Greenfield airports are built on previously undeveloped land without existing infrastructure constraints. An airport terminal is where passengers transfer between transportation and aircraft, purchasing tickets, going through security, and boarding planes at gates or concourses. ICAO's balanced approach to aircraft noise management has four principal elements: reducing noise at the source through technology standards; land-use planning; noise abatement operational procedures; and operating restrictions.
Information Technology In Airlines Arunesh Chand MankotiaConsultonmic
The document discusses how IT is used in various aspects of aviation industry operations, including reservations systems, e-ticketing, providing convenience to passengers, online data security, web check-in, flight management systems, autopilot systems, and air traffic control. Key IT systems mentioned are reservations systems like ABACUS and AMADEUS, electronic ticketing, interactive voice response systems, global distribution systems, flight management systems, autopilot flight director systems, and tools used for air traffic controlling like radar and control towers.
Jim Slevin, Managing Director of Human Recognition System's Aviation division, presentation to the Aviation IT Conference from November 2013. Jim looks at how Airports can get to know their passengers and the retail revenue, operational and security benefits that they gain when they do.
Principles of airline and airport managementJetline Marvel
Sushan Pradhan
Sushan Pradhan
Roll no: 27 ( BBA 2nd Year 4th Semester)
Institute: Agragami Group of Institutions
Topic: 1) Flight Information Display System
2) Reservation and Ticketing
3)Check in and Issue of Boarding Pass
4) Customs and immigration formalities
www.jetlinemarvel.net
This document provides an overview of the planning and design for Nasugbu Batangas Airport. It includes an inventory of existing airport facilities, a SWOT analysis, estimates of demand and capacity, and outlines the facility requirements including for a new runway. The document also discusses regional land use planning considerations and provides cost estimates and an assessment of socio-environmental impacts of developing the airport.
This document provides a summary of the planning and design for Nasugbu Batangas Airport. It includes an inventory of current airport facilities, a SWOT analysis, estimates of facility requirements and demand/capacity, development alternatives, an airport layout plan, and cost estimates. It also discusses socio-environmental impacts of the airport construction and operations. The main development alternatives considered are maintaining the existing two-runway system versus adding a third runway, as well as expanding passenger terminals and parking facilities.
India Aviation ICT Forum 2013 - Adonis Succar, SITASITA
PANEL 3: Intelligent Airport of the future – IT Infrastructure & Stakeholder Management - Presenting the Intelligent Airport of the future - Adonis Succar, SITA
The document discusses improving the airport experience through digital strategies. It outlines many of the pain points passengers face, from finding their terminal and checking in, to going through security and immigration. The author analyzes each step and proposes digital solutions like online/mobile check-in, using phones as tickets, and live maps to help passengers navigate terminals more easily. The goal is to apply new technologies to streamline processes and enhance the overall airport journey for the billions of travelers each year.
Greenfield airports are built on previously undeveloped land without existing infrastructure constraints. An airport terminal is where passengers transfer between transportation and aircraft, purchasing tickets, going through security, and boarding planes at gates or concourses. ICAO's balanced approach to aircraft noise management has four principal elements: reducing noise at the source through technology standards; land-use planning; noise abatement operational procedures; and operating restrictions.
Information Technology In Airlines Arunesh Chand MankotiaConsultonmic
The document discusses how IT is used in various aspects of aviation industry operations, including reservations systems, e-ticketing, providing convenience to passengers, online data security, web check-in, flight management systems, autopilot systems, and air traffic control. Key IT systems mentioned are reservations systems like ABACUS and AMADEUS, electronic ticketing, interactive voice response systems, global distribution systems, flight management systems, autopilot flight director systems, and tools used for air traffic controlling like radar and control towers.
Jim Slevin, Managing Director of Human Recognition System's Aviation division, presentation to the Aviation IT Conference from November 2013. Jim looks at how Airports can get to know their passengers and the retail revenue, operational and security benefits that they gain when they do.
Principles of airline and airport managementJetline Marvel
Sushan Pradhan
Sushan Pradhan
Roll no: 27 ( BBA 2nd Year 4th Semester)
Institute: Agragami Group of Institutions
Topic: 1) Flight Information Display System
2) Reservation and Ticketing
3)Check in and Issue of Boarding Pass
4) Customs and immigration formalities
www.jetlinemarvel.net
This document provides an overview of the planning and design for Nasugbu Batangas Airport. It includes an inventory of existing airport facilities, a SWOT analysis, estimates of demand and capacity, and outlines the facility requirements including for a new runway. The document also discusses regional land use planning considerations and provides cost estimates and an assessment of socio-environmental impacts of developing the airport.
This document provides a summary of the planning and design for Nasugbu Batangas Airport. It includes an inventory of current airport facilities, a SWOT analysis, estimates of facility requirements and demand/capacity, development alternatives, an airport layout plan, and cost estimates. It also discusses socio-environmental impacts of the airport construction and operations. The main development alternatives considered are maintaining the existing two-runway system versus adding a third runway, as well as expanding passenger terminals and parking facilities.
India Aviation ICT Forum 2013 - Adonis Succar, SITASITA
PANEL 3: Intelligent Airport of the future – IT Infrastructure & Stakeholder Management - Presenting the Intelligent Airport of the future - Adonis Succar, SITA
The document discusses improving the airport experience through digital strategies. It outlines many of the pain points passengers face, from finding their terminal and checking in, to going through security and immigration. The author analyzes each step and proposes digital solutions like online/mobile check-in, using phones as tickets, and live maps to help passengers navigate terminals more easily. The goal is to apply new technologies to streamline processes and enhance the overall airport journey for the billions of travelers each year.
Enhancing the passenger experience at Milan Malpensa and LinateAmor Group
1) Milan Malpensa Airport aims to improve the passenger experience through better passenger flow management to reduce waiting times. Currently, waiting times are tracked manually but the airport aims to automate this tracking for more accurate data collection.
2) The data collected on waiting times will be used to provide passengers with more accurate estimated waiting times as they move through the airport from check-in to boarding. This information will encourage passengers to spend more time shopping in the airport.
3) Combining waiting time data with records from boarding pass scans will provide benefits to both airport operations and commercial planning by giving insights into passenger flows and time spent in retail areas. The goal is to collect more precise data to predict passenger flows and further
Qatar Airways Cancellation and Refund PolicySmithCarter2
Explore the Qatar Airways cancellation policy in our latest blog post. From understanding fees to navigating the process smoothly, we've got you covered. Plan your travels confidently with FlyFairTravels' expert guidance.
Qatar Airways Cancellation Policy: Everything You Need to Know!FlyFairTravels
Explore the intricacies of Qatar Airways' cancellation policy in this comprehensive presentation. From understanding eligibility criteria to navigating cancellation costs for different service classes, passengers will gain valuable insights to streamline their travel adjustments and ensure a seamless experience with Qatar Airways.
Airports world over are increasingly getting more and more automated. Customer oriented functions are fast becoming self serviced, such as, Check-in process, Bag Drop, Boarding, immigration, etc., etc. are now self serviced.
Airports are also designed keeping self sustainability and going green as prime concern.
I have also tried to list out initiatives taken up by some of the prestigious institutions/organizations in aviation industry.
The document summarizes the key aspects of Regulation 1007/2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air. It outlines the legal requirements for assistance at airports and on aircraft as established by the regulation, including assistance at check-in, boarding, and disembarking, as well as the transport of mobility equipment. It also discusses enforcement of the regulation and complaints procedures. While the regulation establishes rights for disabled passengers, there is still evidence that some airlines and airports are not fully complying with all provisions.
This document discusses airport operations and functions. It describes the key aspects of airport operations which include landside operations (terminal and concourses), airside operations (airfield and runways), billing and invoicing, and information management. It then provides more details on landside operations which focuses on customer service, and airside operations which oversees safety and security on the airfield. The document also outlines several roles at the airport including security, passenger service, fire service, air traffic control, airside operations, cleaning services, aviation development, and other support functions like engineering and finance.
The document outlines plans to establish a new low cost carrier international airport. It includes details on the leadership team and their mission to provide effective and low cost services. It discusses requirements for legislation, land procurement, facilities including two runways that are 1000 feet each, two control towers, terminals, hangars, and plans for future development. It provides information on check-in counters, security screening, baggage handling, radar systems, transportation options at the airport as well as details on the official master plan to operate 76 flights per hour and handle 45 million passengers per year.
