The document discusses the benefits of adopting a DevOps approach for production support, emphasizing digital transformation, business transparency, and enhanced agility. It highlights the importance of a shared culture, quality feedback, and automation in fostering effective production support teams. Additionally, it includes a crash course on setting up a DevOps team, detailing roles and responsibilities for developers, QA engineers, and infrastructure specialists.

1. PRODUCTION SUPPORT
THE DEVOPS WAY
Mustafa Mehmedić, Authority Partners

2. Mustafa Mehmedić
Program Manager and Scrum Master @ Authority Partners
Faculty of Electrical Engineering, University of Sarajevo – Computer Science
PSM, PSPO
SPEAKER INFORMATION

3. Benefits
Benefits of DevOps way
01
Needs
Production support needs
02
Culture
How does it impacts teams,
company and the business?03
Bonus
Crash-course: How to setup a
DevOps team for Prod Support04
AGENDA
Today’s journey

4. Benefits of DevOps way
Digital
transformation
Business
transparency
Agility
Prod support
Faster delivery
to Production
Customer
feedback
Stability, quality
& security

5. Production Support needs
Holdbacks, obstacles, problems, ...

6. DevOps Culture
What is important for Prod Support?
Shared responsibility
Quality
Feedback
Automation

7. How to setup a DevOps team for Prod Support?
Crash-course

8. How to setup a DevOps team for Prod Support?
Crash-course
Developers on all or key applications/systems
QA engineers for the same applications/systems
At least one infrastructure specialist
Sprint Backlog
100% Capacity
80% Sprint Goal

9. Questions?