley

Global HR Forum 2018 EngageRocket

EngageRocket

Citrix Work Anywhere May 12 V3

James Ware, PhD

EY Megatrends: Resourceful planet, Digital future, Future of work

The Exciting (and Surprising) Future of IT

Ivanti

The role of IT as a leader in the business is very different than how IT has been seen in the past. The business needs the leadership of IT more than ever. As IT professionals, we will be part of a remarkable transformation of IT over the next decade. This will change virtually all of what we do. Join Kevin as he dives into the factors that are driving these changes and how you can rise and extend your career in the midst of the changes. In this webinar, we will explore: what changes to expect, what we can do now to be ready, and how IT will undergo these changes while at the same tie remaining true to the fundamentals of IT

Kapil Dev Singh: Leading Digitally

Rahul Neel Mani

The 10 most innovative it infrastructure solution providers 2018

Insights success media and technology pvt ltd

Insights Success has shortlisted “The 10 Most Innovative IT Infrastructure Solution Providers, 2018,” which are using their extensive business knowledge to provide a steady backbone to support the ever growing needs of businesses in the increasingly disruptive world. Featuring as our Cover Story is Present, which envisions a future where IT infrastructure supports organizations and employees get the much-required support to balance their priorities.

The 30 Most Influential Business Leaders in Tech 2022 Simon Bonk (1).pdf

CIO Look Magazine

What's hot

CeBIT Social Business Arena keynote - Strategic building blocks for your Dig...

David Terrar

Softchoice Innovation Executive Forum 2015 - SeattleSoftchoice Corporation

Digital transformation in business

Sairam Vedam

Themakoffer TotaalTalent (Theme Suitcase Total Talent)

Tom Haak

IT's New Starring Role

Connected Futures

Thought Leader Session Epicenter May 3rd 2016

Joakim Jansson

Kreeo : Enterprise Social Collaboration Platform

Sumeet Anand

Igniting growth through innovation: disruptive trends

NewsGator Australia Roadshow - Daniel Kraft

Sitrion

IEDC Atlas Ignite: Change Is The Only Constant

Atlas Integrated

Tips to Applying Exponential Organization Principles To Large CPG Companies

Ileana Chermenschi

INTERNET OF THINGS TESTIMONIALS

Newell Thompson

Getting to Equal 2017

accenture

Drawing The Line: Will We Ever Have Enough Data?

Sogolytics

Accelerating impact with digital

Ann Longley

Global HR Forum 2018 EngageRocket

EngageRocket

Citrix Work Anywhere May 12 V3

James Ware, PhD

EY Megatrends: Resourceful planet, Digital future, Future of work

The Exciting (and Surprising) Future of IT

Ivanti

Kapil Dev Singh: Leading Digitally

Rahul Neel Mani

What's hot (20)

CeBIT Social Business Arena keynote - Strategic building blocks for your Dig...

Softchoice Innovation Executive Forum 2015 - Seattle

Digital transformation in business

Themakoffer TotaalTalent (Theme Suitcase Total Talent)

IT's New Starring Role

Thought Leader Session Epicenter May 3rd 2016

Kreeo : Enterprise Social Collaboration Platform

Igniting growth through innovation: disruptive trends

NewsGator Australia Roadshow - Daniel Kraft

IEDC Atlas Ignite: Change Is The Only Constant

Tips to Applying Exponential Organization Principles To Large CPG Companies

INTERNET OF THINGS TESTIMONIALS

Getting to Equal 2017

Drawing The Line: Will We Ever Have Enough Data?

Accelerating impact with digital

Global HR Forum 2018 EngageRocket

Citrix Work Anywhere May 12 V3

EY Megatrends: Resourceful planet, Digital future, Future of work

The Exciting (and Surprising) Future of IT

Kapil Dev Singh: Leading Digitally

Similar to How AI Helps You By Taking Your Job

The 10 most innovative it infrastructure solution providers 2018

Insights success media and technology pvt ltd

The 30 Most Influential Business Leaders in Tech 2022 Simon Bonk (1).pdf

CIO Look Magazine

Snaplogic Academy Launch - Chennai

Karthik Sirasanagandla

The 30 Most Influential Business Leaders in Tech April 2022

CIO Look Magazine

Larry Quinlan, Global CIO at Deloitte - 2013 Tech Trends – Elements of postdi...