Airport Terminals Functioning Post Covidaeileenalice
Incoming baggage may need to be divided, either across numerous belts or from other flights arriving at the same time. Plane turnaround times will be increased to allow for more thorough cleaning. All of this adds to the operational and financial constraints that already exist in the COVID-19 context.
This document provides guidelines for qualifying air charter operators, aircrew, aircraft, and charter brokers to ensure safe air travel. It recommends that charter operators have the proper certifications, two licensed pilots, and meet other standards. Pilots should meet minimum experience requirements and ratings. Aircraft should be properly insured and maintained. Charter brokers are not required to be licensed but should be clear they are not direct air carriers and exercise due diligence in arranging qualified charter services.
The document discusses various aspects of terminal area design at airports, including landside facilities, terminal building functions, types of terminals, and technological improvements to increase capacity and efficiency. It provides details on key landside facilities like the terminal building, passenger and baggage handling processes. The main functions of terminal buildings are outlined as circulation, processing, and holding of passengers. Different terminal types are described such as linear, pier, satellite and transporter terminals. [END SUMMARY]
The document discusses TSA's risk-based approach to airport security. It has multiple layers of security to create a stronger system. TSA is undertaking efforts to provide more effective security efficiently by applying an intelligence-driven, risk-based approach. This involves focusing screening on unknown risks while expediting screening for known, trusted travelers. TSA is working to expand programs like TSA PreCheck to allow more low-risk travelers expedited screening through risk assessments and partnerships with CBP and airlines. The goal is to strengthen security while improving the passenger experience.
COSAW Advanced Airport Services is an spanish company . It has developed an innovative system for hand luggage control and verification that represents a new model for the management of airline passenger boarding.
Trawex provides Web Portal Software in a PSS allows passengers to access the Global Distribution System (GDS) and make flight reservations from any location with internet access.
This document provides an overview of chapter 1 from a basic cargo course. It defines a cargo warehouse and describes the key functions and processes within an airport cargo terminal. These include import and export areas, interline/trans-shipment areas, and storage facilities. It also discusses the roles of agencies, compliance requirements, customer service, liability, air waybills, and the importance of cargo security and risk assessment. The goal of the chapter is to introduce students to the cargo warehouse and related concepts.
The Transportation Security Administration, an agency of the U.S. Department of Homeland Security, was created in the aftermath of 9/11 to oversee security for all transportation systems. This presentation, updated October 2015, provides information on risk-based passenger security. For more information, visit www.tsa.gov.
Economic impact of ground handling industryBrendan Korman
Ground service providers (GSPs) play an important role in aviation by handling operations on the ground from aircraft turnaround to baggage and cargo handling. GSPs are a major industry that provides jobs and contributes to airport operations worldwide. New technologies are helping GSPs improve efficiency and record keeping. The future of the industry remains promising as air travel continues to grow globally and GSPs adapt to meet the increasing demands and standards of airlines and airports.
5 Steps for Creating an Easier Travel Experience for your AttendeesDMAI's empowerMINT.com
Getting there is half the battle! This is the battle cry of air travelers, as they take time out of their busy schedules to attend your meetings and events, but what if you could make it easier for them to join you, by giving them the easy steps to a hassle free airport security screening process through TSA Pre✓™?
Join DMAI, and our guest, Jerry Koehler, Director Marketing /Branding from the Transportation Security Administration, to learn the 5 easy steps to apply for TSA Pre✓™. These pre-screened travelers experience expedited, more efficient security screening at more than 115 participating airports across the county.
Webinar Take-a-ways:
• What are the goals of the TSA Pre✓™ program and direct benefit to your air travelers
• Misperceptions of the time it takes to get qualified for TSA Pre✓™
• Step by step how to put TSA Pre✓™ to work for your meeting
• How CVBs and Planners can become knowledgeable travel experts, and partner to build advocates to make air travel more convenient for meeting attendees.
7 Ways Facial Recognition Can Unlock A Secure, Frictionless and Personalized ...InteractiveNEC
Facial recognition technology can unlock a secure, frictionless and personalized air travel experience through a single, unified biometric key. It can speed up processes like check-in, bag drop, security screening, boarding, and customs by verifying identities without manual ID checks. This allows airports to process more passengers faster while enhancing security. It would reduce wait times and stress for travelers throughout their journey.
Enhancing the passenger experience at Milan Malpensa and LinateAmor Group
1) Milan Malpensa Airport aims to improve the passenger experience through better passenger flow management to reduce waiting times. Currently, waiting times are tracked manually but the airport aims to automate this tracking for more accurate data collection.
2) The data collected on waiting times will be used to provide passengers with more accurate estimated waiting times as they move through the airport from check-in to boarding. This information will encourage passengers to spend more time shopping in the airport.
3) Combining waiting time data with records from boarding pass scans will provide benefits to both airport operations and commercial planning by giving insights into passenger flows and time spent in retail areas. The goal is to collect more precise data to predict passenger flows and further
Qatar Airways Cancellation and Refund PolicySmithCarter2
Explore the Qatar Airways cancellation policy in our latest blog post. From understanding fees to navigating the process smoothly, we've got you covered. Plan your travels confidently with FlyFairTravels' expert guidance.
Qatar Airways Cancellation Policy: Everything You Need to Know!FlyFairTravels
Explore the intricacies of Qatar Airways' cancellation policy in this comprehensive presentation. From understanding eligibility criteria to navigating cancellation costs for different service classes, passengers will gain valuable insights to streamline their travel adjustments and ensure a seamless experience with Qatar Airways.
Airports world over are increasingly getting more and more automated. Customer oriented functions are fast becoming self serviced, such as, Check-in process, Bag Drop, Boarding, immigration, etc., etc. are now self serviced.
Airports are also designed keeping self sustainability and going green as prime concern.
I have also tried to list out initiatives taken up by some of the prestigious institutions/organizations in aviation industry.
The document summarizes the key aspects of Regulation 1007/2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air. It outlines the legal requirements for assistance at airports and on aircraft as established by the regulation, including assistance at check-in, boarding, and disembarking, as well as the transport of mobility equipment. It also discusses enforcement of the regulation and complaints procedures. While the regulation establishes rights for disabled passengers, there is still evidence that some airlines and airports are not fully complying with all provisions.
This document discusses airport operations and functions. It describes the key aspects of airport operations which include landside operations (terminal and concourses), airside operations (airfield and runways), billing and invoicing, and information management. It then provides more details on landside operations which focuses on customer service, and airside operations which oversees safety and security on the airfield. The document also outlines several roles at the airport including security, passenger service, fire service, air traffic control, airside operations, cleaning services, aviation development, and other support functions like engineering and finance.
The document outlines plans to establish a new low cost carrier international airport. It includes details on the leadership team and their mission to provide effective and low cost services. It discusses requirements for legislation, land procurement, facilities including two runways that are 1000 feet each, two control towers, terminals, hangars, and plans for future development. It provides information on check-in counters, security screening, baggage handling, radar systems, transportation options at the airport as well as details on the official master plan to operate 76 flights per hour and handle 45 million passengers per year.
Airport Terminals Functioning Post Covidaeileenalice
Incoming baggage may need to be divided, either across numerous belts or from other flights arriving at the same time. Plane turnaround times will be increased to allow for more thorough cleaning. All of this adds to the operational and financial constraints that already exist in the COVID-19 context.
This document provides guidelines for qualifying air charter operators, aircrew, aircraft, and charter brokers to ensure safe air travel. It recommends that charter operators have the proper certifications, two licensed pilots, and meet other standards. Pilots should meet minimum experience requirements and ratings. Aircraft should be properly insured and maintained. Charter brokers are not required to be licensed but should be clear they are not direct air carriers and exercise due diligence in arranging qualified charter services.
The document discusses various aspects of terminal area design at airports, including landside facilities, terminal building functions, types of terminals, and technological improvements to increase capacity and efficiency. It provides details on key landside facilities like the terminal building, passenger and baggage handling processes. The main functions of terminal buildings are outlined as circulation, processing, and holding of passengers. Different terminal types are described such as linear, pier, satellite and transporter terminals. [END SUMMARY]
The document discusses TSA's risk-based approach to airport security. It has multiple layers of security to create a stronger system. TSA is undertaking efforts to provide more effective security efficiently by applying an intelligence-driven, risk-based approach. This involves focusing screening on unknown risks while expediting screening for known, trusted travelers. TSA is working to expand programs like TSA PreCheck to allow more low-risk travelers expedited screening through risk assessments and partnerships with CBP and airlines. The goal is to strengthen security while improving the passenger experience.
