Connecting Atlassian JIRA and Workplace by Facebook

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In this webinar, ServiceRocket founder and CEO Rob Castaneda discusses the benefits of connecting Atlassian's JIRA to Workplace by Facebook. About ServiceRocket: http://servicerocket.com/facebook

Connecting JIRA
and
Workplace by
Facebook
Rob Castaneda

Who Am I?
•  Founder / CEO ServiceRocket
•  Husband / Father / Coach
•  The lead guitarist in the most
popular open source Rock Opera
of 2016!
•  SoDware AdopGon Nerd

@robertcastaneda

FULL TIME
EMPLOYEES 250
4 GLOBAL OFFICES – SYDNEY, PALO ALTO,
SANTIAGO, KUALA LUMPUR
GLOBAL CULTURE

1
Who is ServiceRocket?

How can I monitor
product use and
proacGvey idenGfy
improvements for my
customer?
How can I help
Customers implement
our soDware? How can ensure our product
becomes integrated into
customer people, processes,
and systems?How can I maintain
engagement after
initial launch?
How can I ensure
broad adopGon and
every day use?
How can ensure our product
becomes integrated into
customer people, processes,
and systems?
How do I create easy-
to-use educaGonal
programs & tools?
Can I support
users when
they need help?
How can I help
customers adapt to
using our product?
?
?
?
?
?
?
?
SOFTWARE ADOPTION CHALLENGES

Unfulfilled value MEANS INCREASED
CHURN
Source: Consump)on Economics: The New Rules of Tech

EFFECTIVE USAGE
RATE OF ENTERPRISE
SOFTWARE
50%
1/7
ONLY
OF ENTERPRISE SOFTWARE
DEVELOPMENTS ARE RATED SUCCESSFUL
BY IT EXECS

Teams are more effective than ever
•  Atlassian products, such as JIRA, Conﬂuence and JIRA ServiceDesk
have made the enterprise more agile, eﬃcient and collaboraGve
•  Simpliﬁed the creaGon of workﬂows and automaGon
•  Streamlined processes
•  Increased InnovaGon
•  60,000+ enterprises world wide

What is Workplace by Facebook?
A different way of
running a company

Facebook understands how people use
technology to connect and communicate
now

The Head
•  White Collar
•  Corporate Headquarters
•  Business Processes
•  Strategy
•  OpGmized Workﬂow
•  Eﬃciency
Head
(Systems & Processes)

The Hands
•  The workers in the ﬁeld
•  Direct interacGon with customers
•  Don’t work at a computer
•  See things that head oﬃce can’t see but needs to
see
•  Smart phone enabled
Hands
(Who is closest to
the acGon?)

The Future integrated Workplace
Head
(Systems & Processes)
Hands
(Who is closest to the
acGon?)

Employee reports a problem via Video
Hands
(Who is closest to
the acGon?)

The Heart – Mission Driven Leadership
•  Strong Values and Mission
•  Conscious, EmpatheGc leaders
•  Higher Purpose
•  Aligned Stakeholders & Team
•  Empowered Culture
•  High recogniGon environment
Heart
(Vision & Values)

The Future Exponential Workplace
Head
(Systems & Processes)
Hands
(Who is closest to
the acGon?)
Heart
(Vision & Values)

Reporting issues as simple as taking a
photo

Adoption Offerings
TRAINING
IMPLEMENTATION
SUPPORT
ADD-ONS

Action Items – what do I do next?
1.  Visit servicerocket.com/facebook for a Workplace
account
2.  Sign up for our Workplace Champions Course Next
Week! – Look for the 40% oﬀ coupon in your email
3.  Contact us for the VIP Beta program
•  Org Charts, JIRA and Salesforce

<Management Track> Anthony Russell, Head of Partnerships & Alliances (APAC) - Workplace, Facebook Building the right culture and empowering employees are critical topics for leaders today. Workplace by Facebook is Facebook's latest internal engagement tool for organizations. Hear Facebook discuss the changing landscape of engagement in the workforce and how Workplace is transforming the way organizations, like Tan Tock Seng Hospital, Save the Children, and the Singapore government, communicate and engage with employees.

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