Global Business Events

CIO Strategies 2008Dr. Jimmy Schwarzkopf

The 10 Most Inspiring Tech Leaders to Watch, 2022.pdf

Merry D'souza

CIO Perspectives San FranciscoAaron Gette

Technology and businessOumaima Boujemaaoui

Cisco - A CIO Perspective:

njain_seanet

30 Must Read CIO Bloggers

Andy (Avraham) Blumenthal

Virtual Collaboration Insights From Ibm March24

Jeanne Murray

Virtual teaming is the “new normal” in global workplaces. The business imperatives for this go beyond merely a need to tap into global labor – the imperatives are in the need for businesses to build, sell, and succeed in the global economy. This presentation relates the business imperatives to the actions teams are taking to work successfully in virtual teams, and was developed as a guest lecture for an audience of MBA students.

IIT Academy - Masterclass - Enterprise Agile

Steven HK Ma ｜馬國豪

A showcase of gritty, warts-and-all stories about the transformation toward agility of some of Australia’s biggest companies. From IIT Academy, Hong Kong - meetup.com/IITAcademyHK · Learn about how a critical government data organisation achieved a 240%+ increase in productivity in just six weeks. · Hear about the market transforming mobile payments app that reinvigorated one of Australia’s big four banks. Challenges involved resistance from the organisation from line staff through to senior sponsors. · Hear about how a multi-year flagship project at one of Australia’s major home loan providers was rescued. Out of budget and under-featured, this project was reinvigorated in just 6 months. Complexities included offshore vendors, major time-differences in operations and multiple vendors involved in a complex build.

The Softchoice Innovation Report 2018: Four New Roles For CIOS In The Modern ...

Softchoice Corporation

In 2017, Softchoice’s Innovation Executive Forum (IEF) traveled across North America, taking the pulse of today’s front-line leaders of digital transformation. From St. John’s to Los Angeles, we visited 14 major cities, and met with over 120 top-level technology executives to discuss their priorities, challenges, and experiences pushing forward change. Online, we hosted quarterly conference calls with members and special guests, and published numerous whitepapers featuring insights from organizations big and small.

Super 30 companies of the year

Pavan Kumar

Technology and business both have the golden touch; they just don’t change into gold whatever they touch but something more valuable than gold. They are revolutionizing each and every element of our lives. The latest technological and business achievements have triggered unexpected trends with broader impact on very human aspect. And in 2019, we expect drastic exponential changes in every possible direction. Advanced tech like AI will transform the entire industries, making way for infinite business opportunities. In this latest edition, we will focus on such future thinking companies and their revolutionizing services that are changing the face of business sector. The Silicon Review “Super 30 Companies of the Year 2019.” These companies are not only distinctly ahead among the peers, but are helping other companies to gain momentum along with them. The companies that are enlisted provide most innovative solutions to solve IT industry’s toughest challenges and distinguish themselves by their ability to forecast future business and technology trends. In simple words, these companies are helping the people better understand the world.

Tech Update Summary from Blue Mountain Data Systems June 2015

BMDS3416

Building the Future of Intelligent Retail

National Retail Federation

The 30 Most Influential Business Leaders in Tech, 2022 Emad A1Humam (1).pdf

CIO Look Magazine

2017 q3 McKinsey quarterly - competing in a world of sectors without borders

Ahmed Al Bilal

2016 q4 McKinsey quarterlyy - does your data have a purpose

Ahmed Al Bilal

Similar to How AI Helps You By Taking Your Job (20)

The 10 most innovative it infrastructure solution providers 2018

The 30 Most Influential Business Leaders in Tech 2022 Simon Bonk (1).pdf

Snaplogic Academy Launch - Chennai

The 30 Most Influential Business Leaders in Tech April 2022

Larry Quinlan, Global CIO at Deloitte - 2013 Tech Trends – Elements of postdi...

CIO Strategies 2008

The 10 Most Inspiring Tech Leaders to Watch, 2022.pdf

CIO Perspectives San Francisco

Technology and business

Cisco - A CIO Perspective:

30 Must Read CIO Bloggers

Virtual Collaboration Insights From Ibm March24

IIT Academy - Masterclass - Enterprise Agile

The Softchoice Innovation Report 2018: Four New Roles For CIOS In The Modern ...