COSAW Advanced Airport Services is an spanish company . It has developed an innovative system for hand luggage control and verification that represents a new model for the management of airline passenger boarding.
Trawex provides Web Portal Software in a PSS allows passengers to access the Global Distribution System (GDS) and make flight reservations from any location with internet access.
This document provides an overview of chapter 1 from a basic cargo course. It defines a cargo warehouse and describes the key functions and processes within an airport cargo terminal. These include import and export areas, interline/trans-shipment areas, and storage facilities. It also discusses the roles of agencies, compliance requirements, customer service, liability, air waybills, and the importance of cargo security and risk assessment. The goal of the chapter is to introduce students to the cargo warehouse and related concepts.
The Transportation Security Administration, an agency of the U.S. Department of Homeland Security, was created in the aftermath of 9/11 to oversee security for all transportation systems. This presentation, updated October 2015, provides information on risk-based passenger security. For more information, visit www.tsa.gov.
Economic impact of ground handling industryBrendan Korman
Ground service providers (GSPs) play an important role in aviation by handling operations on the ground from aircraft turnaround to baggage and cargo handling. GSPs are a major industry that provides jobs and contributes to airport operations worldwide. New technologies are helping GSPs improve efficiency and record keeping. The future of the industry remains promising as air travel continues to grow globally and GSPs adapt to meet the increasing demands and standards of airlines and airports.
5 Steps for Creating an Easier Travel Experience for your AttendeesDMAI's empowerMINT.com
Getting there is half the battle! This is the battle cry of air travelers, as they take time out of their busy schedules to attend your meetings and events, but what if you could make it easier for them to join you, by giving them the easy steps to a hassle free airport security screening process through TSA Pre✓™?
Join DMAI, and our guest, Jerry Koehler, Director Marketing /Branding from the Transportation Security Administration, to learn the 5 easy steps to apply for TSA Pre✓™. These pre-screened travelers experience expedited, more efficient security screening at more than 115 participating airports across the county.
Webinar Take-a-ways:
• What are the goals of the TSA Pre✓™ program and direct benefit to your air travelers
• Misperceptions of the time it takes to get qualified for TSA Pre✓™
• Step by step how to put TSA Pre✓™ to work for your meeting
• How CVBs and Planners can become knowledgeable travel experts, and partner to build advocates to make air travel more convenient for meeting attendees.
7 Ways Facial Recognition Can Unlock A Secure, Frictionless and Personalized ...InteractiveNEC
Facial recognition technology can unlock a secure, frictionless and personalized air travel experience through a single, unified biometric key. It can speed up processes like check-in, bag drop, security screening, boarding, and customs by verifying identities without manual ID checks. This allows airports to process more passengers faster while enhancing security. It would reduce wait times and stress for travelers throughout their journey.
Similar to The Unıt number 6 from the good lesson I gave (20)
Optimizing Gradle Builds - Gradle DPE Tour Berlin 2024Sinan KOZAK
Sinan from the Delivery Hero mobile infrastructure engineering team shares a deep dive into performance acceleration with Gradle build cache optimizations. Sinan shares their journey into solving complex build-cache problems that affect Gradle builds. By understanding the challenges and solutions found in our journey, we aim to demonstrate the possibilities for faster builds. The case study reveals how overlapping outputs and cache misconfigurations led to significant increases in build times, especially as the project scaled up with numerous modules using Paparazzi tests. The journey from diagnosing to defeating cache issues offers invaluable lessons on maintaining cache integrity without sacrificing functionality.
Rainfall intensity duration frequency curve statistical analysis and modeling...bijceesjournal
Using data from 41 years in Patna’ India’ the study’s goal is to analyze the trends of how often it rains on a weekly, seasonal, and annual basis (1981−2020). First, utilizing the intensity-duration-frequency (IDF) curve and the relationship by statistically analyzing rainfall’ the historical rainfall data set for Patna’ India’ during a 41 year period (1981−2020), was evaluated for its quality. Changes in the hydrologic cycle as a result of increased greenhouse gas emissions are expected to induce variations in the intensity, length, and frequency of precipitation events. One strategy to lessen vulnerability is to quantify probable changes and adapt to them. Techniques such as log-normal, normal, and Gumbel are used (EV-I). Distributions were created with durations of 1, 2, 3, 6, and 24 h and return times of 2, 5, 10, 25, and 100 years. There were also mathematical correlations discovered between rainfall and recurrence interval.
Findings: Based on findings, the Gumbel approach produced the highest intensity values, whereas the other approaches produced values that were close to each other. The data indicates that 461.9 mm of rain fell during the monsoon season’s 301st week. However, it was found that the 29th week had the greatest average rainfall, 92.6 mm. With 952.6 mm on average, the monsoon season saw the highest rainfall. Calculations revealed that the yearly rainfall averaged 1171.1 mm. Using Weibull’s method, the study was subsequently expanded to examine rainfall distribution at different recurrence intervals of 2, 5, 10, and 25 years. Rainfall and recurrence interval mathematical correlations were also developed. Further regression analysis revealed that short wave irrigation, wind direction, wind speed, pressure, relative humidity, and temperature all had a substantial influence on rainfall.
Originality and value: The results of the rainfall IDF curves can provide useful information to policymakers in making appropriate decisions in managing and minimizing floods in the study area.
Null Bangalore | Pentesters Approach to AWS IAMDivyanshu
#Abstract:
- Learn more about the real-world methods for auditing AWS IAM (Identity and Access Management) as a pentester. So let us proceed with a brief discussion of IAM as well as some typical misconfigurations and their potential exploits in order to reinforce the understanding of IAM security best practices.
- Gain actionable insights into AWS IAM policies and roles, using hands on approach.
#Prerequisites:
- Basic understanding of AWS services and architecture
- Familiarity with cloud security concepts
- Experience using the AWS Management Console or AWS CLI.
- For hands on lab create account on [killercoda.com](https://killercoda.com/cloudsecurity-scenario/)
# Scenario Covered:
- Basics of IAM in AWS
- Implementing IAM Policies with Least Privilege to Manage S3 Bucket
- Objective: Create an S3 bucket with least privilege IAM policy and validate access.
- Steps:
- Create S3 bucket.
- Attach least privilege policy to IAM user.
- Validate access.
- Exploiting IAM PassRole Misconfiguration
-Allows a user to pass a specific IAM role to an AWS service (ec2), typically used for service access delegation. Then exploit PassRole Misconfiguration granting unauthorized access to sensitive resources.
- Objective: Demonstrate how a PassRole misconfiguration can grant unauthorized access.
- Steps:
- Allow user to pass IAM role to EC2.
- Exploit misconfiguration for unauthorized access.
- Access sensitive resources.
- Exploiting IAM AssumeRole Misconfiguration with Overly Permissive Role
- An overly permissive IAM role configuration can lead to privilege escalation by creating a role with administrative privileges and allow a user to assume this role.
- Objective: Show how overly permissive IAM roles can lead to privilege escalation.
- Steps:
- Create role with administrative privileges.
- Allow user to assume the role.
- Perform administrative actions.
- Differentiation between PassRole vs AssumeRole
Try at [killercoda.com](https://killercoda.com/cloudsecurity-scenario/)
DEEP LEARNING FOR SMART GRID INTRUSION DETECTION: A HYBRID CNN-LSTM-BASED MODELijaia
As digital technology becomes more deeply embedded in power systems, protecting the communication
networks of Smart Grids (SG) has emerged as a critical concern. Distributed Network Protocol 3 (DNP3)
represents a multi-tiered application layer protocol extensively utilized in Supervisory Control and Data
Acquisition (SCADA)-based smart grids to facilitate real-time data gathering and control functionalities.
Robust Intrusion Detection Systems (IDS) are necessary for early threat detection and mitigation because
of the interconnection of these networks, which makes them vulnerable to a variety of cyberattacks. To
solve this issue, this paper develops a hybrid Deep Learning (DL) model specifically designed for intrusion
detection in smart grids. The proposed approach is a combination of the Convolutional Neural Network
(CNN) and the Long-Short-Term Memory algorithms (LSTM). We employed a recent intrusion detection
dataset (DNP3), which focuses on unauthorized commands and Denial of Service (DoS) cyberattacks, to
train and test our model. The results of our experiments show that our CNN-LSTM method is much better
at finding smart grid intrusions than other deep learning algorithms used for classification. In addition,
our proposed approach improves accuracy, precision, recall, and F1 score, achieving a high detection
accuracy rate of 99.50%.
Gas agency management system project report.pdfKamal Acharya
The project entitled "Gas Agency" is done to make the manual process easier by making it a computerized system for billing and maintaining stock. The Gas Agencies get the order request through phone calls or by personal from their customers and deliver the gas cylinders to their address based on their demand and previous delivery date. This process is made computerized and the customer's name, address and stock details are stored in a database. Based on this the billing for a customer is made simple and easier, since a customer order for gas can be accepted only after completing a certain period from the previous delivery. This can be calculated and billed easily through this. There are two types of delivery like domestic purpose use delivery and commercial purpose use delivery. The bill rate and capacity differs for both. This can be easily maintained and charged accordingly.
Software Engineering and Project Management - Software Testing + Agile Method...Prakhyath Rai
Software Testing: A Strategic Approach to Software Testing, Strategic Issues, Test Strategies for Conventional Software, Test Strategies for Object -Oriented Software, Validation Testing, System Testing, The Art of Debugging.
Agile Methodology: Before Agile – Waterfall, Agile Development.
Electric vehicle and photovoltaic advanced roles in enhancing the financial p...IJECEIAES
Climate change's impact on the planet forced the United Nations and governments to promote green energies and electric transportation. The deployments of photovoltaic (PV) and electric vehicle (EV) systems gained stronger momentum due to their numerous advantages over fossil fuel types. The advantages go beyond sustainability to reach financial support and stability. The work in this paper introduces the hybrid system between PV and EV to support industrial and commercial plants. This paper covers the theoretical framework of the proposed hybrid system including the required equation to complete the cost analysis when PV and EV are present. In addition, the proposed design diagram which sets the priorities and requirements of the system is presented. The proposed approach allows setup to advance their power stability, especially during power outages. The presented information supports researchers and plant owners to complete the necessary analysis while promoting the deployment of clean energy. The result of a case study that represents a dairy milk farmer supports the theoretical works and highlights its advanced benefits to existing plants. The short return on investment of the proposed approach supports the paper's novelty approach for the sustainable electrical system. In addition, the proposed system allows for an isolated power setup without the need for a transmission line which enhances the safety of the electrical network
2. LEARNING OUTCOME 3
ASSESS THE DIFFERENT OPERATIONAL REQUIREMENTS OF PASSENGER SERVICE OPERATIONS AND
AIRSIDE OPERATIONS
3. P5
COMPARE AND CONTRAST THE DIFFERENT SERVICE OPERATIONS IN TERMINAL AND AIRSIDE TO MEET
WITH REGULATIONS AND OPERATIONAL STANDARDS
4. PASSENGER SERVICE OPERATIONS
PEOPLE OFTEN ASSOCIATE AIR TRAVEL WITH WAITING. A COMFORTABLE IN-FLIGHT
EXPERIENCE IS OFTEN PAIRED WITH HOURS OF STANDING IN LINE TO CHECK IN, GET
THROUGH SECURITY, AND FINALLY BOARD. THE EXPERIENCE IS TIRESOME FOR PASSENGERS,
AIRLINES, AND AIRPORT WORKERS.
BUT THE LINES DO MORE THAN ANNOY PASSENGERS AND AIRPORT STAFF. AIRPORTS RECEIVE
A SUBSTANTIAL PART OF THEIR REVENUE FROM IN-TERMINAL STORES. AMERICANS, FOR
INSTANCE, TEND TO BE “GATE HUGGERS” WHEN IT COMES TO BOARDING. THAT MEANS THEY
USUALLY BLOW BY STORES ON THEIR WAY TO THEIR GATE AND PARK THEMSELVES CLOSE TO
THEM AS THEY WAIT TO BOARD, BECAUSE THEY’RE NERVOUS ABOUT MISSING THEIR FLIGHT.
5. PASSENGER SERVICE OPERATIONS
AS PASSENGER NUMBERS HAVE INCREASED, TECHNOLOGY HAS ENABLED GREAT CHANGE. ONE OF
THOSE CHANGES, THE BOARDING PASS, IS A TELLING STORY OF IT EVOLUTION IN AVIATION.
FROM BEING A HANDWRITTEN PAPER TAG, IT’S NOW A KEY PART OF ENSURING PASSENGERS’ SAFE
PROGRESS THROUGH THE AIRPORT AND ONTO THEIR FINAL DESTINATION.
ON JANUARY 1ST IN 1914, THE FIRST SCHEDULED COMMERCIAL FLIGHT TOOK OFF FROM THE
MUNICIPAL PIER IN ST. PETERSBURG, FLORIDA. IT CARRIED ONE PAYING PASSENGER, FORMER
MAYOR ABE PHEIL, WHO PAID $400 AT A CHARITY AUCTION FOR THE PRIVILEGE.
ON JANUARY 1ST IN 2014, ALMOST 100,000 COMMERCIAL FLIGHTS CARRIED AN ESTIMATED 8
MILLION PASSENGERS TO AND FROM OVER 40,000 AIRPORTS IN THE WORLD ON THIS DAY
ALONE.
6. PASSENGER SERVICE OPERATIONS
CHECKING IN FOR A FLIGHT IS THE PROCESS WHEREBY A PERSON ANNOUNCES THEIR
ARRIVAL AT THE AIRPORT. THE CHECK-IN PROCESS AT AIRPORTS ENABLES PASSENGERS TO
CONFIRM THEY WILL BE ON THE RESPECTIVE FLIGHT, OBTAIN A BOARDING PASS, POSSIBLY
SELECT THEIR SEAT (IF HASN’T HAPPENED ALREADY OR ALLOWED BY AIRLINE), AND CHECK
IN LUGGAGE ONTO A PLANE, IF DESIRED.
A BOARDING PASS IS A DOCUMENT PROVIDED BY AN AIRLINE DURING CHECK-IN, GIVING
A PASSENGER PERMISSION TO BOARD THE AIRPLANE FOR A PARTICULAR FLIGHT. AT A
MINIMUM, IT IDENTIFIES THE PASSENGER, THE FLIGHT NUMBER, AND THE DATE AND
SCHEDULED TIME FOR DEPARTURE. BOARDING PASSES ARE ALWAYS REQUIRED TO BOARD A
FLIGHT. OFTEN TIMES AIRLINES ACCEPT PAPER OR ELECTRONIC BOARDING PASSES (ON
PHONE OR TABLET).
7. PASSENGER SERVICE OPERATIONS
BOARDING PASSES WERE ONCE ISSUED BY HAND AT THE AIRPORT CHECK-IN DESK.
INVENTORY AND SEAT ALLOCATION WERE HANDLED MANUALLY, BEING EITHER
HANDWRITTEN OR ACCOMPLISHED USING STICKERS TO ENSURE THAT ONCE PASSENGERS
HAD A SEAT IT WASN’T POSSIBLE TO GIVE IT TO SOMEONE ELSE.
MIGRATION TO ELECTRONIC TICKETING WAS COMPLETED IN 2008. BY 2010, 2D BAR-
CODED BOARDING PASSES (BCBP) HAD REPLACED THE PREVIOUS GENERATION OF MORE
EXPENSIVE AND LESS EFFICIENT MAGNETIC STRIPE BOARDING PASSES. THAT MEANT
PASSENGERS COULD CHECK-IN ONLINE AND PRINT THEIR BOARDING PASS AT HOME.
8. PASSENGER SERVICE OPERATIONS; CHECK-
IN
TODAY, THERE’S A MIX OF AIRPORT PRINTED PASSES, PASSENGER PRINTED PASSES AND
MOBILE PASSES.
AIRLINES FACE MORE EXPENSE WITH AIRPORT PRINTED BOARDING PASSES BECAUSE THEY
REQUIRE AIRPORT STAFF AND SPACE. HOWEVER, THERE WILL ALWAYS BE PASSENGERS
WHO WILL NEED PERSONAL ATTENTION.
PASSENGER PRINTED PAPER BOARDING PASSES ARE LOW TECH, SIMPLE, PROVEN,
RELIABLE AND WORK WELL WITH ALL EXISTING AIRPORT PROCESSES: MARKING/STAMPING
A PASS, FOR EXAMPLE, OR ADDING A STICKER AS A PASSENGER PROGRESSES THROUGH
THE AIRPORT.