Super 30 companies of the year

Tech Update Summary from Blue Mountain Data Systems June 2015

Building the Future of Intelligent Retail

The 30 Most Influential Business Leaders in Tech, 2022 Emad A1Humam (1).pdf

2017 q3 McKinsey quarterly - competing in a world of sectors without borders

2016 q4 McKinsey quarterlyy - does your data have a purpose

More from ServiceRocket

Webinar: Software Adoption Crash Course for Customer Education Leaders

ServiceRocket

According to Maria Manning-Chapman, vice president of education services research at TSIA, "Education Services organizations truly have the opportunity to be a game-changer in driving product usage and adoption, because training is at the core of both." In the wake of XaaS business models, "adoption services" are at the forefront of driving company and customer success. Manning-Chapman argues that education services teams are in the best position to drive adoption because education is a one-to-many model that is scalable. Manning-Chapman joins this ServiceRocket webinar to discuss: 1. What is adoption and why it's important 2. Why customer education is ideal for driving adoption 3. Customer education and the adoption curve 4. Examples of results organizations are achieving using education to drive adoption

Designing Useful Workplace Chatbots for Workplace by Facebook

ServiceRocket

Using Agile Methodology to Predictably Build Better Customer Training

ServiceRocket

http://learndot.servicerocket.com/better-agile-training Using Agile Methodology to Predictably Build Better Customer Training Developing courses is hard. It is time consuming and since software moves so fast, it is common for a course to be released and have the software change enough to make parts of the course irrelevant. What's even worse is that during this time, customer needs could have changed with the software, rendering a course nearly obsolete by the time it is delivered.

Webinar Slides: Building And Leveraging Your Customer Education Technology Stack

ServiceRocket

Connecting Atlassian JIRA and Workplace by Facebook

ServiceRocket

Demonstrate the Value of Customer Education Using Salesforce

ServiceRocket

In the webinar, you will learn How to link customer training activity with account performance. Ask the right questions to get the right answers. Not only will we show you conceptually how to link training activity with account performance, but we will show you examples in Salesforce. Join ServiceRocket product manager Jesse Miller show you how to integrate an LMS with Salesforce to way beyond just tracking training sales, and how you can use Salesforce to show the value of training. View the recording: http://learndot.servicerocket.com/demonstrate-the-value-of-customer-education-using-salesforce

Recorded Webinar: Customer Education Strategies For Company Growth

ServiceRocket

[Watch Recording] http://learndot.servicerocket.com/customer-education-strategies-that-increase-company-growth At a time when enterprise software demand is slowing, customer education could be a way to increase sales. In the last few months, I have been hearing quite consistently from early stage enterprise software companies that their number one company priority is to increase one of three metrics: sales pipeline, average sales price (ASP) per deal, or average recurring revenue (ARR). This is not surprising considering the softening enterprise software marketing. Demand is slowing, valuations are falling, and funding events are few are far between. Now, more than ever, customer education professionals need to come up with and execute strategies that improve the overall growth of the business. Fortunately, there are many ways in which enterprise software companies use customer education as a means for increasing company growth. In this webinar, you will learn: Key business growth metrics you can target with customer education. How to price and package your training to generate demand for your training. How to use pricing strategies and price discrimination to sell more course to customers who wouldn't normally buy courses. The goal of this webinar is to have you leave with fresh ideas and examples to help you offer customer training in a way that helps growth your overall business.

Using SQL and Salesforce data to build a Product Catalog (or anything) in Con...

ServiceRocket

Using SQL and Salesforce Data to Build a Product Catalog (or Anything) in Con...

ServiceRocket

Curious how you could leverage Atlassian Confluence and a few powerful add-ons to build a dynamic repository within your Confluence wiki? This webinar will walk you through the steps to do so, and even show you how your repository, such as a product catalog, can be integrated with Salesforce.com data. View the full webinar: http://info.servicerocket.com/product-catalog-in-confluence-salesforce-sql-database

Balancing Demands of Running A Customer Education Business

ServiceRocket

Customer education functions at fast growing enterprise software companies have many moving parts. On the one hand, developing and delivering instructionally-sound learning experiences is the foundation of an effective team. On the other hand, there is the day-to-day running of the business operations of customer education teams. These include: Developing the customer education strategy Creating the organization, getting the right roles and talent in place, and keeping the team motivated to perform at a high level Deliver internal stakeholders the information they need, including finance, sales, customer success, and support, to name a few That is a big job. In this webinar, experts discussed how to balance the competing demands of the customer education leader when it comes to running an effective education team in a technology company. http://learndot.servicerocket.com/balancing-the-demands-of-running-a-customer-education-business