9. PASSENGER SERVICE OPERATIONS; CHECK-
IN
THERE ARE THREE (3) MAIN WAYS TO CHECK IN:
• IN-PERSON AT A STAFFED CHECK-IN COUNTER AT AIRPORT
• IN-PERSON AT AIRPORT USING A SELF CHECK-IN KIOSK
• CHECK-IN ONLINE BEFORE ARRIVING TO AIRPORT
10. PASSENGER SERVICE OPERATIONS; CHECK-
IN
CHECKING-IN IN-PERSON ALLOWS YOU TO CHECK IN YOUR BAGGAGE, IF CHECKING
LUGGAGE, AT THE SAME TIME AS CHECKING IN FOR YOUR FLIGHT.
ITEMS NEEDED FOR CHECK-IN COUNTER CHECK-IN:
• PASSPORT (WHEN TRAVELING INTERNATIONALLY)
• PAPER TICKET (LESS AND LESS COMMON),
• OR A CONFIRMATION NUMBER—USUALLY SENT VIA EMAIL IF TICKET IS PURCHASED
ONLINE OR THROUGH A TRAVEL AGENCY,
• OR PRINTED ITINERARY WITH A CONFIRMATION NUMBER
11. PASSENGER SERVICE OPERATIONS
AT THIS TIME PASSENGERS CAN SELECT A SEAT (IF HASN’T HAPPENED ALREADY OR ALLOWED
BY AIRLINE), ENTER NUMBER OF BAGS TO BE CHECKED (IF DESIRED), AND PRINT BOARDING
PASSES. PASSENGERS WILL THEN NEED TO SUBMIT LUGGAGE TO STAFFED COUNTER OR
CHECKED LUGGAGE STATIONS. AIRLINE STAFF WILL NEED TO CHECK YOUR PASSPORT EITHER
AT TIME OF CHECK IN OR AT GATE.
ITEMS NEEDED FOR KIOSK CHECK-IN:
• CONFIRMATION NUMBER (USUALLY SENT VIA EMAIL IF TICKET IS PURCHASED ONLINE OR
THROUGH A TRAVEL AGENCY),
• OR THE CREDIT CARD USED FOR PAYMENT OF THE TICKET,
• AND OR A PASSPORT. PASSPORT REQUIRED WHEN TRAVELING INTERNATIONALLY.
12. PASSENGER SERVICE OPERATIONS
PASSENGERS CAN CHECK IN ONLINE STARTING 24 HOURS (USUALLY) BEFORE DEPARTURE.
PASSENGERS WILL NEED TO SUBMIT LUGGAGE TO STAFFED COUNTER OR CHECKED LUGGAGE
STATIONS IF CHECKING LUGGAGE.
BENEFITS OF ONLINE CHECK-IN:
• AVOID POTENTIAL CHECK-IN LINES AT AIRPORT
• PRINT BOARDING PASS AT HOME (CAN ALSO WAIT OR REPRINT AT SELF-SERVICE KIOSK AT
THE AIRPORT)
• SELECT SEAT ASSIGNMENT(S) BEFORE OTHERS (IF APPLICABLE)
• CHOOSE TO GET UPDATES OF POSSIBLE CHANGES TO DEPARTURE TIMES LEADING UP TO
FLIGHT.
13. PASSENGER SERVICE OPERATIONS; CHECK-
IN
THE REASON FOR HIGHER SATISFACTION FROM ONLINE CHECK-INS IS SIMPLE:
PASSENGERS WANT TO FEEL IN CONTROL OF THEIR TRIPS, QUICKLY GO
THROUGH ALL FORMALITIES, AND AVOID STANDING IN LINE. MOBILE
APPLICATIONS AND WEBSITES PROVIDE A GREAT OPPORTUNITY TO AVOID LINES.
CURRENTLY, ONLINE CHECK-INS ARE SUPPORTED BY MOST MAJOR AIRLINES. A
PASSENGER BOOKS A TICKET ONLINE, CHECKS IN THROUGH A MOBILE APP OR A
WEBSITE SEVERAL DAYS BEFORE THE DEPARTURE, AND RECEIVES A BOARDING
PASS.
14. PASSENGER SERVICE OPERATIONS; CHECK-
IN
THE CHECK-IN PROCESS IS ONE OF THE MOST PROBLEMATIC SERVICES THAT THE
AIRPORT PROVIDES BECAUSE INITIAL DELAYS AND LONG WAITING TIMES OCCUR
IF THIS PROCESS IS NOT WELL FULFILLED. MOREOVER IT IS THE MOST PUBLIC OR
PERCEPTIBLE PROCESS BY THE PASSENGER; IT IS AT THE LAND SIDE AND ANY
PROBLEM, AS AN OVERLOAD CHECK-IN HALL WITH LONG QUEUES, IS EASILY
IDENTIFIED BY PEOPLE. IN PRINCIPLE, THERE ARE TWO GROUPS OF NEEDS.
ON THE ONE HAND, THE PASSENGERS, AS MENTIONED BEFORE, DO NOT WANT
TO SPEND TOO LONG ON THE CHECK-IN PROCESS, AND ON THE OTHER HAND,
THE AIRPORT MANAGER AND THE AIRLINES WANT TO PROVIDE AN EXCELLENT
LEVEL OF SERVICE, WITH QUALITY AND THE MINIMUM COST.
15. PASSENGER SERVICE OPERATIONS; CHECK-
IN
SEVERAL STUDIES HAVE BEEN FOCUSED ON THE PASSENGERS WHO ARE SERVED
AT VARIOUS STAGES IN THE AIRPORT TERMINALS. SPECIFICALLY, MANY STUDIES
RELATED TO CHECK-IN PROCESSES, PASSENGER FLOWS AND MEASURING THE
LEVEL OF SERVICE AT AIRPORT TERMINALS HAVE BEEN PERFORMED IN THE PAST.
THE KNOWLEDGE OF THE DEPARTURE PASSENGER FLOWS IS A BENCHMARK FOR
DIFFERENT APPLICATIONS E.G., DEVELOPING DESIGN PLANS AND IDENTIFYING
IMPROVEMENTS FOR AN EXISTING TERMINAL, IMPROVING THE AIRPORT DESIGN
THE QUALITY OF THE SERVICE PROVIDED, AS WELL AS SUGGESTING TERMINAL
PLANS BEFORE THE ACTUAL CONSTRUCTION OF AN AIRPORT TERMINAL.
16. PASSENGER SERVICE OPERATIONS;
INCIDENTS AND ACCIDENTS
TECHNOLOGY AND SYSTEM IMPROVEMENTS HAVE MADE GREAT CONTRIBUTIONS
TO SAFETY. HOWEVER, PART OF BEING SAFE IS ABOUT ATTITUDES AND PAYING
ATTENTION TO WHAT YOUR SURROUNDINGS ARE TELLING YOU. WHETHER
THROUGH DATA OR THROUGH THE INPUT OF EMPLOYEES AND OTHERS,
RECOGNIZING THAT MANY OPPORTUNITIES EXIST TO STOP AN ACCIDENT IS THE
FIRST STEP IN MOVING FROM REACTIVE TO PREDICTIVE THINKING.
17. PASSENGER SERVICE OPERATIONS;
INCIDENTS AND ACCIDENTS
SAFETY MANAGEMENT SYSTEMS (SMSS) ARE THE PRODUCT OF A CONTINUING
EVOLUTION IN AVIATION SAFETY. EARLY AVIATION PIONEERS HAD LITTLE SAFETY
REGULATION, PRACTICAL EXPERIENCE, OR ENGINEERING KNOWLEDGE TO GUIDE
THEM. OVER TIME, CAREFUL REGULATION OF AVIATION ACTIVITIES,
OPERATIONAL EXPERIENCE, AND IMPROVEMENTS IN TECHNOLOGY HAVE
CONTRIBUTED TO SIGNIFICANT GAINS IN SAFETY.
IN THE NEXT MAJOR PHASE OF IMPROVEMENT TO SAFETY, A FOCUS ON
INDIVIDUAL AND CREW PERFORMANCE OR "HUMAN FACTORS" FURTHER
REDUCED ACCIDENTS.
18. PASSENGER SERVICE OPERATIONS;
INCIDENTS AND ACCIDENTS
EACH APPROACH HAS LED TO SIGNIFICANT GAINS IN SAFETY. HOWEVER, EVEN WITH
THESE SIGNIFICANT ADVANCES, WE STILL HAVE OPPORTUNITIES TO TAKE PREVENTATIVE
ACTION AGAINST ACCIDENTS. THE QUESTION FOR THE AVIATION COMMUNITY IS, "WHAT
IS THE NEXT STEP?“
CAREFUL ANALYSIS TYPICALLY REVEALS MULTIPLE OPPORTUNITIES FOR ACTIONS THAT
COULD HAVE BROKEN THE CHAIN OF EVENTS AND POSSIBLY PREVENTED AN ACCIDENT.
THESE OPPORTUNITIES REPRESENT THE ORGANIZATION'S ROLE IN ACCIDENT
PREVENTION. THE TERM "ORGANIZATIONAL ACCIDENT" WAS DEVELOPED TO DESCRIBE
ACCIDENTS THAT HAVE CAUSAL FACTORS RELATED TO ORGANIZATIONAL DECISIONS AND
ATTITUDES. SMS IS AN APPROACH TO IMPROVING SAFETY AT THE ORGANIZATIONAL
LEVEL.
20. PASSENGER SERVICE OPERATIONS;
INCIDENTS AND ACCIDENTS
SMS REQUIRES THE ORGANIZATION ITSELF TO EXAMINE ITS OPERATIONS AND
THE DECISIONS AROUND THOSE OPERATIONS. SMS ALLOWS AN
ORGANIZATION TO ADAPT TO CHANGE, INCREASING COMPLEXITY, AND LIMITED
RESOURCES. SMS WILL ALSO PROMOTE THE CONTINUOUS IMPROVEMENT OF
SAFETY THROUGH SPECIFIC METHODS TO PREDICT HAZARDS FROM EMPLOYEE
REPORTS AND DATA COLLECTION.
ORGANIZATIONS WILL THEN USE THIS INFORMATION TO ANALYZE, ASSESS, AND
CONTROL RISK. PART OF THE PROCESS WILL ALSO INCLUDE THE MONITORING
OF CONTROLS AND OF THE SYSTEM ITSELF FOR EFFECTIVENESS.
21. PASSENGER SERVICE OPERATIONS;
INCIDENTS AND ACCIDENTS
SMS WILL HELP ORGANIZATIONS COMPLY WITH EXISTING REGULATIONS WHILE
PREDICTING THE NEED FOR FUTURE ACTION BY SHARING KNOWLEDGE AND
INFORMATION. FINALLY, SMS INCLUDES REQUIREMENTS THAT WILL ENHANCE
THE SAFETY ATTITUDES OF AN ORGANIZATION BY CHANGING THE SAFETY
CULTURE OF LEADERSHIP, MANAGEMENT, AND EMPLOYEES.
ALL OF THESE CHANGES ARE DESIGNED TO HELP THE ORGANIZATION
INCORPORATE ALL THREE FORMS OF RATIONALE—REACTIVE, PROACTIVE, AND
PREDICTIVE THINKING.
23. PASSENGER SERVICE OPERATIONS;
INCIDENTS AND ACCIDENTS
SMS HAS GENERATED WIDE SUPPORT IN THE AVIATION COMMUNITY AS AN
EFFECTIVE APPROACH THAT CAN DELIVER REAL SAFETY AND FINANCIAL
BENEFITS. SMSS INTEGRATE MODERN SAFETY CONCEPTS INTO REPEATABLE,
PROACTIVE PROCESSES IN A SINGLE SYSTEM, EMPHASIZING SAFETY
MANAGEMENT AS A FUNDAMENTAL BUSINESS PROCESS TO BE CONSIDERED IN
THE SAME MANNER AS OTHER ASPECTS OF BUSINESS MANAGEMENT.
24. PASSENGER SERVICE OPERATIONS;
INCIDENTS AND ACCIDENTS
THE STRUCTURE OF SMS PROVIDES ORGANIZATIONS GREATER INSIGHT INTO
THEIR OPERATIONAL ENVIRONMENT, GENERATING PROCESS EFFICIENCIES AND
COST AVOIDANCE. SOME PARTICIPANTS HAVE FOUND THAT BENEFITS BEGIN TO
MATERIALIZE EVEN IN THE EARLY REACTIVE STAGES OF IMPLEMENTATION. THIS
CONTINUES AS ORGANIZATIONS EVOLVE TO INCORPORATE ALL THREE PHASES—
REACTIVE, PROACTIVE, AND PREDICTIVE—INTO THEIR PROCESSES.
25. PASSENGER SERVICE OPERATIONS;
INCIDENTS AND ACCIDENTS
HISTORICALLY, ABOUT TWO-THIRDS OF ALL GENERAL AVIATION (GA)
ACCIDENTS THAT OCCUR IN INSTRUMENT METEOROLOGICAL CONDITIONS (IMC)
ARE FATALÓA RATE MUCH HIGHER THAN THE OVERALL FATALITY RATE FOR GA
ACCIDENTS
26. PASSENGER SERVICE OPERATIONS;
INCIDENTS AND ACCIDENTS
THE TOTAL NUMBER OF GENERAL AVIATION (GA) ACCIDENTS PER YEAR HAS
DECLINED OVER THE PAST TWO DECADES. HOWEVER, THE RELATIVE
PROPORTION OF GA ACCIDENTS THAT OCCUR DURING INSTRUMENT
METEOROLOGICAL CONDITIONS (IMC) HAS REMAINED FAIRLY STABLE, RANGING
FROM 5 TO 9 PERCENT OF ANNUAL GA ACCIDENT TOTALS.
THE NATIONAL TRANSPORTATION SAFETY BOARD HAS LONG BEEN
CONCERNED ABOUT GA ACCIDENTS THAT OCCUR IN POOR WEATHER OR IN
IMC (REFERRED TO IN THIS STUDY AS ÌWEATHER-RELATED ACCIDENTSÎ),
ESPECIALLY BECAUSE THEY ARE FAR MORE LIKELY TO BE FATAL THAN ACCIDENTS
THAT TAKE PLACE IN VISUAL METEOROLOGICAL CONDITIONS (VMC).
27. PASSENGER SERVICE OPERATIONS;
INCIDENTS AND ACCIDENTS
WEATHER-RELATED ACCIDENTS IN GENERAL, AND VFR-INTO-IMC ACCIDENTS
IN PARTICULAR, HAVE GENERATED CONSIDERABLE INTEREST FROM OTHER
GOVERNMENTAL AGENCIES AND THE AVIATION RESEARCH COMMUNITY. STUDIES
HAVE FOCUSED ON PILOTS EVALUATIONS AND ASSESSMENTS OF DETERIORATING
VISIBILITY OR ON THEIR FLIGHT-RELATED DECISIONS IN THE PRESENCE OF
WEATHER.
ADDITIONALLY, SOME RESEARCHERS HAVE SUGGESTED THAT A LACK OF GOOD
WEATHER INFORMATION DURING FLIGHT CONTRIBUTES TO THE INCIDENCE OF
WEATHER-RELATED ACCIDENTS.
28. PASSENGER SERVICE OPERATIONS;
INCIDENTS AND ACCIDENTS
OTHER RESEARCHERS HAVE ATTEMPTED TO CHARACTERIZE THE TYPES OF
DECISION-MAKING ERRORS THAT LEAD PILOTS TO MAKE UNSAFE DECISIONS.
ONE CLASS OF DECISION-MAKING ERROR ATTRIBUTED TO PILOTS IN WEATHER
ACCIDENTS IS KNOWN AS A PLAN CONTINUATION ERROR.
A PLAN CONTINUATION ERROR IS DEFINED AS FAILURE TO REVISE A FLIGHT
PLAN DESPITE EMERGING EVIDENCE THAT SUGGESTS IT IS NO LONGER SAFE.
29. EXAMPLE
RATHER THAN REVISING THE
INTENDED ROUTE OF FLIGHT
BY CHANGING COURSE OR
ALTITUDE, DEVIATING TO AN
ALTERNATE AIRPORT, OR
RETURNING TO THE
DEPARTURE AIRPORT, PILOTS
MAY OPT TO PRESS ON INTO
DETERIORATING WEATHER.