Getting Dev and QA Teams to Work Better Together

ServiceRocket

In a traditional software development culture, development and QA teams often work independently of each other. As project teams transform from traditional workflows to Agile or DevOps, it can be challenging to get independent Dev and QA teams to collaborate. Not only does each team use different tools, but there can be this sense that code is rushed and thrown over the wall for bugs to be cleaned up in testing. At the very least, this can cause tension between teams, and ultimately, the customer suffers. How do you eliminate this tension, get everyone to adopt new processes, improve teamwork, and focus on delivering value to customers? During the webinar, we will speak with an expert panel to discuss these issues, why improving teamwork matters, and steps you can take to improve teamwork and focus on customers. In this webinar, we will discuss: Why should QA and Dev work together in the first place? What hurdles must be overcome to improve how QA and Dev improve collaboration? What successes and outcomes has the panel experienced as a result of improving teamwork? Specific action steps and small changes you can put in place right way.

How to create performance based certifications for software

ServiceRocket

How to Create Performance-based Certification for Software Certifications are a crucial aspect in the world of technology today. Not only can certifications ensure that customers are able to use software effectively, they also provide a system of distinguishing between various levels of knowledge. The problem with most certification programs is that they do not necessarily "test" or otherwise provide validation for making sure people have the skills and/or the right level of skill needed to get the most out of the software they are using. Customer education professionals should consider the different methods of assessments, including the performance-based certification, to ensure the certifications they provide are most effective. This webinar is a follow-up to the one we recorded on October 6, 2015 entitled The Value of Performance-based Certifications, Frederick “Suizo” Mendler, CEO of TrueAbility. Performance_Testing_Council.jpgThis time, in addition to Suizo, we're joined by Judy Hale, certification expert and author of the book Performance-Based Certification: How to design a valid, defensible, cost-effective program, and Rich Raposa, Certification Manager at Hortonworks, as we dive into what it takes to create a performance-based certification program. A performance-based assessment is a testing method that places users in an environment that emulates on the job tasks and captures a wide spectrum of candidate ability and comprehension. There are a lack of resources available explaining how to design and launch a performance-based certification program. Suizo and Judy are set to publish a white paper How to Create a Performance-based Certification Program for Software and Technology, which will delve into relevant research on the subject of designing and launching a certification program. In this webinar, we will cover the key concepts from the white paper, and help customer education leaders understand the why and how of creating and delivering effective performance-based certification programs to customers.

Managing Knowledge For Customer Success

ServiceRocket

If training is support before customers need it, knowledge management is support in the moment customers need it. Francoise Tourniaire, Owner of FT Works and author of the book "Collective Wisdom: Transforming Support with Knowledge", joins us to discuss the importance of knowledge management in helping customers succeed. In this Slideshare, we will discuss how to: - Create and publish knowledge your customers can use - Maintain the content so it keeps up with the speed of your software - Help customers with self-service - Use technology for your knowledge management initiatives - Measure the success of knowledge management

How To Design Customer Training For People Who Don't Think They Need It

ServiceRocket

Enterprise Software Training: How to Do Certifications Right

ServiceRocket

Scrum Is Also For Marketers: A Practical Approach to Using Scrum to Manage Ma...

ServiceRocket

Project clutter is a big problem for any Marketer. Managing day-to-day and long-term projects is something that only a few do well. The focus of my session is to share how my team has increased productivity by focusing on active sprints, setting long-term expectations, and communicating effectively across company. Using a Scrum board, backlogged items remain conveniently out-of-sight until they become relevant in next planning session. Efficiency is maximized because team members are laser-focused on their sprint(s). During planning, projects are assigned a complexity metric (via story points or time estimates) so that unrealistic expectations are removed. Here are ideas to better manage your marketing team's workflow, uses of JIRA Projects and Agile Scrum boards, methods of aligning your marketing team with Engineering and Product and more.

Yes! Enterprise Software Can Increase Product Sales!

ServiceRocket

How to Target the Right Training to the Right Customers

ServiceRocket

If you are a training leader for an early-stage SaaS, cloud-based enterprise software company, have you considered these questions? Some customers do not want training and do not need it. Do you know who those customers are? Other customers will not buy your software unless training is part of the deal. Do you know who those customers are? Some customers have a low tier account with you, and would be a $1 million per year customers, if only you had the training they needed at scale. Do you know who those customers are? In this slideshare, we demystify how to segment your enterprise customers into those who need training and those who do not; and help you determine what training is needed by which segments.