ANOTHER TYPE OF DECISION-
MAKING ERROR CAN OCCUR
WHEN PILOTS CONTINUE
VISUAL FLIGHT INTO
INSTRUMENT CONDITIONS
BECAUSE THEY INCORRECTLY
ASSESS THE RISKS OF THE
SITUATION.
30. PASSENGER SERVICE OPERATIONS;
INCIDENTS AND ACCIDENTS
AN INCIDENT IS AN UNPLANNED EVENT WHICH HAS THE POTENTIAL TO CAUSE
HARM TO PERSONS, PROPERTY/ASSETS, THE ENVIRONMENT OR UNINTENDED
DISRUPTION TO OPERATIONS. THIS ALSO INCLUDES NEAR MISSES OR
NONCONFORMANCE ISSUES AND ANY INCIDENT THAT HAS OCCURRED ON AN
AIRCRAFT THAT IS RETURNING TO, OR EXPECTED TO ARRIVE AT AN AIRPORT.
31. PASSENGER SERVICE OPERATIONS; CHECK-
IN
AN INCIDENT CAN BE (BUT IS NOT
LIMITED TO) THE FOLLOWING:
• RISK OR THREAT TO PEOPLE’S
SAFETY
• PROPERTY DAMAGE
• NEAR MISSES
• ENVIRONMENTAL DAMAGE
• INJURY OR ILLNESS
• SUSPICIOUS BEHAVIOUR
• CRASH, SPILLS, RELEASES
• STORM/WEATHER DAMAGE
• AVIATION INCIDENTS
• CRIMINAL ACTIVITY (THEFT
ETC)
• FIRE
32. PASSENGER SERVICE OPERATIONS;
INCIDENTS AND ACCIDENTS
FOR ANY INCIDENT THERE ARE 4 KEY STEPS TO BE TAKEN IN RESPONSE:
1. REPORT THE INCIDENT
2. INTERVENE IF SAFE TO ENSURE PUBLIC SAFETY
3. CONTROL THE SITE
4. DEBRIEF & RECOVER
33. PASSENGER SERVICE OPERATIONS;
INCIDENTS AND ACCIDENTS
ALL INCIDENTS HAVE THE POTENTIAL TO ESCALATE (SOMETIMES VERY QUICKLY)
INTO A LARGER EVENT, EMERGENCY AND/OR DISRUPTION TO SERVICES.
BE AWARE THAT AS A RESULT OF MOST AIRPORT BEING A LOCATION OF HIGH ACTIVITY, A
NUMBER OF RESPONDERS AND AGENCIES WILL LIKELY ATTEND AN INCIDENT. AIRPORTS,
POLICE AND EMERGENCY SERVICES HAVE PRE- PLANS THAT IDENTIFY ADDITIONAL
RESOURCES AND SPECIALIST SUPPORT READY TO DEPLOY IN MANY SCENARIOS.
34. EXAMPLE
THE EVACUATION OF A
BUILDING MAY CAUSE STAFF
AND PUBLIC CONFUSION,
MISINFORMATION AND
ANXIETY, OR HAVE AN IMPACT
ON ROADS WHICH THEN
IMPACTS TRAFFIC MOVEMENTS
TO TERMINALS AND
ULTIMATELY AIRCRAFT
DEPARTURES, FURTHERING
CONFUSION AND WELLBEING
35. PASSENGER SERVICE OPERATIONS;
INCIDENTS AND ACCIDENTS
FOR ALL INCIDENTS THERE ARE SOME BASIC STEPS TO UNDERTAKE WHICH WILL NOT
ONLY ASSIST IN THE IMMEDIATE RESPONSE TO AN INCIDENT, BUT ALSO IN
UNDERSTANDING WHAT OCCURRED AND HOW PREVENT FUTURE OCCURRENCES.
THESE STEPS ARE:
1. ENSURE THE SAFETY OF YOURSELF, STAFF AND VISITOR
2. PROVIDE FIRST AID AND CALL EMERGENCY SERVICES AND THE AIRPORT CONTROL
CENTRE (ACC)
3. TAKE CONTROL OF THE AREA (BUT ONLY IF SAFE TO DO SO)
4. DEBRIEF AND RECOVER
36. PASSENGER SERVICE OPERATIONS;
INCIDENTS AND ACCIDENTS
1. ENSURE THE SAFETY OF YOURSELF, STAFF AND VISITORS
IN AN INCIDENT OR EMERGENCY, AS THE FIRST ON SCENE YOU WILL NEED TO
ENSURE THAT THERE IS NO FURTHER THREAT TO YOU OR FELLOW WORKERS
AND VISITORS. KNOW THERE IS DANGER AT EVERY SCENE. DON’T PUT
YOURSELF OR OTHERS AT RISK.
IF YOU IDENTIFY IMMEDIATE DANGERS TO YOURSELF – STOP AND RETREAT
IMMEDIATELY TAKING OTHERS WITH YOU. RELY ON THE EMERGENCY SERVICES,
WHO ARE BETTER TRAINED AND EXPERIENCED TO CONTROL THE SITE.
37. PASSENGER SERVICE OPERATIONS;
INCIDENTS AND ACCIDENTS
IF THERE IS NO DIRECT THREAT TO YOU THEN YOU SHOULD ASSIST THOSE WHO
NEED HELP IF YOU CAN. AS AN AIRPORT WORKER, YOU WILL ALSO BE THE
FOCUS OF THE PUBLIC FOR HELP AND SUPPORT, PARTICULARLY IF THERE IS
NEARBY OPERATIONAL ACTIVITY, TRAFFIC OR CROWDS. IF AN ARMED
OFFENDER IS ACTIVE ON AIRPORT, ADOPT THE PRINCIPAL OF RETREATING AND
WITHDRAW FROM THE AREA TO A SAFER PLACE TAKING ANYONE YOU CAN
WITH YOU.
39. PASSENGER SERVICE OPERATIONS;
INCIDENTS AND ACCIDENTS
2. PROVIDE FIRST AID AND CALL EMERGENCY SERVICES AND ACC
HAS EMERGENCY SERVICES AND ACC BEEN CONTACTED? IF NOT, DO SO ASAP.
KNOW THAT WHEN YOU CALL YOU WILL BE REQUIRED TO PROVIDE ADDITIONAL INFORMATION SUCH AS:
• THE NATURE OF THE INCIDENT
• YOUR LOCATION AND NEAREST CROSS STREET
• ACCESS TO THE SITE • WHO IS THREATENED OR INJURED
• WHAT STRUCTURES ARE INVOLVED
• WHO IS ON SITE ASSISTING
• IF THERE IS ANY FURTHER THREAT
• CONFIRM YOUR PHONE NUMBER
• IT IS IMPORTANT THAT IF YOU RING EMERGENCY SERVICES THAT YOU ALSO PROVIDE THIS INFORMATION TO THE
ACC SO EMERGENCY SERVICES CAN BE GUIDED AND STAGED AT LOCATIONS ACROSS THE AIRPORT AS PER
RESPONSE PLANS.
40. PASSENGER SERVICE OPERATIONS;
INCIDENTS AND ACCIDENTS
3. TAKE CONTROL
IF IT IS SAFE TO DO SO, THE MOST PRACTICAL WAY TO CONTROL A SITE IS TO ‘CORDON’ THE SITE
SO THAT PEOPLE CAN SAFELY LEAVE AND BE ACCOUNTED AND TO PREVENT OTHERS FROM
ENTERING. TOOLS AND TECHNIQUES TO IMPLEMENT CORDONS INCLUDE USING OTHER WORKERS
TO ASSIST, SETTING UP SCREENS, USING CONES OR VEHICLES OR CLOSING ACCESS TO ENSURE
OTHERS ARE NOT HURT OR UNNECESSARILY INVOLVED.
ALSO USE CORDONS OR ACCESS CONTROL TO ENSURE THAT VISITORS AND PASSENGERS ARE NOT
UNNECESSARILY EXPOSED TO THE INCIDENT.
GOOD CONTROL WILL REDUCE CONFUSION, BE WELCOMED BY THE EMERGENCY SERVICES, AND
WILL PREVENT OTHER SECONDARY INCIDENTS AND EVENTS OCCURRING THAT MAY CAUSE
FURTHER HARM OR IMPACTS TO OPERATIONS.