Improving Teamwork and Performance with the Atlassian Product Suite

ServiceRocket

In this slideshare inspired by a recent webinar, Yesenia Cisneros, a senior technology consultant at ServiceRocket, will show you what is possible in the Atlassian product suite. The goal for this is that you would walk away understanding how the products in the Atlassian suite can be used to connect your teams and improve collaboration and performance. Until you know what is possible, it is difficult to know what direction and strategy to create. Watch the recording and view the full webinar at this link: http://hubs.ly/H012Z9b0

Vital Roles and Org Structures of Great Software Training Functions

ServiceRocket

More from ServiceRocket (20)

Webinar: Software Adoption Crash Course for Customer Education Leaders

Designing Useful Workplace Chatbots for Workplace by Facebook

Using Agile Methodology to Predictably Build Better Customer Training

Webinar Slides: Building And Leveraging Your Customer Education Technology Stack

Connecting Atlassian JIRA and Workplace by Facebook

Demonstrate the Value of Customer Education Using Salesforce

Recorded Webinar: Customer Education Strategies For Company Growth

Using SQL and Salesforce data to build a Product Catalog (or anything) in Con...

Using SQL and Salesforce Data to Build a Product Catalog (or Anything) in Con...

Balancing Demands of Running A Customer Education Business

Getting Dev and QA Teams to Work Better Together

How to create performance based certifications for software

Managing Knowledge For Customer Success

How To Design Customer Training For People Who Don't Think They Need It

Enterprise Software Training: How to Do Certifications Right

Scrum Is Also For Marketers: A Practical Approach to Using Scrum to Manage Ma...

Yes! Enterprise Software Can Increase Product Sales!

How to Target the Right Training to the Right Customers

Improving Teamwork and Performance with the Atlassian Product Suite

Vital Roles and Org Structures of Great Software Training Functions

Recently uploaded

Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered Quality

Inflectra

In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring. Learn about: • The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks. • Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective. • Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification. • Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process. Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.

From Daily Decisions to Bottom Line: Connecting Product Work to Revenue by VP...

Product School

Neuro-symbolic is not enough, we need neuro-*semantic*

Frank van Harmelen

Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”. All of this illustrated with link prediction over knowledge graphs, but the argument is general.

Knowledge engineering: from people to machines and back

Elena Simperl

Leading Change strategies and insights for effective change management pdf 1.pdf

OnBoard

GenAISummit 2024 May 28 Sri Ambati Keynote: AGI Belongs to The Community in O...

Sri Ambati

Epistemic Interaction - tuning interfaces to provide information for AI support

Alan Dix

Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024 https://alandix.com/academic/papers/synergy2024-epistemic/ As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.

Connector Corner: Automate dynamic content and events by pushing a button

DianaGray10

Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to: Create a campaign using Mailchimp with merge tags/fields Send an interactive Slack channel message (using buttons) Have the message received by managers and peers along with a test email for review But there’s more: In a second workflow supporting the same use case, you’ll see: Your campaign sent to target colleagues for approval If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team But—if the “Reject” button is pushed, colleagues will be alerted via Slack message Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors. And... Speakers: Akshay Agnihotri, Product Manager Charlie Greenberg, Host

Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...

UiPathCommunity

💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™: See how to accelerate model training and optimize model performance with active learning Learn about the latest enhancements to out-of-the-box document processing – with little to no training required Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath. Speakers: 👨‍🏫 Andras Palfi, Senior Product Manager, UiPath 👩‍🏫 Lenka Dulovicova, Product Program Manager, UiPath

Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf

91mobiles

Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...

Jeffrey Haguewood

Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows. We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases. This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams. Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.

"Impact of front-end architecture on development cost", Viktor Turskyi

Fwdays

I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.

Transcript: Selling digital books in 2024: Insights from industry leaders - T...

BookNet Canada

The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more. Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/ Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.

DevOps and Testing slides at DASA Connect

Kari Kakkonen

AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...

Product School

Search and Society: Reimagining Information Access for Radical Futures

Bhaskar Mitra

The field of Information retrieval (IR) is currently undergoing a transformative shift, at least partly due to the emerging applications of generative AI to information access. In this talk, we will deliberate on the sociotechnical implications of generative AI for information access. We will argue that there is both a critical necessity and an exciting opportunity for the IR community to re-center our research agendas on societal needs while dismantling the artificial separation between the work on fairness, accountability, transparency, and ethics in IR and the rest of IR research. Instead of adopting a reactionary strategy of trying to mitigate potential social harms from emerging technologies, the community should aim to proactively set the research agenda for the kinds of systems we should build inspired by diverse explicitly stated sociotechnical imaginaries. The sociotechnical imaginaries that underpin the design and development of information access technologies needs to be explicitly articulated, and we need to develop theories of change in context of these diverse perspectives. Our guiding future imaginaries must be informed by other academic fields, such as democratic theory and critical theory, and should be co-developed with social science scholars, legal scholars, civil rights and social justice activists, and artists, among others.