42. PASSENGER SERVICE OPERATIONS;
INCIDENTS AND ACCIDENTS
4. DEBRIEF & RECOVER
TAKE THE TIME TO IMMEDIATELY NOTE YOUR OBSERVATIONS AND ACTIONS. THIS COULD
BE SIMPLY BY SAVING YOUR PHONE OR MESSAGE RECORDS, OR MAKING BRIEF NOTES
AFTERWARDS. MAKE SURE THAT IF THERE IS A FORMAL INVESTIGATION OR REVIEW THAT
YOUR NOTES AND OWN OBSERVATIONS CONTRIBUTE TO THE REVIEW.
IT IS IMPORTANT FOR IMPROVING OPERATIONS AND FOR YOUR OWN WELLBEING THAT
YOU HAVE THE OPPORTUNITY TO DISCUSS THE RESPONSE AND WHAT DID AND DID NOT
WORK WELL. THIS WILL ALLOW YOU AND YOUR ORGANISATION TO BE BETTER PREPARED
FOR NEXT TIME. ARRANGE OR PARTICIPATE IN A ‘HOT DEBRIEF’ AT THE FIRST
OPPORTUNITY
43. PASSENGER SERVICE OPERATIONS;
INCIDENTS AND ACCIDENTS
EVERYONE CAN BE AFFECTED BY AN INCIDENT AND CAN FIND THEMSELVES
CHALLENGED IN MANY WAYS. YOU SHOULD DISCUSS THESE CHALLENGES WHEN
YOU ATTEND A POST INCIDENT DEBRIEF.
DO NOT HESITATE TO REFER YOURSELF OR OTHERS TO YOUR COMPANY’S
EMPLOYEE ASSISTANCE PROGRAM SHOULD YOUR/THEIR WELLBEING BE
FURTHER CHALLENGED AS A RESULT OF THEIR EXPERIENCE.
44. PASSENGER SERVICE OPERATIONS;
INCIDENTS AND ACCIDENTS
• INCIDENT INVESTIGATION
TO LOOK TO PREVENT THE INCIDENT FROM OCCURRING AGAIN, AN INVESTIGATION MUST BE
UNDERTAKEN BY THE OPERATOR AFTER THE INCIDENT TO ADDRESS THE FOLLOWING MATTERS.
A. CIRCUMSTANCES OF THE INCIDENT;
B. THE LIKELY CAUSE OR CAUSES OF THE INCIDENT;
C. ACTIONS TAKEN BY THE OPERATOR TO MITIGATE THE CONSEQUENCES OF THE INCIDENT;
D. ACTIONS TAKEN BY THE OPERATOR TO PREVENT THE INCIDENT OR SIMILAR INCIDENTS FROM
REOCCURRING; AND
E. ANY OTHER INFORMATION REQUESTED BY EXTERNAL AGENCIES/INVESTIGATORS
45. PASSENGER SERVICE OPERATIONS;
INCIDENTS AND ACCIDENTS
• FIRST RESPONDERS
OFTEN AIRPORT WORKERS ARE FIRST ON SCENE AT AN INCIDENT. ALL AIRPORT FRONTLINE
EMPLOYEES ARE TRAINED AS ‘FIRST RESPONDERS’ TO CONDUCT FIRST INTERVENTION TO ENSURE
THAT THERE IS NO FURTHER THREAT TO ANY STAFF, WORKER OR VISITOR TO ANY AIRPORT, OR TO
THE SAFE OPERATIONS OF THE AIRPORT INCLUDING AIRSIDE, LANDSIDE AND TERMINAL
OPERATIONS.
TO BE ABLE TO REACT AS A FIRST RESPONDER AND INTERVENE YOU SHOULD HAVE BASIC
WORKPLACE TRAINING.
ENSURE THAT YOU HAVE CONSULTED YOUR SUPERVISOR IF YOU REQUIRE FIRST AID, FIRE
EXTINGUISHER, WARDEN (TERMINAL OPERATORS) OR FUEL SPILL RESPONSE (AIRSIDE
OPERATORS) TRAINING
46. PASSENGER SERVICE OPERATIONS;
INCIDENTS AND ACCIDENTS
• CONTROLLING AGENCIES
IN DEVELOPING INCIDENTS THAT MAY POSE A THREAT TO PUBLIC SAFETY OR AIRPORT OPERATIONS, INITIAL
SITUATION REPORTING WILL RESULT IN AN ORGANISATION ARRIVING ON SCENE AND TAKING CONTROL.
THE AGENCIES THAT HAVE THIS RESPONSIBILITY ARE USUALLY:
POLICE SERVICES
FIRE SERVICES (AIRPORT RESCUE FIRE FIGHTING AND/OR FIRE AND EMERGENCY SERVICES)
AMBULANCE SERVICES
AIRPORT
THERE ARE PROCEDURES AND PROTOCOLS THAT DETERMINE THE AGENCY IN CHARGE DEPENDING ON THE
INCIDENT. THE OFFICER IN CHARGE IS OFTEN REFERRED TO AS THE INCIDENT CONTROLLER AND THE
AGENCY THEY REPRESENT AS THE CONTROLLING AGENC
47. PASSENGER SERVICE OPERATIONS;
INCIDENTS AND ACCIDENTS
• INCIDENT CONTROLLER
THE PERSON RESPONSIBLE FOR COMMANDING, COORDINATING AND CONTROLLING AN
INCIDENT IS REFERRED TO AS THE INCIDENT CONTROLLER. THE INCIDENT CONTROLLER IS
NORMALLY THE MOST SENIOR MEMBER OF THE CONTROLLING AGENCY (I.E. POLICE, FIRE,
AMBULANCE).
IN WESTERN AUSTRALIA, THE EMERGENCY MANAGEMENT LEGISLATION GIVES THE
INCIDENT CONTROLLER ALL AUTHORITY TO PROTECT LIFE AND CONDUCT OPERATIONS
EVEN ON AIRPORT LAND, IN AIRPORT STRUCTURES AND FACILITIES AND AIRSIDE. THEIR
DIRECTIONS MUST BE ADHERED TO.
48. PASSENGER SERVICE OPERATIONS;
CULTURE AND DIVERSITY
FROM OUR INCREASINGLY DIVERSE DOMESTIC WORKFORCE TO THE GLOBALIZATION OF
BUSINESS, CULTURAL COMPETENCE IS ARGUABLY THE MOST IMPORTANT SKILL FOR
EFFECTIVE WORK PERFORMANCE IN THE 21ST CENTURY.
WHAT IS CULTURAL DIVERSITY IN THE WORKPLACE? CULTURE REFERS TO THE 7
ESSENTIALS OF WORKPLACE CULTURAL COMPETENCE: THE VALUES, NORMS, AND
TRADITIONS THAT AFFECT THE WAY A MEMBER OF A GROUP TYPICALLY PERCEIVES,
THINKS, INTERACTS, BEHAVES, AND MAKES JUDGMENTS. IT EVEN AFFECTS PERCEPTIONS
OF TIME, WHICH CAN IMPACT DAY-TO-DAY SCHEDULING AND DEADLINES.
49. PASSENGER SERVICE OPERATIONS;
CULTURE AND DIVERSITY
7 ESSENTIALS FOR CULTURAL COMPETENCE:
1. BELIEFS AND WORLDVIEW
2. COMMUNICATION STYLES
3. FORMALITY
4. HIERARCHY
5. PERCEPTIONS OF TIME
6. VALUES AND PRIORITIES
7. EVERYONE’S UNIQUE
50. PASSENGER SERVICE OPERATIONS;
CULTURE AND DIVERSITY
CULTURAL COMPETENCE, IN BRIEF, IS THE ABILITY TO INTERACT EFFECTIVELY WITH PEOPLE
FROM DIFFERENT CULTURES. THIS ABILITY DEPENDS ON AWARENESS OF ONE’S OWN
CULTURAL WORLDVIEW, KNOWLEDGE OF OTHER CULTURAL PRACTICES AND
WORLDVIEWS, TOLERANT ATTITUDES TOWARDS CULTURAL DIFFERENCES, AND CROSS-
CULTURAL SKILLS.
THE MORE DIFFERENT CULTURES WORK TOGETHER, THE MORE CULTURAL COMPETENCY
TRAINING IS ESSENTIAL TO AVOID PROBLEMS. CULTURAL PROBLEMS CAN RANGE FROM
MISCOMMUNICATION TO ACTUAL CONFLICT, ALL ENDANGERING EFFECTIVE WORKER
PRODUCTIVITY AND PERFORMANCE,