Assuring Contact Center Experiences for Your Customers With ThousandEyes

ThousandEyes

GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...

James Anderson

Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management. The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM). Speakers: Bob Boule Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle. Gopinath Rebala Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.

GraphRAG is All You need? LLM & Knowledge Graph

Guy Korland

Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs. 1. Unifying Large Language Models and Knowledge Graphs: A Roadmap. https://arxiv.org/abs/2306.08302 2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs: https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/

The Art of the Pitch: WordPress Relationships and Sales

Laura Byrne

Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes? All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.

Recently uploaded (20)

Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered Quality

From Daily Decisions to Bottom Line: Connecting Product Work to Revenue by VP...

Neuro-symbolic is not enough, we need neuro-*semantic*

Knowledge engineering: from people to machines and back

Leading Change strategies and insights for effective change management pdf 1.pdf

GenAISummit 2024 May 28 Sri Ambati Keynote: AGI Belongs to The Community in O...

Epistemic Interaction - tuning interfaces to provide information for AI support

Connector Corner: Automate dynamic content and events by pushing a button

Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...

Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf

Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...

"Impact of front-end architecture on development cost", Viktor Turskyi

Transcript: Selling digital books in 2024: Insights from industry leaders - T...

DevOps and Testing slides at DASA Connect

AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...

Search and Society: Reimagining Information Access for Radical Futures

Assuring Contact Center Experiences for Your Customers With ThousandEyes

GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...

GraphRAG is All You need? LLM & Knowledge Graph

The Art of the Pitch: WordPress Relationships and Sales

How AI Helps You By Taking Your Job

1. Webinar: How AI Helps You By Taking Your Job

2. Our Guest Sco$ Middleton Founder and CEO stratejos stratejos.ai

4. Agenda •  About ServiceRocket •  AI in the enterprise: Why now? •  What is an enterprise bot? •  What is possible today. Addressing the diﬀerence between hype and reality. •  What is possible (inevitable) tomorrow. •  QuesJons

5. FULL TIME EMPLOYEES 250 4 GLOBAL OFFICES – SYDNEY, PALO ALTO, SANTIAGO, KUALA LUMPUR GLOBAL CULTURE 1 Who is ServiceRocket?

6. Adoption Offerings ADVISE CONNECT SUPPORT EDUCATE

7. AI in the enterprise: Why now? Bank of America Merrill Lynch predicts AI will have a $9 trillion impact on knowledge work. McKinsey Global InsJtute: AI driving transforma@on of society at 3,000X the impact of the industrial revoluJon. Atlassian co-founder and CEO, Mike Cannon-Brookes says AI will play a major role in the future of team producJvity.

8. General AI Narrow AI

9. AI within the enterprise: micro-trends Data can now be messy Smaller data sets not an issue Process standard- ization Productivity increases outweigh inaccuracy Data is in accessible systems

10. AI as the next wave of automation: A Project Manager’s day over time 7h 5h Pre-Task Management Systems e.g. pen & paper, phone, memory Task Management Systems e.g. JIRA 3h 1h 7h Task Management AI e.g. stratejos Admin: Time was spent trying to record what was happening. 1h Plan and manage Plan and manage Admin, reporJng, follow up Manage, admin, report, follow up Plan, manage analyze, opJmize, something new? take on more?

11. What is possible today? Sales Management Assistants Project Management Assistants Custom Bots & Assistants

12. What is possible tomorrow? Insights you didn’t know. Doing things for you that you didn’t think possible. CreaJng new layers of metadata and metrics

13. stratejos: the smart assistant for project teams Project & Team AnalyJcs Coach & Assistant Automate project reporJng Auto-idenJfy risks + the follow-up Reinforce best pracJce Analyze team performance

14. Contact ServiceRocket ADVISE CONNECT SUPPORT EDUCATE servicerocket.com/atlassian-services

15. Questions Sco$ Middleton Founder and CEO Stratejos stratejos.ai

16. Thank You